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Serena Beach Resort & Spa

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Serena Beach Resort & Spa
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538 Reviews from our TripAdvisor Community

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Showing 484: English reviews
London
Reviewed 1 week ago via mobile

Beautiful architecture. A haven. Loved the whole ambience and service was spectacular. Breakfast and dinner extensive. Beach clean and safe. Plenty of security about the place. Competitive prices so do not be swayed by the internet prices. Turn up and find out for yourself. You won't regret it.

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Helpful?
Thank Shazia M
Entebbe
Reviewed 2 weeks ago

At $ 290. per night, We expected a whole better experience than what we experienced. Whilst our rooms were well appointed and led out onto the lawns, had a comfortable bed and great air-conditioning - other aspects of the hotel were disappointing. Breakfast, the buffet sported a great spread with ample variety and backup - however the restaurant was stifling...

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Thank EntebbeUG
St. Petersburg, Russia
Reviewed 2 weeks ago

Nice well-maintained hotel. Between 3 and 4 stars, the staff does their very best, but still a lack of a lot of things. The main con is a bed - small, tired, noncomfy. The room is ok, the restaurant is good and they are serving quite nice food also. For the city drop off the lady at the reception said...

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Thank alexzhdanov
Nairobi, Kenya
Reviewed 4 weeks ago

We had an amazing time at Serena - its a very comfortable coastal hotel - everything was just perfect from food to service with a smile - to the rooms very tastefully set and comfort - and the personalised treatment - set in beautiful surroundings and the typical coastal decor. The set menus with an open salad bar and open...

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Thank 370bhavnak
Reviewed 4 weeks ago

Room was clean and spacious, bathroom was great and clean its self. Bed was covered with a veil so that mosquitoes could not get in! Room was "refrigerated by a powerful AC. facilities were in very good conditions.You feel safe and you are surrounded with a feeling of peace and relax. staff is truly willing to help, and kitchen is...

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Helpful?
Thank CateVENI
SerenaHotels, General Manager at Serena Beach Resort & Spa, responded to this review

Dear Sir, We appreciate your feedback on your recent stay with us. We endevour to make our client's stay memorable and are happy to know that you enjoyed every aspect of your stay with us. We look forward to hosting you again in the not too distant future. Thanks and regards, Tuva Mwahunga General Manager

Nairobi, Nairobi, Kenya
Reviewed 4 weeks ago

I stayed at Serena for 2 night with my wife to celebrate our wedding anniversary. Having stayed at serena (serena sweetwaters tented camp) before i had high expectations as Sweetwaters has been one of the best places we have been. Pros - 1. Serena Mombasa is a beautiful hotel, its clean and we loved its interior. 2. The rooms are...

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Helpful?
Thank BirJu B
SerenaHotels, General Manager at Serena Beach Resort & Spa, responded to this review

Dear Sir, Thank you for taking time to inform us about your recent experiences at Serena Beach Resort & Spa. Your positive comments about the hotel and Sweet Waters are noted. Sorry for the bad experience about our food offer and the beach in general. We take this very seriously and shall do everything possible to ensure corrective measures are...

Plymouth, United Kingdom
Reviewed 4 weeks ago

Returned after a year.....beautiful resort ....great food and service....thanks to duty manager Issac for his great customer service....the staff are so nice if you want a beautiful relaxing holiday then this is the place ...oh and thanks to Martin for arranging squash and table tennis and Oliver for his good service

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Thank goldenboyfive
SerenaHotels, General Manager at Serena Beach Resort & Spa, responded to this review

Dear Sir, Thank you for the feed back regarding your recent stay with us. We aim at creating memorable experiences for our clients and it is our joy that you had a beautiful and relaxing holiday. The feedback concerning the staff and those specifically mentioned has been communicated and was well received. We look forward to your next visit which...

Edinburgh, United Kingdom
Reviewed 14 December 2016 via mobile

We were staying at a hotel along the beach and needed to get out of the resort. This was a favourite if one of my guests who has dined here in several occasions. I can see why. Although just down the road we were urged to take a taxi. In entering he property I was immediately impressed by the quality...

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Helpful?
Thank James G
SerenaHotels, General Manager at Serena Beach Resort & Spa, responded to this review

Dear Sir, It is good to learn that we lived up to your expectation and that you enjoyed the Jahazi Grill experience. Your feedback on the staff has been communicated and it served as a motivator to uphold our goal of guest satisfaction in all our outlets. Thank you for deciding to give us the opportunity to be of service...

Nairobi, Kenya
Reviewed 5 December 2016

It has been a long time since I last visited the Serena Beach and I was hoping that the recent problems encountered by tourism at the Coast had not spoilt this special place. I needn't have worried. The welcome was as friendly as ever and this standard of service was the same throughout our stay. This hotel, like its partner...

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Helpful?
Thank simon J
SerenaHotels, General Manager at Serena Beach Resort & Spa, responded to this review

Dear Sir, Thank you for having chosen to stay with us and taking time to review our product and services. Business has been a great challenge, but we are looking into bright futures and shall ensure that the product standard is maintained. We will work with other stake holders in the region to improve the beach experience. We are happy...

New York NY
Reviewed 3 December 2016 via mobile

It could/should be a 4 stars as the hotel is charming, nice restaurant, pool and garden in front of the beach but the (standard) rooms and bathrooms are disappointing and need to be updated. Lighting, remote for airco, decoration and walls in the bathroom, ... I would give 3 1/2 international stars, 4 local stars. Still enjoying my stay.

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1Thank Brooklyntotheworld
SerenaHotels, General Manager at Serena Beach Resort & Spa, responded to this review

Dear Sir, Thank you for having stayed with us recently. Your comments have been well noted on the standard rooms and we currently have a renovation program which started with the rooms at the back and are remaining with part of the two front rows. I hope you will come soon so that you can have an experience of the...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Beachfront
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast included
  • Babysitting
Official Description (provided by the hotel)
With the shimmering sands and waters of the Indian Ocean stretching before it, amidst verdant, bougainvillea-filled gardens, and shaded by gently swaying palm trees,Serena Beach Resort and Spa offers the ultimate tropical paradise. Treat your palate to a superb selection of of a la carte seafood dishes at the Jahazi Grill which is set on a beach and styled to resemble an Arab dhow. ... more   less 

Additional Information about Serena Beach Resort & Spa

Address: P.O. Box 90352, Shanzu, Mombasa 80100, Kenya
Region: Kenya > Coast Province > Mombasa > Shanzu
Price Range: $279 - $488 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Serena Beach Resort & Spa 4.5*
Number of rooms: 166
Reservation Options:
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Also Known As:
Serena Beach Hotel And Spa
Serena Beach Hotel Shanzu
Hotel Serena Beach
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Questions & Answers

Here's what travellers have asked, with answers from Serena Beach Resort & Spa staff and other travellers.
9 questions
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Questions? Get answers from Serena Beach Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Sea facing rooms are smaller than the garden rooms - but the view from the sea facing rooms is stunning and beautiful”
 of 5 bubbles 370bhavnak, 24 Dec 2016 | Read review
“Get the rooms near the beach”
 of 5 bubbles BirJuB_13, 19 Dec 2016 | Read review
“Ask for a room overlooking the beach”
 of 5 bubbles simonJ357, 5 Dec 2016 | Read review
“The rooms are very good but if you want quietness opt for rooms in village furthest away from entertainment areas”
 of 5 bubbles alexandram585, 26 Nov 2016 | Read review
“Choose the sea front rooms.”
 of 5 bubbles burnettkilasi, 16 Nov 2016 | Read review
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