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Novotel Phuket Surin Beach Resort.

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1,038 Reviews from our TripAdvisor Community

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There are newer reviews for Novotel Phuket Surin Beach Resort.
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Showing 791: English reviews
Melbourne
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 28 June 2015 via mobile

Good 4 star hotel. Ok so it's not upto what you expect for a 'Hilton' hotel but really there isn't much to complain about unless you are a picky guest. The welcome was lovely with a chocolate nut biscuit, drink and cool towel. Our room was on the 5th floor ( elevator or stairs) and was the perfect setup for... More 

Helpful?
Thank TravelMum38
Stefano C, Public Relations Manager at Novotel Phuket Surin Beach Resort., responded to this review

Dear TravelMum38, Hope you're doing fine... Thank you for your time recently reviewing our property on TripAdvisor. We are glad to hear that you and your family enjoyed your time at DoubleTree. Indeed, Happy Hours at Boardwalk are always a hit! For the food, feel free to try Champions Bar & Grill on your next stay as we offer daily... More 

1 review
Reviewed 28 June 2015 via mobile

We have stayed 5 days in the Double Tree Phuket and really enjoyed it. Everything was there: the quality of the services, the food, a lovely room but especially a excellent welcoming and friendly staff that helped us to organize a perfect stay. Thanks to all of you, M and Chul above all and all the others as well !!... More 

Helpful?
Thank Fabien G
Stefano C, Public Relations Manager at Novotel Phuket Surin Beach Resort., responded to this review

Dear Fabien G, Hope you're doing fine... Thank you for your time posting a review of our property on TripAdvisor. We are delighted to hear that your stay with us was perfect, from the moment you checked-in to the last farewell! We hope to see you soon in a near future and wish you, in the meanwhile, a very nice... More 

Sydney, Australia
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 28 June 2015 via mobile

Booked 2 rooms for a week and both rooms upgraded to suite rooms. Dated decor and condition, nonetheless superb staff and courtesy unlike rude 'know it all' attitude at W Hotel SPG (per my US review) Nice resort for a relaxing week with the family. Pools are great. Just remember mozzy repellent.

Helpful?
1 Thank Geeeeky
Stefano C, Public Relations Manager at Novotel Phuket Surin Beach Resort., responded to this review

Dear Geeeeky, Hope you're doing fine... Thank you for your time reviewing our property on TripAdvisor. We are glad to hear that you enjoyed your stay with us. Rest assured that I have spread your words of encouragement to all our Team Members. We hope to see you soon in a near future and wish you, in the meanwhile, a... More 

Phuket, Thailand
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 June 2015

I had a wonderful stay here on my vacation. Staff very friendly, kind and service mind. Upon arrival they will serve you cool towel, welcome drink with some cookies. There are a double bed and Twin bed in this hotel (Some hotel twin bed is not available). No WIFI available in the room. If you need to use WIFI you... More 

Helpful?
Thank Somruedee C
Stefano C, Public Relations Manager at Novotel Phuket Surin Beach Resort., responded to this review

Dear Somreudee C, Hope you're doing fine... Thank you for your time recently posting a comment on our property on TripAdvisor. We are glad to hear that you enjoyed your stay with us. Indeed, WiFi is currently not available from the room, though we are working on upgrading our current systems to offer WiFi availability throughout the resort. We are... More 

Tokyo, Japan
Level Contributor
31 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 23 June 2015

I just had the pleasure of staying here for one night before I headed back to the airport ( about a 25 minute trip). The staff were very welcoming. The room was fine. I was upgraded to a suite. The bed was comfortable, there was a separate lounge which was perfectly adequate. The shower did have a tendency to clog... More 

Helpful?
1 Thank Claire298184
Stefano C, Public Relations Manager at Novotel Phuket Surin Beach Resort., responded to this review

Dear Claire298184, Hope you're doing fine... Thank you for posting a comment for our property on TripAdvisor. We are delighted to hear that you enjoyed your stay with us. Indeed the resort and the area has plenty to offer, while being in a quiet area of Phuket. A taxi to Patong would cost approx. THB 400, depending on the time.... More 

Niseko-cho, Japan
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 23 June 2015

Firstly, the staff at the DoubleTree were without exception absolutely fantastic. From the front desk and concierge team ordering taxis and recommending restaurants, the cleaners smiling and checking in on us every day, the brilliant pool and kids' room staff keeping everyone entertained and the amazing restaurant staff always smiling and friendly...there was not one person who did not go... More 

Helpful?
1 Thank Chris P
Stefano C, Public Relations Manager at Novotel Phuket Surin Beach Resort., responded to this review

Dear Chris P, Hope you're doing fine... Thank you for your time recently reviewing our property on TripAdvisor. We are glad to hear that you and your family enjoyed your stay with us. The Two-bedroom Suite Pool terrace is definitely a great choice for families who wish to enjoy a quick access to the resort facility. We hope to see... More 

1 review
Reviewed 22 June 2015

What a great place to stay. People were so friendly, the poolside room, with access directly to the pool and surrounded by well manicured gardens, had everything we wanted. The close proximity to the beach (5 mins walk) and night clubs and restaurants on the beach with fabulous sea views meant that we would certainly come back. Congratulations to all... More 

