Holiday Inn Express Zurich Airport
Hofwisenstrasse 30 Area Zürich Airport, Rumlang 8153 Switzerland
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About
#1 of 3 hotels in Rumlang
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Property amenities
Paid private parking on-site
Free internet
Free breakfast
Kids stay free
Highchairs available
Taxi service
Business Centre with Internet Access
Conference facilities
Wifi
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Outdoor dining area
Wine / champagne
Meeting rooms
Photo copier / fax In business centre
Baggage storage
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Sun deck
Sun terrace
First aid kit
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Air purifier
Interconnected rooms available
Safe
Telephone
Wardrobe / wardrobe
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Electric kettle
Flatscreen TV
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, French, Spanish, German and 3 more
Location
40Car recommended
Grade: 40 out of 100
2164Restaurantswithin 10 km
469Attractionswithin 10 km
Contact
Hofwisenstrasse 30 Area Zürich Airport, Rumlang 8153 Switzerland
Name/address in local language
Getting there
Car HireSee all Rumlang car hire
1918Reviews50Q+A100Room tips
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After nearly getting used to Swiss hotel practices, arriving at the room in this property was like coming home, except, of course, no microwave or fridge. The pillows in 502 were not up to the comfort level of those at the US HIEs, either. But everything worked, and the reception desk did their best. The dinner meal was like many Swiss meals: expensive and not bad. The breakfast was better than HIE in the States. The shuttle situation is not great. First, the wait was thirty minutes. The driver was not pleasant and clearly expected a tip. The early AM driver was just the opposite --pleasant, obviously did not expect a tip, and was pleased to get one. BTW, you pay for the return trip to the Airport. Will we stay here again? Probably.
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Date of stay: February 2023
Rooms
Cleanliness
Service
Room Tip: 502 was good enough; request better pillows.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from GuestXperience Team, Owner at Holiday Inn Express Zürich Airport
Responded 2 days ago
Dear Guest, Thank you for your review of the recent stay with us. We are sensing some mixed sentiments in your review which is a perfect measure of the kind of hospitality that we're providing and the necessary improvements which still need to be introduced from our side. There's nothing called a perfect hotel experience if the guests do not take to this platform to voice their opinion with extreme honesty. We thank you for sharing your concerns with us along with the positives. The concerned departments will be assigned to the task of rectification. We assure you of an enhanced experience in the future! Best Regards, Guest Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I booked this hotel for one night on my way back home to Los Angeles. When I got there I first noticed that there was no one around except the receptionists, no one at the bar and no one in the restaurant. I thought that was a little odd, but I thought whatever. Was checked in, had booked a non refundable room, got my room key and went up there. As I opened the door, the heat and the smell hit me. I brought my luggage in and noticed that the sofa bed was out and made ( I was a solo traveler). There was no room to put my suitcases so I called the front desk to have someone come fix that and the A/C (I know it's winter but is was absolutely stifling in there). A man came up and proceeded to put the bed away. As he lifted it up to fold it back in, a significant amount of fluid starting running out the legs. Unfortunately he spoke little English and didn't seem to understand what I was trying to draw his attention to. He then tried to fix the room temperature but was unable to and brought a fan instead. By this time I was getting a little concerned but I told myself that I was staying only one night. I then tried to connect to the WiFI, which showed that it was connected, but the signal was so weak that it wouldn't connect to anything. The smell was overcoming me and I started to cough. Between that and a few other annoyances, I decided to leave (within 45 minutes of arrival). Of course they offered me another room but I was pretty fed up. I asked for a refund, which of course they refused. They did call me a taxi to take me to another hotel. All together both taxi rides cost me $70. Since I booked through Expedia so I called them but they were no help. I will be contacting Holiday Inn Express corporate office. …
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Date of stay: January 2023Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from GuestXperience Team, Owner at Holiday Inn Express Zürich Airport
Responded 3 weeks ago
Dear Guest, Thank you for sharing your concerns with us. We're extremely sorry to hear that you did not have a quality experience at our property. We regret the inconvenience caused to you. We appreciate you bringing these issues to our notice which will enable us to target these problem areas so as to enhance the overall guest experience at our property. We're sorry for letting you down this time. We request you to give us another chance as this is very atypical of us, given our track record in serving our guests with all our hearts! We hope that you will allow us to make it up to you! Best Regards, Guest Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Had a good comfortable stay at the Holidayinn Express Zurich. Best part is the location where the Airport is 15 mins drive and Rumlang station is 5 mins walk, From Rumlang the Zurich HB station is 20 mins through train. Have stayed many a times in Holidayinn Properties in India and they are quite lavish. There in Switzerland the rooms are small and they operate with very thin staff. So don't go with the expectations what we have in India here. Breakfast spread is limited for Veg and repetitive. Actually it was same for all the 5 days where I stayed
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Date of stay: December 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from GuestXperience Team, Owner at Holiday Inn Express Zürich Airport
Responded 3 weeks ago
