InterContinental Phuket Resort

InterContinental Phuket Resort

view from the room, beautiful morning glow
Traveller (3224)
Club InterContinental Pool Villa - 2 Bedrooms
Room & Suite (236)
InterContinental Phuket Resort
Videos (2)
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About

5.0
#1 of 44 hotels in Kamala
4.7 of 5 bubbles
Location
4.9 of 5 bubbles
Cleanliness
4.8 of 5 bubbles
Service
4.7 of 5 bubbles
Value
This award is our highest recognition and is presented annually to the top 1% of businesses across select categories.
Nestled on the powder-soft sands, InterContinental® Phuket Resort is a stunning five star beach resort in Phuket. Sleek, sophisticated and elegant, this beachside hideaway is cocooned by jungle covered hills and offers heavenly views of the Andaman Sea. Embark on a culinary journey inspired by the tastes and textures of Thailand and cuisines from around the world. Exquisite dishes, served in breathtaking seaside settings, perfectly paired with traditional service for an unforgettable dining.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Tennis court
Kids stay free
Electric vehicle charging station
Valet parking
Wifi
Hot bath
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Adult pool
Outdoor pool
Private pool
Yoga classes
Yoga room
Fitness / spa changing rooms
Fitness classes
Personal trainer
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Kids' meals
Outdoor dining area
Wine / champagne
Poolside bar
Aerobics
Bicycle tours
Babysitting
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Head massage
Manicure
Massage
Neck massage
Pedicure
24-hour security
Baggage storage
Concierge
Executive lounge access
Non-smoking hotel
Outdoor furniture
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Blackout curtains
Soundproof rooms
Air conditioning
Additional bathroom
Desk
Coffee / tea maker
Cable / satellite TV
Bidet
Bathrobes
Dining area
Housekeeping
Room service
Safe
Seating area
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Mountain view
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Business
Charming
Languages Spoken
English, Chinese, Thai
Hotel links
Special Offer:Summer Sale

Location

333, 333/3 Moo 3, Kamala, Kathu, Phuket 83150 Thailand
Name/address in local language
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 81 out of 100
81
Phuket Intl Airport
16.9 km
See all flights
Krabi Airport
78.3 km
See all flights
5.0
5.0 of 5 bubbles1,515 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Nestled near the beach, InterContinental Phuket Resort captivates guests with its stylish atmosphere and elegant design that exude comfort and luxury. Reviewers extol the spacious and well-equipped rooms that boast stunning views, alongside the resort's scrupulous cleanliness. While its location is deemed somewhat secluded, the proximity to the beach is a highlight for many travelers. The resort's attentive service and comprehensive amenities, including diverse pools and a lavish spa, are often mentioned as hallmarks of a memorable stay. Although opinions on value vary, the consensus suggests the experience provided is worth the expense.
Location
Beachfront
Atmosphere
Inviting
Rooms
Spacious
Value
Fair
Cleanliness
Spotless
Service
Attentive
Amenities
World-class

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Detailed Reviews
Chulhwan wrote a review Jun 2023
Seoul, South Korea
Hotel's Favourite
5.0 of 5 bubbles
며칠 전 가족들과 투 베드룸 풀빌라에서 3박을 하였습니다.
아쉬웠던 점을 먼저 말씀드리면 1층과 2층에 베드룸만 있고 거실과 같은 공용 공간이 없어서 가족들이 같이 있을 곳이 마땅치 않았습니다. 1층 수영장 주위에는 멋진 정원 뿐만 아니라 넓은 쇼파와 테이블, 선베드가 있었지만 모기나 벌레가 많아서 잠깐만 있어도 여기저기 물리기 일쑤여서 이 공간을 활용하지 못하고 모기를 피해 꼭꼭 문을 닫고 실내에만 있어야 했던게 안타까웠습니다.
그외에는 모든 것이 좋았습니다. 조식도 가짓수가 많았던 건 아니지만 하나하나 맛있었고 비치에서의 풍경도 멋졌으며 공용 풀도 좋았지만 굳이 공용 풀로 갈 필요가 없을 만큼 개인 풀도 충분히 넓었습니다. 자라스 레스토랑은 가격은 좀 있었지만 명성에 걸맞게 대부분의 음식이 훌륭했습니다.
그리고 무엇보다 직원분들 한 분 한 분이 모두 친절하셔서 어디에서나 기분 좋게 지낼 수 있었습니다. 저희 담당 버틀러셨던 Sophia는 수시로 저희의 편의를 봐주시려고 세심히 신경써주셨는데 특히나 밤 비행기였던지라 체크아웃 후에도 호텔에서 늦게까지 시간을 보내야 했는데 마지막 문을 나서는 순간까지도 저희를 환대해주시며 챙겨주셨습니다. 핀토 레스토랑이나 Jah, Napha, Opor 라운지 직원분들도 뵐 때마다 항상 먼저 와서 필요한 것이 없는지 물어봐주시고 도움을 요청하면 성심성의껏 도와주셨습니다. 덕분에 즐겁게 여행을 마무리할 수 있었습니다. 이 자리를 빌어 감사함을 표합니다. 다음 번에도 다시 뵐 수 있기를 희망합니다. ขอบคุณค่ะ.

