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Hotel Novotel Taipei Taoyuan International Airport

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No. 1-1, Hangzhan S Rd, Dayuan District, Taoyuan 33758 Taiwan
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Room & Suite (718)
Dining (148)

About

#1 of 10 hotels in Dayuan District
Location
Cleanliness
Service
Value

Everyone needs a place to lay their weary head. For travellers visiting Dayuan, Hotel Novotel Taipei Taoyuan International Airport is an excellent choice for rest and rejuvenation. Well-known for its family-friendly environment and proximity to great restaurants, Hotel Novotel Taipei Taoyuan International Airport makes it easy to enjoy the best of Dayuan.

Hotel Novotel Taipei Taoyuan International Airport offers guests an array of room amenities including a flat screen TV and air conditioning, and getting online is possible, as free wifi is available.

The hotel offers room service and a concierge, to make your visit even more pleasant. The property also features a pool and breakfast. Guests arriving by vehicle have access to free parking.

Given the close proximity to Power Farm (1.3 mi), guests of Hotel Novotel Taipei Taoyuan International Airport can easily experience one of Dayuan's most popular landmarks.

While in Dayuan, you may want to check out some of the restaurants that are a short walk away from Hotel Novotel Taipei Taoyuan International Airport, including Chun Shui Tang (Taoyuan Airport) (0.9 mi), A15 Taiwan Food (1.1 mi), and Novotel Taipei Taoyuan International Airport‎ Hotel Restaurant (The Square) (0.0 mi).

Whether you’re travelling for business, pleasure or both, Hotel Novotel Taipei Taoyuan International Airport is sure to make your visit to Dayuan one worth remembering.

