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Prolongacion Bonampak, S/N Lote Terrenos 001 MZ. 001 Sm. 003, Zona Continental, Playa Mujeres 77400 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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US$634
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Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
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Updated 07/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 07/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#1 of 16 hotels in Playa Mujeres
Location
Cleanliness
Service
Value
Luxury adults-only resort nestled among seven swimming pools on a powdery white sand beach, in a community that boasts a spectacular Greg Norman signature golf course. This jewel of Cancun sets a new standard of luxury for all-inclusives with finely tuned amenities such as one-of-a-kind accommodations including two-story rooftop terrace suites with a private Plunge pool, meticulous service, gourmet cuisine, an exquisite spa and the signature Excellence Club.
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Room & Suite (4,963)4,963
Full view
Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Airport transportation
Valet parking
Wifi
Hot bath
Lazy river
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Game room
Snorkelling
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Bathrobes
Air conditioning
Private beach
Housekeeping
Private balcony
Minibar
Flatscreen TV
Room service
Safe
Seating area
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
iPod docking station
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Ocean View
Languages Spoken
English, Spanish
Location
Full view
Contact
Prolongacion Bonampak, S/N Lote Terrenos 001 MZ. 001 Sm. 003, Zona Continental, Playa Mujeres 77400 Mexico
Name/address in local language
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19,724Reviews3,591Q+A100Room tips
Reviews
Traveller rating
- 16,865
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Popular mentions
I’ll the only complaint I have about this trip was the weather! Mother Nature was not on our side for this trip. It it didn’t matter. The staff, food , drinks and entertainment made up for the weather!
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Review collected in partnership with this hotel
Date of stay: January 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Hotel's Favourite
With 2020 being such a difficult year, my wife and I took the chance to go to Mexico and stay at Excellence Playa Mujeres. We had an absolutely fabulous time. Sensitive to Covid, the resort was spotless and quite beautiful. The service of the staff was outstanding- a friendly smile and hello from the gardener, to the mechanic, to the maid, to the food servers. All were warm, friendly and exceptionally hardworking. We have to be many resorts in Mexico where the Mexican work ethic was prevalent but none as so warm and friendly. As for the Carribean, good luck finding such hard working staff. We became regulars with Ricardo, the yoga instructor, who prior to never got much out of Yoga. Nothing better than doing yoga looking out at the ocean. Another highlight was having a cocktail session with Cesar, a man of great talents. Our butler Carlos pulled out the stops to have our stay run as smooth as possible. We even met up with Pablo, the general manager of the resort, who is challenged with running everything despite the Covid restrictions and limitations. Never was a trip to Mexico more needed and never did we have such a wonderful time at the Excellence Playa Mujera.…
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Date of stay: November 2020
Value
Service
Sleep Quality
Room Tip: All rooms are great, we scored the Imperial Suite 8163 which is never available. Two story...
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7 Helpful votes
Helpful
Response from The Excellence Collection, Other at Excellence Playa Mujeres
Responded 30 Nov 2020
Dear guest, First of all, we would like to thank you for choosing Excellence Playa Mujeres as your vacation destination and for taking the time to share this review with other travelers. We are pleased to read that your stay was amazing from the beginning due to the exceptional service provided by our lovely staff made your getaway as perfect as possible going above and beyond to surpass your expectations and making you feel pampered all the time as a result of giving the royal treatment you deserved. We promise to congratulate the staff, especially those you named on your behalf for their contribution to your wonderful experience whilst in our property. We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from The Excellence Collection.
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Amazing place to visit, 4 time to go to excellence resort and rhey are all amazing, great service, excellence staff, privacy, great food, only resorts, we will go to excellence inclusive resorts from here on out
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Review collected in partnership with this hotel
Date of stay: January 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Covid has affected service, as it has slipped from my previous experiences at the same resort. Wait times at restaurants were longer, and the new process at the breakfast buffet isn't working well. Hopefully things will go back to normal after the Pandemic is over.
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Review collected in partnership with this hotel
Date of stay: January 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
My Husband and I went to Excellence Playa Mujeres for our honeymoon. We were blown away by the service, food and cleanliness! We had an amazing time and will definitely will be returning to this resort. If you plan to go you must eat at Chez Isabelle and get the filet mignon. We went twice because this meal was incredible. Also, in January the weather was not ideal it was upper 70s to low 80s but the pools were freezing and none of them were heated! However, this did not stop us from having an incredible time! Also, splurge for the private plunge pool room!
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Review collected in partnership with this hotel
Date of stay: January 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
PRICE RANGE
US$365 - US$772 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
excellence playa mujeres hotel playa mujeres, excellence hotel playa mujeres, playa mujeres excellence hotel, excellence playa mujeres cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooPlaya Mujeres
NUMBER OF ROOMS
450
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Claim Your Listing Frequently Asked Questions about Excellence Playa Mujeres
Which popular attractions are close to Excellence Playa Mujeres?
Nearby attractions include Guadalupe Chapel (7.7 km), Playa Norte (5.8 km), and Zona Arqueologica El Meco (3.6 km).
What are some of the property amenities at Excellence Playa Mujeres?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Excellence Playa Mujeres?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Excellence Playa Mujeres?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Excellence Playa Mujeres?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Excellence Playa Mujeres?
Conveniently located restaurants include Guru Beach Club & Restaurant by Lotus, Los Tacos de Humo, and Pizza & a...More.
Are there opportunities to exercise at Excellence Playa Mujeres?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Excellence Playa Mujeres have an airport shuttle?
Yes, Excellence Playa Mujeres offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Excellence Playa Mujeres?
Yes, dry cleaning and laundry service are offered to guests.
Does Excellence Playa Mujeres offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Excellence Playa Mujeres?
The staff speaks multiple languages, including English and Spanish.