Helpful?
Thank Ross w
Stefano C, Public Relations Manager at Novotel Phuket Surin Beach Resort., responded to this review

Dear Ross w, Hope you're doing fine... Thank you for your time recently reviewing our property on TripAdvisor. We are delighted to hear that you enjoyed your stay with us! I have passed your kind words of appreciation to our Team Members who are looking forward to seeing you in a near future. Wishing you a very nice day, Best... More 

phuket
Level Contributor
121 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 21 June 2015

This is a review only of the recently introduced Sunday buffet at the hotel's Asia Alive all-day dining restaurant. It offers an honest competition to the well established buffet next door at the Twin Palms at a fraction of the price. Though it does not have any of the expensive items such as lobsters, oysters and a wide range of... More 

Helpful?
1 Thank hari b
Stefano C, Public Relations Manager at Novotel Phuket Surin Beach Resort., responded to this review

Dear hari b, Hope you're doing fine... Thank you for your time reviewing our Thai Sunday Brunch; I believe you are the first one! We are glad you enjoyed our selection of Thai delicacies. Indeed, our intent was to create an affordable Sunday Brunch that anyone on the island could enjoy on a Sunday afternoon. The selection of food is... More 

Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 18 June 2015 via mobile

We been places in asia but this one is one of the best among the rest..our room just next to the pool few meters away.fantastic food,excellent service from friendly and courteous staff.when ever they see you they will stop and greet you in their local greetings which you will not see in other hotel.definitely will come back and will bring... More 

Helpful?
1 Thank bullet r
Stefano C, Public Relations Manager at Novotel Phuket Surin Beach Resort., responded to this review

Dear bullet r, Hope you're doing fine... Thank you for your time recently reviewing our property on TripAdvisor. We are glad to hear that you enjoyed your stay with us, from the rooms to the delicious food served at Asia Alive and Champions Bar & Grill. The team is ready to greet you again in similar fashion and is looking... More 

Vancouver, Canada
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 18 June 2015

We booked the Doubletree for a short stay because it was closer to the airport than the Hilton Arcadia, however the published 25 minutes transfer time is inaccurate. Even without traffic it took roughly 40 minutes. Unfortunately the hotel itself rarely met any standards I'm used to from the Hilton Group, not even wifi was available in the room. I... More 

Helpful?
Thank aeroAdvocate
Stefano C, Public Relations Manager at Novotel Phuket Surin Beach Resort., responded to this review

Dear aeroAdvocate, Hope you're doing fine... Thank you for your time posting a review of our property on TripAdvisor. We are really sorry that your expectations weren't met; indeed, due to an internal miscommunication, the WiFi was not set up in your room upon your check-in. We are deeply sorry for this. We are currently in process of renovating the... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Beachfront
  • Spa
About the property
  • Wheelchair Access
  • Beachfront
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Shuttle Bus Service
  • Business Centre with Internet Access
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Just steps from the crystal waters and white sands of Surin Beach, the Novotel Phuket Surin Beach Resort offers the perfect retreat. Contemporary comfort, a warm welcome and a cool welcome drink on arrival helps make your stay stress-free. Located just 30 minutes drive from Phuket International Airport and 25 minutes from the nightlife and shopping of Patong, you can really make the most of your time in one of Thailand's premier beach resorts. Stay connected from your deluxe room or suite at this resort-style hotel in Phuket thanks to high-speed internet access. Relax in front of the flat-screen TV as you watch a movie, or unwind on your private balcony or terrace. The white sands of Surin Beach are just a short stroll away as is the popular Catch Beach Club. ... more   less 

Additional Information about Novotel Phuket Surin Beach Resort.

Address: 106/27 Moo 3 | Surin Beach, Choeng Thale, Phuket 83110, Thailand (Formerly DoubleTree Resort by Hilton, Phuket-Surin Beach)
Region: Thailand > Phuket > Thalang District > Choeng Thale
Price Range: $85 - $382 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Phuket Surin Beach Resort. 4*
Number of rooms: 254
Reservation Options:
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Also Known As:
Courtyard Phuket At Surin Beach Hotel 1234587
Courtyard Hotel Cherngtalay
Phuket Courtyard
Courtyard Surin Beach
Novotel Phuket Surin Beach Resort.
Hotel Style:
#12 Spa Hotel in Choeng Thale
#13 On the Beach Hotel in Choeng Thale
#14 Romantic Hotel in Choeng Thale
#15 Luxury Hotel in Choeng Thale
#15 Family Hotel in Choeng Thale
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Phuket Surin Beach Resort. staff and other travellers.
39 questions
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Questions? Get answers from Novotel Phuket Surin Beach Resort. staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ground floor rooms have much better balconies and you can walk into the pool.”
 of 5 bubbles michielb760, 6 Sep 2016 | Read review
“If you want to be right at the swimming pool without any steps, ask for a ground floor unit.”
 of 5 bubbles ashleymG9693GJ, 13 Aug 2016 | Read review
“ground suites are large and sunny”
 of 5 bubbles 810saleha, 10 Jul 2016 | Read review
“We chose a pool suit which gave easy access to the pool, bars, and offered a nice view”
 of 5 bubbles 297maryannp, 22 Jun 2016 | Read review
“Pool suit are very nice”
 of 5 bubbles fpattinson55, 22 Jun 2016 | Read review
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