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Prolongacion Bonampak, S/N Mz 1 Lt 10, SM 3, Playa Mujeres, Costa Mujeres 77400 Mexico
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Free cancellation until 31/07/22
Excellence Resorts
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Free cancellation until 01/08/22
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Free cancellation until 26/07/22
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Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 04/03/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 04/03/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#5 of 15 in Playa Mujeres
Luxury adults-only resort nestled among seven swimming pools on a powdery white sand beach, in a community that boasts a spectacular Greg Norman signature golf course. This jewel of Cancun sets a new standard of luxury for all-inclusives with finely tuned amenities such as one-of-a-kind accommodations including two-story rooftop terrace suites with a private Plunge pool, meticulous service, gourmet cuisine, an exquisite spa and the signature Excellence Club.
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Property amenities
Free parking
Free internet
Fitness Centre with Gym / Workout Room
Free breakfast
Airport transportation
Valet parking
Hot bath
Lazy river
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa changing rooms
Fitness classes
Bar / lounge
Coffee shop
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Game room
Tennis court
Bicycle tours
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Steam room
Adults only
Rooftop terrace
24-hour security
Baggage storage
Currency exchange
Gift shop
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Private beach
Private balcony
Flatscreen TV
Room service
Seating area
VIP room facilities
Laptop safe
Wake-up service / alarm clock
iPod docking station
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Room types
Ocean view
Non-smoking rooms
Good to know
Languages Spoken
English, Spanish
Hotel links
Special Price:Take this deal for an extra 5% off! Click here to get your promo code!
23515Reviews3880Q+A100Room tips
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Popular mentions
Macy P wrote a review Yesterday
1 contribution
Luis and Anselma from the excellence club beach concierge and beach bar service are top notch! They go above and beyond for everything and have made our honeymoon perfect! They are the best! Thank you!
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Date of stay: May 2022Trip type: Travelled
jasond280 wrote a review Jul 2021
Valparaiso, Indiana169 contributions106 helpful votes
Hotel's Favourite
Just finished a 5 night stay in a rooftop terrace with excellence club, building 8 Room: we loved it. The room was clean in great co condition. We didn’t use the roof top as much as we thought but it was a nice place to relax later in the afternoon. I’m not sure we would pay the extra again for the RTT but it was great to have. The bed was very comfy compared to other Mexican resorts Grounds and pools: absolutely gorgeous, clean and well manicured. Zero complaints. We didn’t spend a ton of time on the beach but there was some seaweed but nothing excessive. Food: I am by no means a foodie and can be picky sometimes but we loved the food. Flavor market was probably our favorite. The meat and cheese board was perfect. We had agave our last full night and it did not disappoint. I had chicken flautas and wife had fajitas. Both had great flavor. Other restaurants we hit up were, spice, magna, lobster house. For lunch we did pizza multiple times by the main pool and it was delicious. Las olas had great food and speedy service for a snack by the pool Drinks: we drank way too many! I drank a lot of mimosas and icebergs that were all tasty. Wife had a lot of mojitos. We had no issue with them not being strong enough. Spa: did the hydro therapy (kinda different but kinda fun) also had a 70 minute couples massage that was perfect. No complaints except maybe the price lol Service: by far the best we have ever had at an all inclusive. Drinks constantly being brought to us, rarely had to actually go to the bar. All very friendly and happy to help. Only real negatives: had to go to second choices for dinner a few times because we didn’t double check what nights they were closed. No biggie. Steaks at all inclusive always disappoint compared to us steak houses. Not a huge deal as I expected that going in. Just don’t get your hopes up. We have done all inclusive 5-6 times previously including sandals. In our opinion it blew sandals out of the water from top to bottom. We would definitely book again
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Date of stay: July 2021Trip type: Travelled
3 Helpful votes
Response from The Excellence Collection, Other at Excellence Playa Mujeres
Responded 30 Jul 2021
Dear guest, First of all, we would like to thank you for your recent stay at Excellence Playa Mujeres and for taking the time to share this review with the TripAdvisor community. We are very pleased to read that we surpassed your expectations successfully since the beginning. As a luxurious all-inclusive resort, we take care of every single detail in order to deliver an unforgettable guest experience, as exceptional and unique as it can be. We pay attention to offer good food quality, keep our grounds and facilities immaculate and well maintained, deliver joy through our shows and entertainment activities, and provide you with excellent service in order to exceed your expectations. We will pass your kind words along to the entire team. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.
