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Lexis Suites Penang

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28 Jalan Teluk Kumbar, Bayan Lepas, Penang Island 11920 Malaysia
COVID-19 update: See the added health and safety measures this property is taking.Read more
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US$125
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US$121
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (911)
Room & Suite (249)
Dining (60)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 01/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Lexis Suites Penang
Updated 01/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 13 hotels in Bayan Lepas
Location
Cleanliness
Service
Value
Nestled along the idyllic and pristine beach of Teluk Kumbar, Lexis Suites Penang boasts 222 suites with a private pool & steam room in each room.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Karaoke
Children Activities (Kid / Family Friendly)
Parking
Wifi
Hot bath
Indoor pool
Outdoor pool
Private pool
Bar / lounge
Coffee shop
Restaurant
Breakfast buffet
Rooftop bar
Kids club
Airport transportation
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Shops
24-hour front desk
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Desk
Private balcony
Room service
Coffee / tea maker
Flatscreen TV
Complimentary toiletries
Safe
Telephone
Iron
Wake-up service / alarm clock
Minibar
Refrigerator
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Family
Languages Spoken
English, Malay
463Reviews38Q+A81Room tips
Traveller rating
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Popular mentions
Kaizxa N wrote a review Apr 2021
Penang Island, Malaysia91 contributions57 helpful votes
TL-DR: 1. Don't trust the pictures. 2. Don't drive big cars. Car park is badly designed. 3. Low staff morale. Didn't really felt passion or welcomed. 4. Not the kind of place for Instagram photos. 5. Design is dull and boring. 6. Hygiene is bad and needed immediate improvementssss. 7. Stay away from the steam room. (Pool too if that's possible.) 8. Stock up on food and drinks before coming. 9. In room dining prices are absurd. 10. Nothing to do around. So uhh... it is kinda bad I don't know where to begin. But first off, DO NOT TRUST THE PICTURES. I have to say that, I can't be sure that the entire experience is underwhelming because of the pandemic, which caused the entire morale to be pretty low, or if they have been operating like that all the time. Of course, not all of
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Date of stay: April 2021
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Response from LAVY EXEC, Other at Lexis Suites Penang
Responded 23 Apr 2021
Hi Khaosk9 First and foremost I would like to thank you for your feedback regarding your recent stay with us. I hope you and your family are well. Do allow us to take this opportunity in extending my sincere apologies on the unpleasant experience you have encountered during your stay with us. Once again I would like to emphasize that we at Lexis Suites Penang take all guest comments very seriously. Our goal is to ensure all of our guest have an enjoyable and memorable stay with us. With this said I am saddened to hear that your recent stay was not up to your expectations and laden with so many issues. To further investigate the matter, I would appreciate if you could furnish some more details such as your room number, check in/out date & registered name. This will enable the hotel to look into this matter more comprehensively. In the meantime, I have forwarded all the issues highlighted below to my Executive Housekeeper and Maintenance Manager to follow up and to further improve. Once again I would to thank you for your feedback. We are continuously striving to improve our service standard and guest experience! email address : execsec@lexissuitespenang.com Warm Regards
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Msh wrote a review Apr 2021
George Town, Malaysia15 contributions3 helpful votes
Stayed for two nights, overall the room was good except found Charlie insects at toilets n pool areas. Had bad experiences with front desk when calling to front desk. No answers for more than several calls, and when connected to ruin service no answer and no return calls until have to rang from mobile.kitchen staffs not familiarise with availability and communication is not good. Overall only room was good
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Date of stay: April 2021
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Response from LAVY EXEC, Other at Lexis Suites Penang
Responded 19 Apr 2021
Hi 611msh, Thank you for chosen to stay at Lexis Suites Penang during your recent trip to Penang. While we are appreciate your compliments, we also have taken note on your feedback and have shared your comments with the team. All of us at Lexis Suites Penang look forward to welcoming you back again in the near future. Warm regards, The Management
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cecilia chin wrote a review Jan 2021
Kuala Lumpur, Malaysia181 contributions
+1
2020 Christmas lunch is totally different from previous years where we had to celebrate it only within immediate family members in this hotel where the selection of food was fair with mostly asian cuisines, no doubt the waitresses/waiters were exceptionally helpful in serving the patrons and managed a surprise birthday cake cutting.The mood of Christmas couldnt be felt in the restaurant.Lots of space for improvement especially during festive seasons as there are many competitives outside here.
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Date of stay: December 2020
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Response from LAVY EXEC, Other at Lexis Suites Penang
Responded 12 Jan 2021
Hi Ceciliachink, Thank you for staying at Lexis Suites Penang during your recent visit to Penang. We are grateful and appreciate of your compliments. We are looking forward to welcome you again to Lexis Suites Penang. Warmest regards, The Management
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aqilsaleh wrote a review Jan 2021
Kuala Lumpur, Malaysia1 contribution
Nice place, spacious can perform jemaah pray near pool,everyone in the family enjoyed this trip.During CMCO no facilities open for visitors. Breakfast was send into our room, taste good we all enjoyed it.
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Date of stay: January 2021
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Response from LAVY EXEC, Other at Lexis Suites Penang
Responded 14 Mar 2021
Hi Aqilsaleh, Thank you for staying at Lexis Suites Penang during your recent visit to Penang. We are grateful and appreciate of your compliments. We are looking forward to welcome you again to Lexis Suites Penang. Warmest regards, The Management
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Noor Rashida wrote a review Dec 2020
7 contributions1 helpful vote
+1
We stayed atleast 1 week per visit and few times in a year since their first opening. Lexis started to feel like staying in cheap hotel but with swimming pool. THIS IS A 5 STARS HOTEL BUT CHEAPSKATE This visit was the WORSE (Dec 2020). They really use Covid-19 as reason for everything 1) Before, full mini bar.. Now, empty mini bar with only 2 drinking water instead of 4bottles before (still 4 bottles last time we came around September 2020) Need to cut cost until can't provide 4 water bottles like before? 2)Balcony was dirty. Cigarette butts everywhere. It seems like they swept all dirts to wall corner. 3) NON SLIP MAT IS IMPORTANT. PLEASE MAKE SURE IT IS ALWAYS AVAILABLE. Tiles tend to be slippery. Called reception and they said they don't have the mat when we asked....
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Date of stay: December 2020
1 Helpful vote
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Response from LAVY EXEC, Other at Lexis Suites Penang
Responded 29 Dec 2020
Greetings from Lexis Suites Penang! First and foremost we would like to thank you for you valuable feedback. Do allow us to take this Opportunity to apologize for the unpleasant experience that you encountered during your current stay with us. Upon receiving your feedback, immediate action has been taken to relevant teams to address the service delivery standard issue. Please be reassured that we shall refresh the training focusing on those areas to our staff. It is indeed appreciated your feedback as it would allow us to make improvements and take corrective measures in ensuring your future return will be rendered with a better service and care. Covid-19 has changed our way of doing things, new SOP and norm since then have been created. We need to adapt and follow new norm, adhering to strict Minister of Health guidelines when it comes to the health and safety of employee and guest. At Lexis Suites, we choose the best to deliver our service by using contact less technologies to improve the confidence of guests and the safety of the travel experience. Room amenities are set to minimum however one can request any additional amenities via our Butler Q apps in the room. The QR code is just right at the side of the touch-less TV. Maybe our staff did not explain thoroughly to you during checked in. We shall revisit this training again to the Front Desk staff for improvement. Warm regards, The Management
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PRICE RANGE
US$85 - US$120 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaPenangPenang IslandBayan Lepas
NUMBER OF ROOMS
222
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