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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
All reviews lobster house martini bar chez isabelle flavor market the grill sol bar our honeymoon main pool rooftop terrace carolina paz ec pool cafe kafe non ec room service building concierge french restaurant swim up room
Every one of the staff, from the gardeners to the manager help this hotel keep it's fully deserved 5* status on TripAdvisor so I don't want to mention one or two.
You could nitpick about silly little things but why? Everything you need for a...More
My husband and I just spent 10 days at this amazing resort. We booked a suite with a terrace pool. This was so worth the money - when we got tired of being around people we could go hang out in our own pool. Pure...More
Date of stay: September 2018
25 Thank EdmFam
Response from Excellence G, General Manager at Excellence Playa MujeresResponded 12 November 2018
Dear guest,
First and foremost, we would like to thank you for choosing Excellence Playa Mujeres to vacation once again and for taking the time to share your feedback with other travelers.
We are very delighted to read that you loved every moment throughout your...More
100% 5 stars and if I could give them more I would! Erick was an excellent concierge and helped tremendously while also being great conversation. Tona, Martha, and Diego are also top notch bartenders that helped us find exactly what drink suited us best! Will...More
4.5 stars if I could rate it that.
Very nice resort that has exceptional staff.
Overall this resort is very good and have no major issues.
Beach had plenty of seats and shaded areas. No problem finding a spot to sit. You can walk very...More
My husband and I just returned from our 3rd visit to EPM. We visited from 12/20-12/24. This was our shortest stay, but our family wanted us home for Christmas. We always upgrade to the excellence club level, as it’s the only way to go. Side...More
Luxury adults-only resort nestled among seven swimming pools on a powdery white sand beach, in a community that boasts a spectacular Greg Norman signature golf course. This jewel of Cancun sets a new standard of …Moreluxury for all-inclusives with finely tuned amenities such as one-of-a-kind accommodations including two-story rooftop terrace suites with a private Plunge pool, meticulous service, gourmet cuisine, an exquisite spa and the signature Excellence Club. Less
Hotel class
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.
Hotel Style
Luxury
,
Top resorts Hotels
,
Spa
,
On the Beach
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Hotel class
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.
Star rating provided by Expedia.
Awards & Recognition
Travellers' Choice2018 Winner
What is Travellers' Choice?
This award is our highest recognition and is presented annually to the top 1% of businesses across select categories.
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.
Star rating provided by Expedia.
Awards & Recognition
Travellers' Choice2018 Winner
What is Travellers' Choice?
This award is our highest recognition and is presented annually to the top 1% of businesses across select categories.
I would call or email the resort. I believe they put a "honeymoon" sash on the door and some other celebratory things.
You can also check out their website which lists their complimentary honeymoon benefits under the... More
I would call or email the resort. I believe they put a "honeymoon" sash on the door and some other celebratory things.
You can also check out their website which lists their complimentary honeymoon benefits under the "romance" drop-down menu. I would attach the link but it won't allow me to do so.
The service at EPM was the best we have ever had in over 10 all inclusive resorts!! The beach was not the best but it will not keep us from going back. We had the 2 story rooftop terrace and it was amazing
As far as the actual rooms go, essentially no difference. Their room layout is the same no matter the room, unless you get the presidential suite which is way above what you get in a standard room, both in how much space... More
As far as the actual rooms go, essentially no difference. Their room layout is the same no matter the room, unless you get the presidential suite which is way above what you get in a standard room, both in how much space comes with it, and the price.
Excellence Club provides exclusive access to EC pools and beach areas. Nice if you want a beach chair when the beach is full. For the pool and beach areas the concierge makes your chairs up with towels. The EC pool and beach areas also have snacks and specialty drinks delivered regularly besides the ones you may have ordered. Sweets/treats in the room at night time turn down. Premium liquor in room. Great soaps and shampoo products (Bulgari). Access to new restaurant, Magna, which is in the Excellence Club. They used to also have a newspaper every morning, but this last visit in December I noted that they no longer do. Not sure if that is request only, or a change in benefits. Their welcome guide still lists the newspaper. One hydro wellness circuit for each guest per stay.
I suggest going to the Excellence Playa Mujeres website and downloading the facts sheet for the resort. The second page has a breakdown of all the EC extras.