A few days ago, I stayed with my family for 3 nights in a two bedroom pool villa.
First of all, disappointing thing is that there are only bedrooms on the 1st and 2nd floors, and there is no common space such as a living room, so there was no place for the family to be together. Around the pool on the 1st floor, there were wide sofas, table, and sunbeds as well as a nice garden, but there were a lot of mosquitoes and insects, so even for a short while, my family were bitten here and there.
Other than that everything was wonderful. Breakfast wasn't a lot of variety, but each one was delicious, the view from the beach was nice, and even though the public pools also were nice, but the private pool was large enough that we didn't have to go to the public pool that much. Jaras restaurant was a bit pricey, but most of the food was excellent, living up to its reputation.
And above all, each and every one of the staff was kind, so I was able to have a good time anywhere. Sophia, who was our butler, was very attentive to our convenience from time to time. Especially since it was a night flight, we had to spend time at the hotel late after check-out, but she welcomed us and took care of us until the moment we left the last door. Every time I go to the pinto restaurant for breakfast or lounge, the staff, for instance Jah, Napha, Opor, always come first to ask if I need anything, and when I ask for help, they sincerely helped. Thanks to them, I was able to finish the trip happily. I would like to take this opportunity to express my gratitude. We hope to see you again next time. Thank you.
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Date of stay: June 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from InterContinental Phuket Resort, Other at InterContinental Phuket Resort
Responded 17 Jun 2023
Dear sir, Sawasdee kha from InterContinental Phuket Resort. Thank you for staying with us recently and for taking the time to share your comments. I am delighted to read that you had an enjoyable holiday and that our secluded, yet convenient, location provided the perfect place for you to relax and unwind. It was great that the warm, attentive service from our team exceeded your expectations. We take pride in delivering the highest level of service and I am glad that our entire team was able to meet your every need and deliver a relaxing and worry-free stay. Thank you once again for your stay and it would be our sincere pleasure to welcome you back in the future. Best Regards, Management Team InterContinental Phuket Resort
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melita1 wrote a review Mar 2020
Frankfurt, Germany
5.0 of 5 bubbles
Our stay here did not get off to a good start as upon arrival we were informed that the Ocean View Club room we had booked was not available due to maintenance. We were given a so called upgrade to an awful Lagoon Villa with a pool outside that was shared with other rooms so lying in your bed you saw people floating past your room in the pool looking in so no privacy at all. Thankfully after one night we were moved to the room that we had booked and from then on all went well. Due to the Corona virus the hotel was empty and sometimes we were the only ones at the breakfast buffet. Buffet was good but nothing special. All the staff we met were friendly and it is worth paying the extra for the club amenieties. Nice choice of sandwiches and cakes for afternoon and canapes and free flow drinks in the evening. Special mention to Pang in the club area for looking after us so well. Nice area to sit outside the club in the evening until they turn on the spotlights which are much too bright and it is like sitting on a floodlit football pitch.. The beach is beautiful but the loud music from the club next door does get annoying at times.
All in all this hotel can be recommended
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Date of stay: March 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from InterContinental Phuket Resort, Other at InterContinental Phuket Resort
Responded 4 Oct 2022
Dear sir, Greeting from InterContinental Phuket Resort. Thank you for staying with us recently and for taking the time to share your comments. I am delighted to read that you had an enjoyable holiday and that our secluded, yet convenient, location provided the perfect place for you to relax and unwind. It was great that the warm, attentive service from our team exceeded your expectations. We take pride in delivering the highest level of service and I am glad that our entire team was able to meet your every need and deliver a relaxing and worry-free stay. Thank you once again for your stay and it would be our sincere pleasure to welcome you back in the future. Best Regards, Management Team InterContinental Phuket Resort
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A lot to digest? Read an AI-generated summary of recent traveller reviews.
Joe W wrote a review Dec 2020
Bangkok, Thailand
4.0 of 5 bubbles
My partner and I had the pleasure to spend two days/nights in the InterContinental Phuket recently.

