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Holiday Inn Parramatta

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Traveller (92)
Room & Suite (61)
Dining (40)
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Overview
  • Excellent34%
  • Very good44%
  • Average17%
  • Poor3%
  • Terrible2%
Travellers talk about
“ihg member”(7 reviews)
“irish pub”(15 reviews)
“lobby bar”(6 reviews)
AMENITIES
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
Additional information
Offers from Holiday Inn Parramatta
Special Offer: Book direct & get 10% off
Hotel deals
Offers from Holiday Inn Parramatta
Special Offer: Book direct & get 10% off
Hotel deals
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Reviews (456)
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446 results
Traveller rating
156
186
75
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12
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LanguageEnglish
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156
186
75
16
12
Show reviews that mention
All reviewsihg memberirish publobby barthe general managerspa bathacross the roadtrain stationwestfield malltwo double bedsshort walkcomfortable staybusiness triphotel roomcomfortable roombuffet breakfasthome away from homereception staff
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1 - 5 of 446 reviews
Reviewed 5 days ago via mobile

10/10 service from Nigel, Sonica and Laurence. Great business Conference venue - I will use them again. The staff made the conference venue perfect in every way. Super attentive and went above and beyond. 84 staff - all loved it.More

Thank RagsCity
Response from Sherene T, General Manager at Holiday Inn ParramattaResponded 4 days ago

Hi RagsCity Thank you for taking the time to provide a 10/10 review on your recent business conference. Even though we pride ourselves with our service level, it is absolutely wonderful to read that our staff, especially Nigel, Sonica and Laurance, made our hotel perfect....More

Hotel's Favourite
Reviewed 3 weeks ago

I just have to add to all the other good reviews. We stayed here for one night due to a family matter, and after arriving very early (red eye flight), the front desk staff couldn't have been more helpful. We were able to check in,...More

Thank kwaka58
Response from Sherene T, General Manager at Holiday Inn ParramattaResponded 3 weeks ago

Hi kwaka58 Greetings from Parramatta! Thank you for your patronage and great feedback. Glad to hear that after a 4.5-hour flight from Perth, we had your room ready and that you were able to have some breakfast and rest, before attending to the family matter....More

Reviewed 5 days ago via mobile

I had the best experience, the rooms, the service and the staff were amazing. I had the most amazing service from Laurence, he was knowledgeable and gave the best customer experience. Jasminka WISE Employment LiverpoolMore

1  Thank JasKondic
Response from Sherene T, General Manager at Holiday Inn ParramattaResponded 4 days ago

Hi Jasminka Thank you for choosing to hold your 2-day meeting event with us. We absolutely appreciate your providing us with your feedback, and it is particularly valuable to us on Trip Advisor. We are thrilled to read and know that the service Laurence and...More

Reviewed 1 week ago via mobile

I’m a member of the IHG club and therefore choose to stay with their associated properties. A bit of work required here. On a positive note, the room was large and comfortable. The bed and pillows were perfect. What disappointed me about this hotel was...More

Thank Simon-in-Civic
Response from Sherene T, General Manager at Holiday Inn ParramattaResponded 1 week ago

Dear Simon-in-Civic Thank you for being a valued IHG Rewards Club member. We apologize that your recent stay did not meet expectations. Your observations surrounding the hotel product are noted. We appreciate your comments and have shared your feedback with the relevant teams and stakeholders....More

Reviewed 10 May 2018

The staff here really made an effort with my wife and our children. They used their initiative when it was needed and provided some excellent service during dinner and our stay in general. Big ups to Sanica and her team. I only got to see...More

Thank davemuscat72
Response from Sherene T, General Manager at Holiday Inn ParramattaResponded 14 May 2018

Hi davemuscat72 Thank you for choosing to stay with us and for taking the time to review our hotel. Holiday Inn is a family friendly brand. Even so, it is always lovely to read and know that the service our staff had provided made a...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Pool
Room Service
Free Internet
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Details
Price range
US$96 - US$201 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Luxury Hotel in Parramatta
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$96 - US$201 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Luxury Hotel in Parramatta
Room types
Suites, Non-Smoking Rooms
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Traveller (92)
Room & Suite (61)
Dining (40)
Pool & Beach (3)
Business Centre & Event Rooms (10)
Questions & Answers
Ask a question
dhui
24 August 2017|
AnswerShow all 5 answers
Response from Sherene T | Property representative |
Hi dhui Thank you for your question. Parking is chargeable at $17 per overnight stay, which is a competitive rate amongst all the Parramatta hotels. Hope we have the pleasure of welcoming you to our hotel. Regards Sherene... More
1
Vote
nathan_0095
19 November 2016|
AnswerShow all 3 answers
Response from Sherene T | Property representative |
Hi Nathan_0095 Thank you for posing the question. The 1 bedroom suite has a king bed in the bedroom, and a sofa bed in the lounge. With 2 TVs and a lot of space, it is ideal for a family with children. We can also... More
1
Vote
Marydanni
9 April 2016|
Answer
Response from Yesh M | Property representative |
Hi Marydanni Thank you for posting your query on late check out. Subject to availability of guestrooms, check out time can be extended until 2pm for IHG Rewards Club members. Thereafter, there is a $20 charge for every... More
0
Votes
Room Tips
"Check your room before you unpack."
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"great price, great service , standard rooms are great"
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"Check rooms prior to booking to ensure suitable bedding requirements."
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"Room was quiet. I guess you can just ask for a quiet room if not sure. My phone could access the internet."
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