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Neptune Paradise Beach Resort & Spa

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Neptune Paradise Beach Resort & Spa
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379 Reviews from our TripAdvisor Community

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There are newer reviews for Neptune Paradise Beach Resort & Spa
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Showing 262: English reviews
Austin
Reviewed 19 March 2016

Our group of 12 (with 4 kids) stayed here over Christmas week in Dec 2015. The accommodations are adequate but not exemplary. Hot water was an issue for some in our party though not us. The buffet is expansive, but average. Breakfast was often disappointing with slow turnover in the pancake/waffle line. Baked beans which should be a well done...

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1Thank ferventtraveler
Nairobi, Kenya
Reviewed 29 February 2016

I found the place to be really pretty. I especially loved the abundance of swimming pools. The food was good and we were spoiled for choice. The rooms were nice and very spacious. The bed however was really really hard and though we called the front desk to complain, action was never taken. The hotel had lots of guests so...

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Thank TeamMozila
Reviewed 20 January 2016 via mobile

So..where to start.. We spent 4 nights from the 15th Dec. 2015 with my wife, son and family. Took the deal coz under 12 years stayed free. DEAL!!! Loved the food, variety on offer from seafood to roast pork/beef chicken e.t.c. The service was courteous and polite, helpful and friendly. Special mention to Jacinta "Jessy" at the front desk. If...

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1Thank Chris M
London, United Kingdom
Reviewed 6 January 2016 via mobile

We stayed at the hotel for New Year's Eve and a couple more days in to January. The hotel is split in to 3 and we stayed at Paradise - where 4 rooms share a hut like looking block. The rooms are clean but relatively basic - main issue were the TVs - which were relatively old and signal was...

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Thank C1ause
Nairobi, Kenya
Reviewed 25 December 2015

All the staff were very friendly- the waiters, driver, gardeners, and housekeeping. There are plenty if places to lounge and our room was comfortable and clean. I used the wifi to Skype from the bar area- signal didn't reach our room. Breakfast was my favorite meal of the day with omelets and waffles made to order. We used the hotel's...

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Thank Sarah I
Nairobi, Kenya
Reviewed 15 December 2015 via mobile

Rooms average, why ? Ac no remote, fridge stand almost broken, no mosquito net those TV,s are from which century. Haiya eh refill water in a 4 star u r kidding me. food very crappy, service watchmen appalling, not courteous, waiters average, housekeeping mmh one towel in a double room quite unhygienic. Arrived at 1pm on 14 Dec pulled at...

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1Thank Joseph W
NEPTUNE H, Director of Sales at Neptune Paradise Beach Resort & Spa, responded to this review

revision of the guest posted on Neptune Village Beach Resort & Spa: "Very positive and significant improvement" 4 of 5 starsyesterday⎹Reviewed by Joseph W After a negative but constructive review i have seen very positive reaction from the hotel in just 1 day. The double rooms now have 2 towels, water is provided in the room and refilled every day...

Reviewed 21 November 2015

Beautiful, clean and friendly hotel. Staff were amazing. Rooms had everything you need and the beds were very comfy and kept clean. There was always a good variety of food at meal times and they even had african specialities to try. The staff were very attentive and would do anything to help you. There were three pools you could use....

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2Thank jade191
Cheddar, United Kingdom
Reviewed 9 November 2015

This is a lovely resort on the South Coast of Mombasa, in Kenya. The resort combines 3 separate hotels in one, allowing guests to use all the facilities of all 3 which is great .. and allows for plenty of space for the kids to roam and explore in a safe surrounding. Apart from a beautiful white beach and glorious...

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Thank Oonaemma
Mombasa, Kenya
Reviewed 14 June 2015

I stayed with my wife and two kids for two nights. The beach was the main reason we visited this hotel. Galu beach is by far the cleanest with breathtaking views. The only low point is when the tide is high the water comes up to the boundary wall. The monkeys are also a nuisance. They had activities at the...

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Thank ske019
NEPTUNE H, Director of Sales at Neptune Paradise Beach Resort & Spa, responded to this review

Dear Sir, Dear Madam, Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your thoughts and concerns. We have forwarded your correspondence to the relevant departments. Yours...

Reviewed 3 June 2015

We were there in April 2015, and for families it is one of those very few hotels that you get everything you wished for: three swimming pools for the kids, excursion to a disappearing Robinson island, and great food and service. And the most attentive staff. Kenyan hospitality at its best!

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Thank George K

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Amenities

Highlights
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Room Service
  • Spa
  • Breakfast included
About the property
  • Beachfront
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
The Neptune Paradise Beach Resort & Spa is set in a beautiful tropical garden. The 92 rooms are in makuti roofed cottages bungalows with only 4 rooms per unit. This gives you a relaxing and quiet holiday. Restaurants and bars form a perfect match between hotel and nature and offer a real African atmosphere. The Resort is located at the South Coast at the famous Diani Beach. Mombasa town at ca. 40 km, Moi International Airport at ca. 45 km and the nearby Ukunda Airstrip is only ca. 8 km away. ... more   less 

Additional Information about Neptune Paradise Beach Resort & Spa

Address: Galu-Kinondo Beach, Galu Beach, Kenya (Formerly SENTIDO Neptune Paradise Village & Spa)
Region: Kenya > Coast Province > Galu Beach
Price Range: $254 - $438 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Neptune Paradise Beach Resort & Spa 4*
Number of rooms: 92
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Also Known As:
Sentido Neptune Paradise Hotel Diani
Neptune Paradise Village Hotel
Neptune Paradise Village Ukunda
Hotel Style:
#4 Family Hotel in Galu Beach
#4 Luxury Hotel in Galu Beach
#4 On the Beach Hotel in Galu Beach
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Questions & Answers

Here's what travellers have asked, with answers from Neptune Paradise Beach Resort & Spa staff and other travellers.
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Questions? Get answers from Neptune Paradise Beach Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Sea-view ones are great (though less exclusive). Size/layout/amenities of all the rooms, we were told, are exactly the same otherwise.”
  • Room in scenic setting
  • Pathway with rooms on either side
 of 5 bubbles indi11, 10 Apr 2016 | Read review
“"middle rooms offer ideal close up nature experience with view to the gardens"”
 of 5 bubbles mcharogo, 30 Mar 2016 | Read review
“best rooms are located near the pool”
 of 5 bubbles kibe890, 30 Mar 2016 | Read review
“Superior oceanfront is amazing :)!”
  • view of the beach and grounds
  • rooms :)
 of 5 bubbles jade191, 21 Nov 2015 | Read review
“If you are flying there, make sure you choose a flight to the south Coast and not the main Mombasa Island”
 of 5 bubbles Oonaemma, 9 Nov 2015 | Read review
5 of 5