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W Retreat Koh Samui

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W Retreat Koh Samui
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912 Reviews from our TripAdvisor Community

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Showing 716: English reviews
Reviewed 6 days ago NEWvia mobile

Exactly what we expected... and a little more. Frequent visitor to W hotels across the world, this is certainly one we won't forget In a hurry ! Everything was perfect, minus one little incident on the beach, but was all resolved by Ice. Plenty of choice when it comes to food and drink. We spent New Years Eve, two couples,...

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Helpful?
Thank JKZ10
WKohSamui, General Manager at W Retreat Koh Samui, responded to this review

Hello JKZ10, I am glad that you did enjoy your Escape and New Year's Eve Celebrations with us. I am glad that Khun Ice was able to repair and fix the issues that you encountered, he is a true ambassador of the brand. Looking forward to welcoming you back to us again. Best, Daniel

Phuket, Thailand
Reviewed 1 week ago via mobile

W retreat provides a casual approach but not at the expense of service. They are generous with complimentary things. The food is excellent. Buffet breakfast is excellent. The tropical pool villa is lovely.

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Helpful?
Thank janinew293
WKohSamui, General Manager at W Retreat Koh Samui, responded to this review

Hello janinew293, We are very happy that you enjoyed your escape with us. Wishing you all the best in the new year. Best, Daniel

Reviewed 1 week ago via mobile

From arrival to departure this resort was by far my most favorite throughout our trip in Thailand. The Team Members were very pleasant, friendly, genuine and always very attentive to our wants and needs and ensured that we were enjoying our stay and meeting our goal which was of relaxation. I have to mention some of the Team Members in...

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Helpful?
Thank Maria F H
WKohSamui, General Manager at W Retreat Koh Samui, responded to this review

Hello Maria, I am glad that you had such a great time during your stay with us! Thank you for recognizing our many talent for going the extra mile during your stay. Drop us a line with the travel bug strikes again and we will have a villa ready for you. All the best, Daniel

Reviewed 1 week ago

The hotel itself is pretty much perfect. The staff are ultra attentitive, the design is out of this world. Stayed for 5 nights over NYE and thoroughly enjoyed all aspects of the stay. The breakfast and main restaurant really are very good, if I was forced to find one aspect I wasn't over impressed with it would be the Japanese...

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Helpful?
Thank Paul J
WKohSamui, General Manager at W Retreat Koh Samui, responded to this review

Hello Paul J, Thank you for your great endorsement of our hotel and The Kitchen Table Restaurant. I am sorry that we fell flat in Namu but I am glad that it didn't overly mar your experience. You are right, the New Year's Eve Party was a huge success and we will now use it as a template for next...

Reviewed 2 weeks ago via mobile

Beautiful hotel but staff is the worst! Especially in the beach bar! I was there not one time! And every time like that. Staff is rude, boorish and they are always unhappy! Wish you to find money for well educated staff) The rest is good. Nice view, perfect music and good beach

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Helpful?
Thank Anastasija K
WKohSamui, General Manager at W Retreat Koh Samui, responded to this review

Hello Anastasiji K, I am glad that you enjoyed the physical beauty of W Koh Samui but I am very disappointed that we fell short on the people aspect. Can you please contact me directly at Daniel.simon@whotels.com, I would very much like to have some more in-depth knowledge of your experience so we can make some changes. All the best...

Reviewed 3 weeks ago via mobile

We stayed there for NYE 2016 - they have built a hotel in a pristine area and constructed the most ugly elevated road to get to the hotel . How planners aloud this ugly blot is questionable. The hotel itself was nice perched on the cliff but the senior staff were the rudest and most stuck up I have ever...

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Helpful?
Thank Michael S
WKohSamui, General Manager at W Retreat Koh Samui, responded to this review

Hello Michael, Thank you for your feedback. I would really like to know more about the issues that you had with our senior staff. I am hoping that you would email me at Daniel.simon@whotels.com and give me some more insight. All the best, Daniel

Reviewed 4 weeks ago

The property is AMAZING - pool and beach are just gorgeous. They keep the entire place in immaculate shape. Our suite itself could not have been more spectacular. A++ for that side. The service people are great (guys who drive you around the property in golf carts, bartenders, etc, were all super nice. However, we have found some of the...

