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Awful hotel. Nothing at all like they advertise. No variety of restaurants just one awful expensive buffet. No other food available. No bar. No mini bar. No room service. No internet. The whole property including the rooms stink of cigerette smoke
We felt so welcome from the minute we arrived. I am always tentative heading off on a family holiday that everyone will get what they need. My husband needs untracked powder, I need lots of intermediate runs and lots of green runs for the kids....More
Went to Hakuba and stayed at the Alps Hotel with the family on a discount travel package we found online. Saw a couple of mixed reviews online, so wasn't sure what to expect. Not sure what the people who wrote negative reviews are on about...More
Hotel was daggy and depressing. Breakfasts (included) were dreadful.
Non-smoking room reeked of smoke. No hot water. No toiletries. No Wi-Fi (could get at reception sometimes). Restaurants all pre-booked so couldn't get a sitting.
Reception desk staff all disinterested to point of rudeness.
Firstly I want to make it clear that the level of service we recieved from the hotel was impressive. They opened the hotel just for us as we arrived early in the season and answered endless questions both before we arrived and during our stay....More
US$127 - US$309 (Based on Average Rates for a Standard Room)
#3 Onsen Hotel in Otari-mura
Non-Smoking Rooms ,
Family Rooms ,
Smoking rooms available
Number of rooms
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