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Just returned from a very unhappy trip. First it took 2 hours from airport during rush hour to get there. The roads up the mountain are extremely dangerous especially if they are wet. One taxi would not even go up and we sat on a...More
2 Thank Ladyinred622
Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace St MartinResponded 11 February 2016
Many thanks for sharing your experience with us and for expressing your concerns. We appreciate the chance to respond and had time to investigate the matter with hotels direction.
As a service minded hotel chain we were concerned to note that we failed...More
It is a hotel that has been bought and recycled in 2014, and in the front door you find a review of trip advisor as the best one in 2012... Really poor food. You have 3 restaurant which you need to do reservations every 2...More
1 Thank karenkatia
Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace St MartinResponded 17 February 2016
We would like to thank you for choosing Riu Palace St Martin as your holiday resort and for taking the time to give us your valued feedback.
We regret that you weren’t satisfied with the quality of the food offered. It is important...More
When we arrived at the Riu we were placed in a room with a garden view, needless to say it was next to a path that goes down to the beach, not much of a view. After seeing our room I went down to the...More
We went in January to celebrate our wedding anniversary. We have requested upper level suite and mentioned the anniversary in the booking. We have received ground floor room (no negotiation was even possible at our check in, very unpleasant lady there saying there is no...More
First, the good. The Riu itself is clean and quiet, and has a decent breakfast, which were the only meals we ate at the hotel. The rooms were spacious and the staff was helpful. The beach is very scenic, and there is an extremely picturesque...More
US$309 - US$613 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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St Martin / St Maarten >
Also Known As
Radisson Blu Resort, Marina & Spa St. Martin Hotel Anse Marcel ,
Response from Njbella154943 | Reviewed this property |
From what we saw on the reportage, the hotel is pretty damaged. The lobby looked flooded and had lost its structure and didn't look like a lobby anymore. The roofs were severely damaged, the buildings surrounding the hotel... More
From what we saw on the reportage, the hotel is pretty damaged. The lobby looked flooded and had lost its structure and didn't look like a lobby anymore. The roofs were severely damaged, the buildings surrounding the hotel were practically decimated, the pool didn't look much of a pool anymore, not to mention the beautiful landscaping is no more. And when you look in the distance, you don't see the trees that were adding beauty and serenity to the place. It's a total disaster. Today, they sent a drone to inspect the damage. Well, it showed desolation and the beautiful Riu is in mourning. I honestly cannot digest this hurtful fact, and I am hoping that the Riu will come back bigger and better. My family and I are very sad, and our thoughts go to all the hard working people that made our stay a one of a kind.
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"The Garden rooms are quite adequate and provide a lovely view of the main courtyard."