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Villa del Palmar Cancun Beach Resort & Spa

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Villa del Palmar Cancun Beach Resort & Spa
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3,472 Reviews from our TripAdvisor Community

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There are newer reviews for Villa del Palmar Cancun Beach Resort & Spa
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Showing 3,250: English reviews
Wexford, Pennsylvania
Reviewed 1 week ago

We've historically avoided all inclusive resorts, preferring smaller/boutique type hotels for their personal service. Our last trip, to the Caribbean, largely reinforced our concerns about all inclusives, but we decided it was a smart move for our first trip with two young children. But Villas was a pleasant surprise and definitely a place we would consider visiting again. We had...

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Helpful?
Thank NCTraveler9
Hotel_Administration, Public Relations Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this review

Dear NCTraveler9, We are delighted to receive your review and know you enjoyed an excellent vacation with us. Thank you for the extensive detail you offered providing us with the numerous ways we met or exceeded your expectations. We are delighted that you found almost every aspect of your stay and accommodations to be excellent. We are committed to meeting...

Pittsburgh, Pennsylvania
Reviewed 1 week ago

This resort is stunning. The grounds are well maintained and beautiful. The bartenders are all fantastic but definitely favored the guys at the beach bar. Try the Tiki at the beach bar! Best drinks I have ever had at an all inclusive. The food is very good and there are so many options at each restaurant. I loved the fish...

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Helpful?
Thank yelhayh11
Hotel_Administration, Guest Relations Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this review

Dear yelhayh11, We are delighted to receive your review and it will be our pleasure to share your generous praise with all of our teams and colleagues that contributed to the excellence of your vacation. The time you spent acknowledging all of the many ways your trip was outstanding is much appreciated. Our goal is to deliver excellence always and...

Baldwin, New York
Reviewed 1 week ago via mobile

It was my first time in Mexico in general and I've always wanted to experience the great weather and food down there. The service and food was absolutely amazing. The bartenders were very friendly and funny and excellent. I really enjoyed the activities that they provided daily and had a blast with Karla and Wendy as they were there working...

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Helpful?
Thank Rharris29
Hotel_Administration, Guest Relations Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this review

Dear Rharris29, It gives us great pleasure to read your review; and, we are truly honored to have served you so well. Our many talented and devoted colleagues will be pleased with your generous praise of their service, the activities and your dining experiences. Karla and Wendy will be recognized for the exceptional service they provided and how much enjoyment...

Bangor, Maine
Reviewed 1 week ago

This was our first all inclusive and it was the greatest getaway ever. The staff and resort made it the greatest. The location of our room was perfect due to our disabilities they placed us on the first floor near the entrance in front of the adult pool. Our dining and cuisine experience was above our expectations. Our favorite restaurant...

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Helpful?
Thank garnelishartford
Hotel_Administration, Guest Relations Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this review

Dear Garnelishartford, We are appreciative that you chose us for your vacation destination and for your detailed and helpful review. We can not thank you enough for the time you spent and are truly honored to have served you so well. Your review definitely rejuvenates our spirits and confirms our vision that every detail and every effort we make are...

Graham, Texas
Reviewed 1 week ago via mobile

We've stayed at the namesake property in Cabo, as well. The property in Cancun is supposed to be newer and nicer, but it doesn't really show. We reserved a 2-bedroom penthouse that was supposed to have dedicated concierge and Butler service. While not expected to be present continually nor at our beck-and-call, we essentially never saw them again after we...

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Helpful?
2Thank Michael H
Hotel_Administration, Guest Relations Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this review

Dear Mr. Michael H, We deeply regret that the service you experienced did not reflect our mission statement, training, or the normal guest experience at our beautiful resort. Our commitment to excellence was and will remain unwavering. Our goal is for every guest to enjoy a vacation where every expectation they have is met or exceeded. This is paramount to...

Reviewed 1 week ago via mobile

This resort is so lucky to have such great employees as Merly who was so attentive and had so much personality. Another employee I would like to recognize is Faustino who went above and beyond to make sure we were comfortable around the pool area. Faustino is one of the most polite young men i have had the pleasure to...

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Helpful?
Thank Robert C
Hotel_Administration, Guest Relations Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this review

Dear Mr. Robert C, We appreciate your gracious praise and recognition of the excellent service you received from Merly and Faustino. They will most certainly be recognized for delivering the exceptional service we strive for in every guest experience. We are truly delighted and honored to have earned your mark of excellence and your recommendation to other guests. We look...

Philadelphia, Pennsylvania
Reviewed 1 week ago

Our family of 4 traveled TO Villa Del Palmer Cancun in August 2016. We stayed for six nights seven days and we had an amazing time. Our children are 16 and 13 and they both enjoyed themselves. Room - The rooms are extremely comfortable we had a 1 bedroom Ocean View Suit which was comfortable for our family. The patin...

