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Traveller (271)
Room & Suite (35)
Traveller (271)
Room & Suite (35)
Dining (25)
Overview
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Estrada Chote N 4 Jardim da Serra, Estreito de Camara de Lobos, Madeira 9325-140 Portugal See on map
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5 Star accommodation
Additional information
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Rooms
2 Dec3 Dec
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1 room, 2 adults, 0 children
Standard Room
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Reviews(63)
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bthebuilder
Brussels, Belgium
2411
Reviewed 4 weeks agovia mobile
We left the hotel we had originally booked because it did not meet our expectations and found this Quinta quite by chance. The reviews were glowing and it seemed to offer the kind of experience we were searching for.
It is set high up in the hills above the town of Camara de Lobos to the west of Funchal. Getting there can be a bit of an adventure with some improbably steep, twisty and narrow roads to negotiate, especially if you rely solely, as we did initially, on our sat nav. You will need a car.
The Quinta itself sits above enormous grounds filled with a maze of traditional natural stone cobbled paths and luxuriant foliage many of the plants being fruit and vegetables that are grown to be served in the restaurant. The building has been extended sympathetically beyond the original dimensions of the Quinta to take advantage of its position on the slopes with, for example, a wellness centre, swimming pool and gym on the lower levels but still with views down the hillside.
The rooms are nicely furnished and homely, the atmosphere in the communal areas also. The restaurant has great views down the hillside towards the sea. The Quinta prides itself on having been awarded an organic food status, growing many of the fruit and vegetables served in the restaurant itself. The French chef produces tasty food although we both found that the portions could have been bigger. The wine list is not extensive but well chosen.
The staff are very friendly and the standard of service is high without being staid or stuffy.
We both very much enjoyed the peaceful and relaxing atmosphere in this hotel. A great place to get away from the crowds and unwind in some luxury. We want to come back.
1 Thank bthebuilder
Response from RaulDFLG, Diretor-Geral at Hotel Quinta da Serra
Responded 4 weeks ago
Dear Guest, Thank you so much for sharing your opinion about Hotel Quinta da Serra with the TripAdvisor readers. It was a pleasure to have you with us for a few days and to know that you've really enjoyed your stay here. In fact, we all work hard in order to exceed our guests’ expectations and to provide them an experience they will not forget. Our organic and ecofriendly position makes Hotel Quinta da Serra unique in the Island and the food and beverage we serve do reflect this attitude. We do hope to see you again soon, and we'll keep on working to improve our service and facilities. Once again thank you for taking the time to share your review. Best regards, Raul Gonçalves General Manager
fatima46
Westcliff-on-Sea, United Kingdom
83
Reviewed 8 Oct 2018via mobile
This review is based on the beautiful late night time I spend in the restaurant . Top service and the amazing surroundings and views are to die for.
Defenatly a place I will pay a visit every time I’m in Madeira .
Thank fatima46
Response from RaulDFLG, Diretor-Geral at Hotel Quinta da Serra
Responded 9 Oct 2018
Dear Guest, Thank you for your kind words and for sharing them with all TripAdvisor members. We’ll be waiting for your next visit. Best regards, Raul Gonçalves General Manager
Frank G
62
Reviewed 12 Sep 2018via mobile
When asked for a room on the groundfloor, the receptionist first have to ask and then suddenly the hotel is 100 percent fully booked. Not very customer friendly and not very credible. Disappointing experience on arrival.
Thank Frank G
Response from RaulDFLG, Diretor-Geral at Hotel Quinta da Serra
Responded 24 Sep 2018
Dear Sir, I would like to thank you for sharing your opinion in TripAdvisor, about your recent stay with us. As a matter of fact, and after inquiring the staff from the Reception, we do recall your request for a ground floor room, and you did indeed asked for it at the Reception. At the time being, the young man at the Front Desk was a new worker at the hotel, and came straight from Hotel School to work with us, as it is usual in these situations, he was working under the supervision of an older staff member, so it is natural that he took some time to ask his coworker, with more experience, if it was possible to fulfill your request. After looking at our occupancy plan, they realized that it was not possible to comply with your request, as we were effectively completely full. May I remind you that we are a small hotel, with only 52 rooms, so it is quite easy to have no rooms available. The young man at the Reception tried his best to find a solution for you, but, apparently, you do not believe him, which is entirely up to you, as you are free to make your opinion. If you are not convinced about my description of the situation, please feel free to contact us, via any of our email addresses, and I will be more than happy to send you documentation attesting my words, and were you can see that we were, fortunately, completely full booked. It is our best wish to fulfill every guest’s wishes, but if it is not possible, there’s nothing we can do. As for the above expressed, we are always open to suggestions that can help us getting better, and that’s the best way to fulfill our gust’s expectations. Please feel free to contact us, and we hope to see you soon again. Best regards, Raul Gonçalves General Manager
Matteo C
Rome, Italy
125
Reviewed 29 Aug 2018
I have been in Hotel Quinta da Serra for 5 nights.