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Helpful?
Thank Jonathan D
WKohSamui, General Manager at W Retreat Koh Samui, responded to this review

Hello, Jonathan D, Thank you for taking the time to review W Koh Samui. I am glad to hear you enjoyed our facilities and our Whatever/Whenever spirit! Your comments are very valuable to us and we will discuss ways to improve our helpfulness with the team today. We have just finished reviewing our prices as compared to other 5 Star...

Reviewed 4 weeks ago via mobile

We had the pleasure to spend 2 nights at the W and we really had a fab time!!! When we arrived it was rainy...hotel was well prepared and had a cooking class, mixology class, offered Hor chocolate and grabbed a few dvd from the library. We had breakfast at TKT and dinner. Food quality is very good...cooking class was great!!!!...

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Helpful?
Thank Frank K
WKohSamui, General Manager at W Retreat Koh Samui, responded to this review

Hello Frank, I am glad that you and the family had a great Escape with us. Rain can put a damper on a vacation but I glad that the "Oops It Is Raining" program worked out so well. The Sweetspots around the resort is a just perfect for that indulgent snack that everyone deserves when they are on vacation. Looking...

Beijing, China
Reviewed 4 weeks ago via mobile

On our first day , we were hit with a terrible pouring weather all day long. We can't go out of the hotel with the shuttle provided by the hotel due to flood. However, the hotel did their job pampering us in the hotel with various activities and one of them is cooking class. The chefs were very entertaining. We...

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Helpful?
Thank babi0607
WKohSamui, General Manager at W Retreat Koh Samui, responded to this review

Hello babi0607, WOW, thank you for your feedback. Thank you for taking part in our cooking classes and I heard that your son is a budding pastry chef! The team takes great pride in looking after our guests, thank you for recognizing them. Looking forward to welcoming you all back to us again. All the best, Daniel

Zoetermeer, The Netherlands
Reviewed 8 December 2016 via mobile

The first time at WRetreat was our honeymoon. Our second time to Koh Samui had to be with WRetreat again! The beautyfull villa's by the beach and the private pool is a big plus! Our villa has a romantic red light so we can relax in our bath and watch movies and drink more 🍾 The breakfast is so beautiful...

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1Thank C_anoniem
WKohSamui, General Manager at W Retreat Koh Samui, responded to this review

Hello, Chris and Kim, Thanks for the lovely review of your recent time with us and for your honeymoon! We agree, the lights, movies, and bath combo is a great way to spend some time. Very cool of you both to visit us a second time, can we make it a third? We’d love to welcome you back! Your positive...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Namu
Namu
Cuisines: Japanese, Sushi, Asian, Fusion
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
On Koh Samui Thailand's most pristine beach whose golden sands give way to the Island's most idyllic sunsets, W Retreat Koh Samui is the quintessential escape, with 74 private retreats - each with its own dive pool. Explore new levels of refreshment at AWAY(R) spa, and enjoy insider access to worlds of culinary WOW at our 2 signature restaurants. Then wink your way across Samui's most scenic playground - WOOBAR(R) - where W lights up the night with peerless mixology, live DJs, and signature W Happenings celebrating our passion for fashion, music and design. Whether for a wedding or a wish, Whatever/Whenever(R) has arrived. ... more   less 

Additional Information about W Retreat Koh Samui

Address: 4/1 Moo 1 Tambol Maenam | Surat Thani, Mae Nam, Ko Samui 84330, Thailand
Region: Thailand > Surat Thani Province > Ko Samui > Mae Nam
Price Range: $867 - $1,562 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — W Retreat Koh Samui 5*
Number of rooms: 74
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Starwood APAC, Agoda, Hotels.com, Asiatravel.com Holdings, Priceline and Travelocity so you can book your W Retreat Koh Samui reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
w Retreat Koh Samui Hotel Mae Nam
W Retreat Koh Samui Ko Samui, Thailand
Hotel Style:
#3 Romantic Hotel in Mae Nam
#5 Spa Hotel in Mae Nam
#6 On the Beach Hotel in Mae Nam
#6 Family Hotel in Mae Nam
#7 Luxury Hotel in Mae Nam
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Questions & Answers

Here's what travellers have asked, with answers from W Retreat Koh Samui staff and other travellers.
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Questions? Get answers from W Retreat Koh Samui staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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