Facilities: All the facilities are absolutely fantastic and very well kept. Numerous swimming pools dotted around the property and a great well-equipped 24h gym.

Restaurants: Breakfast at Pinto was delicious and we also had the opportunity to have an evening meal at their beach front restaurant, Pine. All food and beverages were of the highest quality.

Staff: All staff members were fantastic ambassadors for the hotel. They went above and beyond on numerous occasions. A special mention goes to the concierge service which looked after our car and luggage.

Rooms: This is where my overall rating fell down. The rooms are immaculate, with fantastic amenities and design. My only issue (and a major one at that) is that there is little sound protection between the rooms. You can hear most, if not all, of the comings and goings of the room next door. While my neighbours were not being loud in the slightest, it was still annoying that I could hear (and assume they could hear) everything that was going on. Being able to hear your neighbour's coffee machine brewing at half past six in the morning wasn't the pleasantness way to start the day.

I would expect a five-star hotel that charges upwards of $300++ per night to at least have put some consideration into this element. It's a shame, because otherwise it's a great hotel.
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Date of stay: December 2020
4.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Room Tip: If possible, opt to choose a room at the end of the wing and without a room above you.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pim Manasakul, Marketing at InterContinental Phuket Resort
Responded 3 Jan 2021
Dear joew2016, Thank you for sharing your thoughts with us on TripAdvisor. We're delighted to hear you enjoyed the facilities, the pool and the breakfast experience. The staff are thankful for your kind comments as they always strive to enhance guest experience. For the rooms, we sincerely apologize it fell short of expectations. We will investigate and come up with ways to improve to ensure you leave feeling rested. Meanwhile, we appreciate your feedback and hope to see you again. Best Regards, Management Team
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Crystal97 wrote a review Feb 2020
London
4.0 of 5 bubbles
Although this is a beach front property it’s only really beach front if you’re staying in a Club Room. The rest of the rooms are at the back of the hotel across a road. It’s a short walk to the beach if you’re staying in one of the non Club Rooms or a buggy can take you to the beach. It’s not an issue but just in case you’re expecting a traditional beach front hotel just be mindful of which rooms you are booking.

The Club facilities are limited. Only open at certain times. No fresh juices throughout the day.

The staff at Pinto restaurant where breakfast is served are great. Poranee, the restaurant manager is very hands on. Lookgate, another member of her team also great. The staff on the beach are also great.

Lots of local restaurant options on the beach but if you walk about 7-10 minutes further to Kamala town which is on the left just after Fantasea there’s a great restaurant called Lord of the Sea Restaurant- amazing fresh fish. Great fresh juices too.
There’s also a market which opens Monday and Fridays just opposite where you can buy the usual souvenirs etc.. also local cheap eats.

The beach itself is wonderful... lovely warm water.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from InterConPhuket2019, Manager at InterContinental Phuket Resort
Responded 18 Feb 2020
Dear Crystal97, Greeting from InterContinental Phuket Resort. To start thank you very much for choosing to stay at our newly InterContinental Phuket Resort. We are pleased to read that you are impressed with the overall quality, environment, service at Pinto restaurant from Khun. Poranee and Khun. Lookgate, we are most grateful. We noted that you felt the Club facility levels of our new resort is not yet perfect, we apologize for not meeting your expectations fully. Your comments are truly appreciated, thank you for taking the time to share your comments with us. We truly hope to welcome you back to our resort in the not too distant future. With best personal regards, InterContinental Phuket Resort Team
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Ake wrote a review Nov 2020
5.0 of 5 bubbles
The hotel is new and nicely decorated. The mountain side is larger and relatively quiet. You get the feeling of tranquility that you may be in the northern part of Thailand with some photogenic spots. The beach side is a much smaller but offers a nice ocean view with a large swimming pool at the Kamala beach front and restaurants/club lounge on the side.

