I’ll the only complaint I have about this trip was the weather! Mother Nature was not on our side for this trip. It it didn’t matter. The staff, food , drinks and entertainment made up for the weather!
With 2020 being such a difficult year, my wife and I took the chance to go to Mexico and stay at Excellence Playa Mujeres. We had an absolutely fabulous time. Sensitive to Covid, the resort was spotless and quite beautiful. The service of the staff was outstanding- a friendly smile and hello from the gardener, to the mechanic, to the maid, to the food servers. All were warm, friendly and exceptionally hardworking. We have to be many resorts in Mexico where the Mexican work ethic was prevalent but none as so warm and friendly. As for the Carribean, good luck finding such hard working staff. We became regulars with Ricardo, the yoga instructor, who prior to never got much out of Yoga. Nothing better than doing yoga looking out at the ocean. Another highlight was having a cocktail session with Cesar, a man of great talents. Our butler Carlos pulled out the stops to have our stay run as smooth as possible. We even met up with Pablo, the general manager of the resort, who is challenged with running everything despite the Covid restrictions and limitations. Never was a trip to Mexico more needed and never did we have such a wonderful time at the Excellence Playa Mujera.…
Amazing place to visit, 4 time to go to excellence resort and rhey are all amazing, great service, excellence staff, privacy, great food, only resorts, we will go to excellence inclusive resorts from here on out
Covid has affected service, as it has slipped from my previous experiences at the same resort. Wait times at restaurants were longer, and the new process at the breakfast buffet isn't working well. Hopefully things will go back to normal after the Pandemic is over.
My Husband and I went to Excellence Playa Mujeres for our honeymoon. We were blown away by the service, food and cleanliness! We had an amazing time and will definitely will be returning to this resort. If you plan to go you must eat at Chez Isabelle and get the filet mignon. We went twice because this meal was incredible. Also, in January the weather was not ideal it was upper 70s to low 80s but the pools were freezing and none of them were heated! However, this did not stop us from having an incredible time! Also, splurge for the private plunge pool room!
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