I found it amazing because it is surrounded by beautiful nature, location and structure is very appealing. The staff is very polite with a very well spoken English, they are always available. The restaurant has been a very good experience to me, it offers a delicious Tasting Menu with a wine pairing that I highly recomend, good selection of wines too.
The facilities of swimming pool, gym, sauna are always clean, tidy and very looked after.
My room was quite spacious, very elegant and clean, it has a TV, minifridge, A/C system, bathub, with a small balcony to seat outside,I was very happy with it.
I loved the madeira biscuits on the bed on my arrival.
I belive to the be a real foodie, therefore one of the thing I loved the most has been the meals they offer, from the buffet breakfast rich in option of sweet an savory that at night transform in a fine dining experience.
I do reccomend this place to anybody visting Madeira
1 Thank Matteo C
Response from RaulDFLG, Diretor-Geral at Hotel Quinta da Serra
Responded 29 Aug 2018
Dear Guest, Thank you very much for your opinion about Hotel Quinta da Serra. We are all very happy that you've enjoyed your stay with us, and had a good experience with our service and food. It is very important for all of us to make guests feel at home ant that they really enjoy their stay. We will be waiting your next visit and will keep working in order to always improve the quality of our service and food. Best regards, Raul Gonçalves General Manager
David J
Dan Khun Thot, Thailand
103
Reviewed 19 Aug 2018via mobile
This 5 star bio hotel is filled with all luxuary one needs. The restaurant serves excellent breakfast and diner. The personell is very friendly and professional. It is so quiet and peaceful. The rooms are very spacious and have everything you need, though taking a shower in the bath is not too convenient, because the bath is a little too small. Anyway, that's a minor issue.
Thank David J
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About
Description
This hotel, situated 820 meters above sea level, offers a unique and exquisite setting in communion with nature, and invites you to rest and renew energy, in a quiet and relaxing way. Along the leafy gardens More there is an indoor heated sweetwater pool, where you can also relax in the Jacuzzi, enjoy a massage in our Spa, attend the gym overlooking the gardens or take a sauna. All rooms offer sea or garden views from their balconies. The rooms are equipped with air conditioning, cable TV, minibar and private bathroom. The Hotel restaurant offers international and biological cuisine, where you can enjoy an environment luxury and personalized service, with a magnificent view over the valley and the sea in the background. It also has two bars, one located in the old Quinta building and the other on the porch of the indoor pool. In the old Quinta building you can find a games room with billiards, heated by a fireplace, and a library where you can relax reading a book or a newspaper. The Hotel it is about 45 minutes from Madeira International Airport and about half an hour from Funchal center. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Free High Speed Internet (WiFi)
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Spa
Breakfast included
Fitness Centre with Gym / Workout Room
Air Conditioning
Airport Transportation
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Shuttle Bus Service
Tennis Court
Wheelchair Access
Beachfront
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
GreenLeaders Silver level
Certificate of Excellence
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Hotel class
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
GreenLeaders Silver level
Certificate of Excellence
Contact Information
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Number of rooms
52
Price range
US$74 - US$125 (Based on Average Rates for a Standard Room)
Location
Portugal > Madeira Islands > Madeira > Estreito de Camara de Lobos
Hotel class
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
GreenLeaders Silver level
Certificate of Excellence
Contact Information
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Number of rooms
52
Price range
US$74 - US$125 (Based on Average Rates for a Standard Room)
Location
Portugal > Madeira Islands > Madeira > Estreito de Camara de Lobos
Photos
Traveller (271)
Room & Suite (35)
Dining (25)
Pool & Beach (13)
Family and Play Areas (7)
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Questions & Answers
Ask a question
Thomas P
16 March 2017|
AnswerShow all 3 answers
Response from Wim188630 | Reviewed this property |
Hi Thomas. The hotel is situated in the mountains (800 m.)The taxi takes you to the frontdoor. Inside the hotel: 2 elevators and acces to the pool, sauna, fitness, etc. Very friendly staff to help you if necessary. From... More
1
Vote
catherine g
17 February 2015|
Answer
Response from Raul G | Property representative |
Dear Mrs. Catherine, Thank you very much for the contact. Regarding your question from the hotel to the nearest beach is about 25 min. by car. About the weather in april is more or less 20º C. Hope the information was... More
0
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Room Tips
"there is a great view from the hotel, 10 minutes driving from Funchal, 40 minutes to the airport , it is..."
MatteoC898
29 Aug 2018
Read review
"Fantastic Balconies of the Junior Suites"
brunocB2828KN
27 Apr 2018
Read review
"the rooms all have good views but the higher numbers on each floor may be slightly better"
LucyD638
20 Feb 2018
Read review
"Room in middle of block probably have the slightly better views."
twovass
15 Jul 2017
Read review
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