We stayed for 3 nights in the Club Ocean View Room during the long weekend in Thailand so the hotel is quite crowded. However, the staffs are very attentive and hospitable. Originally I requested the high-floored room at the time of booking. Due to the high occupancy, we only get the room on the 2nd fl with blocked view of the ocean, so we are a bit disappointed. Special thanks to Khun Nila who took our feedbacks into consideration and very accommodating in changing our room to the beach front side, when available. The beach front ocean view room offers an incredible ocean view but it is also right next to Cafe Del Mar club. We stayed during the night club grand re-opening after COVID-19, so it was noisy until very late at night. Anyone who books these rooms and wants a good night sleep should take this into account as well.

The club facilities and staffs were excellent. Afternoon tea sets and evening cocktails have a variety of choices. We got the hotel promotional price with government discount program, so overall it was well worth the price. One thing we want to see improving was the breakfast. It offers a wide variety of choices, however, most Thai dishes were quite bland and not tasty in my opinion. At least in the club, there should be freshly squeezed orange juice or coconut milk. In addition, we wish there could be a working desk/station provided in the room.
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Date of stay: November 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pim Manasakul, Marketing at InterContinental Phuket Resort
Responded 7 Dec 2020
Dear Khun akeekarat, Thank you for the five-star review on TripAdvisor. We're happy to hear you loved the hotel's decorations, the peaceful accommodation on the hillside and also that you enjoyed the resort's tranquil environment. Our resort is quite unique in its design and we're always delighted to see guests get quite involved in finding the best photo spots. We appreciate your comments on the resort but we also noted your feedback on many aspects of the service in regard to the noise and the breakfast. We will continue to improve as we hope to see you back again. Best Regards, Management Team at InterContinental Phuket Resort
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CanSunSeeker wrote a review Feb 2020
Toronto, Canada
5.0 of 5 bubbles
Our stay was back in November during the soft open. Despite a couple of hiccups here and there due to the newness of the hotel I would recommend and I believe it will only get better from here. The staff was very helpful and attentive from checkin, concierge desk, beach side bar all excellent and welcoming. They had great recommendations and always remembered us and inquired about our experience. The hotels is new well appointed and an instagrammers delight. The rooms are well designed we booked the King Superior Lagoon Access Room enjoyed the walk out to the pool. Jetted area provided at our doorstep. Be forewarned as its a pool access room you do forgo some privacy. The room was nicely decorated enjoyed the deep tub and bathroom amenities. Breakfast had a great spread and the beach side restaurant was affordable. Jaras was very expensive but the food and service was excellent. The drinks at this resort were really expensive for some reason and I don't believe it's worth the price, you may want to consider purchasing something at Duty free or at the airport. Overall excellent hotel, service A+, pools were great, beach is great and it's new what else can you ask for?
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Date of stay: November 2019
5.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from InterConPhuket2019, Manager at InterContinental Phuket Resort
Responded 16 Feb 2020
Dear CanSunSeeker, Greetings from beautiful Phuket! We are most grateful for your most kind feedback and also for being one of our very first guests. We are delighted to hear that you all had an enjoyable and memorable stay with us, especially know you have enjoyed our service, room facility, Pinto and Jaras.. we have shared your feedback with team and collectively we hope you will re-visit in the not too distant future. With Best Regards, InterContinental Phuket Resort Team
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barbarasE9868NM wrote a review Feb 2020
2.0 of 5 bubbles
We started our vacation at the Intercontinental at Kamala beach. We chose this brand new hotel because we wanted a quiet and relaxing start before exploring more of quirky Thailand.

After a 11h flight and another 30min drive from the airport (for 750 baht!!!), we were happy to finally arrive at the hotel and our first reaction was confusion.
Turns out, the main building of the hotel (reception, breakfast, spa, rooms and villas) is not located at the beach! Instead a big road with quite heavy traffic parts the hotel from the beach. The receptionist informed us then, that the beach wing is only for Intercontinental Club Members - with a separate breakfast restaurant. Luckily all hotel guests are allowed to use the beach, but only after crossing the street via a hotel tunnel.

