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Sugar Palm Grand Hillside

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Sugar Palm Grand Hillside
Sugar Palm Grand Hillside
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956 Reviews from our TripAdvisor Community

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Showing 495: English reviews
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Lloydminster, Canada
Reviewed 2 weeks ago

We really liked this hotel for a few reasons. The people who work here are very friendly and helpful, and we liked the atmosphere. We didn't have a room with a view, it was on the second floor and our balcony looked onto the lobby and parking lot, but we didn't spend much time in our room, so it wasn't...

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Helpful?
Thank marie k
Narvik, Norway
Reviewed 3 weeks ago

Once a successful stay in this hotel. This was our third visit. Good location near the beach. Good breakfast. Housekeeping was good .Very good service will specifically mention Mark. He speaks perfect English and do everything to make your stay to be perfect. We would recommend this hotel to others Trond fra Norge

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Thank tfagert
Montreal, Canada
Reviewed 3 weeks ago

The room was quite spacious and they provide you with amenities such as beach towels, soap, safe, robe, slippers, etc. However, the room itself is not quite as pictured. It is a little bit on the rough side with furniture being old and some broken. The "king size bed" was actually two double beds put together, so there is a...

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Helpful?
Thank ingy03
Addis Ababa, Ethiopia
Reviewed 15 February 2017

Hotel not well situated. Far way from beaches. and surrounded by bushes as if iin rural area. Breakfats is horrible: bananas, small oranges and slices of water melon. Do not dare bring one fruit or slice outside. They will let you know right away. Actually it is for decoration, they don't want to touch it. Do not go. Better hotels...

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Helpful?
Thank peterE1618MS
SugarPalmGrand2015, General Manager at Sugar Palm Grand Hillside, responded to this review

Dear Valued Guest, Thank you for writing a review online. It is very unfortunate to read that you had this experience, please be assured that this does not in any way represent our service standards. We deeply apologize for this and proper action is implemented. We hope to serve you again in Sugar Palm Grand. Please feel free to reach...

Manchester, United Kingdom
Reviewed 12 February 2017

The hotel is up a short but very steep hill. It's situated in a good position for the beach as most of the other hotels on the main road were cut off from the beach by a mile long wall belonging to Club Med meaning that you would have to walk around the wall to one of the access points...

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Helpful?
Thank Gerard G
SugarPalmGrand2015, General Manager at Sugar Palm Grand Hillside, responded to this review

Dear Valued Guest, Thank you for selecting our property for your vacation in Phuket. We have noted all concerns on your visit and will ensure it will be addressed for improvement, please accept our apologies on this. We still look forward to have the pleasure of serving you again in Sugar Palm Grand. Please feel free to reach me at...

Goettingen, Germany
Reviewed 9 February 2017

SUGAR: Sweet as the fruits and the marmelade in the morning. PALM: Two big coconut palms at the top off the hill. GRAND: Big rooms. Friendly employees, who help in every situation. Near the beach. HILLSIDE.: A famous view to the beach and the sea. Special thanks to the women, who prepare the breackfast and bring the hot water. Special...

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Helpful?
Thank canopus2017
SugarPalmGrand2015, General Manager at Sugar Palm Grand Hillside, responded to this review

Dear Valued Guest, Thank you for choosing to stay with us and for taking the time to write this great review. We are all happy that you found paradise on your holiday. It will be a pleasure to serve you again in Sugar Palm Grand. Please feel free to reach me at gm@sugarpalmgrand.com as I will be more than happy...

Reviewed 3 February 2017 via mobile

The best part of this hotel was its location! It's right by the main streets of kata beach so food, shopping, and the beach is within a 1-5 minute walk. Outside of that, the staff was friendly and the rooms were nice. Nothing spectacular, but the hotel definitely seems nicer in the pictures. But for an affordable, nice stay at...

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Helpful?
Thank Radha P
SugarPalmGrand2015, General Manager at Sugar Palm Grand Hillside, responded to this review

Dear Valued Guest, Thank you for sharing your experience. We are glad you enjoyed the nice rooms and friendliness of our team. We hope to have the opportunity to serve you again in Sugar Palm Grand. Please feel free to reach me at gm@sugarpalmgrand.com as I will be more than happy to assist on your next visit. Sincerely yours, Michael...

