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Arctic White Horse Hotel

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Arctic White Horse Hotel
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17 Reviews from our TripAdvisor Community

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Showing 17: English reviews
Reviewed 16 April 2016 via mobile

Tony and his friendly young staff do an amazing job making sure you have a great stay. Start your day with a full cooked breakfast of your choice (hard to find in Hakuba). Get an up to date snow report and decide what mountain you would like to be driven to. Enjoy some of the famous Japanese snow. Then wind...

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Thank Josh C
Broome, Australia
Reviewed 14 February 2016

We stayed in mid January for ten nights with our family of 5 (three kids aged 4, 9 and 11) on a skiing holiday. From the very beginning of the booking process, owner Tony and his staff made this a wonderful experience. Tony gave us lots of advice on booking gear, lessons and so forth before we even left Australia....

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Thank Mel6725
Melbourne, Australia
Reviewed 4 March 2015

The White Horse felt like home straight away, and Tony and his crew felt like family. Homely and spacious rooms, free wi-fi, a lovely bar to enjoy some well-selected apres-ski wines, top-shelf spirits and snacks, a hearty breakfast every morning, and an authentic onsen experience. Also so many restaurants and bars, and ski hire shops within a 2-min walk. Best...

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Thank T-bird97
Reviewed 15 February 2015 via mobile

Stayed with family for two weeks. Perfect location to wander around Echoland. Excellent service to and from whichever mountain we chose to ski at. Rooms were much more spacious than what I expected. Thank you Tony and team. Will return for sure. Great holiday!

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Thank Martie E
One Tree Hill, Australia
Reviewed 5 February 2015

Recently stayed at Whitehorse with family, Jan 2015. The hotel is very comfortable, good facilities, well located. Staff and service excellent, knowledge of Hakuba and where to ski and board very good. A well run and friendly operation.Our stay could not have been improved, Thanks to all for a very enjoyable 7 night holiday in the snow. Shaun

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Thank Shaun B
Reviewed 31 January 2015

We stayed last Xmas for 10 days and couldn't have been happier. Tony and his staff bent over backwards for us. Drove us to the mountain each day, picked us up and even rode with us/ acted as a guide on one of our days up the mountain. All of his staff were so friendly. Wine bar is great with...

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Thank Shane C
Townsville, Australia
Reviewed 1 June 2014

My Husband and I had a fabulous stay with Tony his family and their Crew at the White Horse Hotel in FEB/MAR 2014. It was our first time to Hakuba and we were there for snow boarding, food and culture. We stayed for 10 days and experienced very personalised and friendly service from Tony and his crew. The room was...

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Thank csummerswight
TJHakuba, Owner at Arctic White Horse Hotel, responded to this review

Thanks Cherie and Peter. It was great meeting you both this season. I especially enjoyed being able to show you a couple of our mountains personally and getting Peter the powder days he was so keen to experience. As you know we only have 8 rooms in our hotel so we are able to offer the private onsen option right...

Darwin, Australia
Reviewed 16 February 2014

Stayed over the New Year period this year and had another fantastic stay. Tony and the staff are all fantastic and the wine list at the bar is fantastic again. Has a great atmosphere. Rooms are clean and very well prepared and we had the onsen etiquette down pat this year! Thank you Tony for a great stay, I hope...

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1Thank Frigid-Frozen-Aussie
TJHakuba, Owner at Arctic White Horse Hotel, responded to this review

Thanks for coming again FFA. It is very satisfying for us to have repeat guests as it shows we must be doing a good job. I hope to see you back again next winter where we will continue with a fine wine list and great apres skiing.

Perth, Australia
Reviewed 16 February 2014

Awesome hotel, had 10 nights booked and stayed on for an extra 4. The staff were so helpful with everything from organising dinner reservations or putting u on the best snow! Every morning the owner of the hotel checks the weather reports, cameras, snow fall and will put u on the best snow with the least people every time! My...

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Thank wizzkizz
TJHakuba, Owner at Arctic White Horse Hotel, responded to this review

Thanks for your review Kieran. It was great meeting you and sharing one of the best days of the season on the mountain together. One bonus of my job here in Hakuba is to be able to take the guests onto the mountain and show them all the best places to ski and snowboard. It's a tough job :) but...

Port Moresby
Reviewed 8 January 2014

We have just returned from an 8 night stay at the White Horse Hotel over Christmas and New Year. We have travelled extensively as a family and have never encountered such personal, professional and accommodating service as that provided by Tony and his staff. From our initial correspondence Tony was incredibly responsive and helpful with making arrangements for our stay....

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1Thank Ness G
TJHakuba, Owner at Arctic White Horse Hotel, responded to this review

Thanks for the glowing review Vanessa. I am so glad to hear that you had such a great time. My goal at the hotel is for every guest to walk away with a good feeling and that their holiday was a perfect event. Your family were wonderful to have here and that only makes it a better experience for all...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
  • Free Parking
Things to do
  • Restaurant
  • Bar/Lounge
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Free Breakfast
  • Business Centre with Internet Access
  • Free Parking
Official Description (provided by the hotel)
he White Horse Hotel is located in the heart of Echoland – the bar & restaurant hub of Hakuba. We offer a fusion Japanese experience with Western comforts including free daily shuttles to and from the ski lifts at a time that suits you!Our restaurant serves up hearty western meals, the perfect complement to the Japanese cuisine around Echoland. Our cosy bar has an impressive cocktail list, international wines, Japanese beers and sake. ... more   less 

Additional Information about Arctic White Horse Hotel

Address: 3020-647 Hokujo | Echoland, Kitaazumi-gun, Hakuba-mura 399-9301, Nagano Prefecture
Region: Japan > Chubu > Nagano Prefecture > Kitaazumi-gun > Hakuba-mura > Hakuba happou Onsen
Price Range: $420 - $488 (Based on Average Rates for a Standard Room)
Number of rooms: 8
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Questions & Answers

Questions? Get answers from Arctic White Horse Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our room was just next to the bar! Very handy ;-)”
 of 5 bubbles T-bird97, 3 Mar 2015 | Read review
“If going with a family, request the White room which has its own shower and lounge.”
 of 5 bubbles CK0522, 10 Jun 2013 | Read review
“No specific tip”
 of 5 bubbles SmrTokyo, 3 Feb 2013 | Read review
“What the brochure doesn't tell you - There is only one room that has a shower! All other rooms share the communal shower in the male or female onsens. Beware of the owner and his cronie mates.”
 of 5 bubbles 785SteveB, 18 Jan 2013 | Read review
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