We were really shocked and confused since there was absolutely no information (not on the website itself, nor on the booking portals) that the hotel is split into two buildings. To make things worse, you have absolutely no view to the beach from the main building because it is built to face the mountains.
After surviving the first shock, we didn’t have to wait long for the second one. We were informed that during our stay, the complete beach wing was booked by an obviously very rich Indian family, who was celebrating their 25year anniversary. We never witnessed an Indian party before, but they sure were saving no expenses. They must have spend so much money, that the hotel totally forgot their normal guests. Due to the booking of the complete beach wing, there were only limited lounges at the beach for other guests. These lounges were moved to the public beach and there was absolutely no service at all. No drinks, no food - we were lucky to find a water dispenser.
All this would be tolerable, if the hotel would have done more than a little excuse of 20% off the spa treatments. It is absolutely okay for a hotel to hold big receptions or weddings, but after paying more than 630€ for 2 nights and not being able to use all hotel facilities, nor getting any service, we were really pissed.

Fortunately, the hotel itself is beautiful, rooms have a decent size and are quiet and breakfast was delicious.
However it is a huge dealbreaker to find out, that the booked “splendid beachfront sanctuary in Phuket” is actually not a beachfront sanctuary, by all means. Plus Kamala beach is an absolute pain in the ass, we had a feeling we landed at the Ballermann at Mallorca and not in Thailand.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHGService, Guest Relations Manager at InterContinental Phuket Resort
Responded 23 Feb 2020
Hi Barbarase9868nm, I admire you for getting out of your way to send us your honest comments. I'm happy that you chose us when you had your leisure getaway. All we wanted is to give the glamour of Intercontinental Life. It seems we didn't meet all of your expectations. While I'm glad to know that you were pleased with our rooms and breakfast options, I'm sorry that you found the resort set up confusing, and that there was no view of the beach from your room. One of our standards is a design that promotes international allure. I'm concerned that you don't see our guest service in that manner. The thoughts of our guests are important, so I relayed yours to our upper management. Please trust that we'll consider your words in our future enhancements. Please be our guest so that we can make your next vacation noteworthy and alluring. Warm regards, Leni C. Case Manager IHGService
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Fleetcat wrote a review Feb 2021
Edinburgh, United Kingdom
4.0 of 5 bubbles
Intercontinental and similar large brands wouldn’t normally be on my radar but given the world as it is Kamala Beach had been recommended as a good option for a bit of life and this hotel was the most obvious choice for our tastes. Something stopped me from booking three nights and I’m glad I didn’t. Two was fine.
The good. The beach is stunning. The location on said beach is perfect – particularly for Phuket where there are stricter beachfront building rules than Samui. Our room is nice and fresh and modern (suite on the beachfront one floor up so ideal view) but small for a suite. The saving grace was the food is generally excellent. Breakfast was lovely – for us best of all hotels we stayed in this trip.
The mixed. Welcome left a bit to be desired. Admittedly we were early but were not sought out when our room was ready. The ambience is that of a large international brand – obviously unsurprising and as intended – just not for us. The staff were more than fine but lacked the warmth and humour (and possibly empowerment?) of elsewhere. The hotel is split between beach and hillside so if you are on the beachside you really feel like a small boutique hotel and you don’t easily access the full estate. The club facility is VERY limited – drinks OK but food pretty poor – understandable with COVID-19 but could do (a lot) better. Particularly for vegetarians.
The bad. We arrived Sunday so there was pretty horrible (IMHO) DJ music playing for brunch. We were told it would be gone on Monday, but it played all day – albeit quieter. Really not our bag. Our room was nice, but the balcony was open to next door so lost most privacy. The wine pours were mean in the restaurant (in fairness an issue everywhere in Thailand that needs to be addressed).
The Value. Poor compared to other hotels stayed in even with resident’s discount – we were getting a pool villa (with a lot of privacy) in a genuine five-star facility elsewhere for same money.
It was noticeable that we were probably not the norm as I saw at least two people extend their stays while sitting in the club area. I nearly gave the IC a three because we really (really!) didn’t like the music from the bar which was unavoidable for us having paid the extra for a beachfront however that might be just us, so I think this is a generous four.
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Date of stay: February 2021
4.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from InterContinental Phuket Resort, Other at InterContinental Phuket Resort
Responded 4 Oct 2022
Dear Fleet Cat, Thank you for staying with us recently and for taking the time to share your comments. I have taken note of your feedbacks and passed this on to our team for the immediate actions to ensure the pleasant stay for our guests. Thank you once again for staying with us. We anticipate delivering another holiday that is equally memorable for you in the nearly future. Best Regards, Management Team InterContinental Phuket Resort
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Daniela K wrote a review Jan 2020
+1
3.0 of 5 bubbles
We stayed at this hotel for New Years and we must say it has its ups and downs. The hotel just opened and is absolutely beautiful. The rooms are great and the grounds are very nice with a beautiful temple in the middle. However the majority of the rooms is across a busy road from the beach, so you either have to walk in a tunnel under the road or take a buggy to go to the beach side. There were never enough beach beds available so we had to wait on the sand until some became available. The service in the hotel is not up to 5 star hotel standard. Most staff don’t speak enough English to even order at the restaurant, which was very annoying and not relaxing to be on holiday. The minimum is that you want to be understood. There was a very small variety of choice for food at the beach restaurant and most dishes “not available” so once we asked for some grilled chicken for our daughter as we got tired of eating pizza every day and the waiter said that he will make this possible. At the end of a very long wait he brought us pizza with chicken. Very disappointing. The waiting time to get drinks was super long as well. So basically if you like good service - this hotel hasn’t figured it out yet. No managers were to be seen, just clueless beginners staff.
We arrived with a 4 year old and the hotel didn’t have an extra bed available until 4 nights later.

