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Novotel Phuket Surin Beach Resort.

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Novotel Phuket Surin Beach Resort.
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1,144 Reviews from our TripAdvisor Community

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Showing 854: English reviews
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Kuala Lumpur, Malaysia
Reviewed 2 days ago NEW

We were at the Novotel a week ago.We has 12 nights there. In our experience we had a great time.The staff were great.Except one that was addressed when we were there. Its great for kids as, there are plenty of activities and great pools. The kids tend to run a little wild though, in our experience the parents let them...

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Helpful?
Thank travellingmax86
Brisbane, Australia
Reviewed 4 days ago NEW

Hotel very old, needs to be updated, extremely hot resturant areas and very very average food. Staff have limited language understanding, whilst very polite, the service is really slow. A very hot and uncomfortable hotel, only staying for two nights, whilst traveling from Patong to Krabi, thank goodness. First and last visit to Surin Beach and to this hotel, plenty...

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Thank Brilyn2132
Singapore, Singapore
Reviewed 6 days ago NEW

The hotel is beautiful and comfy, good location, 7-11 and family mart are all nearby, the only downside is all restaurants around Surin beach are costly and tastes just ok. Good to rent a scooter go further,there are many more local food out there.

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Thank ppchung
Reviewed 6 days ago NEWvia mobile

If you have children, you must stay in this hotel once. They have activities for kids everyday. Different activities every hour. They also have activities for adults. Pools are enormous and have 2 sliders for kids to play. They also have bar and televisions for live sports at night. You can stay in the hotel all day or you can...

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Thank Pawit R
Melbourne, Australia
Reviewed 1 week ago via mobile

worst hotel ever!!! was heaps better when it was the hilton! was also better when it was the double tree. check in was an absolute nightmare! the staff were very unhelpful. would rather stay in a hostel then joke.

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Thank Green_gold_roo
Hong Kong, China
Reviewed 1 week ago

We stayed in this property for 4 nights. The whole trip was booked thru American Express (flights from BKK and Phuket stay). Too bad for us they didn't arrange the airport transfer, so we checked with the hotel and they offered their limousine service at 3 times the price of the taxi (including the 100 Bahts airport charge). So we...

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Thank gamera06400
Singapore, Singapore
Reviewed 2 weeks ago

We decided to stay here on the advice of friends, and the decision was good for the amount you pay. There are pros and cons to this hotel. Pros - hotel is well suited to family travel with a large number of family rooms. These are like a Suite, with a separate king bed room in one room and then...

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2Thank CraigandSculli
Reviewed 2 weeks ago via mobile

We have spent just under three weeks here. What an amazing time. Kids club is good. Different activities every day. They have a movie room for them. Good selection on the kids menu as well. A big shout out to Jason the head chief. One of, if not, the best hands in head chief we have ever seen. He gets...

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Helpful?
Thank Amy F
Fraser R, General Manager at Novotel Phuket Surin Beach Resort., responded to this review

Dear Amy, Many thanks for your impressive feedback. I am pleased to know that you had an amazing time during your stay. We do our best to reach guests’ satisfaction, and this is paid off. I will share your nice words to our team especially chef Jason. We would love to see you back again. If you have plans, please...

Singapore, Singapore
Reviewed 5 weeks ago via mobile

Had one of the best stay here last week. We checked in on the day of the partial blackout (11 March) and checked out on 16 march. When we arrived that day, we were informed by the front-desk staff that their generator was down and they have been on top of the problem since morning. All rooms had no electricity....

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2Thank ilyanaidan
Worawit N, General Manager at Novotel Phuket Surin Beach Resort., responded to this review

Dear ilyanaidan, Many thanks for your wonderful feedback. I really appreciate your nice words. We do everything to meet guests’ satisfaction, and this is paid off. I will share your praise to our team – this will encourage us to remain highest standard of service. However, I apologize for the generator but I am delighted that we could manage to...

Melbourne, Australia
Reviewed 20 March 2017 via mobile

Stayed 3 nights here and although we were disappointed with the beach which has changed considerably we used it as a base for visiting Bang Tao and Kampala beaches. Lovely resort, great staff and an up grade to a pool side suite were appreciated. Plenty of car parking spaces onsite and a great little coffee bar in the lobby. Great...

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Helpful?
Thank Vicky T
Worawit N, General Manager at Novotel Phuket Surin Beach Resort., responded to this review

Dear Vicky, Thanks for sharing your great experience in our hotel. It is great to know that our staff, room, pool and parking area could make you impressed. We would love to welcome you back again. Feel free to contact me for your next trip on fraser.ross@accor.com Tropical regards, Fraser Fraser Ross General Manager

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Beachfront
  • Free Internet
  • Spa
About the property
  • Wheelchair Access
  • Beachfront
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Just steps from the crystal waters and white sands of Surin Beach, the Novotel Phuket Surin Beach Resort offers the perfect retreat. Contemporary comfort, a warm welcome and a cool welcome drink on arrival helps make your stay stress-free. Located just 30 minutes drive from Phuket International Airport and 25 minutes from the nightlife and shopping of Patong, you can really make the most of your time in one of Thailand's premier beach resorts. Stay connected from your deluxe room or suite at this resort-style hotel in Phuket thanks to high-speed internet access. Relax in front of the flat-screen TV as you watch a movie, or unwind on your private balcony or terrace. The white sands of Surin Beach are just a short stroll away as is the popular Catch Beach Club. ... more   less 

Additional Information about Novotel Phuket Surin Beach Resort.

Address: 106/27 Moo 3 | Surin Beach, Choeng Thale, Phuket 83110, Thailand (Formerly DoubleTree Resort by Hilton, Phuket-Surin Beach)
Region: Thailand > Phuket > Thalang District > Choeng Thale
Price Range: $70 - $268 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Phuket Surin Beach Resort. 4*
Number of rooms: 254
Reservation Options:
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Also Known As:
Courtyard Phuket At Surin Beach Hotel 1234587
Courtyard Hotel Cherngtalay
Phuket Courtyard
Courtyard Surin Beach
Novotel Phuket Surin Beach Resort.
Hotel Style:
#11 Spa Hotel in Choeng Thale
#13 On the Beach Hotel in Choeng Thale
#14 Romantic Hotel in Choeng Thale
#15 Family Hotel in Choeng Thale
#16 Luxury Hotel in Choeng Thale
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Phuket Surin Beach Resort. staff and other travellers.
54 questions
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Questions? Get answers from Novotel Phuket Surin Beach Resort. staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are good and the pool may be a little noisy but, not too bad for rooms close to the pool”
travellingmax86, 23 Apr 2017 | Read review
“Stay somewhere else”
Brilyn2132, 21 Apr 2017 | Read review
“Big room comfortable and very clean”
ppchung, 19 Apr 2017 | Read review
“Avoid building 1, garden level because of the foul smell”
  • King + roller bed
  • Hot water pressure (or absence of pressure)
  • Big fridge !
gamera06400, 16 Apr 2017 | Read review
“Family Rooms are excellent”
CraigandSculli, 11 Apr 2017 | Read review
5 of 5