Pamookkoo Resort
70/1 Kata Road, Kata Beach, Karon, Phuket 83100 Thailand
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About
#23 of 61 hotels in Kata Beach
Location
Cleanliness
Service
Value
Truly a Family Oriented fun resort with the tagline, 'New Adventures For All'. Located in Family Area Kata Beach, Pamookkoo has all the facilities and amenities you expect with a 4 star fun resort complete with; a Four-storey-high water slider, 2 theme slides, a kids zone slides and fun, and a unique kids club 'Kids' World'. To complete a fun and comfortable holiday, Pamookkoo's 3 themed restaurants and bar can satisfy your every whim and taste. A good addition for those who want to keep fit is a Fitness Centre and mini-sports area. For those who wanted to bring Business with Pleasure, a state of the art Banquet Hall and Conference Rooms are ready to be used and open from small groups to as large as 1,300 participants. All conveniently located and with a 6-floor car park building. The drums are beating again for another party or fun filled holiday only at Pamookkoo Resort.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Water park
Waterslide
Children's playground
Secured parking
Swimming pool toys
Bar / lounge
Restaurant
Breakfast buffet
Happy hour
Kids' meals
Outdoor dining area
Snack bar
Wine / champagne
Poolside bar
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Airport transportation
Taxi service
Conference facilities
Meeting rooms
24-hour security
Convenience store
Currency exchange
Shops
Sun deck
Sun loungers / beach chairs
Sun umbrellas
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Laundry service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Cable / satellite TV
Bidet
Private balcony
Safe
Seating area
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Walk-in shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Languages Spoken
English, Russian, Filipino, Thai
Location
100Great for walkers
Grade: 100 out of 100
83Restaurantswithin 0.5 km
18Attractionswithin 0.5 km
Contact
70/1 Kata Road, Kata Beach, Karon, Phuket 83100 Thailand
Name/address in local language
Getting there
Car HireSee all Kata Beach car hire
Nearby restaurants
Kata On Fire Bar and Grill
953 reviews4 minSeafood
Highway Curry - Indian & Thai Cuisine ( Kata )
240 reviews6 minIndian
Curry Delight Indian Restaurant
810 reviews5 minIndian
The Tavern
692 reviews2 minBar
See all nearby restaurantsNearby attractions
Art Space Gallery and Music Bar
979 reviews6 minBars & Clubs
Brother's Collection Kata
122 reviews5 minSpeciality & Gift Shops
Simon's Boutique Custom Tailor
329 reviews6 minSpeciality & Gift Shops
Kata Universal Collection
287 reviews2 minSpeciality & Gift Shops
See all nearby attractions175Reviews18Q+A3Room tips
Reviews
Traveller rating
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I HAD A GREAT STAYING WITH THEM DURING MY VISIT TO PHUKET. THEIR MANAGEMENT ARE VERY HELPFUL AS I HAD LEFT MY CASH IN THE ROOM. MS ANCHALEE & MR GLENN FERRER WHO HELP ME ALL THE WAY FROM FINDING TILL RETURNING THE CASH TO ME. BOTH OF THEM ARE VERY HONEST AND RESPONSIBLE. I AM TRULY APPRECIATE FOR THEIR HELP. BESIDES, THEIR HOTEL ENVIRONMENT ARE VERY FAMILY FRIENDLY. ROOM ARE VERY CLEAN. FACILITIES IS GOOD. THEIR BREAKFAST IS GREAT AS WELL. MY KID LOVE THEIR ADVENTURE POOL VERY MUCH. WE ENJOYED STAYING IN PAMOOKKOO RESORT AND DEFINITELY WILL RETURN FOR STAYING WITH THEM IN FUTURE.
