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Hotel Chichen Itza

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Hotel Chichen Itza
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431 Reviews from our TripAdvisor Community

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Showing 233: English reviews
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Schnecksville, Pennsylvania
Reviewed 1 week ago

Very nice facilities, restaurant served delicious meals. Room was neat and clean. But the staff is what really impressed us. Very helpful, polite and friendly. Would have given it a 5 star rating if not for the town which is a little shabby. If you are coming in for Chichen, take the staff's advice and arrive in the afternoon, relax...

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Helpful?
Thank Marylou P
chichenuxmal, Owner at Hotel Chichen Itza, responded to this review

Thanks for praising our wonderful staff ! Come back soon.

Lewes, United Kingdom
Reviewed 1 week ago via mobile

Situated on a fairly busy road, we had a garden room and were unable to hear any noise. The pool was fresh - not cold, but not warm either! The hotel was not busy, so the staff were highly attentive, especially at breakfast. The rooms were adequate and the air conditioning was super efficient - we woke up in the...

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Helpful?
Thank SusanRead
chichenuxmal, Owner at Hotel Chichen Itza, responded to this review

Thanks for your visit. Sad your grade does not reflect your nice review.

Belvedere, Kent
Reviewed 2 weeks ago via mobile

A basic establishment in a scruffy one horse town. Fair size room with comfortable beds. Bathroom does what it should but could do with a makeover. Aircon very noisy and either on or off. No louvres to spread the direction. Also noise from generator(?) somewhere in or adjacent to hotel. Breakfast, served by helpful hombres, includes eggs and pancakes cooked...

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Helpful?
Thank Joebelvedere
chichenuxmal, Owner at Hotel Chichen Itza, responded to this review

Sad...

Salt Laake City, Utah
Reviewed 2 weeks ago

After staying at a wonderful out of the way small hotel about 60 miles south of Cancun we ventured to Chichen Itza for sight-seeing and exploration. We did our homework and thought we found a good spot for the night at Hotel Chichen Itza, what a disappointment, cold showers, no hot water, the bed was probably harder than the floor....

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Helpful?
Thank westrimbob
chichenuxmal, Owner at Hotel Chichen Itza, responded to this review

What a sad review... are you sure you are reviewing the correct property ?

Perth, Australia
Reviewed 3 weeks ago

What a delight, a bit old fashioned, with a bit of Mexican charm and style. Nice spacious rooms with a veranda out to the pool and gardens. Good air-conditioning and old fashioned bathroom with a big bath tub and lots of hot water... There was a nice restaurant with friendly staff, and out the front an open air bistro/BBQ where...

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Helpful?
Thank Steve9119
chichenuxmal, Owner at Hotel Chichen Itza, responded to this review

Thanks for your visit !

pordenone
Reviewed 12 January 2017

We stayed here just one night as it was quite handy for being early in Chichen Itzà. The hotel is very cozy and well kept. The room was big and beds confortable. The swimming pool was enjoyable altough water was a bit cold. Breakfast was not included in our rate but we had it anyway in the hotel restaurant and...

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Helpful?
Thank babx
chichenuxmal, Owner at Hotel Chichen Itza, responded to this review

Come back to enjoy the many wonders that surround us! Hasta la vista.

Portland, Oregon
Reviewed 11 January 2017 via mobile

Found this gem on Booking. Com. Great hotel withers clean, nicely appointed rooms. well maintained grounds and attentive staff. Nice clean pool, lovely tropical grounds. And a wood fired pizza oven on site. 2 big thumbs up!

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Helpful?
Thank Jeannine Jolico... D
chichenuxmal, Owner at Hotel Chichen Itza, responded to this review

Thanks for your visit and your 2 big thumps up ! Hasta la vista.

Sheffield, United Kingdom
Reviewed 9 January 2017 via mobile

Please note this review is only for the restaurant as we did not stay in the hotel. We ate dinner and breakfast at Restaurante Chichen Itza. We enjoyed the food and the service was excellent. We had a vegetarian burrito and poc chuc for dinner, both were tasty and served with black bean dip and guacamole. The portions were generous...

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Helpful?
Thank jen_kruger
chichenuxmal, Owner at Hotel Chichen Itza, responded to this review

Thanks for your patronage. Come back to enjoy our hospitality and the wonderful places of interest that surround us. Hasta la vista !

London, United Kingdom
Reviewed 16 November 2016 via mobile

The hotel is a little jaded and is of a fairly basic standard. The pool however is nice, our room had big beds and decent shower but TVs reception was poor and the noise from the road was quite loud ( masked by our rattling air conditioning). Breakfast was excellent served by the very friendly proprietor.

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Helpful?
Thank Alan H
chichenuxmal, Owner at Hotel Chichen Itza, responded to this review

Kindly judge our hotel by what it is, a nice and friendly, ample and clean 3 star property. Very well located, being exactly 1 mile from the Temple of Kukulkan. For what we are and what we charge, we feel, as do the great majority of our patrons (and the results of hundreds of reviews on Tripadvisor and thousands more...

Reviewed 14 November 2016

The Best hotel udring Our trip to Yucatan and we truede a lot of Hotels. Very very hind af nice personal and nice food. Clean and super rooms. Fore your one best. You have to take some days at this place. Whit the best recommendations Annette and Peter Denmark

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Helpful?
Thank Peter S
chichenuxmal, Owner at Hotel Chichen Itza, responded to this review

Thanks for your visit and your vey nice comments ! Hasta la vista.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Great local ambiance with the comfort of being in the center of the town of Piste, less than one mile from the archaeological site of Chichen Itza. Recently renovated, the hotel features gracious rooms overlooking a tropical garden with pool, restaurant, bar, parking lot, sat tv, free internet for our guests. ... more   less 

Additional Information about Hotel Chichen Itza

Address: Main Street Piste, Piste 97751, Mexico (Formerly Best Western)
Region: Mexico > Yucatan Peninsula > Yucatan > Piste
Price Range: $55 - $112 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Chichen Itza 3*
Number of rooms: 44
Reservation Options:
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Also Known As:
Chichen Itza Hotel
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Chichen Itza staff and other travellers.
14 questions
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Charlottesville
New York City

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Questions? Get answers from Hotel Chichen Itza staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a garden room for the quiet.”
 of 5 bubbles MarylouP_12, 19 Feb 2017 | Read review
“Away from pool area, as far away as possible.”
 of 5 bubbles westrimbob, 6 Feb 2017 | Read review
“Rooms out the back, by the pool were quiet and spacious”
  • 2 nice beds
  • oh that's nice
 of 5 bubbles Steve9119, 30 Jan 2017 | Read review
“Avoid rooms with even #s between 210 to 236 - facing main road & hence noisy”
 of 5 bubbles Traveleator, 3 Aug 2016 | Read review
“room to the pool recommended”
 of 5 bubbles GertW319, 27 Jun 2016 | Read review
5 of 5