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The Cheltenham Chase Hotel - A QHotel

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Traveller (222)
Room & Suite (80)
Dining (17)
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Overview
  • Excellent47%
  • Very good36%
  • Average11%
  • Poor4%
  • Terrible2%
Travellers talk about
“q hotels”(120 reviews)
“spa break”(91 reviews)
“good size”(110 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
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Reviews (1,966)
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879
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231
83
43
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All reviewsq hotelsspa breakgood sizeevening mealleisure facilitieslovely hotelnight breakbuffet lunchcream teabreakaway clubreception staffbar arearestaurant managerlight lunchsteam room and saunarelaxation roomhotel restaurant
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591 - 595 of 1,955 reviews
Reviewed 11 March 2016 via mobile

Just stayed here for one night. The meal was excellent, the room was big and quiet. The place is showing signs of wear in places. All in all I would use this place again. The staff were accommodating and friendly. Real ale served at the...More

Thank Bedfordshireclanger
Response from General M, General Manager at The Cheltenham Chase Hotel - A QHotelResponded 15 March 2016

Dear Bedfordshireclanger Thank you for your review. I'm pleased to hear that you enjoyed your stay with us. We are working all the time on keeping the Hotel looking pristine, so I'm sorry to hear that you felt The Hotel looked worn in places. We...More

Reviewed 6 March 2016 via mobile

The reception staff were very friendly and helpful. We ate in the restaurant both nights and the food was excellent. The bedroom was large and it was nice to have tea and coffee making facilities in the room. Wifi was good throughout the hotel. The...More

1  Thank Neil C
Response from General M, General Manager at The Cheltenham Chase Hotel - A QHotelResponded 8 March 2016

Dear Neil C Thank you! I'm so pleased that you had such an enjoyable stay and thank you for going to the trouble to post such delightful feedback. We look forward to seeing you again soon. Kind regards Dan Kelly

Reviewed 3 March 2016

W,e booked two nights on special offer, as it was our 35th wedding anniversary. Arrived on the Sunday, found reception very friendly and helpful and was given a very nice room with king size bed, all very clean and comfortable. Bathroom was clean. We booked...More

1  Thank Foxybach
Response from General M, General Manager at The Cheltenham Chase Hotel - A QHotelResponded 8 March 2016

Dear Foxybach Thank you for your feedback, but I am so sorry to hear that we failed to meet your expectations in our Restaurant. I have discussed your comments with the team in our Kitchen and we will certainly be vigilant in future over what...More

Reviewed 1 March 2016 via mobile

Had a relaxing stay and feel it was value for money but I think with a few things tweaked it could be a better hotel - just little things but added up. I had breakfast in the restaurant the first morning and the restaurant did...More

Thank Wendy M
Response from General M, General Manager at The Cheltenham Chase Hotel - A QHotelResponded 2 March 2016

Dear Wendy M Thank you for posting your feedback on your stay with us and I am pleased to hear that overall you found your stay to be good value for money. I'm sorry to hear that we didn't get the service of your breakfast...More

Reviewed 29 February 2016 via mobile

We stayed for 2 nights for an all inclusive spa break, all I can say is WOW! We really enjoyed our time, food was plentiful & of excellent quality, staff were friendly, polite & attentive. To top it off we got engaged in the Saturday...More

Thank Becky T
Response from General M, General Manager at The Cheltenham Chase Hotel - A QHotelResponded 2 March 2016

Dear Becky T Many Congratulations on your engagement! and what an honour that you got engaged at The Chase. I'm so pleased to hear that you had such an enjoyable Spa Break with us and would consider returning. I am not sure of your geographical...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Room Service
Bar/Lounge
Free High Speed Internet (WiFi)
Pool
Restaurant
Spa
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Room Service
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Bar/Lounge
Pool
Restaurant
Spa
Hot Tub
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Details
Price range
US$127 - US$198 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$127 - US$198 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (222)
Room & Suite (80)
Dining (17)
Pool & Beach (2)
Family and Play Areas (4)
Business Centre & Event Rooms (1)
Questions & Answers
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Joan_Crenshaw
5 May 2018|
AnswerShow all 5 answers
Response from General M | Property representative |
Hi Joan_Crenshaw and thank you Jo49 for your comprehensive and very correct response! A taxi to the hotel from either Cheltenham or Gloucester train station will cost around £15/£20 depending on the time of day and company... More
0
Votes
Jancarpenter
8 November 2017|
AnswerShow all 3 answers
Response from Kings1976 | Reviewed this property |
The Gloucester Quays have a sports/restaurant that shows all the rugby games.
0
Votes
sdlafferty
25 August 2017|
AnswerShow all 3 answers
Response from EmmaWilliams999 | Reviewed this property |
It's all included but don't get too excited. The pool is quite small and it gets very busy.
1
Vote
Room Tips
"Just keep up the very high standards of cleanliness and styling."
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"I feel paying the extra money for a VIQ room is not really worth it, the room is a standard room with just..."
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"Good room with seating"
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"Very clean . Ideal for short break."
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