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Mercure Auxerre

Traveller (65)
Room & Suite (24)
Dining (19)
Route Nationale 6 Lieu Dit le Chaumois, 89380 Appoigny, Auxerre France See on map
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
4 Star accommodation
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25 Nov26 Nov
1 room, 2 adults, 0 children
Standard Room
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Traveller rating
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Chard, United Kingdom
Reviewed 21 Sep 2018
As my title suggest the place is as bad as the worst of the butlins holiday camp in the 1970 style the lay was most complicated and instructions were given as if we were idiots and had difficulty in finding the correct chalet
Thank confit
Response from MercureAuxerre89, Responsable réception at Mercure Auxerre
Responded 1 week ago
Dear Madam, dear sir, Thank you for taking the time to write to us after your stay at Hotel Mercure Auxerre. We are sorry that the service did not live up to your expectations, and we ask you to accept our sincerest apologies. Mercure hotels are eager to offer you the best quality of service for your stays; therefore, your opinion is very valuable. Rest assured that the necessary measures will be implemented to improve the quality of services mentioned. Once again, we thank you for your comments and hope to regain your confidence during your next stay. Looking forward to welcoming you soon, we beg you to believe, in expressing our best feelings. Best regards, Mrs. Akcha Amel Front Office Manager
Reviewed 20 Aug 2018
Where to start. Rude staff who couldn’t speak English to my husband. Change of room four times before getting one with air con. No vegetarian food in the restaurant and when asked got a ‘Couldn’t be bothered’ attitude. Very disappointing as the hotel is located in a green area which is ideal for the dogs.
Review collected in partnership with Accorhotels.com
Thank GoPlaces76224
Response from MercureAuxerre89, Responsable réception at Mercure Auxerre
Responded 10 Sep 2018
Dear Guests, We are sorry to know that you were disappoint about your stay, moreover because of a problem at your arrival. We really hope to welcome you again in order to regain your trust. Staying at your disposal. Best Regards, France-Laure MONIN Front Desk Manager
Sydney, Australia
Reviewed 9 Jul 2018
We were driving long distances for work and became tired around midnight, so booked a room last minute, arrived 30 minutes later and the entire experience was perfect. The night porter didn't know how to get us checked into the computer, but he gave us a beautiful room (see pics) quickly, a refreshing drink and left a note for the day front desk staff to sort out in the morning.

The hotel is resort style, with lots of buildings dotted around the property, each containing a few floors of rooms. Ours was a little walk away from the main hotel reception but I was very pleased with the cozy room. Comfortable bed (see pic), spacious size, desk & TV good size and location (see pic), open wardrobe hanging space with safe (see pic) and a full set of extra towels on top of those already in the bathroom.

Bright spacious bathroom though a little dated (see pic), gorgeous fluffy towels, strong water pressure in the shower (see pic) and great hot water flow.

Front desk staff in the morning were equally fantastic, friendly and welcoming, supplied us with some ideas of things to do in the area and a short drive away. It was expensive but then we booked literally 30 minutes before arrival, so I assume a better price is available booking ahead. Breakfast was not included which was disappointing, especially given the price we paid however it gave us an opportunity to sleep in after being on the road for more than 18 hours straight. I would definitely stay here again.
Thank BarbieMegaTraveller
Reviewed 25 Jun 2018via mobile
Stayed here for one night on the way back to Cherbourg. The service is the worst I’ve ever experienced. I asked 3 times for a food menu and on the third occasion I got a grunt from the waiter. This is the last time I will stay here. Very poor service and over priced. It’s the first time I’ve reviewed anywhere with one star.
1 Thank dean182ie
Archie C
Walsall, United Kingdom
Reviewed 24 Jun 2018
Stayed on a one night stop over returning from Italy.
Chalet type rooms fairly comfortable but lacked several items. We were promised tea and coffee making facilities but these were non existent. Tissue holder was empty.
The meal provided was fine, three courses, with the usual cold breakfast (the sausages were supposed to be hot but we're cold).
The drinks in the hotel were extremely expensive, nearly €9 for a half litre beer. Outrageous.
Thank Archie C
The Mercure Auxerre offers 77 air-conditioned rooms. It is located in the heart of the Yonne valley, in the center of 4 hectares of green, next to the A6 motorway (midway between Paris and Beaune), about 10 min from More the town center and 20 min from the Chablis vineyards. Additionally, features a restaurant, a bar, terrace, swimming pool and a 235 m2 conference room. Facilities for disabled people and parking. Less
Hotel class
Hotel Amenities
Free Parking
Free High Speed Internet (WiFi)
Room Service
Air Conditioning
Banquet Room
Business Centre with Internet Access
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Wheelchair Access
Breakfast included
Fitness Centre with Gym / Workout Room
Room types
Non-Smoking Rooms, Accessible rooms
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms
Number of rooms
Price range
US$79 - US$136 (Based on Average Rates for a Standard Room)
France > Bourgogne-Franche-Comte > Yonne > Auxerre > Appoigny
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms
Number of rooms
Price range
US$79 - US$136 (Based on Average Rates for a Standard Room)
France > Bourgogne-Franche-Comte > Yonne > Auxerre > Appoigny
Traveller (65)
Room & Suite (24)
Dining (19)
Pool & Beach (2)
Business Centre & Event Rooms (14)
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Nearby RestaurantsSee all 8 nearby restaurants
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Nearby AttractionsSee all nearby attractions
Bowling Auxerre Aux 2B
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The Clock Tower
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6.62 km away
Le Juke Box Bar
11 reviews
3.10 km away
Questions & Answers
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Room Tips
"hi de hi campers"
21 Sep 2018
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"Take ear plugs if you need to sleep with window open"
24 Apr 2018
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"Ask reception"
17 Oct 2017
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"Near to the main area.l"
27 Sep 2017
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