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Helpful?
1Thank mgillis215
Hotel_Administration, Guest Relations Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this review

Dear Mgillis215, It certainly is a delight to read your review and with great pleasure, we will share your kind and generous comments with our many other colleagues who contributed to your excellent vacation. We are thrilled to have met or exceeded all of the expectations for you and your family. While we always welcome training opportunities; we also appreciate...

Reviewed 1 week ago via mobile

I cannot say enough wonderful things about this resort and it's beautiful staff. Everything was easy, from booking the trip, checking in, setting up activities and day trips with the help of the professional and courteous concierge desk. The resort has many wonderful and delectable restaurants to choose from, all with specific cuisines they specialize in (Hiroshis was our favorite)...

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Helpful?
Thank Claudia G
Hotel_Administration, Guest Relations Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this review

Dear Ms. Claudia G, We are honored to have served you so well and thrilled that you enjoyed an amazing experience with us. Your review and generous praise serve to rejuvenate our spirits and strengthen our resolve and commitment to delivering excellence. There is no amount of praise that you may offer that is greater than knowing you were delighted...

Gresham, Oregon
Reviewed 2 weeks ago

We booked an ocean view 1 bedroom and the view was breathtaking! Our refrigerator was re-stocked daily, our linens were changed daily and they even offered turn down service at night. I loved waking up to the sound of the music they play throughout the resort. Very soothing. The pools were top notch and the pool side service was outstanding....

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Helpful?
Thank bethtwardoch
Hotel_Administration, Guest Relations Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this review

Dear Bethtwardoch, Thank you for your review. It is an honor to have delivered your 'best experience ever' and to have earned your trust and recommendation to others. Our many talented and devoted colleagues will be pleased with your recommendation for VDP as the perfect place to play, relax, be pampered, and enjoy the best hospitality, service and dining. We...

SEDONA, ARIZONA, USA
Reviewed 2 weeks ago

Firstly, there are 3 people who need recognition: Hector and Abraham at the restaurant Caprichos; they are the best, and make sure to ask for their area. You won't be disappointed. If you are at the beach and have Merly waiting on you, you'll be treated like a royal. She's a delightful person. They are doing construction on Zuma the...

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Helpful?
3Thank SEDONASUSAN
Hotel_Administration, Guest Relations Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this review

Dear Sedonasusan, Thank you for the time you spent writing a review of your stay with us and for your kind recognition of Hector, Abraham, and Merly. While your review details many things that were excellent; please accept our apology for areas where we missed our mark of excellence. Outstanding customer service and guest relations is our number one priority....

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
This beachfront luxury resort is located in the pristine beaches of Playa Mujeres, about 25 minutes north hotel zone and 35 minutes from Cancun International Airport. The new Villa del Palmar Cancun offers a range of possibilities for fun and relaxation that will make your holiday truly unforgettable. The complex offers amazing 5-star service, extravagant amenities and plenty of activities to keep your adventurous side entertained. ... more   less 

Additional Information about Villa del Palmar Cancun Beach Resort & Spa

Address: Carr Punta Sam Km 5.2, Manzana 9 Lote 3 SM 2 | Zona Continental de Isla Mujeres, Playa Mujeres 77400, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Playa Mujeres
Price Range: $175 - $858 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Villa del Palmar Cancun Beach Resort & Spa 4*
Number of rooms: 415
Reservation Options:
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Also Known As:
Villa Del Palmar Cancun Hotel Playa Mujeres
Hotel Style:
#3 Top resorts Hotel in Playa Mujeres
#4 Spa Hotel in Playa Mujeres
#4 Luxury Hotel in Playa Mujeres
#4 On the Beach Hotel in Playa Mujeres
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Questions & Answers

Here's what travellers have asked, with answers from Villa del Palmar Cancun Beach Resort & Spa staff and other travellers.
337 questions
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Paulina, Louisiana
over a year ago

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Questions? Get answers from Villa del Palmar Cancun Beach Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Lower floors may have an obstructed view of the ocean due to landscape vegetation.”
 of 5 bubbles helmetlock, 4 Dec 2016 | Read review
“high rooms had a great view of ocean!!!”
 of 5 bubbles scott_buchalter, 2 Dec 2016 | Read review
“Isla mujeres is minutes away, you can catch the ferry within walking distance.”
 of 5 bubbles S145YMjorgep, 1 Dec 2016 | Read review
“All rooms have a ocean view!!”
 of 5 bubbles Gstafford61, 1 Dec 2016 | Read review
“ask for a higher location”
  • Villa del Palmar Cancun Beach Resort & Spa
  • Villa del Palmar Cancun Beach Resort & Spa
  • Villa del Palmar Cancun Beach Resort & Spa
  • Villa del Palmar Cancun Beach Resort & Spa
  • Villa del Palmar Cancun Beach Resort & Spa
  • Villa del Palmar Cancun Beach Resort & Spa
 of 5 bubbles yelhayh11, 29 Nov 2016 | Read review
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