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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Free airport transportation
Business Centre with Internet Access
Parking
Wifi
Hot bath
Indoor pool
Heated pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Complimentary tea
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Full body massage
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Family
Languages Spoken
Chinese
2341Reviews94Q+A100Room tips
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H Liu wrote a review Apr 2021
Taipei16 contributions34 helpful votes
We had a little staycation here over the long easter weekend and we loved it. We stayed in a suite on the top floor overlooking the airport, and the view was awesome. After a whole year of no travel, watching the (surprisingly frequent) planes landing and taking off was oddly therapeutic. The room itself was very well appointed, quite spacious, and had a great floor plan. The bed was comfy, and was perfect for a lazy weekend. As Platinum members we had access to the lounge, which also overlooks the airport and was a real gem. The service from staff at the lounge was impeccable. They very impressively remembered everybody and their preferences, and were very proactive in providing refreshments while discretely and diligently keeping the lounge clean and tidy at all times. The hot and cold apps during the daily happy hour, while not hugely extensive, were of very very decent quality. It was a quite a treat to be there, and quite a highlight of our stay. Breakfast at Q Square was acceptable, but nothing to write home about. The selections were extensive enough, but nothing was particularly memorable. We only had breakfast one day out of the three nights we were there. The liunge happy hour, on the other hand, we showed up for daily! The check in process was exceptional. Elite recognition here is top-notch, which was quite unexpected. Upon arrival, we were swiftly escorted to the lounge for check in. We had booked two days in a base room and one day in the executive suite. As the suites had been fully booked for the other days at the time of booking, we had no expectation of an upgrade, so we were very pleasantly surprised when they upgraded us to the suite for all three nights. We were also offered 5pm late check out. All of this was offered proactively without any prior request. This Novotel is definitely not stingy with its guests! The location of the hotel is a plus or a minus depending on what you plan to do. For our staycation, the location was pretty much perfect. It sits smack on top of the MRT which can take you to Zhongli and Taoyuan HSR in minutes. However, unless you’re driving, it is the only way to get in and out of the hotel, whcih means you can’t stay out too late. Also, because it’s sandwiched between the highway, motorcycles can’t get in, which means once the MRT closes, there’s no Uber Eats or foodpanda when you get hungry after hours. All in all, this was a great stay. We will definitely be back again.
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Review collected in partnership with Accorhotels.com
Date of stay: April 2021
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Location
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2 Helpful votes
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Freightdog wrote a review Feb 2021
Dayuan District, Taoyuan1 contribution2 helpful votes
Rooms are decent, but very noisy due to nearby location of Runway. Don’t expect a quiet room. Windows do open but due to exhaust of nearby aircraft unable to leave open. Room service food quality is terrible. First meal had to be returned due to food being undercooked and cool. Terrible review do to the horrible food quality served by room service. I’ve stayed here servers times. Terrible food quality each time.
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Date of stay: February 2021Trip type: Travelled on business
2 Helpful votes
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Response from Rimbeuf Eric, 總經理 at Hotel Novotel Taipei Taoyuan International Airport
Responded 25 Feb 2021
Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Taipei Taoyuan International Airport. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are sorry to know the dinning experience didn't meet your expectations. We will have our chefs to improve food quality and service. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eric Rimbeuf General Manager Novotel Taipei Taoyuan International Airport
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展陽 徐 wrote a review Aug 2020
New Taipei, Taiwan1 contribution3 helpful votes
1 排隊check-in站著等了足足 45分鐘; 現場像我一樣的旅客排了三長列,比較像是買火車票而非星級旅館; 而check-out時又等了30分鐘. 2. 特別預定有浴缸的房型,結果浴缸因水擋長期氧化而無法儲水; 房務的解決方式:塞條毛巾。 3. 特別衝著3000元住宿方案,+89可以spa 30mins, 兒童可免費加一床的號召:實際是: 直到下一周都無名額;兒童也無法加床。 I think they bite more than they can chew. Cost down, QUALITY down. It comes both ways.
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Date of stay: August 2020
2 Helpful votes
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TEBourne wrote a review Aug 2020
Hong Kong, China2 contributions4 helpful votes
TPE Airport Novotel has good rooms, however the communication among staff and guests leaves much to be desired. I’ve stayed here several times, and I’ve always left feeling underwhelmed. Specifically today as I was ironing my shirt in my room, the iron left rust stains on my shirt from the steam holes. I contacted the hotel staff asking for a new iron to try to salvage the mess i now have, and the iron they deliver has surface rust on the iron. Who doesn’t love a rust stained dress shirt! Bottom line, come here with freshly pressed items!
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Date of stay: August 2020Trip type: Travelled on business
2 Helpful votes
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ayshhk wrote a review Jun 2020
Hong Kong, China106 contributions48 helpful votes
