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Rude staff. They don't treat you like a guest, the treat you like cattle. I cancelled my reservation for the return trip. I will not ever stay there again, not even if it was free!
The hotel was empty (I now know why), the air...More
Thank Jonas O
Response from BigAppleL, Gerente at Best Western Plus Monterrey AirportResponded 22 August 2017
Dear Mr. Ortega,
Thank you for your feedback. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We report to our Maintenance Department the air conditioning of the room you stayed at, so they can do a checkup....More
The hotel is comfortable and the staff is easy to deal with. The location was great for our visit to the National Charros youth Competition. The hotel was really busy so we only had breakfast one morning because it was so busy. Other than breakfast,...More
Thank Anne B
Response from BigAppleL, Manager at Best Western Plus Monterrey AirportResponded 14 August 2017
Thank you ver much for your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see...More
Beautiful hotel, nice, large and clean rooms, near to the airport far to city. People at front desk are nice and helpful. Easy access to public transport. You can make coffee in your room, and if you call for help at 1 am they don't...More
Thank Mauricio M
Response from BigAppleL, Manager at Best Western Plus Monterrey AirportResponded 18 May 2016
Thank you for your feedback! We hope we can see you back soon! Have a great day!
Had an early flight home from Monterrey airport and wanted to stay somewhere nearby the night before. Booked a very affordable room by going to hotel website. We arrived early evening and after we checked in the shuttle driver, who was hanging out in the...More
Response from BigAppleL, Manager at Best Western Plus Monterrey AirportResponded 1 March 2016
Thank you for your feedback! We love to hear that you had a great experience during your stay. We hope to see you soon!
We had stayed in several hotels close to the airport before. This one has the best breakfast we've seen. The room is definitely perfect to spend one evening, big and comfortable enough.
However, since we stayed during New Year's Eve there was no restaurant service...More
Response from BigAppleL, Manager at Best Western Plus Monterrey AirportResponded 18 January 2016
Thank you very much for your feedback. We hope we can see you back soon, have a nice day!
US$66 - US$88 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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