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Prolongacion Bonampak, S/N Lote Terrenos 001 MZ. 001 Sm. 003, Zona Continental, Playa Mujeres, Costa Mujeres 77400 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
149 people are viewing this hotel
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Free cancellation until 10/07/21
Excellence Resorts
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Free cancellation until 11/07/21
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Free cancellation until 09/07/21
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Panoramas (111)
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What is Travellers’ Choice Best of the Best?
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Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 07/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 07/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#1 of 15 hotels in Playa Mujeres
2021 Travellers' Choice Best of the Best
Luxury adults-only resort nestled among seven swimming pools on a powdery white sand beach, in a community that boasts a spectacular Greg Norman signature golf course. This jewel of Cancun sets a new standard of luxury for all-inclusives with finely tuned amenities such as one-of-a-kind accommodations including two-story rooftop terrace suites with a private Plunge pool, meticulous service, gourmet cuisine, an exquisite spa and the signature Excellence Club.
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Room & Suite (5,019)5,019
Full view
Property amenities
Free parking
Free internet
Fitness Centre with Gym / Workout Room
Free breakfast
Airport transportation
Valet parking
Hot bath
Lazy river
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa changing rooms
Fitness classes
Bar / lounge
Coffee shop
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Game room
Tennis court
Bicycle tours
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Steam room
Adults only
Rooftop terrace
24-hour security
Baggage storage
Currency exchange
Gift shop
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Private beach
Private balcony
Flatscreen TV
Room service
Seating area
VIP room facilities
Laptop safe
Wake-up service / alarm clock
iPod docking station
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Room types
Ocean view
Non-smoking rooms
Good to know
Great View
Languages Spoken
English, Spanish
20574Reviews3682Q+A100Room tips
Traveller rating
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Popular mentions
CA Mar wrote a review Yesterday
1 contribution
My husband and I have been to several excellence resorts over the years (ERC, Beloved, Finest, EEC and EOB) but our first time here at EPM. I can truly say that we saved the best for last. The service here is top notch and I now understand why folks say EPM blows every other resort out of the water. Our excellent experience started off with Gabriela at club check in who introduced us to Aracely the EC guest manager. The two of them immediately made us feel welcomed and special. Then we headed down to the beach and met Antonio at beach club concierge. He was very welcoming and turned out to be our concierge for our entire trip. He always checked on us whether we stayed at the pool or beach. Martha was our awesome bartender/server at the Cielo bar. She remembered our drink order and always handed us a fresh drink at the right time. We had dinner at Magna our first night and they had a lovely decorated table waiting for us and a special dessert welcoming us home. The rest of our dinners were equally special for our whole trip (I believe this was due to Aracely checking in with us daily) but I would like to mention Antonio at flavor market, Efren at basmati and all of the servers at Agave. I would like to mention that we ate at Agave twice and all the servers hustled and worked together as a team. For breakfast, our best experience was at Magna with Jose. We asked for a watermelon mimosa. He created the drink himself and shared the recipe with the bartenders so they would remember it since the following day was his day off. We have another trip planned to EOB later this year but we have already reserved a return trip to EPM next year.
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Date of stay: May 2021Trip type: Travelled as a couple
pblancha wrote a review Apr 2021
Linn Creek, Missouri45 contributions29 helpful votes
Hotel's Favourite
We typically cruise quite frequently, and with the nonsense going on we didn’t see that happening in the near future, and our 35th wedding anniversary was rapidly approaching. So, we googled top Caribbean all inclusive resorts. This resort was at the top of most lists. So, we booked a week. Since it was our anniversary, we decided to renew our vows as well. I think we read every trip advisor review from last September when we booked it, until we got on the airplane, and yes, the wine is pretty good.... But that’s not the reason I write this. This vacation was one of the highlights of our life, probably one, if not the best we have ever gone on. Why? The people this resort hire are exemplary. Our concierge Andres made it a point to make sure everything was over 100%. We consider him part of our family. Our pool concierge Antonio greeted us every morning at 7am. We consider him a friend. Our waiter Sergio made sure we had water when we walked every morning, and yes, he always brought us our favorite cocktails. Did I mention we renewed our vows? Rubí our coordinator was fantastic, Raul our minister was meaningful and touching and our photographer Orlando made a couple of people look very good. Orlando made us feel like we were the only people in the resort, and when we went by Aroma, our favorite place, Mercedes made us a banana split just for our pictures. I would be remiss not to mention Jorge, Daniel and Ciau (like meow) in Magna. Was everything perfect? Nope, but we didn’t care. Will we go back, absolutely in a heartbeat. The price value equation versus cruising doesn’t make any sense. But we will only go back if Andres is our concierge, he is that fine of a person.
