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The Cheltenham Chase Hotel - A QHotel

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Traveller (222)
Room & Suite (80)
Dining (17)
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Overview
  • Excellent47%
  • Very good36%
  • Average11%
  • Poor4%
  • Terrible2%
Travellers talk about
“q hotels”(120 reviews)
“spa break”(94 reviews)
“good size”(111 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
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Rooms
9 Jul10 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,983)
There are newer reviews for The Cheltenham Chase Hotel - A QHotel
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889
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All reviewsq hotelsspa breakgood sizeevening mealleisure facilitieslovely hotelnight breakcream teabuffet lunchbar areareception staffbreakaway clubrestaurant managerlight lunchsteam room and saunahotel restauranttoby carvery
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11 - 15 of 1,972 reviews
Reviewed 2 weeks ago via mobile

But far it’s one of the best suite room at a QHotel property. I haven’t stayed at all the QHotel property but I have stayed more than 5 of their property in a suite room. The room is very new and it come with a...More

Thank KimWee_13
Response from General M, General Manager at The Cheltenham Chase Hotel - A QHotelResponded 1 week ago

Dear KimWee_13. Thank you for your excellent review following your break with us here at the Chase. I am delighted to hear you enjoyed your time with us so much. I hope we will have the opportunity to welcome you back soon. Kind regards Dan...More

Reviewed 3 weeks ago

Birthday visit. Fantastic pool, great seating, but it was freezing cold for our whole stay, which was really disappointing. The temperature issue was not brought to our attention by a staff member which irritates when you have two small children. The staff were aware of...More

Thank AGJ3
Response from General M, General Manager at The Cheltenham Chase Hotel - A QHotelResponded 1 week ago

Dear AGJ3. Thank you for your review following your birthday stay with us. I am very pleased to hear you enjoyed your time with us so much and that the Spa in particular made such a positive impression. I hope we will be able to...More

Reviewed 3 weeks ago via mobile

Such lovely rooms. Very tranquil. Staff are super friendly. Facilities are really amazing . Free parking. Wi-Fi. Restaurant. Bar. Gym. Spa. Set in beautiful surroundings in the heart of the Cotswolds.More

Thank Neil M
Response from General M, General Manager at The Cheltenham Chase Hotel - A QHotelResponded 1 week ago

Dear Neil M. Thank you for your excellent review of the Chase following your stay with us. I am extremely pleased to hear you had such a good time with us. I hope we can welcome you back to the Chase sooner rather than later....More

Reviewed 3 weeks ago

well where do we start upset and dis appointed from the check in finding a room with window seal broken(all window wet and old wooden frame) to the humming noise in the room we were offered another room which was better we slept ok not...More

1  Thank julia m
Response from General M, General Manager at The Cheltenham Chase Hotel - A QHotelResponded 1 week ago

Dear Julia m. It is difficult to know where to start in replying to your review. I can truly say that I am sorry you did not enjoy your stay with us. However I believe my team did all they could to try to help...More

Reviewed 4 weeks ago via mobile

We looked forward to a relaxing short break at a 4* hotel - what we got was a less than relaxing stay at a below par hotel. The room over looking the garden I was promised was actually overlooking a flat roof with an industrial...More

1  Thank Liz B
Response from General M, General Manager at The Cheltenham Chase Hotel - A QHotelResponded 1 week ago

Dear Liz B. Thank you for your review. I am sorry to hear you did not enjoy your stay as much as you should have. We will certainly take on your feedback and use it in our on going efforts to improve. I hope we...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Room Service
Bar/Lounge
Free High Speed Internet (WiFi)
Pool
Restaurant
Spa
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Room Service
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Bar/Lounge
Pool
Restaurant
Spa
Hot Tub
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Details
Price range
US$119 - US$194 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$119 - US$194 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (222)
Room & Suite (80)
Dining (17)
Pool & Beach (2)
Family and Play Areas (4)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
Joan_Crenshaw
5 May 2018|
AnswerShow all 6 answers
Response from General M | Property representative |
Hi Joan_Crenshaw and thank you Jo49 for your comprehensive and very correct response! A taxi to the hotel from either Cheltenham or Gloucester train station will cost around £15/£20 depending on the time of day and company... More
0
Votes
Jancarpenter
8 November 2017|
AnswerShow all 3 answers
Response from Kings1976 | Reviewed this property |
The Gloucester Quays have a sports/restaurant that shows all the rugby games.
0
Votes
sdlafferty
25 August 2017|
AnswerShow all 3 answers
Response from EmmaWilliams999 | Reviewed this property |
It's all included but don't get too excited. The pool is quite small and it gets very busy.
1
Vote
Room Tips
"Overlooking the back of the hotel rather than the car park"
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"Avoid rooms on GF near the parking. Early departures of cars make noise."
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"Just keep up the very high standards of cleanliness and styling."
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"I feel paying the extra money for a VIQ room is not really worth it, the room is a standard room with just..."
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