On the positive side though - the hotel is brand new with very good quality finishes. You won’t be disappointed by the rooms. The restaurant food is amazing once you actually get it. There are three restaurants - one has great pizza and pasta and the other has fine dining Thai cuisine. The beach restaurant has very limited choice, so we were going to the restaurant next door called Shimmer. Which had much better service and a better variety of food. Breakfast is ok, but nothing special.

I’d recommend to wait until the hotel has settled in and improved their service until booking it.
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Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHGService, Guest Relations Manager at InterContinental Phuket Resort
Responded 25 Jan 2020
Hello Daniela K, Thank you for taking the time to give us your feedback about your stay at our hotel. We believe international travel should always be alluring and it appears that there are some lapses that made an impact on your experience. I'm sorry to learn your uneasiness due to the limited beach beds. I recognized your unwanted challenges when ordering food at the restaurant. It's with regret to know that your dining experience didn't match your expectations because of the long waiting time and a limited variety of food at the beach. What you described isn't what we promised and not the impression we want you to remember us. I shared your review with our hotel management. Trust that all the areas you've mentioned that we need to work on will be discussed with the team and involved department to ensure each stay would be comfortable and pleasant as possible it can be. We appreciate the opportunity you've given us. I hope you'll come to visit us again and show you our commitment to providing an exceptional experience! Safe travels, Jomar M. Case Manager IHGService
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Endee wrote a review Nov 2022
+1
5.0 of 5 bubbles
From the moment of checking in, this resort has been lovely. The receptionist was kind and was able to give us a room upgrade. We were escorted to our room via buggy (golf cart). The room was comfortable! Soft bed, lovely tub, and amazing views from our balcony. Room service was very tentative and provided the few things we asked for in a timely manner. There's an iron, ironing board, slippers, safe, and umbrella in the room. The bar area provided great items to choose from. Water is included. The coffee in the room, illy, I'm a fan of and is delicious. There is a tunnel underneath the main road that guests can walk from the main part of the resort that leads to the beach side (Kamala beach). When you get to the area closest to Kamala beach, there is a pool that is 4 feet 6 inches in depth. There you will find a superb Michelin star restaurant called Jaras. There is also a beach bar alongside the pool that opens until midnight. Being able to walk directly from the resort onto Kamala beach is wonderful. The staff throughout the resort are kind and courteous. The entire layout of the resort is eye catching. The white structure that is the focal point seen from the main entrance is the spa. I went there for a facial. They were accommodating and were able to squeeze us later in the evening. The part that I didn't like is that the facial I asked for included extractions as listed in the service menu. By the time the facial was complete, the extractions were never done. We were leaving the next morning, so I wouldn't have been able to return to the spa if they provided compensation. Perhaps I should've confirmed upon arrival to the appointment exactly what will be done so there's no questions asked. When I go back to Phuket, this is the resort I am returning to. Don't hesitate. You'll enjoy it here. Khab kun ka.
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Date of stay: November 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from InterContinental Phuket Resort, Other at InterContinental Phuket Resort
Responded 28 Nov 2022
