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Crowne Plaza Hotel Monterrey Aeropuerto

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Blvd. Aeropuerto 171 Col. Parque Industrial Milenium, Apodaca 66626 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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CrownePlaza.com
US$78
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Free cancellation until 30/09/21
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Booking.com
US$78
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Free cancellation until 30/09/21
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ZenHotels.com
US$91
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PricelineUS$78
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (120)
Room & Suite (84)
Dining (28)
Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 23/03/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Crowne Plaza Hotel Monterrey Aeropuerto
Updated 23/03/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#11 of 19 hotels in Apodaca
Location
Cleanliness
Service
Value
WELCOME TO THE BEST HOTEL AT THE AIRPORT OPENING AUGUST 2009 Crowne Plaza Monterrey Airport located just across of the International Airport, near the most important industrial parks and 25 minutes away from downtown, Shuttle to and from the airport and 6 miles around.219 comfortable rooms and completely equipped suites with free high-speed Internet access, Our luxury rooms create a pleasant atmosphere to work and relax. Business center, 2 private rooms, free wireless Internet in public areas, Sleep Advantage program, Club Spa, whirlpool, gym, massage parlor, sauna, outdoor pool, sun tanning area. 6 meeting rooms, convention center, largest room capacity: 300 banquet style. Mexican and International cuisine, open 24 hours, enjoy our sushi & coffee, bar & lounge with live music.
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Full view
Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Free airport transportation
Business Centre with Internet Access
Wifi
Outdoor pool
Sauna
Coffee shop
Restaurant
Breakfast buffet
Kids' meals
Airport transportation
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Cable / satellite TV
Sofa bed
Bath / shower
Interconnected rooms available
Room service
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand films
Radio
Complimentary toiletries
Hair dryer
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Room types
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, Spanish
161Reviews3Q+A27Room tips
Traveller rating
  • 45
  • 71
  • 30
  • 8
  • 7
Time of year
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Popular mentions
Busywithbusiness wrote a review Dec 2019
Fort Wayne, Indiana120 contributions26 helpful votes
I have stayed here multiple times over the years and given good reviews. This trip, I just want to run away. One elevator is broken so their strange key card elevator system is unbearable. I usually use stairs, but they are off-limits here. The elevator requires each person riding to a different floor to enter their key and press their floor. Take to long and the elevator will just start moving. Last night I was cold and hoped to warm my room a bit. It was a great idea, but my room has no setting for heating. I froze. That was bad. The worse thing was to wake up in the middle of the night and realize the water wasn't working. I went downstairs to tell the front desk the water wasn't working in my room and was told it wasn't working anywhere in the hotel, but they hoped it would be fixed in a few hours. The desk person did kindly offer me an extra bottle of water. Why so I could need the non-functioning bathroom even more. This evening the sounds of a party below are blasting into my room. The noise level outside the door of the party maxed out at 92.5 dB. So in a little over an hour the people in the party room will start permanently damaging their hearing. In the meantime my room quiet is non-existent. I don't know what has happened to this hotel, but run away and stay somewhere else. I spend about 125-150 nights a year in hotels. This is the absolute worst of the year. I am a long term IHG Rewards member. The hotel's complete loss of service and skill is horrific.
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Date of stay: December 2019
Location
Service
Sleep Quality
Trip type: Travelled on business
Room Tip: Any hotel but this Crowne Plaza. Visit the Courtyard or the Hampton.
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Response from Zayra Naomi D, Front Office Manager at Crowne Plaza Hotel Monterrey Aeropuerto
Responded 15 Dec 2019
Dear Busywithbusiness, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely, Naomi D.
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paulkK6140DI wrote a review May 2019
Singapore, Singapore105 contributions60 helpful votes
On my second stay here, well maintained and Super friendly and also very helpful staff. Very close to the Airport so handy if you work around here. Not so good if you want to go to down town Monterrey as it is 30mins away but excellent for what it is.
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Date of stay: May 2019Trip type: Travelled on business
1 Helpful vote
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Response from Zayra Naomi D, Director de Recepción at Crowne Plaza Hotel Monterrey Aeropuerto
Responded 30 May 2019
Dear PaulkK6140DI, Thank you for sharing your review about the Crowne Plaza Monterrey Aeropuerto, we are so glad you had a great time with us! I hope you can give us the opportunity to serve you again in the future and if you need any additional support in the future do not hesitate to contact us recepcion.mtycp@hotelesprisma.com. Kind regards!
