I first gave the resort a 5 but now a 1. We stayed from Sept 12, 2021 to Sept 19, 2021. On Sept 18 around 6:30 p.m. we visited the gift shop they had clay decanters and 6 shot glasses for $45 I was in the process of purchasing 2 sets when the little man told me that he doesn't have a bag to give to me and that if I wanted a bag to put my $72 (there was a 20% sale) worth of items in I needed to purchase a bag or walk out the store with the items in my hands. He stated that there are no bags in all of Mexico. But then he told me if I bought a hat he would put the hat in a bag. I said so why can't you put the items I am buying in that hat bag, he said no. I said so if there are no bags in Mexico why did you tell me if I bought the hat you would give me a bag. I didn't purchase the items I left them there. My sister purchased 3 shirts and he didn't give her a bag she left out of the store with the shirts in her hands. The next day I wanted to speak to a manager but Eduardo at the front desk stated he was at lunch. I told him what happened he stated that the guy had to be joking and that I am going to regret not purchasing the items. I told him I will never regret keeping my money. I never got to speak to a manager before I left but I will be calling the corporate office.…
I had the most amazing time! Everything was great but I think my favorite thing were the entertainment people. The activities were fun. Thank you to Manuel for making my week memorable and making me laugh the whole time. He has such a good personality. The whole staff was funny and truly know how to keep people happy and have a good time! Plus, their shows were all so good and there’s so many talented people working there. I gotta go back so Manuel can teach me how to dance lol also, Michelle, angel, tommy and the blonde girl.. honestly everyone was great. The bartenders and servers like Brenda work hard and still make the time there fun.. truly amazing people, amazing atmosphere, and I truly had the best, fun, relaxing vacation and I can’t wait to go back!
Our week long stay here was AMAZING! This resort is definitely a go to! To the amazing views inside and out to the wonderful workers! My favorite person was Manuel the lead entertainer! He was always full of energy and made sure everyone had fun! Thank you Manuel! I can’t wait to come back and visit! I also want to give a shout-out to other members of the Sports and Entertainment team! Michelle, Angel, and Tommy! Everyday they also made sure to interact with the people around and did a great job hosting the shows at night! Also the workers in the restaurants and dining areas work so hard as well. If you are by the pool bar PLEASE go to Brenda! SHE WILL TAKE CARE OF YOU! These people made my stay amazing! THANK YOU ALL.
Had a blast at this hotel! My girlfriend and I visited with 2 couples and don’t have any complaints. Amenities were great, but the service was even better. Manuel and his team were incredible - he made the activities fun for kids as well as the older folks. The service around the bars and restaurants was incredible as well. Would 100% recommend to others!!
We had a great time in Costa Mujeres. From a sunset sail to deep sea fishing, there was a lot to entertain us. Manuel (the guy who ran the activities) was always in a good mood and ready to get the fun started. Lots to do on the resort. Played sand volleyball, pool volleyball, massages, yoga, etc. Manuel was always on the microphone getting the people involved. Definitely would go back.