We had a very unpleasant and disturbing experience with the event management team (Erlinda Christiany, Melisa Purnomo) at the Renaissance Bali Uluwatu Resort & Spa. Due to the travel restriction posted by the Indonesian government for international travelers, we had to cancel our wedding in Bali planned in April 2020. With all the disappointment, we communicated to the hotel for cancellation of the group accomodation bookings immediately and requested for a full refund due to this extreme circumstance. At first, the hotel event management team was pushing us to accept the option of vouchers. As we insisted for a full refund, the team finally agreed for a refund to be issued sometime in Q1 2021 with no certain timeline confirmed. We have been very understanding and patient during the process, as we are aware that the entire industry is experiencing difficulties during this pandemic. However, with multiple follow-ups during 2020 - 2021, we never got a confirmed response or update on when the refund process can be started or why there is a significant delay. In Q1 2021, we reached out again to the team to follow up on this. But this time, we have been completely ignored for multiple follow-ups. We have also tried to call the office to speak with the team, but the key personnel tried to avoid speaking to us or give us an answer. Within this process, there was no professionalism that meets a standard of 5 start hotel service, a siginificant lack of clear communication and zero transparency!! Ignoring your customer is never a valid and wise resolution to an issue.…
Once again everything was remarkable! Wiwin reached out in advance of our stay and helped sort all the details of our visit. Check in was quick and efficient, and we loved our "family loft suite" for the next 3 days! CNY dinner at Clay Craft was delicious and our server Agung made it all the more special. Everyone was friendly and helped to make our stay all the more amazing. This was our 5th stay and trust me, we will return again soon!
Check in/out very fast, love the welcome drink, staffs are nice. Got the room next to swimming pool ,thanks. Room is awesome, nice bathtub, balcony with a view. Love the breakfast, awesome swimming pool with the breathtaking view. My Son loves the kids club and the fish ponds, the staffs there very nice, love them. They have shuttle to Pandawa Beach and the Roosterfish Beachclub which we have awesome memory there. Best 2 days in Bali. Only small note : Please erase the white priviledge there. I got back to hotel on the last night in a car, the security gave us the routine check : what is your purpose? What is your name? What number is your room? They check the car, they check our body temperature. Which is fine until after me 2 expat (of course white) came, they only smile and say good evening without checking anything even the temperature (covid procedure) . Well I dissapointed a bit with this kind white priviledge, hail Trump ha? But as I said it's only a small note, that 2 jackass attitude doesn't change my mind this is a very great place, we have best 2 days there, other staffs been excellent. Promised I will come back later this year.…
Thankyou for your hospitality Renaissance Team. FO Team and Ms. Laura was upgraded our room to Deluxe Ocean View this is amazing we can get view to Ocean. Very tasty breakfast and we enjoy our breakfast. And thanks for gave my wife birthday surprise. We hopefully come back to stay in Renaissance Bali Uluwatu Resort & Spa for next trip to Bali.
Five star !!! No words can describe...i have perfect staycation here , perfect view up here , nice and spacious room , i have balcony with nature view , so comfy and i have a private jacuzzi in my room. I also have pottery experience here , the foods was so good and delicious , no doubt !!! All staff was really friendly , nice and very good services . You can enjoy infinity pool with amazing view here.. i highly recommended this resort , you should try experiences staying here too. Thank you so much Renaissance for all the services and perfect experiences staying here , will be back soon 💕. Perfect Choose here for you honeymoon staycation
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing