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Promisedland Resort & Lagoon

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Traveller (607)
Room & Suite (160)
Dining (36)
Overview
  • Excellent56%
  • Very good29%
  • Average9%
  • Poor2%
  • Terrible4%
Travellers talk about
“promised land”(7 reviews)
“boat tour”(4 reviews)
“spanish style”(3 reviews)
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
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Reviews (437)
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Traveller rating
35
18
9
2
5
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LanguageEnglish
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35
18
9
2
5
Show reviews that mention
All reviewspromised landboat tourspanish stylemodern amenitiesneeds improvementbeautiful rivertrain stationwestern dishesbeautiful placehualien cityswimming poolactivitiescanalfarmtaiwanarcherydiy
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1 - 5 of 69 reviews
Reviewed 3 weeks ago via mobile

我們於上週六入住理想大地,星期日凌晨一點多,我老公要進浴室洗澡時, 看見一支老鼠在房裡地上爬,那樣的情況下只能撥電給房務人員請他們協助~ 約15分鐘的時間房務人員才過來,過來檢查後,告知我們他有看到老鼠的蹤影了, 要求我們要整理行李更換房間,因他們要做消毒動作。 這當中,沒有任何的道歉或是什麼~只要求我們快點整理行李,當下房裡不只有我們夫妻倆,還有沉睡中的2個女兒! 我們只能匆忙整理收拾行李(房務在旁邊一直催促我們快點),我們只能請住在另一間房的朋友,幫忙協助我們抱孩子(孩子都在睡覺)。 看見老鼠已令人感受很不舒服了,花這樣的價格卻住到這樣的房間!! 最後要我們更換房間,也沒去體會我們兩個孩子正在熟睡中。 這更是受到很大的困擾,一句道歉的話也沒講,實在搞不懂。 後續我們移到了另一間房,裡頭的床並不是我們當初加價的2張大床,而是一般的2張中床, 雖然房型一樣,但感受已大大不一樣了。 且加價的部分也沒有退還給我們! 這樣的一個處理方式,實在很無法接受! 退房時櫃台人員也沒任何一句問候或關心~~ 非常不推薦這間! Long story short! It was about 1-2 am in the morning my husband saw a mouse running in the bathroom in our room...we immediately called the service center and it...More

1  Thank ShuangWei Y
Response from Plcresort, 公關經理 at Promisedland Resort & LagoonResponded 3 weeks ago
Google Translation

親愛的ShuangWei Y您好,非常抱...More

Reviewed 21 January 2018

Spent two days here on our tour of Taiwan. We were picked up from the train station on arrival and dropped off there. It is 30 mins from the train station. We are met at the hotel by the staff giving a Spanish welcoming dance....More

1  Thank Ray M
Response from Plcresort, 公關經理 at Promisedland Resort & LagoonResponded 22 January 2018

Dear Ray M Thanks for taking your time to share your experience on Tripadvisor. We are pleased to know that you enjoyed our surroundings and hotel facilities. Indeed, Promisedland features idyllic features, facilities and amenities that offer our guests a relaxing getaway. Many people like...More

Reviewed 11 January 2018

The staff is professional, courteous, patient and prompt. The service is impeccable, and thoughtful. They will even deliver a late afternoon/early evening hot tea along some desserts to your room everyday. Huge spacious rooms, our washroom there is bigger than our room that we had...More

Thank globetrotterwnnaB
Reviewed 26 December 2017 via mobile

This is a resort with daily activities such as yoga, DIY classes, boat tour etc. There are gym, swimming pool, bars, restaurant etc. We reached this resort around 9pm & need to leave next morning by 9am for the train. Hence, we don't have time...More

Thank Don C
Response from Plcresort, 公關經理 at Promisedland Resort & LagoonResponded 29 December 2017

Dear Don C Thanks for taking your time to share your experience on Tripadvisor. We are sorry to hear that you didn't have time to enjoy our hotel facilities. Indeed, Promisedland features idyllic features, facilities and amenities that offer our guests a relaxing getaway. Many...More

Reviewed 26 December 2017 via mobile

We invited friends family member including kids to visit Hualien and spent two nights in Promisedland resort. This resort is not only suitable for family trip but also good for couples. What impressed me is not the beautiful river, but was their hospitality and responsiveness....More

Thank YA-TING C
Response from Plcresort, 公關經理 at Promisedland Resort & LagoonResponded 29 December 2017

Dear YA-TING C Thanks for taking your time to share your experience on Tripadvisor. We are pleased to know that you enjoyed our surroundings and hotel facilities. Indeed, Promisedland features idyllic features, facilities and amenities that offer our guests a relaxing getaway. Many people like...More

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About
Amenities
Top amenities
Pool
Free High Speed Internet (WiFi)
Room Service
Free Parking
Bar/Lounge
Restaurant
Spa
Breakfast included
Hotel Amenities
Children Activities (Kid / Family Friendly)
Room Service
Free Parking
Shuttle Bus Service
Wheelchair Access
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Bar/Lounge
Restaurant
Spa
Hot Tub
Adult pool
Outdoor pool
Details
Price range
US$160 - US$444 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$160 - US$444 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (607)
Room & Suite (160)
Dining (36)
Pool & Beach (16)
Family and Play Areas (10)
Business Centre & Event Rooms (4)
Questions & Answers
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Room Tips
"All rooms have a balcony loking out to the lagoon. Our appt in cottage number 18 was one of the nearest to..."
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"Ask the room where the popular TV show was filmed in if you are there for honeymoon"
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"If you don't like mouse, don't choose this hotel."
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"Nice stay, comfortable and friendly for kids."
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