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This was our first white xmas and first time in Japan. Sally and her team were fantastic with dinner reservations and transfers. Our travel agent did arrange for skii hire but sally called to arrange for pickup to get the skii equipment and hire ready...More
We had a fabulous time at Phoenix and stayed in one of the 2 bedroom chalets. So much space for us all to stretch out with all the appliances you need.
Added benefits of the hotel bar, restaurant, onsen, shuttle service, restaurant bookings and the...More
Sally and Peter were the perfect hosts and were complimented by great staff.
The Hotel was warm and modern with great facilities including drying room, sauna, bar and restaurants.
Wide knowledge of the area and excellent advice from the staffing team on local attractions and...More
Thank Shane P
Response from sally w, Guest Relations Manager at Phoenix HotelResponded yesterday
It was our pleasure to host you during your visit to Hakuba and Im glad you enjoyed the Phoenix facilities and expertise regarding what to do and where to eat.
We are delighted that you explored most of the resorts and hope you...More
We recently spent a week in one of the chalets. We could not fault the service and we could honestly say the restaurant located within the hotel is the best we have ever been to. We stayed in a 2-bedroom chalet and it was very...More
Response from sally w, Guest Relations Manager at Phoenix HotelResponded 5 days ago
I am so glad you enjoyed your stay in our Phoenix Chalets. They are certainly spacious and well equipped and make for a very comfortable holiday.
Thank you for your comments regarding our signature restaurant Mimi's! Our Chef Shimamoto sama, Maitre'd, Fabio and their teams...More
Without a doubt the highlight of our Christmas/New Year Vacation in Japan. Sally, Peter, Adam and all the staff were wonderful. Happy, friendly and helped with absolutely anything. Sally was wonderful in guiding us through our first ever Snow, Skiing holiday. Will definitely be back...More
Thank Lily J
Response from sally w, Guest Relations Manager at Phoenix HotelResponded 1 week ago
Thank you so much Lily and family - we loved hosting you all and are so glad that we've converted you into loving Hakuba (and the Phoenix) as we do!!
Im also delighted that you enjoyed your breakfasts with a "home away from home Vegemite"...More
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Free High Speed Internet ( WiFi )
Shuttle Bus Service
Refrigerator in room
Things to do
US$184 - US$1,108 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#3 Luxury Hotel in Hakuba-mura
#11 Romantic Hotel in Hakuba-mura
Non-Smoking Rooms ,
Number of rooms
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Some of our Japanese rooms have a toilet and vanity basin and some have a full ensuite. All rooms have access to a seperate male and female shower and mist sauna room and also to a seperate male and female onsen.
Hello, the closest lift point to the Phoenix Hotel is about 350 metres, the Kokkasei lift on Happo One. However we run free shuttle services for our guests convenience every morning to a number of the ski lifts.
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"You can't go wrong with a chalet. Maximum enjoyment & privacy."