Dear Nikadls, Sawasdee kha from InterContinental Phuket Resort. Thank you for staying with us recently and for taking the time to share your comments. I am delighted to read that you had an enjoyable holiday and that our secluded, yet convenient, location provided the perfect place for you to relax and unwind. It was great that the warm, attentive service from our team exceeded your expectations. We take pride in delivering the highest level of service and I am glad that our entire team was able to meet your every need and deliver a relaxing and worry-free stay. Thank you once again for your stay and it would be our sincere pleasure to welcome you back in the future. Best Regards, Management Team InterContinental Phuket Resort
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Answer from RONNY M
Clark Freeport Zone, Philippines150 contributions9 helpful votes
Hello, I didn't noticed any construction work at the days i stay at the hotel. Unfortunately i cannot give advice regarding your question.
Answer from TeeCee
Palm Beach, Australia83 contributions33 helpful votes
Yes...there are bars and restaurants literally starting from next door on the beach which is the Cafe del Mar, a very happening place and very busy at night. so from there you cross a little bridge and walk behind all the bars on the beach and further on about 5 to 10 minutes you're in the thick of it all. it's very easy to walk everywhere...everything is really close by.
Anita R asked a question Jan 2023
London, United Kingdom4 contributions10 helpful votes
what time is check in?
Yiyi Z wrote a tip 16 Jun
23 contributions
5.0 of 5 bubbles
"The main breakfast restaurant could be busy around 9:30 am. So try to go early or later."
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Jan P wrote a tip 14 Jun
Singapore, Singapore39 contributions7 helpful votes
4.0 of 5 bubbles
"the entrance to the breakfast room can get very hot in the plain sun. better go early to avoid queues. "
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DW wrote a tip May 2024
Chula Vista, California5 contributions
5.0 of 5 bubbles
"In the evening, especially Friday night, the club next door gets a little loud. But I enjoyed this as well."
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Ashharis wrote a tip May 2024
Singapore, Singapore6 contributions1 helpful vote
5.0 of 5 bubbles
"Plenty daybed available and almost not occupied all time. "
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Azizalkhoori wrote a tip Apr 2024
Doha, Qatar377 contributions89 helpful votes
5.0 of 5 bubbles
"Book early and directly with hotel , and don’t miss the club entry"
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Not the right property for you?
There are more places to choose from in the Kamala area.
PRICE RANGE
S$333 - S$495 (Based on Average Rates for a Standard Room)
LOCATION
ThailandPhuketKathuKamala
NUMBER OF ROOMS
221
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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INTERCONTINENTAL PHUKET RESORT: UPDATED 2024 Hotel Reviews, Price Comparison and 3,488 Photos (Kamala) - Tripadvisor

Frequently Asked Questions about InterContinental Phuket Resort
Which popular attractions are close to InterContinental Phuket Resort?
Nearby attractions include Shyam Tailor House Kamala Phuket Bespoke Tailor Thailand (0.2 km), Kamala Beach (0.6 km), and Laem Sing Beach (0.8 km).
What are some of the property amenities at InterContinental Phuket Resort?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at InterContinental Phuket Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at InterContinental Phuket Resort?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at InterContinental Phuket Resort?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to InterContinental Phuket Resort?
Conveniently located restaurants include Pinto Restaurant, Pine Beach Bar, and Devas' Lounge.
Are there opportunities to exercise at InterContinental Phuket Resort?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does InterContinental Phuket Resort have airport transportation?
Yes, InterContinental Phuket Resort offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at InterContinental Phuket Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does InterContinental Phuket Resort offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at InterContinental Phuket Resort?
The staff speaks multiple languages, including English, Chinese, and Thai.
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