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28/01/2018 29/01/2018
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    Phoenix Hotel

    4690-2 Hokujo, Hakuba-Mura | Wadano No Mori, Hakuba-mura, Kitaazumi-gun 399-9301, Nagano Prefecture
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    28/01/2018 29/01/2018
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    SAVE US$647
    Traveller (58)
    Room & Suite (11)
    Dining (3)
    • Excellent81%
    • Very good15%
    • Average2%
    • Poor1%
    • Terrible1%
    Travellers talk about
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Hot Tub
    Non-Smoking Rooms
    Airport Transportation
    Family Rooms
    Laundry Service
    Self-Serve Laundry
    Shuttle Bus Service
    4.5 Star Hotel
    All hotel details
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    28 Jan29 Jan
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Free Cancellation
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    Write a ReviewReviews (116)
    Traveller rating
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    1 - 5 of 112 reviews

    Reviewed yesterday

    This was our first white xmas and first time in Japan. Sally and her team were fantastic with dinner reservations and transfers. Our travel agent did arrange for skii hire but sally called to arrange for pickup to get the skii equipment and hire ready...More

    Thank h0a76
    Reviewed 2 days ago via mobile

    We had a fabulous time at Phoenix and stayed in one of the 2 bedroom chalets. So much space for us all to stretch out with all the appliances you need. Added benefits of the hotel bar, restaurant, onsen, shuttle service, restaurant bookings and the...More

    Thank jacjacl
    Reviewed 4 days ago via mobile

    Sally and Peter were the perfect hosts and were complimented by great staff. The Hotel was warm and modern with great facilities including drying room, sauna, bar and restaurants. Wide knowledge of the area and excellent advice from the staffing team on local attractions and...More

    Thank Shane P
    Response from sally w, Guest Relations Manager at Phoenix HotelResponded yesterday

    Dear Shane, It was our pleasure to host you during your visit to Hakuba and Im glad you enjoyed the Phoenix facilities and expertise regarding what to do and where to eat. We are delighted that you explored most of the resorts and hope you...More

    Reviewed 1 week ago

    We recently spent a week in one of the chalets. We could not fault the service and we could honestly say the restaurant located within the hotel is the best we have ever been to. We stayed in a 2-bedroom chalet and it was very...More

    Thank abmacca73
    Response from sally w, Guest Relations Manager at Phoenix HotelResponded 5 days ago

    I am so glad you enjoyed your stay in our Phoenix Chalets. They are certainly spacious and well equipped and make for a very comfortable holiday. Thank you for your comments regarding our signature restaurant Mimi's! Our Chef Shimamoto sama, Maitre'd, Fabio and their teams...More

    Reviewed 1 week ago via mobile

    Without a doubt the highlight of our Christmas/New Year Vacation in Japan. Sally, Peter, Adam and all the staff were wonderful. Happy, friendly and helped with absolutely anything. Sally was wonderful in guiding us through our first ever Snow, Skiing holiday. Will definitely be back...More

    Thank Lily J
    Response from sally w, Guest Relations Manager at Phoenix HotelResponded 1 week ago

    Thank you so much Lily and family - we loved hosting you all and are so glad that we've converted you into loving Hakuba (and the Phoenix) as we do!! Im also delighted that you enjoyed your breakfasts with a "home away from home Vegemite"...More

    Awards & Recognition
    Certificate of Excellence
    • Top amenities
    • Restaurant
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Free Parking
    • Hotel Amenities
    • Shuttle Bus Service
    • Laundry Service
    • Multilingual Staff
    • Self-Serve Laundry
    • Free Parking
    • Airport Transportation
    • Concierge
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Things to do
    • Restaurant
    • Bar/Lounge
    • Hot Tub
    • Price range
    • US$184 - US$1,108 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #3 Luxury Hotel in Hakuba-mura
    • #11 Romantic Hotel in Hakuba-mura
    • Room types
    • Non-Smoking Rooms ,
    • Kitchenette ,
    • Family Rooms
    • Number of rooms
    • 41
    • Reservation Options
    • TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Priceline, Rakuten, Orbitz and Travelocity so you can book your Phoenix Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Japan >
    • Chubu >
    • Nagano Prefecture >
    • Kitaazumi-gun >
    • Hakuba-mura >
    • Hakuba happou Onsen
    Add Photo Photos
    Traveller (58)
    Room & Suite (11)
    Dining (3)
    Hotel & Grounds (54)
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Piers B
    4 October 2017|
    Response from sally w | Property representative |
    Some of our Japanese rooms have a toilet and vanity basin and some have a full ensuite. All rooms have access to a seperate male and female shower and mist sauna room and also to a seperate male and female onsen.
    2 December 2015|
    Response from sally w | Property representative |
    Hello, the closest lift point to the Phoenix Hotel is about 350 metres, the Kokkasei lift on Happo One. However we run free shuttle services for our guests convenience every morning to a number of the ski lifts.
    Room Tips
    "You can't go wrong with a chalet. Maximum enjoyment & privacy."
    Read review
    "Beds are a bit firm - only one pillow per bed (suggest asking for extras)"
    Read review
    "If you want a traditional bed, then don't select a Japanese style room."
    Read review
    "Highly recommend where we stayed: three bedroom chalet called Asama."
    Read review
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