Dear Guest, Thank you for writing to us about your recent experience. We're thrilled to hear that you a comfortable stay and that the location worked well for you. As for the veg section in the breakfast selection, we have noted your feedback and will work hard to enhance your future experience with probably more to look forward to. We hope to have you back once more! Best Regards, Guest Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I hardly write a bad and long review but this time is exceptional worse services and very unsatisfied stay in this hotel. 2 of my travel mates and I arrived the hotel on the 5 Jan 2023, around 1.45pm and asked if we were ready for check in. The receptionist (she) said yes, so we got the room card (room #208). We are so grateful after a long train journey finally we can check in early and rest. When we arrived the room, the room was not clean up. We returned to the reception counter with our heavy luggage, and informed the same receptionist about the room status, but she seemed like what we told her is unbelievable, and asked us again “ Are you sure ? “ if you have a doubt with your guests, you should go up to the room and double check but not to admit your mistake, She re-asssigned another room and apologize about their "system issue". We told her is ok and get the new assigned room cards. When we arrived the new assigned room (#201), we could not open the door, even 3 of us take turn and tried different cards still fail to open the door, so I told my friends to stay as it is tired to carry the luggage up and down, so I went back to the counter alone, returned the 2 new assigned room cards and told her our problem. Very obviously this time she showed all her unprofessional attitude to me, she even questioned me “ Are you sure you know how to open the door ? ” . She returned 1 card and asked me to try , I asked her what about the other key card, she asked me just try to use this card as it could be our fault to open the doors by using 2 cards at the same time ! With very unfriendly way, she told me if I can open the door with this 1 card now then she will return me the second card. Being a frequent business and leisure traveler, I felt very angry with the insulting statement that she made, as if this is the 1st time I stay in a hotel? who will use 2 key cards to open the door at the same time ? this is really a biggest insulting statement ! She is supposed to get someone to help us instead of telling that way to the guest! What kind of unprofessional attitude service and I can’t believe that is IHG standard, even this is just Holiday Inn Express but we did not expect this kind of service quality, throughout my whole entire 2 weeks stay in Switzerland, this is the worse attitude, ever ! Finally, we managed to open the door with the new card, and went back to the reception counter to request the second key card, she did not even want to look at us when she passing us the card to us. No eyes contact at all, just put the card aside. Never even bother to ask if everything is ok ! I found this is so rude and never happened in any of my IHG hotels stay before ! In term of the room cleanliness, it was acceptable, but the duvet set up on the extra bed, please open up (inner) before place it in the duvet cover (since the cover given is queen size), but not fold half and place into an over huge cover. That is not the professional set up for an international chain of hotel group. We will never come back to this hotels anymore for both leisure and business trip ! …
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Date of stay: January 2023Trip type: Travelled with friends
Value
Location
Service
Room Tip: pick other airport hotels, plenty of choice !
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from GuestXperience Team, Owner at Holiday Inn Express Zürich Airport
Responded 3 weeks ago
Dear Guest, Thank you for sharing your concerns regarding the recent stay at our property. It is extremely disappointing to learn that we could not provide you with a quality stay this time. The onus is on us but please know that this is not the norm that is generally followed here as you are already familiar with the IHG style of welcoming and treating their guests. But that being said, we believe every word of yours and without meaning to offer any excuses or justification, we will get to the bottom of it and bring about the necessary changes in the problem areas. We cannot allow a few atypical lapses here and there to mar the brand image and the quality of stay that is usually expected from us by our guests. We appreciate you being transparent with us as a repeat customer and at any cost, we would not want any breach of faith in this understanding and bond that we share with you. Your feedback will be given the attention that it deserves! We seek your forgiveness for failing to exceed your expectations this time. Strict action will be taken in this case to ensure that this kind of attitude is not displayed anymore by our staff. We assure you that you can trust us with your future travels (just like before) and we would love to make it up to you and your companions! Best Regards, Guest Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The room was spacious and spotlessly clean, and the breakfast always had various choices and fresh food. The staff is so kind and polite, always friendly and smiling, keen to help you with whatever you need. Special THANK YOU to Stefanos, working at the reception! He went above and beyond to assist us with anything we needed help for.
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Date of stay: December 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from GuestXperience Team, Owner at Holiday Inn Express Zürich Airport
Responded 4 weeks ago
Dear guest, Thank you for taking the time to leave such a positive review. We are pleased to hear that you enjoyed your stay with us and that you found your room to be spacious and clean. We are also glad to hear that you found our breakfast options to be varied and that our staff were friendly and helpful during your stay. We would like to extend a special thank you to Stefanos for his exceptional service. We will be sure to pass on your kind words to him and the rest of our team. Warm regards, Guest Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Check out at morning on 23Dec. Everything was great except the driver of airport shuttle. He’s a young man with red jacket, not helpful, I was asking help to take the luggage and he acted nothing with no response. Please follow up. I and my family paid 30(total 5 pax) for the shuttle service. The driver yesterday( an old man) was much much better and willing to help!
