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Crowne Plaza Milan - Malpensa Airport, an IHG hotel

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Case Nuove Via Arturo Ferrarin 7 Somma Lombardo, 21019 Case Nuove, Somma Lombardo Italy
COVID-19 update: See the added health and safety measures this property is taking.Read more
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US$113
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Traveller (250)
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Panoramas (20)
Room & Suite (196)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 16/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Crowne Plaza Milan - Malpensa Airport, an IHG hotel
Updated 16/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

Location
Cleanliness
Service
Value
Welcome to Crowne Plaza Milan-Malpensa Airport, a 4 star superior hotel located just 5 minutes away from Milano Malpensa international airport. We kindly inform you that due to Covid-19 emergency come of our services may be limited or suspended. Transport service from/to Malpensa upon daily availability, on request and on charge, please contact the reception to organize the service. Alternatively, the airport offers a 24hr free shuttle service between the two terminals with a bus stop just 800 mt from the hotel. Choose one of our contemporary and elegant rooms and stay connected using Wi-Fi connection. Internal restaurant "La Brughiera" temporary closed. Bar "I Celti" is open with possible limitation of service. Food delivery available, ask the reception menu and procedure to order food. Gym, sauna and Turkish bath are closed. Whether looking for a breakout room for interviews or a location for your next annual conference Crowne Plaza Milan-Malpensa Airport hotel boasts a modern conference. Free parking during your stay (external and unguarded), hotel offers special packages for long term parking after check-out. Electric vehicle charging stations. Implemented procedures for hygiene and cleanliness. Enjoy your stay with us!
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Bar / lounge
Children's television networks
Highchairs available
Airport transportation
Business Centre with Internet Access
Conference facilities
Electric vehicle charging station
Paid private parking nearby
Street parking
Wifi
Coffee shop
Breakfast available
Wine / champagne
Taxi service
Banquet room
Meeting rooms
Concierge
Currency exchange
Non-smoking hotel
Outdoor furniture
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Bidet
Bathrobes
Interconnected rooms available
Room service
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Minibar
Electric kettle
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Languages Spoken
English, French, Spanish, German and 1 more
901Reviews16Q+A63Room tips
Traveller rating
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Popular mentions
Alessandro C wrote a review 6 Jan
Miami, Florida6 contributions5 helpful votes
Facebook Twitter LinkedIn ByTerraferma fromSwitzerland Age: 50-64 Traveler Type: Combined Business and Leisure Staff and Service 2/ 5 Room and Comfort 3/ 5 Value 3/ 5 Room Cleanliness 3/ 5 Atmosphere and Ambiance 1/ 5 Helped me Achieve my Goals 1/ 5 No, I do not recommend this property. I hold Royal Ambassador / Spire Elite status since the last 21 consecutive years. I had stayed at this property several times previously and was always very satisfied. My two night stay on December 30, 2021 was however disappointing. Upon arrival there was absolutely no loyalty recognition. I had not been allocated an upgrade although this is a Spire benefit upon availability and the hotel was practically empty. When requested, a small upgrade was reluctantly granted, I almost felt like a beggar. I had personally contacted the resident manager, Alessandro, three days prior to my arrival to request some additional pillows for a back problem. After my arrival I asked for these pillows to be transferred to the new ( “ upgraded” ) room. I was shockingly told that housekeeping had never provided these to my original room as they considered the existing pillows “ good enough”! After insisting that I really needed these for back and leg support Jessica agreed to have them sent up within 10 minutes. One hour later nothing, so I called the reception and Jessica told me, unbelievably, that she was the ONLY staff member present in the hotel and that she would have “to lock the front door to personally bring me the pillows” ! My in room safe was also not working, it was not repaired until the afternoon of the 31st. I had to drag a heavy bag with my documents and valuables around Milan for the rest of the day. There was no management, no maintenance, no housekeeping , NO SECURITY…just one young lady in the entire hotel until 19:00 when the bar opened. Not a safe feeling ! The hotel was somber and empty and felt more like a budget youth hostel than a Crowne Plaza. Restaurant closed, sauna closed bar unattended even after opening time. I would like to point out that the staff were not unfriendly but put in this awkward position as no manager was present.. As I take no pleasure in writing negative reviews, and believe in giving people a second chance, I personally called the manager Alessandro to provide my feedback in a constructive spirit. I thought he would appreciate this more than a public review. As he was busy he promised to call me back the same day or latest the next morning. I gave him my personal phone number in addition to the other contact details he has access to in my profile. Regrettably he never bothered to call me back or message me which, unfortunately, confirms the total lack of customer care under this new management. As there are several other airport hotels in the area I would not recommend you to stay at this Crowne Plaza, but if you do decide to, perhaps because of your status with IHG Rewards, make sure that you fight for what you are entitled to upon arrival. ProsRoom Cleanliness, Sleep Quality ConsAmenities, Recognition for IHG® Rewards Club Members, poor customer care, understaffed
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Date of stay: December 2021
Value
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Ana Margarida wrote a review Jul 2021
2 contributions
I really recomend. Covid tume chsnfed everything. The riom and the hitel was very clean Welcome staff was very supportive The restaurant staff was amaxing, super ! 7 stars for Mr Alberto Morandi and team My best regards Ana Forte
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Date of stay: July 2021Trip type: Travelled on business
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BoeingJetjock wrote a review Oct 2020
Prague, Czech Republic74 contributions35 helpful votes
I checked-in and after just 29 minutes, I checked out!!!! I appreciate these are difficult times what with COVID but no bar, no restaurant and only 2-3 guests! This place shouldn’t even be open to the public! They even charge fir a small bottle of water! And if you do want to eat, you have to order in from some local restaurant and pay an arm and a leg!!!!! Moving to the Sheraton at the airport terminal as they’re functioning normally .....