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Date of stay: January 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Glenn Ferrer, General Manager at Pamookkoo Resort
Responded 17 Feb 2023
Dear Xanl2023, Thank you so so much for your kind review and for staying with us at Pamookkoo. We are more than happy to give all our best to all our guests, so we are glad to know that you have received the money in your country. Special thanks to Khun Anchalee and the Housekeeping team for following it up diligently and reporting to the management even after you have checked out. I also appreciate your comments on our services that can sometimes take a hit, because we said 'No' in requests that exceeds our ability. We are looking forward to welcome you and your family back soon. Best regards, Glenn
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is by far the worst hotel i have stayed in my life. Its hard to describe how dirty it is. We just arrived and we called room service but basically they only used a thai broom on the floor and this does not do anything. There was hair stuck, fingerprints, stains and drippings everywhere on the walls. Toilet was absolutely disgusting they have clearly never cleaned it. Room service only changes towels and beddings and use this thai broom, nothing else. The bed was so hard that sleeping on the floor was probably the same. The smell of humidity was unbearable. The pool area and the hotel in general is like abandoned, one day we forgot the pool towels in the hammocks around 6pm and the day after they were still there. No control or watch at all, guests behaving like animals in the water and people drinking alcohol they bought in the supermarkets in the pool area until 3am, impossible to sleep. The buffet breakfast was literally the jungle. Also they don’t clean chairs / tables. The smell in the lift was nauseous and there was brown dripping stains on the walls of it. They always forget to replace towels/ toilet paper/ coffee/ cleaning mugs etc. they mix soap with water and hand/ body/ shampoo are all same. No hair dryer. No will of working but always smiling and talking to each other.…
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Date of stay: February 2023Trip type: Travelled as a couple
Room Tip: Avoid this hotel.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Glenn Ferrer, General Manager at Pamookkoo Resort
Responded 17 Feb 2023
Dear Eva_roman22, I am sorry about the experience you have had with us - based on your comments. It would have helped a lot if you have informed the managers or front desk staffs about your concerns - as we could have prevented or helped you with the issues you have mentioned - at least 9 out of 10. The one thing we could not have assisted in, was the behavior of our guests. Having fun in the pool and slides is our goal. We do inform guests that the pool close by 7 p.m. and that we treat the water every evening. I would like to know some areas in your comments that can benefit other guests who plan to stay with us; if the bedding is hard (many guests love the bed, better than sagging) we have a topper on request + we have hair dryer in all rooms (it is in the drawer in the closet) + Pool Towels are provided in all rooms and guests must bring it back to the room to be replaced + some guests leave the pool towels in the pool area as some comes back to swim more. We do our best to ensure the perfect holidays and absolute fun for all our guests - but any concerns has to be communicated to the managers or front desk staff for advise or for any follow up. Best regards, Glenn
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We are a family of 4, 2 adults and 2 teenagers. Resort was the wrong choice for our family which was my bad. Resorts target market is Russian/European families with young children. We have travelled to Phuket over 20 times staying at a variety of resorts at all different price points and am fully aware of how the Thai level of service and cleanliness differs to back home in Australia. This resort was at a mid price point and I can honestly say that some of the resorts where I have paid a quarter of the price far exceed my expectations than here. The resort was at full capacity with guests (approx 1200) but after having a conversation with staff, staff was only at 30% of what was needed. This in turn caused a resort with terrible, extremely slow service, bars and restaurants either completely closed or closing early. Majority of the staff on duty (there were a couple of exceptions) were lazy and didn’t seem to care. We were even refused lunch service one day at 12.30 as this particular waitress had taken too many orders for the day! The resort was very dirty, again due to the lack of staff. Some common areas such as corridors, pool areas etc were not cleaned in the whole 10 days of us being here. Rooms were ok, very comfortable beds, dark and quite but again very badly cleaned, sheets never changed until I finally requested on day 7. Breakfast was ok Lunch was ok, quality of food was good, just slow. Took close to 2 hours onnumerous occasions just to get simple meals like a burger or fruit platter. I appreciate that it is difficult to find staff at the moment but perhaps management should not book the resort to full capacity when they don’t have the resources available to service it to the level that is expected and what customers have paid for.…
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Glenn Ferrer, General Manager at Pamookkoo Resort
Responded 19 Feb 2023
Dear ClareJens, Thank you very much for staying with us in Pamookkoo and for sending in your comments. First, I apologize that we could not provide you with the service you expected. Even we have not reached full capacity of staffs, we all do our best to ensure all guests have a happy experience with us. All your comments have been duly noted and the necessary action and follow up has been made. We hope to welcome you again and be given a second opportunity to serve you better. Please contact me on your next trip to Phuket. Best regards, Glenn
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Heaven for family traveller's with kids.. it was like Indian Jone Relived. Glenn and entire team ensured a comfortable stay. Front Desk staff always smiling and ready to help. Pools are the limelight of the show.. you might not feel the urge of hitting beach .. yes seriously. Proximity to all market things is at walking distances. All in all go for it and explore the adventurer within you !
