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Neptune Palm Beach Boutique Resort & Spa

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Neptune Palm Beach Boutique Resort & Spa
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254 Reviews from our TripAdvisor Community

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Showing 162: English reviews
Reviewed 19 June 2015 via mobile

My husband and I spent a week here in May 2015. Our entire experience was amazing! The grounds are beautiful, staff are friendly and accommodating and food is wonderful! The locals on the beach can be pushy but they usually charge less for excursions. Don't speak to them if you don't want to be harassed the entire time you are...

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Thank ChelleCO80
Mombasa, Coast, Kenya
Reviewed 4 June 2015

spent a night at the resort.The resort is at south coast beach about 35 km from Mombasa's Likoni ferry crossing.The road to the resort is all tarmac.Check in was swift,pricing reasonable (all inclusive plan).Meals were buffet,with variety.Rooms clean with good housekeeping,AC and flat screen TV.Ambience great with a large swimming pool adjacent to the beach.Excellent view from the pool bar.Overall...

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Thank Munir T
Nairobi, Kenya
Reviewed 26 May 2015

We stayed at Neptune Palm Resort earlier this month for two weeks.The room service,entertainment and nourishment were awesome. The staff were extremely friendly, we are appreciative for Larry, Caroline, Beatrice, Matano Emanuel and Zaid. My daughter had a ton of fun pursuing monkeys and cats.

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Thank Triza N
Nairobi, Kenya
Reviewed 23 April 2015

The lawns and landscape were beautiful, very close to the beach too. The accommodation is excellent; though we had a slight issue with the water and a/c but once reported was attended to quickly. Food was good to average depending on the meal. Unfortunately their service lets them down; from the check-in to check-out. Other than that a good getaway...

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Thank Bryan K
NEPTUNE H, Director of Sales at Neptune Palm Beach Boutique Resort & Spa, responded to this review

Dear Sir, Dear Madam, Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your thoughts and concerns. We have forwarded your correspondence to the relevant departments. Yours...

Reviewed 15 April 2015 via mobile

I really enjoyed my stay.The hospitality was excellent and the food was delicious. The hotel layout and the landscape is beautiful. My daughters had a wonderful time and we intend to visit there again.

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Thank varvani
Bucharest, Romania
Reviewed 16 March 2015

Not first time in Africa, but for the first time in Kenya and we will be back for sure. Amazing white sand beaches, lovely people, good comfortable resort, delicious food (congratulations to the chef ) We travelled with KLM and Kenya Airways, thanks to both airlines for the good service :-) Once arrived in Mombasa, crossed with the ferry for...

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1Thank Mihaela D
Diani Beach, Kenya
Reviewed 23 February 2015

We decided to celebrate a late valentine family getaway and headed to Neptune Palm Resort on 15th February...we booked initially for 3 days but extended for another day after enjoying the blissful surrounding and service of this resort. Being a Diani resident and knowing most of the resorts around, we can strongly vouch for this resort as a perfect vacation...

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Thank Chefindro
Reviewed 7 February 2015

We decided to celebrate my dad's surprise birthday at this beautiful boutique hotel. From the moment we enquired about the reservation, to our arrival and right through our stay, the experience was memorable, and we take away memories that will last a lifetime! The staff were brilliant. They were all very polite, accommodating and attentive! The rooms were spacious and...

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1Thank Chocolate_diva1
Calgary, Canada
Reviewed 26 January 2015

My brother and I recently visited Kenya and stayed at the Neptune Palm Beach Resort located on the south coast of Mombasa. The hotel, staff, rooms, pool, beach and view were just amazing. We will definitely return to Mombasa and stay at this resort. Thanks for making our stay wonderful

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Thank Ashif N
Reviewed 17 January 2015

The room was spot on, swimming pool and sea view. It was kept clean every day and tea/coffee facilities refilled. The restaurant offered a wide variety of food that suited both adults and children. The dinner in the garden was my personal favourite and my son is asking to go back so that we eat more waffles. In the morning,...

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Thank Ingrid T

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Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
Room types
  • Family Rooms
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Room Service
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
This hotel is ideal for a relaxing sun&beach holiday or starting point for your adventurous wildlife&sea safaris. Bungalows of four rooms each in a tropical garden with ever flourishing trees and playing monkeys. Bar, pool bar, restaurant. Show cooking is our specialty: tell the cook how you want your meat baked or what ingredients you want in your spaghetti sauce. A daily program of sport, tournaments & shows with our animation team. Kids have their own pool and club. ... more   less 

Additional Information about Neptune Palm Beach Boutique Resort & Spa

Address: | PO Box 696, Galu Beach, Kenya (Formerly SENTIDO Neptune Palm Beach Resort)
Region: Kenya > Coast Province > Galu Beach
Price Range: $191 - $475 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Neptune Palm Beach Boutique Resort & Spa 4.5*
Number of rooms: 60
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Also Known As:
Sentido Neptune Palm Beach Hotel Ukunda
Neptune Palm Beach Hotel
Neptune Palm Beach Ukunda
Hotel Style:
#2 Luxury Hotel in Galu Beach
#2 Family Hotel in Galu Beach
#2 On the Beach Hotel in Galu Beach
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Questions & Answers

Here's what travellers have asked, with answers from Neptune Palm Beach Boutique Resort & Spa staff and other travellers.
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Questions? Get answers from Neptune Palm Beach Boutique Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All the rooms are lovely- but nearer the pool makes coming and going more convenient.”
, 25 Apr 2017 | Read review
“all rooms are the same size, so 701 to 708 are closest to pool and dining hall.”
  • View of Chalet at Palm.
  • Comfortable bedding, very firm mattress.
AJWanderers, 20 Mar 2017 | Read review
“the double rooms are fabulous n having a balcony is worth it.”
NYCTravelers2014, 9 Jan 2017 | Read review
“Sea view room on the lower floor”
krisdarbar, 13 Nov 2016 | Read review
“702,704 closest to the beach”
904andr_sp, 16 Oct 2016 | Read review
5 of 5