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All reviewsboat tripbacalar lagoonpool and hot tubcochinita pibilromantic dinnerfantastic placemini fridgerooms are largegarden roomlonger staycomplimentary kayaksoff the highwaypurified waterexcellent restauranttacosyucatan peninsulaspent one night
Beautiful property on a breathtaking lake. This was a fantastic place to unplug for a couple of days. Our days were spent reading on our private terrace or at the dock, kayaking on the lake (provided for free to guests), playing board games (also provided...More
The highlight of our Mexican roadtrip. The scenary is stunning. The rooms are clean, spacious and nicely decorated. And the restaurant is perfect: great food and atmosphere. My kids enjoyed swimming in the fresh water of the lake, snorkkeling and relaxing in the hammocks. A...More
Thank A TripAdvisor Member
Response from Osmara D, Guest Service Manager at Rancho EncantadoResponded 14 September 2017
Thank you for leaving these comments. We are glad that you enjoyed the rooms and cuisine and the beautiful lagoon can't wait for you to come back and experience Rancho Encantado once again.
We stayed for three nights and loved every minute of it, our room was big and spatious and had an dock access into the lake which gave it a unique touch
We were celebrating a Birthday and the staff responded very well to help us...More
Rancho Encantado is beautifully situated by the Lake Bacalar - although not in the center of the city of Bacalar. Remember to pay a visit to the city, because it is really worthwhile. Rancho Encantado is a big hotel, compared to where we normally stay,...More
Response from Osmara D, Guest Service Manager at Rancho EncantadoResponded 10 February 2018
Thank for you for taking the time to write a review, We are thrilled to hear that you had an amazing time in Rancho Encantado we hope you coming back soon, here will be your home away from home.
Sorry for the inconvenience...More
First of all I will say that the place is very nice, the people is also very nice and the food is very tasty, no question about that, however they should tell you that at the moment (January 2018) there is construction going on during...More
1 Thank Omi_Wan
Response from Osmara D, other at Rancho EncantadoResponded 29 January 2018
Dear Omi Wan
Thank you for letting us know part about your experience and for recognizing our services. I will share this comment to our staff for providing you a memorable time.
We are very sorry that our remodeling has caused you inconvenience, we are...More
Response from MADPhilOxon | Reviewed this property |
We had a lagoon master suite for 2 nights (I can't remember the room no., but it was called 'Toh'). This was on the ground floor. It was large and had an inside 'sitting area'. It had lagoon access with a small jetty. It... More
We had a lagoon master suite for 2 nights (I can't remember the room no., but it was called 'Toh'). This was on the ground floor. It was large and had an inside 'sitting area'. It had lagoon access with a small jetty. It did not have a plunge pool (I did not see any rooms that had this facility.