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Date of stay: December 2022Trip type: Travelled with family
Room Tip: Do attend Karon Night Market (Tue, Fri) .. it's one of the best after Naka Night Market in...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Glenn Ferrer, General Manager at Pamookkoo Resort
Responded 18 Jan 2023
Hi Khun Rohit C, Love your comments and review!! Thanks for remembering us. Looking forward to welcome you and your family soon. Bring the extended family and let's have a party by the Pool side : ) Take care always and stay happy. Best regards, Glenn
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kelly R wrote a review Jan 2023
Great place to stay with kids. Cindy who runs the kids club is fantastic; our children (6 & 4) adored her. The waterslides keep children entertained all day, the family rooms are well set up (with bunk beds). We will be back next year.
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Date of stay: January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Glenn Ferrer, General Manager at Pamookkoo Resort
Responded 18 Jan 2023
Hi Khun KellyU28AG, Thank you so much for sending in a review and for remembering Khun Cindy!! She is surprised but sends you her thanks and love. Glad to know you will be back next year! Looking forward to receive your email :) Take care and regards to your beautiful family. Best regards, Glenn
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Great place to stay! Everything is within walking distance - eateries, convenience stores, bus stops, night market, beach (technically, it's just across the road!), etc. The hotel's pool itself is quite impressive with 3 very high slides and lots of nooks and corners for kids to play. Food and beverage prices are similar to the ones just outside the hotel. So if you want a break from walking, you can just 'chill and relax' at the hotel. Thanks Pamookkoo for making ours a memorable stay!
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Date of stay: December 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Glenn Ferrer, General Manager at Pamookkoo Resort
Responded 9 Dec 2022
Dear Khun Poean, Thank you so so much for sending in a fabulous review of Pamookkoo. Hope you have had arrived well in Kuala Lumpur with your family. It was a pleasure having you and we hope to welcome you back soon for more treasured family holiday memories. Best regards, Glenn
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Honeymoon package decent I was looking everywhere to find reviews for the honeymoon package, but didn't find any. We took the chance anyways. I think the honeymoon package was worth it for the price. We found this on their main website under special offers. The staff had difficulty understanding what we wanted to ask regarding the package as their English is not so good. However, they reply to messages very fast and are eager to help. There is not option to add on the honeymoon package to a reservation from another hotel website like
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Glenn Ferrer, General Manager at Pamookkoo Resort
Responded 25 Nov 2022
Dear Khun Hélèna S, Thank you so much for sending in your comments and review. Sorry for the difficulty in getting the message across. Most of our Packages and offers involve Families or Conference Groups. But thank you so much that you have mentioned your experiences, by this, we can add more details for other websites as well and improve on sending the information. I highly appreciate your comments and suggestion. I hope you have had a wonderful Honeymoon with us, and I would like to send our 'Congratulations' to the both of you. Please contact me directly if you have plans to stay with us again and my team and I will create an even wonderful time at Pamookkoo and Phuket. Best regards, Glenn
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Fantastic hotel. Great location friendly and helpful staff. I would like to say a special thanks to Golf, kitchen steward.👍 Kayla & Ariana, reception. 😍😍 Case & Ali concierge/bell baggage. Ae.Sarawak & Anchalee, domestics Also a big thanks to Glenn the GM for his very attentive service and help. Hotels around the world would be great if they followed your business format. Richard and Chay from UK
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Glenn Ferrer, General Manager at Pamookkoo Resort
Responded 9 Nov 2022
Hi Khun Richardand Khun Chay, Glad to read your wonderful comments here about the hotel and the team!!! Hope you arrived home well and starting to miss us like we do over here. It was a pleasure serving both of you and can't wait to welcome you back. The team esp all those you have mentioned sends their 'Kob Khun Maak Khrap/Kha' to you, and happy you remembered their names. Until next time, take care and hope to see you again soon at Pamookkoo. Best regards, Glenn