Though it's not the first time I stay in this hotel, comments are still worth to be given. The welcome gift received surprises me. It was not the same kind of fruits as before. It was a packet of red packets for Chinese New Year. The design of them is lovely. Also, I got some strawberries, a piece of chocolate with a Chinese character 'luck' on the surface, assorted nuts and Madeleines. The presentation of them was good as well. Upon my arrival, I found that the bathroom door could not be shut tightly. I talked to the staff about it at the lounge before I left for sightseeing. When I came back that night, the door was repaired. I was satisfied of the rapid response of the staff member, especially Krystal. In the first evening, I stayed at the executive lounge after hanging out for a while day. While I was eating, a staff brought a plate of dessert which is made of ruby chocolate to me. It is my pleasure that I could taste them before they were officially launched during Valentine's Day. They were delicious. On the last night staying in the hotel, I went to the lounge again after buying loads of souvenirs. I found steam fish and "Buddha's delight" (佛跳牆) in the food station which was out of my expectations. I think it is good for promoting Chinese food to non-Chinese visitors though they may not like them. Anyway, both dishes were good in taste to be honest. Last but not least, I would like to thank all the staff in the hotel, especially Krystal, Ling, Rebecca, Ailen and Lucy for providing outstanding services during my stay.
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Date of stay: January 2020
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Room Tip: Great view for the airport runways
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2 Helpful votes
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Patrick_batman11 wrote a review Mar 2020
Hong Kong, China112 contributions51 helpful votes
We pick this hotel because of location , we need to get on plane on early morning.And this hotel just 5 mins ride away from airport. Free shuttle provide at from 6 am , but also underground station just next to hotel , also can bring you to T1 & T2 in 5 mins. If you want to go to Taipei , you can take airport express too, take you around 40 mins. Staff are nice and room is so tide. For sure will come next time.
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Date of stay: March 2020
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2 Helpful votes
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Response from EricRimbeuf, 總經理 at Hotel Novotel Taipei Taoyuan International Airport
Responded 7 Apr 2020
Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Taipei Taoyuan International Airport. We hope your next visit will be as pleasant as the previous one. Sincerely, Eric Rimbeuf General Manager Novotel Taipei Taoyuan International Airport
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Snoofkin wrote a review Feb 2020
IL111 contributions66 helpful votes
Stayed for one night before a flight back the next day. Breakfast was superb, with endless options. Much more than I would expect from an airport hotel. Rooms are comfortable and clean, better than the usual airport hotel rooms. Location is very good. Not inside the terminal, but easy to reach with public transportation from the airport, or the hotel shuttle bus. Also, a 15 min taxi drive to a near shopping center with many dining options. One comment to the reception Manager - your team members seems to know their job, yet no really showing interest in their guests, more of "here's your room card, take it and move on". Nothing rude, just requires some fine tuning. Will stay here again on future visits.
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Date of stay: January 2020
Value
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Trip type: Travelled on business
2 Helpful votes
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Response from EricRimbeuf, 總經理 at Hotel Novotel Taipei Taoyuan International Airport
Responded 7 Apr 2020
Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Taipei Taoyuan International Airport. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eric Rimbeuf General Manager Novotel Taipei Taoyuan International Airport
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Teo Mary wrote a review Feb 2020
Singapore, Singapore38 contributions38 helpful votes
We stay in Novotel Hotel from 10 Feb 2020,during the Coronavirus period. Everyone were wearing mask including us everywhere in Taiwan. Felt quite safe here. Very convenient too, the MRT is just at the doorstep. Wouldn’t dare to explore many places due to the virus. Just relax in the hotel. We patronized the hotel’s restaurant, the breakfast was good, especially the braised pork with mushrooms. It’s was super... super good eating it with rice. Very flavorful and fragrant. We loved it so much.
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Date of stay: February 2020Trip type: Travelled as a couple
2 Helpful votes
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Response from EricRimbeuf, 總經理 at Hotel Novotel Taipei Taoyuan International Airport
Responded 7 Apr 2020
Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Taipei Taoyuan International Airport. We hope your next visit will be as pleasant as the previous one. Sincerely, Eric Rimbeuf General Manager Novotel Taipei Taoyuan International Airport
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PL L wrote a review Feb 2020
Penang Island, Malaysia4 contributions13 helpful votes
