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Grand West Sands Resort & Villas Phuket

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930 Reviews from our TripAdvisor Community

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Showing 651: English reviews
Reviewed yesterday NEWvia mobile

Beautiful resort with amazing staff. Food and drinks were great too. Enjoyed the swimming pools, beach and splash park, great fun. Our room was a one bedroom suite that was stunning and spotlessly clean. Would definitely come back.

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Helpful?
Thank Angela B
california
Reviewed 2 days ago NEW

After reading lots of reviews, very mixed...still I decide to booked this hotel for our family vacations with our teen daughter (17), around Christmas time. The hotel is huge, yes , and is also a bugi service for guests who goes around the hotel, and several times we get the ride, and when we didn't...we walk, no rush, we were...

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Helpful?
2Thank Viviana42California
Baku, Azerbaijan
Reviewed 1 week ago

First of all I would like to inform that, very good place for stay with the family, friends and etc.. There everything is very high level and especially service. Especially thanks to Mr.Emin for the warm hospitality and attention. Mr.Emin very attentive to all questions and very professional Manager. He is a helpful human to all guests,that is why big...

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Helpful?
Thank abbasovshukur
Baku, Azerbaijan
Reviewed 1 week ago

This is a very gorgeous hotel with the best team I've ever met. Also it is a best choose for them who are traveling with kids. Especially i would like to thank Emin for his service. He is very amazing person and i know that my next holidays will be there!!

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Thank ihasanova
Reviewed 1 week ago

While the property enjoys a beautiful location and could be a beach-lover's/plane-spotter's paradise, the owners and the management team need to make a significant effort to improve the service. Shortcomings range from chaotic and inadequate staffing during breakfast to insufficient number of towels, to language issues (most stuff struggle to understand even basic English) that tarnish an otherwise great vacation....

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Thank Emil A
Reviewed 1 week ago via mobile

Grand West Sands Hotels !!! Here is perfect ! Service is very high level. Emin, especially thanks for your hospitality :) Thanks for all. Hope , I will can come to this perfect hotel once again inshaAllah :)

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1Thank Durna H
Reviewed 1 week ago via mobile

Very good hotel for family stay. Waterpark is super for kids, pool also. Room service needs improvement. Breakfast is very good and overall sunset breeze restaurant is amazing: personal always smiling, caring, manager Emin is very attentive to all quests.

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Helpful?
1Thank Vugar M
Bangkok, Thailand
Reviewed 2 weeks ago

I would like all to know that I rarely met in a Hotel someone as nice, helpful,customer service oriented as "ALIF". He was working in the breakfast area near the beach. Absolutely a wonderful to reach out....

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Thank Joradano
Reviewed 2 weeks ago

The facilities are good and the service is good at some areas and bad at areas. Basically I think this resort with its large area including it's water park is a little too big to be under one banner. The left arm does not seem to know what the right is up to. One part of the hotel seems completely...

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Helpful?
Thank sahsasia
Denis T, General Manager at Grand West Sands Resort & Villas Phuket, responded to this review

Dear Sahsasia, Thank you for your comment in TripAdvisor. We always take feedback seriously and address any guest concerns internally. Our goal is to ensure our guests have a comfortable stay. We really appreciate your time and consideration and thank you for the opportunity. Should we have any opportunity to welcome you back, I will personally ensure a better experience....

dunbartonshire scotland
Reviewed 2 weeks ago

Just returned from 9 night holiday in 2 bed villa. Villa not up to great standard, in need of attention as a little run down. 2nd bedroom not actually within villa therefore we never used as my kids too young to sleep alone in a room not secure. We had housekeeping remove a bed from there to allow kids to...

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Helpful?
4Thank shazza741038

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
West Sands Resort & Villas Phuket is located on the west coast of Phuket and set in 47 acres of land with 500 metres of pristine beach frontage on Mai Khao Beach, the longest and quietest stretch of beach on this side of the island. The resort has been designed to blend in with its ecologically sensitive environment, and has its own green systems that ensure the natural resources of the area are conserved.The design focus of the resort is an extensive water park with swimming pools, a lazy river and waterslides, including a huge Super Bowl slide. All rooms, suites and villas are of modern design and are carefully sited to take advantage of the stunning views of the Andaman Sea and Phuket's dramatic hinterland.Although this part of Phuket is renowned for its extensive areas of natural and undisturbed beauty, the resort is only 15 minutes away from Phuket International Airport. ... more   less 

Additional Information about Grand West Sands Resort & Villas Phuket

Address: 65 Moo 4, Mai Khao Soi 4, Mai Khao, Phuket 83110, Thailand (Formerly Centara Grand West Sands Resort & Villas Phuket)
Region: Thailand > Phuket > Thalang District > Mai Khao
Price Range: $137 - $398 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand West Sands Resort & Villas Phuket 5*
Number of rooms: 573
Reservation Options:
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Also Known As:
West Sands Hotel Phuket
Grand West Sands Resort & Villas Phuket Mai Khao
Hotel Style:
#5 Top resorts Hotel in Mai Khao
#7 On the Beach Hotel in Mai Khao
#7 Spa Hotel in Mai Khao
#9 Luxury Hotel in Mai Khao
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Questions & Answers

Here's what travellers have asked, with answers from Grand West Sands Resort & Villas Phuket staff and other travellers.
84 questions
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Questions? Get answers from Grand West Sands Resort & Villas Phuket staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Deluxe Room”
 of 5 bubbles abbasovshukur, 16 Jan 2017 | Read review
“Ocean 6 seems to have the best rooms.”
 of 5 bubbles 476emila, 15 Jan 2017 | Read review
“Stay in a villa. Probably the best bet and guessing you get more for your money”
 of 5 bubbles , 3 Jan 2017 | Read review
“For Deluxe Family Residences, ask for building number 7 or 8, it is closest to the Waterpark and one of the restaurants”
 of 5 bubbles AbhijitD_13, 30 Dec 2016 | Read review
“Blocks 6 and 7 are closest to Splash Jungle Water Park. Villas are closest to the main restaurant.”
 of 5 bubbles , 18 Dec 2016 | Read review
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