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Chaitanya wrote a review Feb 2019
Cambridge, Canada797 contributions252 helpful votes
The hotel was comfortable, staff friendly and they had a nice lounge and nice spots to relax in the hotel in the evenings. The room was nice, well maintained, clean. Staff ensured the room remained clean. Tv channels were limited for english viewing. The window was facing another hotel, so views were not that great.
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Date of stay: December 2018
Value
Rooms
Service
Trip type: Travelled on business
Room Tip: Preferably ask for street facing, and a higher floor
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Response from Zayra Naomi D, Front Desk Manager at Crowne Plaza Hotel Monterrey Aeropuerto
Responded 25 Feb 2019
Dear chait1788, Thank you very much for sharing your review about your experience in Crowne Plaza Monterrey Aeropuerto and also for your valuable comments, I'm glad you enjoyed the hotel during your stay. Your feedback is very important to us, we use feedback such as yours to improve the quality of our service. I hope you can visit us again in the future and please do not hesitate to contact me if necessary. Kind regards! Naomi D.
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screen_name_581015 wrote a review Feb 2019
Chicago, Illinois7 contributions7 helpful votes
They need more shuttles early am - they share with the holiday inn next door and it comes more or less full - not sure about other times - leave extra time for the likely debacle Everything else is very good
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Date of stay: February 2019Trip type: Travelled on business
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Response from Zayra Naomi D, Front Office Manager at Crowne Plaza Hotel Monterrey Aeropuerto
Responded 21 Feb 2019
Dear screen_name_581015 Thank you for staying at Crowne Plaza® Monterrey Aeropuerto. We appreciate your comments and feedback, it is very important for us, in fact, the shuttle service is 24/7 and it runs every 30 minutes, however we will take note about your valuable comment as it help us to improve our service. We hope to have another opportunity soon to delivery a great product and service. Again thank you and we look forward to see you soon. Naomi D. Front Desk Manager
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Robert S wrote a review Oct 2018
Troy, Michigan74 contributions36 helpful votes
Spent two separate nights at the Crowne Plaza MTY Aeropuerto this week. A little pricey but as an elite member I get a free breakfast and lite snacks in the evening including alcohol. Airport shuttle 24 hours a day that will also shuttle you to locations in the area make it very convenient, even though I ended up with a taxi this morning because I could not wait. Beds are comfortable, but can be a little on the hard side. A selection of pillows, which I like. If I did not get the free breakfast I would probably stay next door at the Holiday Inn Express because I do like a good breakfast.
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Date of stay: October 2018Trip type: Travelled on business
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Response from Alexander R, Public Relations Manager at Crowne Plaza Hotel Monterrey Aeropuerto
Responded 13 Oct 2018
Dear Robert S: Thank you very much for your preference and good comments. First, we like to know you liked your amenities as a SPIRE Elite Member of IHG Rewards Club. Good new that you prefered us above others because of the breakfast. We understand the importance of a good start of the day and we appreciate you liked it. Whenever you want to come for business or leisure, we remain at your disposal. Many thanks in advance.
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PRICE RANGE
US$80 - US$154 (Based on Average Rates for a Standard Room)
LOCATION
MexicoNorthern MexicoNuevo LeonApodaca
NUMBER OF ROOMS
219
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Frequently Asked Questions about Crowne Plaza Hotel Monterrey Aeropuerto
What are some of the property amenities at Crowne Plaza Hotel Monterrey Aeropuerto?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Crowne Plaza Hotel Monterrey Aeropuerto?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Crowne Plaza Hotel Monterrey Aeropuerto?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Crowne Plaza Hotel Monterrey Aeropuerto?
Yes, parking is available to guests.
What are some restaurants close to Crowne Plaza Hotel Monterrey Aeropuerto?
Conveniently located restaurants include Los Fresnos Restaurant Bar, Los Fresnos Restaurante, and IL Castello Di Frabo.
Are there opportunities to exercise at Crowne Plaza Hotel Monterrey Aeropuerto?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Crowne Plaza Hotel Monterrey Aeropuerto have an airport shuttle?
Yes, Crowne Plaza Hotel Monterrey Aeropuerto offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Crowne Plaza Hotel Monterrey Aeropuerto?
Yes, dry cleaning and laundry service are offered to guests.
Does Crowne Plaza Hotel Monterrey Aeropuerto offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Crowne Plaza Hotel Monterrey Aeropuerto?
The staff speaks multiple languages, including English and Spanish.
Is Crowne Plaza Hotel Monterrey Aeropuerto accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.