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Date of stay: April 2021Trip type: Travelled as a couple
4 Helpful votes
Response from The Excellence Collection, Other at Excellence Playa Mujeres
Responded 3 weeks ago
Dear guest, First and foremost, we would like to thank you for choosing Excellence Playa Mujeres to celebrate your 35th wedding anniversary, renew your vows and for taking the time to share this review with other travelers. We are very glad to hear from you that we are able to meet your expectations in all aspects, which are carefully taken care of, and you enjoyed your stay with us thank you to the outstanding service provided by our lovely colleagues, who went above and beyond to make you feel pampered since their attitude is intended to exceed the expectations of all our guests and provide them with a memorable guest experience. It is also lovely to know how memorable was your getaway due to the good food quality you encountered at any restaurant you attended, and amusing entertainment provided. We will pass your kind words along to the entire team. We appreciate all your comments that will certainly encourage other readers to stay with us. We look forward to welcoming you back in a heartbeat. Please, receive our warmest regards from The Excellence Collection.
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Nickwheatley22 wrote a review Yesterday
Tulsa, Oklahoma1 contribution
My wife and I had an incredible stay at Excellence Playa Mujeres. The entire staff was very knowledgeable, attentive, and went out of their was to provide exceptional service. The facility was beautiful, well maintained, and was truly a tropical paradise. I Highly recommend the swim up rooms, it was so nice to have pool access right out our back door! I also highly recommend the excellence club, which provided access to private pools, beach area, and bars with even more exceptional service and care from the staff. A special shout-out to our Concierge Andres and bartender Diego, who went way above and beyond to make our trip extra special for us!
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Review collected in partnership with this hotel
Date of stay: May 2021
Sleep Quality
Katie W wrote a review Yesterday
Owasso, Oklahoma1 contribution
We cannot speak highly enough of this resort! From the service to the food to the rooms to the drinks — everything was excellent! We loved being a part of the Excellence Club. The perks that come with it are 100% worth the buy in & we wouldn’t have traded that. Highly recommend the swim up pool rooms because you will not want to leave your deck/pool area! The location of this resort is also in a secluded area of the coast that is gated, safe & very quiet! We will be going back very soon!
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Review collected in partnership with this hotel
Date of stay: May 2021
Sleep Quality
alison s wrote a review Yesterday
1 contribution1 helpful vote
I recently booked a trip, accidentally choosing a non-refundable trip as the website was defaulted to this. My fault I realize, but i was hoping they would be a stand up company as i I called immediately after to fix this, and they told me it could take up to a week to fix. I've called back each week after and today i was told they could not refund my money even though i wanted to just book a refundable trip in its place, and then hung up on me. I posted a review on their facebook page and it was immediately taken down. I would love some guidance from them on how this is good customer service for a first time guest!
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Date of stay: May 2021
US$365 - US$772 (Based on Average Rates for a Standard Room)
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MexicoYucatan PeninsulaQuintana RooCosta MujeresPlaya Mujeres
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Frequently Asked Questions about Excellence Playa Mujeres
Which popular attractions are close to Excellence Playa Mujeres?
Nearby attractions include Capilla de Guadalupe (7.6 km), Playa Norte (5.9 km), and Zona Arqueologica El Meco (3.6 km).
What are some of the property amenities at Excellence Playa Mujeres?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Excellence Playa Mujeres?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Excellence Playa Mujeres?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Excellence Playa Mujeres?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Excellence Playa Mujeres?
Conveniently located restaurants include Mahache, Guru Beach Club & Restaurant by Lotus, and Los Tacos de Humo.
Are there opportunities to exercise at Excellence Playa Mujeres?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Excellence Playa Mujeres have an airport shuttle?
Yes, Excellence Playa Mujeres offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Excellence Playa Mujeres?
Yes, dry cleaning and laundry service are offered to guests.
Does Excellence Playa Mujeres offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Excellence Playa Mujeres?
The staff speaks multiple languages, including English and Spanish.