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Double Black Hotel

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Double Black Hotel
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104 Reviews from our TripAdvisor Community

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Showing 104: English reviews
Cairns, Australia
Reviewed 4 weeks ago

Hotel: This was our second stay in the hotel in the last 3 years and we found significant improvement since our last visit. We just spent 2 weeks in DB and had a fantastic stay. Our room was very confortable. The hotel has both male and female onsens which can be booked privately. The staff could not do enough to...

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Helpful?
Thank Jean H
Denver, Colorado
Reviewed 4 weeks ago via mobile

Nice staff, but that's about it. They label this a boutique hotel, I'd call it a hostel with private rooms. It felt like I was staying with my extended family and their 10 kids running and screaming down the halls. The hotel was WAY overpriced for what you get and LOUD. The doors are hallow core and you can hear...

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Helpful?
Thank Troy A
Birdee2013, Owner at Double Black Hotel, responded to this review

We are truly sorry you did not enjoy your stay at Double Black Hotel. However, it is important that we address the issues you have raised. We are really happy you have acknowledged our staff – they do work very hard to ensure all our Guests have a great experience at Double Black Hotel. I am not sure where you...

Auckland, Auckland, New Zealand
Reviewed 4 weeks ago via mobile

The meal we had at this restaurant was very tasty. It is on the fine dining end of the food spectrum, with prices to match. The staff were pleasant and efficient. It was a good restaurant for us to celebrate a special occasion, but definitely not for starving teenagers unless you have a big budget!

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1Thank Hilary B
Reviewed 17 January 2017

Having been recommend to stay at Double Black we were not disappointed. Its proximity to the slopes; the local village & its warm homely feel throughout makes it all so much easier for first time visitors to Hakuba, like our selves. A big thank you to owners Merran & Mark and their staff, especially Managers Keiko & Leo, to all...

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Thank Clare M
Sydney, Australia
Reviewed 9 January 2017 via mobile

OMG. The food here is amazing. It's Italian Japanese fusion which sounds scary but soooo works. Think Tetsuya Wakuda but Italian instead of French. Very reasonably priced for the quality and they havr a kids menu. Nice little wine list as well and the friendliest staff you will ever find. Double Black Diamond!

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Helpful?
Thank Jeanmaree F
Birdee2013, Owner at Double Black Hotel, responded to this review

Thank you so much for your review. We will pass your comments onto the chefs. The Chefs are enjoying using the fresh Shinshu produce to create a great menu. We are happy you enjoyed the experience.

Port fairy
Reviewed 8 January 2017 via mobile

We had a ball, three families in our group. Every expectation met and exceeded . The team are great , food is fantastic and hospitality is real. Standout hotel in beautiful woodland setting Thanks from the Helliers

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1Thank Andrew H
Adelaide
Reviewed 8 January 2017 via mobile

I booked my birthday dinner here after a recommendation of some ℅-workers. Being vegan it's often hard to find nice restaurants willing to accommodate. From the moment I emailed to the dinner they were happy to arrange a 5 course degustation which was absolutely amazing. Owner Mark was lovely and came to say hi. And Rose who was our waitress...

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1Thank MelHaynes
Geoje, South Korea
Reviewed 2 January 2017

Wow, Double WOW - Double Black Hotel was our first white Christmas, and what an amazing experience it was. The service, friendliness and professionalism from each and every staff member we encountered was 1st class - the drivers, the front desk, the bar and restaurant staff all the way to the management was outstanding. All were only too willing to...

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1Thank trevor s
Birdee2013, Owner at Double Black Hotel, responded to this review

Thank you Trevor! Such a pleasure to have you stay with us. We are happy you enjoyed the Christmas degustation menu and rated this so highly - our chefs will be very happy to hear this. We look forward to welcoming you again. Safe travels back to your home town!

Sydney, Australia
Reviewed 2 January 2017 via mobile

Arrived just before NYE & booked in for the New Years Eve dinner which was 6 courses of sensational food. I must pay my compliments to Chef Go Amano & Che Rob Bell to which I had the pleasure of meeting. The best meal I have ever had. To the staff for their friendly service which I could not fault......

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2Thank Vivipan
Birdee2013, Owner at Double Black Hotel, responded to this review

Thank you Vivipan but I realise spellcheck named Chef Rob's surname incorrectly - it is Chef Robert Doll.We do appreciate your fine report and happy you enjoyed your visits to Double Black.

Reviewed 28 December 2016 via mobile

I'm on the train heading back to South Korea as I type this review & already feel homesick for Double Black! This is going to be a long post😃 From the moment we were picked up from the bus station to the moment we were dropped back to the bus station we were all treated like very welcome guests in...

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1Thank Jean B
Birdee2013, Manager at Double Black Hotel, responded to this review

Thank you Jean! It was a pleasure having you all at Double Black. We are so happy you enjoyed your stay & we look forward to seeing you again. We might even find that "Godzilla " ! Safe travels Regards Mark & Merran & DB staff

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Amenities

Highlights
  • Spa
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Free Parking
About the property
  • Non-Smoking Hotel
Things to do
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Shuttle Bus Service
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Self-Serve Laundry
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Cosy and friendly 22 room boutique hotel, nestling in the picturesque forest of Wadano, within easy walking distance of Happo/Wadano villages, and Happo One mountain ski area.• Each room has western style beds /ensuite, serviced daily• Fully licensed Restaurant/Bar/Lounge• Free mountain pick up & drop off service• Free transfers to and from Hakuba Station• International TV• Free wireless internet• Games room• Onsen bath • Washing/drying facilitiesGuest general notification. Opening of the 2012/2013 season.We understand a number of guests have been disappointed with the service they received in the opening weeks of the 2012/ 2013 season. We engaged a new management company for this season and have been badly let down by them. We became aware that we were experiencing difficulties after 28 December and one of our directors flew to Hakuba on New Year’s Eve. We then took over the running of the hotel and moved as quickly as possible to address the many issues that confronted us. We can confidently report that Double Black Hotel is now operating as advertised and is living up to all the good reviews previously posted on Trip Advisor.If you feel that you were disappointed with the service you received when on holiday with us, please contacts us and we will ensure that you are appropriately recompensed. ... more   less 

Additional Information about Double Black Hotel

Address: 4977-1 Wadano Hokujo | Kitaazumi-gun, Kitaazumi-gun, Hakuba-mura 399-9301, Nagano Prefecture
Region: Japan > Chubu > Nagano Prefecture > Kitaazumi-gun > Hakuba-mura
Price Range: $219 - $345 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Double Black Hotel 3*
Number of rooms: 24
Reservation Options:
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Hotel Style:
#3 Spa Hotel in Hakuba-mura
#15 Family Hotel in Hakuba-mura
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Questions & Answers

Here's what travellers have asked, with answers from Double Black Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had room 107 on the ground floor which is close to the onsen.”
 of 5 bubbles LaurieL897, 17 Feb 2017 | Read review
“Upstairs rooms were warmer.”
 of 5 bubbles LiveMyDreams, 2 Feb 2017 | Read review
“Ground floors to 1st floor away from the stairs are recommended.”
 of 5 bubbles JOSH_LP, 13 Sep 2016 | Read review
“They are all good rooms”
 of 5 bubbles Fred-and-Ginger69, 18 Apr 2016 | Read review
“Go for the delux room. For a few extra bucks you get a much larger room with your own bath”
 of 5 bubbles gaz352016, 16 Mar 2016 | Read review
5 of 5