Our stay was pleasant, comfortable and clean at this hotel. We had everything from free parking, gym, free breakfast, indoor pool, clean rooms, chromecast enabled TVs and friendly staff. Price was reasonable as well. We stayed as a family, 2 adults and 2 kids < 10 yrs old.
2nd time in a row checkin wad screwed up. Got there at 3pm. Got a room at 415pm. Wasn’t even my room that I reserved. Smaller and rate wasn’t adjusted. Was told short staffed but this is the 2nd time this happened to me. Didn’t seem to care.
The front office staff was rude. I had to request multiple times for a housekeeping with no success. I asked to clear up trash from room l, I was asked to collect trash and keep it outside for some staff to collect. I asked for fresh bath towels, I got a call from reception to my mobile asking me to come and pick up myself. I would not recommend this hotel or never plan to be back here
Clean hotel, rooms are spacious and very clean, easy check in and out, overall a great experience, morning breakfast was great, well located. No complaints from my part. Keep up the good work. Will be back A++++
We really enjoyed our stay thanks to pleasant staff, modern and clean accommodations, and an amazing breakfast. Ideal location for attending events at Canadian Tire Center, and although we never had our pets with us, it was nice to know they welcome them too
The room was clean and comfortable. Poor internet connectivity, however (only real negative for me). Would be nice to have real glasses in the rooms instead of paper coffee cups (or at least plastic cups). The breakfast was decent, scrambled eggs, sausage and hash browns with usual breads/cereal. The gym was clean and all equipment worked.
We recently hosted a series of events in the Campeau B Conference rooms. The board room was always very clean, as were the washrooms. Washrooms were immediately across the hall, so very convenient. The hotel is a great location, near Tangers Outlet mall, and the 417. Darshana was great to deal with, and had everything we needed sorted out for us so that the morning went without a hitch! Thanks so much!
The rooms were beautiful and clean. The pool was clean and wonderful after a long drive. Everything about this hotel was as expected or better. We would stay again if in Ottawa as it is close enough to do the tourist things without having to stay downtown.
See problems specified earlier in this survey. We won't be back to Wingate any time soon because we have had much better experiences at other hotels in Kanata. Improvements might, however, enable Wingate to retain other customers at some future time.
The hotel itself is well appointed and the amenities were good. However, the front desk manager was ill equipped to do her job. Couldn’t explain charges on my credit card, didn’t seem too bothered that our room wasn’t cleaned. Just generally apathetic and useless.
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