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Traveller (64)
Room & Suite (11)
Dining (5)
Overview
  • Excellent82%
  • Very good14%
  • Average2%
  • Poor1%
  • Terrible1%
Travellers talk about
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Hot Tub
Non-Smoking Rooms
Restaurant
4 Star accommodation
All hotel details
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Rooms
26 Aug27 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (127)
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123 results
Traveller rating
100
18
3
0
2
Traveller type
Time of year
LanguageEnglish
100
18
3
0
2
Show reviews that mention
All reviewsbedroom chaletfine dining restaurantcheck in processcontinental buffetaching musclesdrying roomenjoyed our staywonderful hotelexceptional staffsnow covered treespublic bustravel agentshuttle servicelocal supermarkethotel restaurantski hiredown stairs
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1 - 5 of 123 reviews
Reviewed 25 June 2018

Being lucky and having seen more snow than any English man deserves to I can compare this with maybe 20/30 other Ski hotels and its the best all round in terms of location , amenities , rooms and food. Sophisticated without being pretentious and relaxing...More

Thank Mattjack8
Reviewed 5 April 2018

Will keep it short......... Spent a few days here mid march for some spring boarding. Met some great people as well as being taken care of by the AMAZING staff. Everything was within walking distance. Shuttle buses are also very close. Room was a bit...More

Thank noelfrommelbourne
Reviewed 1 April 2018

we stayed here with our 3 young daughters... the managers are so lovely, they arrange our dinner time (after skiing with 3 kids, I have no energy to think of dinner!) and Sally with open arms open all the kindness to help us with this,...More

Thank La Maison A C
Reviewed 6 March 2018

We spent a week at Phoenix Cocoon (self-contained 3 bedroom chalet) and the place was absolutely exceptional; a beautiful 2-storey timber frame house completed kitted out with everything you could possibly need; big spacious drying room as you walk in, big bedrooms and bathrooms heated...More

1  Thank c0c0b2018
Response from sally w, Guest Relations Manager at Phoenix HotelResponded 16 March 2018

Dear Coco, We are delighted you enjoyed the comforts and amenities of the gorgeous Phoenix Cocoon! We are very happy that you found it to be not only comfortable but very suitable for the needs of a group of friends on a fabulous snow holiday....More

Reviewed 2 March 2018

This was our first visit to Hakuba and after a hectic few weeks prior to leaving for Japan, we hadn't managed to do any research for things to do and place to eat. I'm so glad we didn't. The recommendations and service we received from...More

Thank Kate M
Response from sally w, Guest Relations Manager at Phoenix HotelResponded 5 March 2018

Dear Kate, We are so glad we were able to make your trip to Hakuba so unforgettable. We do try to facilitate our guests enjoyment of not only the snow, but the local cuisine and culture. Thank you for your feedback regarding the rooms -...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Free Parking
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Shuttle Bus Service
Free Parking
Laundry Service
Multilingual Staff
Self-Serve Laundry
Airport Transportation
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Bar/Lounge
Hot Tub
Details
Price range
US$235 - US$868 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Luxury Hotel in Hakuba-mura
#11 Romantic Hotel in Hakuba-mura
Room types
Non-Smoking Rooms, Suites, Kitchenette, Family Rooms
Details
Price range
US$235 - US$868 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Luxury Hotel in Hakuba-mura
#11 Romantic Hotel in Hakuba-mura
Room types
Non-Smoking Rooms, Suites, Kitchenette, Family Rooms
Add Photo Photos
Traveller (64)
Room & Suite (11)
Dining (5)
Questions & Answers
Ask a question
Piers B
4 October 2017|
Answer
Response from Sally W | Property representative |
Some of our Japanese rooms have a toilet and vanity basin and some have a full ensuite. All rooms have access to a seperate male and female shower and mist sauna room and also to a seperate male and female onsen.
-1
Votes
J_a_z_z_y1891
2 December 2015|
Answer
Response from Sally W | Property representative |
Hello, the closest lift point to the Phoenix Hotel is about 350 metres, the Kokkasei lift on Happo One. However we run free shuttle services for our guests convenience every morning to a number of the ski lifts.
1
Vote
Room Tips
"You can't go wrong with a chalet. Maximum enjoyment & privacy."
Read review
"Beds are a bit firm - only one pillow per bed (suggest asking for extras)"
Read review
"If you want a traditional bed, then don't select a Japanese style room."
Read review
"Highly recommend where we stayed: three bedroom chalet called Asama."
Read review
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