Chelmsford, United Kingdom
Reviewed 2 February 2017

We were returning guests to the Sugar Palm Grand Hotel, and stayed there this time for just one night. We were made extremely welcome, we arrived early due to timing of our flights, the front of house manager allowed us to leave our luggage, and provided us with beach towels. We was allocated a beautiful swim up room, which was...

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Helpful?
Thank karenbennett2017
SugarPalmGrand2015, General Manager at Sugar Palm Grand Hillside, responded to this review

Dear Valued Guest, Thank you for the positive review online. It is very rewarding for my team to read your message. We look forward to serve you again in Sugar Palm Grand. Please feel free to reach me at gm@sugarpalmgrand.com as I will be more than happy to assist on your next visit. Sincerely yours, Michael Salalima General Manager

Geneva, Switzerland
Reviewed 27 January 2017 via mobile

Had a great 7 night stay here. The hotel room was big and bright and clean, the swim up infinity pool was fantastic. The hotel was mostly very peaceful, despite being pretty full, it felt nice and quiet. The staff were all very friendly and helpful, thanks especially to Mark and Michael. Kata beach is a lovely, and this hotel...

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Helpful?
Thank Wintermarmotte
SugarPalmGrand2015, General Manager at Sugar Palm Grand Hillside, responded to this review

Dear Valued Guest, Thank you very much for the great feedback! Our team is so glad to read your message. We hope to have the opportunity to serve you again in Sugar Palm Grand. Please feel free to reach me at gm@sugarpalmgrand.com as I will be more than happy to assist on your next visit. Sincerely yours, Michael Salalima General...

Helsinki, Finland
Reviewed 25 January 2017

Had a nice stay at the Sugar Palm thou the Hotel is no longer the freshest and is showing some wear and tear. But the location is great, it is very close to the beach, 5 min max, and if you are staying at the higher level rooms you can get a lovely view. Stayed at one of the pool...

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Helpful?
Thank HappyHayBale
SugarPalmGrand2015, General Manager at Sugar Palm Grand Hillside, responded to this review

Dear Valued Guest, Thank you for taking the time to write a feedback. We are delighted you enjoyed the view and location of our property. We apologize for the issues you have mentioned, we took note of all concerns for immediate improvement. We hope to have the opportunity to serve you again in Sugar Palm Grand. Please feel free to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Shuttle Bus Service
  • Room Service
Official Description (provided by the hotel)
Unique, trendy treat and giving you a new kind of stylish sensual experience surrounded by cascading water from eleven multi-tiered infinity swimming pools set among beautiful tropical gardens, with superb views of Kata Beach and beyond from the chic and contemporary rooms. ... more   less 

Additional Information about Sugar Palm Grand Hillside

Address: 1 Khoktanod soi 3, Kata Road | Kata Beach, Muang, Kata Beach, Karon, Phuket 83100, Thailand
Region: Thailand > Phuket > Karon > Kata Beach
Price Range: $59 - $407 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sugar Palm Grand Hillside 4*
Number of rooms: 106
Reservation Options:
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Also Known As:
Sugar Palm Grand, Hillside Hotel Kata Beach
Sugar Palm Grand Hillside Kata
Sugar Palm Grand Hillside Phuket/Kata Beach
Hotel Style:
#9 Spa Hotel in Kata Beach
#11 Luxury Hotel in Kata Beach
#13 Romantic Hotel in Kata Beach
#14 Family Hotel in Kata Beach
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Questions & Answers

Here's what travellers have asked, with answers from Sugar Palm Grand Hillside staff and other travellers.
11 questions
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Questions? Get answers from Sugar Palm Grand Hillside staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I think you would get a better view in the higher up rooms, and a lot of the rooms have a swim up pool, which would be nice.”
 of 5 bubbles mariekH1666AH, 6 Mar 2017 | Read review
“The swim up pools seemed a bit pointless because of the other pools around them and the are all overlooked.”
 of 5 bubbles gerardg851, 12 Feb 2017 | Read review
“Worth paying a little extra for swim up room”
 of 5 bubbles karenbennett2017, 2 Feb 2017 | Read review
“Go for the upper swimming pool access rooms, but be prepared to the climb a bit.”
 of 5 bubbles HappyHayBale, 25 Jan 2017 | Read review
“Choose another hotel”
 of 5 bubbles 311jonn, 16 Jan 2017 | Read review
5 of 5