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Wyndham Grand Plaza Royale Hainan Longmu Bay

238 reviews
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Traveller (123)
Pool & Beach (44)
Room & Suite (40)
Overview
  • Excellent77%
  • Very good14%
  • Average7%
  • Poor1%
  • Terrible1%
2 Oct 2017
“Terrible”
2 Oct 2017
“The worst hotel in China”
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
5.0 Star Hotel
All hotel details
Contact Info
Name/address in local language
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Reviews (238)Write a Review
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1 - 5 of 13 reviews
Reviewed 3 October 2017 via mobile

We booked this hotel cause we wanted to be out of the chaos of Sanya city. We never expected to be literally out of nowhere. A big concrete monster on the beach side that by now is no more than a ghost city. Personnel barely...More

Thank Boombadil S
Response from Sarah S, Manager at Wyndham Grand Plaza Royale Hainan Longmu BayResponded 10 October 2017

Dear Guest, We truly thank you for choosing to stay with us and for your detailed review. And we apologize for all the unpleasant experiences and moments we have brought you. We will share the problems you mentioned in this review with our team members...More

A TripAdvisor Member
2
Reviewed 3 October 2017 via mobile

I have been traveling across China since years and, as far as I can remember, this is the worst hotel I have seen in all those years. Location-wise, The hotel is in the middle of nowhere; service-wise, the food (50% of the "a la carte"...More

Thank A TripAdvisor Member
Response from Sarah S, Manager at Wyndham Grand Plaza Royale Hainan Longmu BayResponded 10 October 2017

Dear guest, Thank you so much for your detailed review. We really appreciate that and will share this with our associates. And we feel so sorry that we should have taken care of you during your stay, please accept our sincere apology. About the problems...More

Reviewed 8 April 2017 via mobile

Negative: -Location of the hotel is far from any sightseeing spots (but next train station is actually not far away) , no city or other shops or restaurants near by, just construction places. I think there might be more buildings in the near future -japanese...More

Thank Chris M
Management response:Responded 11 April 2017

Dear Chris, thank you so much for your detailed comment. We really appreciate that and will share this with our associates. For the dish you have ordered in our restaurant, our kitchen will adjust the recipe according to your suggestion. About the maintenance issues, we...More

Reviewed 12 February 2017

While exploring China myself and my wife decided to take 2 weeks of R&R in the Hanian Islands. We opted to stay in a hotel which we thought was just outside of Sanya, but instead it was over two hours away by car. We arrived...More

2  Thank AJ&Keats
Management response:Responded 25 April 2017

Dear Mr. Keats, thank you so much for your detailed and thoughtful comment. We are pleased to see that you had a great time here in Wyndham Grand Plaza Royale Hainan Longmu Bay. We do apologize for our remote location and undeveloped surrounding, but we...More

Reviewed 10 February 2014

We have spent 4 nights here in Feb 2014. This was our 4th time to Sanya and our first time at the Wyndham. It is really fantastic place. It is :far away from everything an very close to everything". Hotel situated on the south west...More

4  Thank Yu W
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free High Speed Internet ( WiFi )
Beachfront
Room Service
Restaurant
Bar/Lounge
Spa
Free Parking
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Dry Cleaning
Laundry Service
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Free Parking
Breakfast included
Business Centre with Internet Access
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Tennis Court
Fitness Centre with Gym / Workout Room
Details
Price range
US$77 - US$286 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$77 - US$286 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (123)
Pool & Beach (44)
Room & Suite (40)
Dining (15)
Business Centre & Event Rooms (10)
Family and Play Areas (2)
Questions & Answers
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Room Tips
"Block C or B on the higher floors"
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"Ocean view"
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