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lots to love about this hotel. Family rooms are spacious and well-equipped, with bunk beds, a big balcony, and lots of thoughtful extras, like flip-flops and umbrellas. The location is good, about a five minute walk to Kata Beach, although lots of restaurants in the surrounding areas are still closed, and the area outside the hotel seems run-down. This didn't put us off our stay though, as the hotel itself was so great it didn't really matter. The main strength of the hotel is its pool area, which is huge, with a mini-waterpark and slides, plus a nice pool bar. The only reason I'm not giving 5 stars is the breakfast, which was good but not excellent. I would have liked more of a continental style on offer - nuts, seeds, granolas, cold meats and cheeses etc. However, what was on offer was fine. We will definitely be back!…
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Date of stay: October 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Glenn Ferrer, General Manager at Pamookkoo Resort
Responded 13 Oct 2022
Dear Khun Bitiao2016, Thank you very much for staying with us and for your review and recommendations. Glad to know overall, that the holidays with us was well worth it and that we have a chance to welcome you and your family again soon. I have noted the areas that can be improved to get that extra star : ) The menus for breakfast differ from the peak season and off season due to the big difference in Room Rates. But we will do our best to add more in the buffet line for our valued guests. Take care and look forward to personaly welcome you back on your next trip to Phuket. Best regards, Glenn
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Amazing 3 weeks stay @Pamookkoo Hotel. The staff was great !!! Jeab, Mild, Ploy & Ae always smiling and helpful in any way!! Thanks for everything!! 🙏🙏🙏 The family room was amazing with a wonderful view of the hotel pool and sliders, comfortable beds and great room service! The guys working and taking care of our safety whilst sliding were always kind and smiling and had great Thai music on! My little son Marley enjoyed the pool side every single day!!! Thanks for all your services and kindness🙏🙏🙏 Great breakfast great lunch and Mojitos!! We will be back @Pamookkoo soon! Regards from Germany Monika, Kho Bunchuai and Marley
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Date of stay: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Glenn Ferrer, General Manager at Pamookkoo Resort
Responded 13 Oct 2022
Dear Khun Monica, Khun Kho Bunchuai, and Marley, Always is heart-warming to see families having a great time together at Pamookkoo. Thank you very much for sending your kind remarks and appreciation to the hotel and most importantly, the staffs. Khun Jeab, Khun Mild, Khun Ploy, and Khun Ae send their sincere thanks to you and your family. Looking forward to welcome you back for more unforgettable family holidays. Best regards, Glenn
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$65 - US$121 (Based on Average Rates for a Standard Room)
LOCATION
ThailandPhuketKaronKata Beach
NUMBER OF ROOMS
512
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Frequently Asked Questions about Pamookkoo Resort
Which popular attractions are close to Pamookkoo Resort?
Nearby attractions include Art Space Gallery and Music Bar (0.5 km), Brother's Collection Kata (0.3 km), and Simon's Boutique Custom Tailor (0.4 km).
What are some of the property amenities at Pamookkoo Resort?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Pamookkoo Resort?
Top room amenities include air conditioning, a bidet, and blackout curtains.
What food & drink options are available at Pamookkoo Resort?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Pamookkoo Resort?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Pamookkoo Resort?
Conveniently located restaurants include Kata On Fire Bar and Grill, Highway Curry - Indian & Thai Cuisine ( Kata ), and Curry Delight Indian Restaurant.
Are there opportunities to exercise at Pamookkoo Resort?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Pamookkoo Resort have airport transportation?
Yes, Pamookkoo Resort offers airport transportation for guests. We recommend calling ahead to confirm details.
Does Pamookkoo Resort offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Which languages are spoken by the staff at Pamookkoo Resort?
The staff speaks multiple languages, including English, Russian, Thai, and Filipino.