Dear Reception Manager / Management of Novotel Hotel Taoyuan, This is to bring to your notice that I am extremely disappointed with the service given by your reception and hotel management on the 25th January 2020 (First Day of Lunar New Year). It is truly a bad experience which has ruined what was supposed to be a happy holiday. It was during Chinese New Year this year that my family and I (10 of us) have travelled to Taiwan and booked 5 rooms with your hotel. Upon arrival, we discovered the severity of the current novel coronavirus as it was just announced that someone from Taiwan was infected. We noticed many hotel guests including staff were wearing masks. As we did not bring any, we asked the reception for the nearest convenience store and was directed to go to the airport as most stores near the hotel were closed for the Chinese New Year holidays. I travelled all the way back to the airport only to discover that all masks were sold out. I then took a taxi to town and managed to purchase 5 masks which were the last few left on the shelves. My taxi driver even kindly gave me 2 masks. Upon returning to the hotel, I requested with reception to spare me 3 masks for my family members. The lady who was working at that time (and wearing mask) did not bother to even understand my situation or even check if they have any spares. She just said ‘not available’. I then emphasized to her that if they could not spare us any, I will have to go out by taxi again to town and find some more. Bear in mind, this was during Chinese New Year Eve dinner time. That did not change a thing and I was told that hotel do not provide masks. It wasnt until I have entered the taxi for the second time when another staff came chasing after me to let me know they have some but it was too late as taxi has left. I could see that all your hotel staff are wearing masks. I am appalled by the lack of empathy given by your front desk service even after understanding my situation. I did not demand for the hotel to provide masks for each and every one of my family members but only spare a few as we could not purchase any outside at that time. The indifferent behaviour or as Chinese say, the lack of 人情味 has made me think twice about returning to your hotel. I have been a loyal customer of your hotel whenever I’m taking business trips to Taiwan and have always appreciated the customer service you offered. However, this experience and the behaviour of your staff has left a bad taste in my mouth. I hope that in the future, your hotel should be well prepared to handle such type of situations better to make your guests feel safe, comfortable and well taken care of.
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Date of stay: January 2020Trip type: Travelled with family
5 Helpful votes
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Response from EricRimbeuf, 總經理 at Hotel Novotel Taipei Taoyuan International Airport
Responded 7 Apr 2020
Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Taipei Taoyuan International Airport. At Novotel, I would like to apologize again due to the availability for the mask. I will share this to our team and educate them for the better service. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eric Rimbeuf General Manager Novotel Taipei Taoyuan International Airport
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AndyTse_829 wrote a review Feb 2020
Hong Kong, China228 contributions54 helpful votes
+1
I have stayed twice in the Novotel Taipei Taoyuan Internation Airport within a month. Novotel is located in a 5-10 mins ride from the Terminal and they provided shuttle from/to airport terminal every 30 minutes. Or else, you may also choose to take the Metro to A14a Airport Hotel Station. And the hotel entrance is just a few steps from the station. The room is stylish and spacious. The airport view is awesome from the room especially for airplane lover. But if you are not airplane lover, you may still hear some airplane engine sound as it's really close to the runway and taxiway. The bathroom is spacious. However, for my both stay, the magic glass in the bathroom is not working at all. The staff are helpful and polite but sometimes queue will be formed to wait for check-in. Overall, it's a hotel worthy to stay especially if you need to catch a early flight in the morning.
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Date of stay: January 2020
Rooms
Service
Sleep Quality
Room Tip: Airport View Room is great for Plane Lover
See more room tips
2 Helpful votes
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Response from EricRimbeuf, 總經理 at Hotel Novotel Taipei Taoyuan International Airport
Responded 7 Apr 2020
Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Taipei Taoyuan International Airport. We hope your next visit will be as pleasant as the previous one. Sincerely, Eric Rimbeuf General Manager Novotel Taipei Taoyuan International Airport
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PRICE RANGE
US$85 - US$137 (Based on Average Rates for a Standard Room)
LOCATION
TaiwanTaoyuanDayuan District
NUMBER OF ROOMS
360
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Frequently Asked Questions about Hotel Novotel Taipei Taoyuan International Airport
Which popular attractions are close to Hotel Novotel Taipei Taoyuan International Airport?
Nearby attractions include Gloria Outlets (6.1 km), Taoyuan International Baseball Stadium (7.8 km), and Taimao Shopping Center (6.9 km).
What are some of the property amenities at Hotel Novotel Taipei Taoyuan International Airport?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Hotel Novotel Taipei Taoyuan International Airport?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Novotel Taipei Taoyuan International Airport?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Novotel Taipei Taoyuan International Airport?
Conveniently located restaurants include Grand Hilai Taoyuan Taimou, TGI Fridays Zhongli, and Han Lai Shu Shi - Taoyuan Taimou.
Are there opportunities to exercise at Hotel Novotel Taipei Taoyuan International Airport?
Yes, guests have access to an indoor pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Hotel Novotel Taipei Taoyuan International Airport have an airport shuttle?
Yes, Hotel Novotel Taipei Taoyuan International Airport offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Hotel Novotel Taipei Taoyuan International Airport have airport transportation?
Yes, Hotel Novotel Taipei Taoyuan International Airport offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Novotel Taipei Taoyuan International Airport?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Novotel Taipei Taoyuan International Airport offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.