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TUI Family Life Orquidea

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Traveller (1138)
Room & Suite (370)
Pool & Beach (189)
Ratings and reviews
GreenLeaders Platinum level
  • Excellent39%
  • Very good33%
  • Average18%
  • Poor6%
  • Terrible4%
Travellers talk about
“big daddy”(246 reviews)
“split level”(97 reviews)
“kids club”(219 reviews)
View all reviews
What's included
Free Wifi
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
Restaurant
Room Service
Suites
Poolside Bar
Fitness centre
Multilingual Staff
Spa
Wheelchair Access
View all hotel information
Location and contact
Viejos Tendereteros s/n, 35107 Bahia Feliz, Gran Canaria, Spain
21.3 km to Airport De Gran Canaria
13 restaurants are within a 0.5 km radius
6.9 km from Playa de Maspalomas
View nearby attractions and restaurants
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Reviews (1,988)
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1,585 results
Traveller rating
646
480
292
102
65
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646
480
292
102
65
Show reviews that mention
All reviewsbig daddysplit levelkids clubentertainment teamthomson staffthomson familypool areael sultanevening entertainmentsnack barkids buffetgreat holidayplenty of choicebusy hotelchocolate fountaintapas restauranttoasties
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1 - 5 of 1,585 reviews
Reviewed 2 days ago via mobile

So this is my 3rd holiday to Tui family hotels and sadly this year has disappointed. It’s the first year we brought extended family with us and they are struggling to see what we have enjoyed so much over the years at lanzarote and fuerteventura....More

2  Thank Jewales2
Response from Ulrica A, Director de Relaciones Públicas at TUI Family Life OrquideaResponded yesterday

Dear guests, Thank you for your comments. I'm pleased to hear that you think the room is great, but sorry to hear you're not completely satisfied with you stay. I would appreciate if you may have the time to contact me so I may talk...More

Reviewed 3 days ago via mobile

I returned home from here on Sat and seriously cannot recommend this hotel enough Travelled with another couple and two 4 year old children The staff worked tirelessly around the clock to entertain the children whether it was entertainment in the evening or mid day...More

2  Thank Sian E
Response from Ulrica A, Director de Relaciones con Clientes at TUI Family Life OrquideaResponded yesterday

Dear Sian and family, Thank you for sharing your positive review. It's a pleasure for us to know that you've had a fantastic holiday at our Family Life hotel! We are glad you appreciated the TUI Kids Clubs' security and routines, so you and your...More

Reviewed 3 days ago via mobile

We arrived with 5 adults and 5 children late on 30th June for 2 weeks. We were greeted with a drink, shown to our rooms and then given a meal in the restaurant. As the rest a had closed it was only a cold meal...More

Thank Andrew C
Response from Ulrica A, Director de Relaciones con Clientes at TUI Family Life OrquideaResponded 2 days ago

Dear guests, Thank you for sharing your experience and for you kind comments regarding our staff and the standard of the food. It was unfortunate that your children were ill during the holiday, but still I'm pleased to hear that you bring some great memories...More

Reviewed 4 days ago via mobile

Just returned from an 11 night stay at this hotel and it does not disappoint, having previously been 2 years ago i can definitely say we will be back for a third visit as the whole family love it! Yes it’s busy and yes you...More

2  Thank lauradunlop1
Response from Ulrica A, Director de Relaciones con Clientes at TUI Family Life OrquideaResponded 2 days ago

Dear guests, We would like to thank you for the trust you have placed in us by returning to our hotel. It's great to hear how much you like the TUI FAMILY LIFE concept and above all it's lovely to hear that you have had...More

Reviewed 5 days ago via mobile

Just had two weeks of hell in is hotel just stuck in the middle of no were cost you a lot of money to get around the place as its that far away from from anywhere food is a scooby doo scetch and had two...More

1  Thank Jamie M
Response from Ulrica A, Director de Relaciones con Clientes at TUI Family Life OrquideaResponded 3 days ago

Dear Jamie, Thank you for sharing your feedback. I'm sorry to hear you're disappointed. It's always useful to read the information of what is included in the All-inclusive program (food and drink) before you book on the TUI Uk website. The kids clubs for children...More

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About
Awards & Recognition
GreenLeaders Platinum level
Amenities
Top amenities
Pool
Beachfront
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Hotel Amenities
Children Activities (Kid / Family Friendly)
Room Service
Wheelchair Access
Dry Cleaning
Meeting Rooms
Laundry Service
Multilingual Staff
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Tennis Court
Outdoor pool
Details
Price range
US$146 - US$299 (Based on Average Rates for a Standard Room)
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$146 - US$299 (Based on Average Rates for a Standard Room)
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (1138)
Room & Suite (370)
Pool & Beach (189)
Dining (187)
Amenities (134)
Family and Play Areas (12)
Questions & Answers
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Geraint J
19 July 2018|
Answer
Response from Andrew C | Reviewed this property |
Shorts are fine at night. I wore shorts every night of my holiday at Orquidea.
0
Votes
Jenna E
17 July 2018|
Answer
Response from Andrew C | Reviewed this property |
There are a couple of bars directly across the road from it and also a square with shops, bars and restaurants. All buggy friendly!
1
Vote
Jo C
16 July 2018|
Answer
Response from Ulrica A | Property representative |
Hi, I would recommend you to have a look at climbincanarias and freemotion for bikes with nearest shop in San Agustin, for more detailed information. Kind regards, Ulrica
1
Vote
Google Translation
Room Tips
"high room, we had Superior family room 813, great view"
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"Front of main building"
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"Know what type of room you want before you go so that you're guaranteed."
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"Don't get split level if you have kids due to steps down into living room area."
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