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Meg wrote a review Yesterday
Alabama4 contributions
I do not think I have ever been so excited to write a review. Excellence Playa Mujeres (EPM) is truly a magical place. The best way I feel to describe it is a place where you can "choose your own adventure." Your days can be filled with rest and relaxation, trying delicious cuisine at one of their many restaurants, or meeting others at their fun pools and bars. This was our second trip to EPM and our third trip to an Excellence property. The whole experience is all in its name. The room we selected was a "junior suite" but it was far from basic. The room came with a perfectly stocked minibar that was replenished daily, a sparking clean room, and excellent views. Our room was in building seven which has been our favorite given that it is close to activities and overlooks the plaza for entertainment at night (we tend to prefer more lively areas, which I realize may not be for everyone). Our days had a bit of routine which usually included breakfast at Toscana (a buffet) or The Lobster House. We typically got a spot by the pool or beach, snacks in the afternoon at Las Olas (restaurant on the beach), and participated in afternoon activities provided by the entertainment team such as the tequila class, mezcal class, and afternoon country band, saxophonist, and violin player. Your day can be even busier if desired or even more relaxed. Whatever options you choose, you will not be disappointed. Dinner is quite the experience at EPM. There are numerous options, and we have loved all of them. For ocean views, The Grill and Lobster House in the evening are lovely. Chez Isabelle, the French restaurant, is absolutely delicious. We missed out on Basmati this trip, but we have heard great reviews. Spice, Flavor Market, and Agave were also hits for us. I'll echo this again - you will find something you enjoy no matter where you go. While the activities and dining experiences are fantastic, my favorite part of EPM is the people. While on our vacation, we met so many wonderful staff. I wish I had written everyone's name down but to mention a few: Francisco also known as "Frankie" - a wonderful beach server with the most energetic attitude. He is truly a gem. I hope I can mimic his work ethic when I go back to work on Monday! Freddy at Toscana and Las Olas - he always made a point to talk to us, and he has such a fun personality. We were honored to get to know him. Manuel at Prelude - he was always so kind. EPM is a busy place, but he took the time to remember us (and our drink order!) Absolutely amazing! Jonas at The Grill - Jonas made us feel so special. We loved our experience at The Grill because of him. He and the other staff made it one of our favorite restaurants. Caleb at Las Olas - very friendly and attentive! Though he was wearing a mask, we could always tell he had a smile on his face. Sergio and Cesar at the Martini Bar - truly talented drink creators with fun personalities Isabel with the entertainment team - I did not get a chance to meet her, but we enjoyed the Tequila class with her. I admired her funny personality. Roman - server near the pool. He was extremely kind and attentive to everyone. Daniel and David - bartenders with the Mojito tasting class. They were fun and made us very delicious drinks! Again, I wish I had written down more of the names of the wonderful staff. There was not one person who was not happy or friendly. Every member of the staff made our trip so special. I could go on and on, but I will say one last thing: BOOK THE TRIP!