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Date of stay: October 2020Trip type: Travelled on business
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mariomacau wrote a review Sep 2020
Porto, Portugal48 contributions51 helpful votes
Just checked in, and my first impression was to come to a Hostel instead of a reputable 4 star hotel. I am a IHG Spire member, means I do stay at IHG hotels, mainly Crowne Plaza, a considerable number of nights every year, for many years already. Front office attitude wasn’t up to the level of the Brand, no recognition of my status and no upgrade, as they said, no executive rooms available, although the hotel looked empty, and IHG webpage showing availability....maybe tomorrow, they said. I was recently 2 times, at the nearby Holiday Inn Express, where attitude, service, new and well appointed rooms , not to mention, complimentary breakfast, closer to airport and to restaurants , by comparison gives this Crowne Plaza no more than a falling star. I regret not to stay there again, as I prepaid my stay of 2 nights, and cannot change now. Regarding my room, as in many previous reviews, old and tired. No any amenities, you have a bed and an old tv. The floor is upping, even dangerous, can cut your feet. No slippers provided, have to walk barefoot. Comparing to previous reviews mentioning scale, bathrobe, my room nothing at all. And don’t use Covid as an excuse, I was 10 days ago at Indigo Monforte Milan, everything was there. The front office even asked me if really needed my room to be serviced and cleaned. This hotel is a shame to IHG and Crowne Plaza brand.
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Date of stay: September 2020Trip type: Travelled solo
2 Helpful votes
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Response from Crowne Plaza, Proprietario at Crowne Plaza Milan - Malpensa Airport, an IHG hotel
Responded 24 Sep 2020
Thank you for your feedback. We understand and apologize for the inconvenience caused by the actual situation. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope to have the opportunity to make this up to you the next time you are in the area. Sincerely,
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Bruno F wrote a review Aug 2020
Swiss Alps, Switzerland145 contributions64 helpful votes
As I had with Crown Plaza a very positive experience in Singapore I booked a King Executive Room at the Crown Plaza Malpensa. Having arrived by a transfer service for a fee (no free shuttle is available) I met a dead hotel. Everything (except reception) is closed, there were hardly any guests. For lunch and dinner I had to go to a close restaurant located in an other hotel (Cervo). Due to Covid the hotel restaurant as well as the fitness and Spa Area were closed. What I cannot understand is that they took away from the room the tea and coffee facilities as well there was no water bottle (as mentioned in Executive description). I had to ask for a glass in order to take tap water. If you are staying longer than 5 nights, they will not clean your room for 5 nights! Just 4 nights before I was staying at the Sheraton Malpensa. There hardly every service was available, for sure with a safety concept, far more better!
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Date of stay: August 2020Trip type: Travelled solo
2 Helpful votes
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Response from IHG Service, Owner at Crowne Plaza Milan - Malpensa Airport, an IHG hotel
Responded 12 Sep 2020
Hi 861brunof, Thank you for staying with us and for leaving a review. We strive to make your business travel work, it is a disappointing setback that you find our services not on par with the brand. Due to the mandates in place for the prevention of the COVID-19, most our services were restricted and we are unable to serve our usual Full Service Breakfast that our guests know and love. I am sorry for any inconvenience caused. I have taken note of your valuable comments about our limited services and our local team has been alerted about how this has affected your impression and stay. I know that they appreciate you sharing your experience and trust that they will take appropriate steps to enhance our services. We always challenge ourselves to be better and look forward to having the opportunity to restore your confidence. Warm Regards, Alice P​ Case Manager​ IHGService
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PRICE RANGE
US$67 - US$106 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza milan - malpensa airport hotel somma lombardo, crowne plaza somma lombardo
LOCATION
ItalyLombardyProvince of VareseSomma LombardoCase Nuove
NUMBER OF ROOMS
133
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Frequently Asked Questions about Crowne Plaza Milan - Malpensa Airport, an IHG hotel
Which popular attractions are close to Crowne Plaza Milan - Malpensa Airport, an IHG hotel?
Nearby attractions include Volandia Parco e Museo del Volo Malpensa (1.3 km), Castello Visconti di San Vito (4.7 km), and Museo Agusta (3.3 km).
What are some of the property amenities at Crowne Plaza Milan - Malpensa Airport, an IHG hotel?
Some of the more popular amenities offered include free wifi, a lounge, and free parking.
Which room amenities are available at Crowne Plaza Milan - Malpensa Airport, an IHG hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Crowne Plaza Milan - Malpensa Airport, an IHG hotel?
Guests can enjoy a lounge and breakfast during their stay.
Is parking available at Crowne Plaza Milan - Malpensa Airport, an IHG hotel?
Yes, free parking, paid private parking nearby, and paid public parking nearby are available to guests.
What are some restaurants close to Crowne Plaza Milan - Malpensa Airport, an IHG hotel?
Conveniently located restaurants include Ristorante Indiano, Terminal Restaurant, and Osteria della Pista dal 1875.
Does Crowne Plaza Milan - Malpensa Airport, an IHG hotel have airport transportation?
Yes, Crowne Plaza Milan - Malpensa Airport, an IHG hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Crowne Plaza Milan - Malpensa Airport, an IHG hotel located near the city centre?
Yes, it is 0.4 km away from the centre of Case Nuove.
Are any cleaning services offered at Crowne Plaza Milan - Malpensa Airport, an IHG hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Crowne Plaza Milan - Malpensa Airport, an IHG hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Crowne Plaza Milan - Malpensa Airport, an IHG hotel?
The staff speaks multiple languages, including English, Spanish, French, German, and Italian.