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from GuestXperience Team, Owner at Holiday Inn Express Zürich Airport
Responded 29 Dec 2022
Dear guest, it sounds as if our hotel was perfect for your needs, and we are delighted that you enjoyed your time with us so much. Thank you for your positive rating; we hope that you will have an opportunity to make a return visit very soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jasmin the front desk is so nice and helpful. The hotel has a very warm vibe , you can feel the staffs working there are all like a family. They help the guests with anything and chatted with us to ask if we need anything. Rooms are clean and beds too are comfortable
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Date of stay: December 2022Trip type: Travelled with family
Room Tip: Park at the basement to avoid winter snows
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from GuestXperience Team, Owner at Holiday Inn Express Zürich Airport
Responded 21 Dec 2022
Dear guest, thank you so much for your valuable feedback. We are delighted to know that you enjoyed your stay with us and liked our customer service. We always make sure to serve our guests to the best of their abilities and hence it feels great to be acknowledged for the hard work that we put in every day. Your kind words will be a great source of motivation for all of us and it's bound to make us smile. We look forward to hosting you soon! Best Regards, Guest Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The staff were very friendly and helpful. The room was clean and the bed comfortable. The shuttle from the airport was convenient and the breakfast buffet had a good selection and the food was quite good. The price was perfect and I would stay here again.
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Date of stay: November 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from GuestXperience Team, Owner at Holiday Inn Express Zürich Airport
Responded 25 Nov 2022
Dear guest, it sounds as if our hotel was perfect for your needs, and we are delighted that you enjoyed your time with us so much. Thank you for your positive rating; we hope that you will have an opportunity to make a return visit very soon. Warm regards, Guest Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
What I expect from my hotel stay is working A/C, which this hotel did not have. It never got cooler than 80 degrees in the room. The check-in process, the staff, and the included breakfast were all just fine. The bed was comfortable enough and it's at a good location to the Rumlang train station.
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Date of stay: July 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from IHG Service, Owner at Holiday Inn Express Zürich Airport
Responded 20 Nov 2022
Hello SkydivingSkier, It's a pleasure for us to host your stay. We appreciate you for choosing the IHG® Hotels and Resorts properties for your lodging needs. I hope your visit to Rümlang Switzerland went well. Thank you for sharing candid feedback. I am sorry to learn about your experience. I've shared your feedback with our management team as a reference to help us further improve the quality of our guests' experience. I hope we'll remain to be your dependable choice as we promise to make the value of your experience worth it for all the right reasons. Yours in hospitality, Jeraldine R. Case Manager IHG Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excellent. Starting with a super-friendly check-in from Yasmin who resolved a problem with the book in, I then had a comfortable bed, fast internet, tasty breakfast, and efficient and reasonably-priced transfer to the airport. Can't ask for more than that.
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Date of stay: October 2022Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from GuestXperience Team, Owner at Holiday Inn Express Zürich Airport
Responded 2 Nov 2022
Hi Giles, We thank you for the excellent review! It is indeed heartening to receive such warm feedback from our guests and we sincerely thank you for sharing your kind appreciation of us! Our entire team looks forward to welcoming you back! Best Regards, Guest Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$97 - US$133 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express zurich airport hotel rumlang
LOCATION
SwitzerlandCanton of ZurichRumlang
NUMBER OF ROOMS
163
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Claim Your ListingHOLIDAY INN EXPRESS ZURICH AIRPORT: UPDATED 2023 Hotel Reviews, Price Comparison and 761 Photos (Canton of Zurich, Switzerland) - Tripadvisor
Frequently Asked Questions about Holiday Inn Express Zürich Airport
Which popular attractions are close to Holiday Inn Express Zürich Airport?
Nearby attractions include Axtra (5.1 km), ROOM Escape Room (7.7 km), and Boda Borg Zurich (1.5 km).
What are some of the property amenities at Holiday Inn Express Zürich Airport?
Some of the more popular amenities offered include free breakfast, an on-site restaurant, and a lounge.
Which room amenities are available at Holiday Inn Express Zürich Airport?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Holiday Inn Express Zürich Airport?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Holiday Inn Express Zürich Airport?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Holiday Inn Express Zürich Airport?
Conveniently located restaurants include elmira fine dining, Red Lion Kloten, and La Fonte.
Is Holiday Inn Express Zürich Airport located near the city centre?
Yes, it is 0.7 km away from the centre of Rumlang.
Are any cleaning services offered at Holiday Inn Express Zürich Airport?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Express Zürich Airport offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Holiday Inn Express Zürich Airport?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Portuguese, and Turkish.
Are there any historical sites close to Holiday Inn Express Zürich Airport?
Many travellers enjoy visiting Platzspitz (7.9 km), Liebfrauenkirche (8.0 km), and Alt-regensberg Castle (4.9 km).