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Date of stay: May 2022
scubaandy wrote a review Yesterday
Crosslee, United Kingdom166 contributions3 helpful votes
Wonderful two week holiday at this resort. Second visit, and tried Club this time, which we just loved. Can totally recommend. Worth the extra £s. Food excellent. Service excellent. Ambience excellent. Especially at Magna restaurant and bar, which were our favourites. Thank you for making it special Soledad, Alan, Adrian and Jorje who gave the best service and were delightful, greeting you with a lovely smile and couldn’t do enough for you. You were the Top Banana Jorje, and made a mean cocktail and coffee. We are returning next year, and look forward to it. Shout out to Nelson Kalixto who went above and beyond to make our stay extra special. Thank you Nelson. You are a star 🌟 and make EPM what it is. Sending hugs. Caroline and Andy From Scotland
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Date of stay: May 2022Trip type: Travelled
Jeff M wrote a review Yesterday
64 contributions55 helpful votes
We love Excellence Resorts. We stayed at Riviera 3 times, Punta Cana once, and this is our first time at Playa Mujeres. We were asked several times which one we liked best. At the end of our trip, we made our decision - Playa Mujeres. Grounds were spectacular, pools pristine, and gorgeous beach. There is not nearly the amount of seaweed here as at the Riviera property. We were also pleasantly surprised at the availability of shaded lounges at almost any time of the day. Maybe the hotel was not at 100% capacity? When I asked, I didn't really get a direct answer. We had the Excellence Club Swim up room. That was a game changer. It was so awesome, I would highly recommend it. We were in room 7019 which is on the quiet side. Actually, there were never more than 3 or 4 couples on any given day. At first I thought we would want to be in building 9 by the main pool. So glad we weren't. It was pretty loud over there. Our friends were in building 8 facing the main pool. More opportunities for people watching. But both rooms were really good. CAUTION/DANGER - One issue that came up. There are yellow "Slippery when wet" signs all over. So much so that you "forget" about them. On the last day, I was walking along one of the pools and my foot slipped out from under me and I came crashing down on my knee. It was swollen, scraped, and bleeding a bit. Fortunately it was our last full day. (Didn't get back in pool after that.) So BEWARE! I would encourage management to find a way to actually fix the problem instead of just posting signs. With the amount of money these places charge, I would expect that "known" problem to be sorted out. We saw several other people during our trip of 10 days also slip and fall. We met some awesome people during our trip of May 9 - 19. Lorena at Magna was fabulous. (The restaurant was awesome, highly recommend it.) Alan & Jorge at the Excellence Club Lounge were very engaging and responsive. They made sure we never ran out of something yummy. Luis was our Building 7 Pool Concierge for the first part of our trip. He really made us feel at home and took good care of us every day. Anselma assisted him as our server. She did a great job. Ruis at Flavor Market was very attentive and did a great job with his recommendations. At the Lobster House during breakfast, Jose Luis was our server. He was fabulous. And then Luis (short guy) at Toscana for breakfast really hustled and made sure we were well taken care of. The person I would give kudos to the most was our OUTSTANDING housekeeper for room 7019. I never got her name, but her smile was so inviting. She was pleasant and kind, always leaving the room perfectly clean. You can tell she was a very hard worker. Favorite restaurant - Can't choose 1. Top 3 are Magna, Spice, Chez Isabelle. Went to each twice. Best breakfast - Magna. Weather in May was perfect. We will definitely be back.
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Date of stay: May 2022
Room Tip: For very quiet, relaxing pool - Choose building 7 - facing the beach (even though you don't...
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US$429 - US$575 (Based on Average Rates for a Standard Room)
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MexicoYucatan PeninsulaQuintana RooCosta MujeresPlaya Mujeres
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Frequently Asked Questions about Excellence Playa Mujeres
Which popular attractions are close to Excellence Playa Mujeres?
Nearby attractions include Capilla de Guadalupe (7.7 km), Playa Norte (5.9 km), and Zona Arqueologica El Meco (3.6 km).
What are some of the property amenities at Excellence Playa Mujeres?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Excellence Playa Mujeres?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Excellence Playa Mujeres?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Excellence Playa Mujeres?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Excellence Playa Mujeres?
Conveniently located restaurants include Capricci Pizza & Sfizi, Lola Valentina, and Los Tacos de Humo.
Are there opportunities to exercise at Excellence Playa Mujeres?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Excellence Playa Mujeres have airport transportation?
Yes, Excellence Playa Mujeres offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Excellence Playa Mujeres?
Yes, dry cleaning and laundry service are offered to guests.
Does Excellence Playa Mujeres offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Excellence Playa Mujeres?
The staff speaks multiple languages, including English and Spanish.