I booked a three night stay in a studio room through the Assured Club 21. In my email booking, sent directly to the hotel, I outlined 3 specific requirements. However, it was obvious that not one of the three were taken in to account. I...More
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We attended a wedding here the room was basic and not worth the price. I hopped into bed and jumped straight back out as i was bitten by a insect about 1"' long. We checked out the Breaky menu very basic and expensive. The staff...More
Dear WorseDays, We are so sorry to see that our usual high standards were not met by your experience with us recently and we apologise for the inconvenience caused with some of the issues you had during your stay. Please contact us on email@example.com if...More
We chose this hotel as it was pretty close to the airport and we needed parking for the hire car. There was plenty of parking available, which was good. The hotel was fairly average but perfectly comfortable, and quiet. We had to get up VERY...More
Dear slinky1100, Thank you for your recent feedback. We are delighted to see that you enjoyed your stay with us- hope you got home quickly and safely after your airport drama! We look forward to welcoming you back at Assured Ascot Quays. The Assured Team
First stay here and before an early morning flight. Easy to check in late. Excellent facilities to feed a family and relax. Shower access TINY. A bit noisey from other guests moving about on verandahs. Nice to be contacted ahead of stay and be offered...More
Thank you very much for your feedback. We are currently looking into how to improve our pre-arrival process and look forward to welcoming you back at Assured Ascot Quays. The Assured Team
The staff are not as welcoming as I would have liked and they are so slow to take your order or even bring your food. Jade is amazing we are lucky she was working otherwise I would still be waiting for my vodka.
Thank you very much for your feedback. We will forward your comments to our Restaurant team. We hope this doesn't deter you from visiting us again in the future. The Assured Team
"ask for a room with a river view if not you may get to see the great eastern hwy."
"If you need internet access for work, make sure you get a room in the main building."