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York Pavilion Hotel, Sure Collection By Best Western

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45 Main Street, Fulford, York YO10 4PJ England
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Traveller (523)
Room & Suite (289)
Dining (78)

About

Location
Cleanliness
Service
Value
The Best Western York Pavilion is a wonderful Grade II listed Georgian country house situated in walking distance of the walls of the historic city of York. The hotel is a true-gem and lovingly restored in-keeping with the original charm of a Georgian house. Offering elegance and excellence, a magnificent and memorable place to stay and relax. •Open fireplaces•intimate lounges and bedrooms with antiques and luxury soft furnishings•four poster beds•private walled gardens.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Restaurant
Taxi service
Conference facilities
Banquet room
Newspaper
Non-smoking hotel
Paid private parking on-site
Car park
Wifi
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Outdoor dining area
Special diet menus
Wine / champagne
Meeting rooms
Outdoor furniture
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Desk
Housekeeping
Telephone
Wardrobe / wardrobe
Iron
Flatscreen TV
Whirlpool bathtub
Bath / shower
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Languages Spoken
English
1959Reviews20Q+A100Room tips
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MaryD58 wrote a review Today
Luton, England, United Kingdom13 contributions4 helpful votes
I went to stay there for bed and breakfast with a friend. The single rooms were readily available at a good, cheap, discount, non-refundable price. I was very happy with the hotel, service and food. I would definitely go there again.
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Review collected in partnership with Best Western
Date of stay: January 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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sue wrote a review 24 Jan
Lincoln, United Kingdom1 contribution
room allocated at first the indian room not cleaned properly. dirty glasses, empty pastic water bottle on desk, no blind in bathroom, lumpy quilts, floor not hoovered, second one not much better. towels not changed after putting them in bath to be changed, just hung back on rail again. bin not emptied glasses not washed, and sanituary towel strip found down side of bed.! dust, fluff , and dirt behind headboards, breakfast was shambles, kept being brought wrong breakfasts. staff not professional . car park charges rip off as in hotel carpark, not secure as barrier was up all weekend. terrible hotel. wont go near it again.
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Date of stay: January 2023
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Room Tip: rooms were not clean to a good standard
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Adrian P wrote a review 24 Jan
Scarborough, United Kingdom23 contributions8 helpful votes
When I made the booking for lunch I checked the menu on line which looked like sandwiches etc. However when we arrived we were made very welcome and presented with an excellent menu. The food was excellent and the service first class. Definitely a great place to visit.
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Date of stay: January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Paradise61196925671 wrote a review 22 Jan
4 contributions
+1
Christmas present from my mum. Absolutely lovely weekend. Loved the hotel, so much character. Room was really nice, had a lovely bath. Breakfast this morning was spot on, plenty of choice with lovely & tasty ingredients. Not an issue for us but the only thing we did notice was no tables numbers so waiters getting mixed up with peoples hot orders, but as I say we loved every minute. Receptionists we’re so welcoming & friendly. Would definitely stay again, great location, parked my car in hotel car park for £7.50, walked into York, took about 20/30 minutes. Lovely day in the centre, shopping & had dinner & tea, then got a taxi back only cost £7.50. Thank you for a wonderful stay xx
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Heather Amar wrote a review 22 Jan
South Shields, United Kingdom24 contributions14 helpful votes
We stayed here this weekend with friends, the rooms were clean, comfortable and warm ( well needed with temperature of -3 and freezing fog!) We were in deluxe king rooms, the showers were amazing! It’s not often you get such amazing pressure in an hotel! The wi if was great too. The breakfast this morning was well presented and very tasty. I’m sure we’ll be back!
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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kenmel2023 wrote a review 10 Jan
1 contribution
Wonderful breakfast with an abundance of choice. Staff are all very kind and helpful. We decided to eat our main meal at the hotel, but it does not live up to their breakfasts! It was OK, but over priced and very, very little choice. Overall a good hotel that we would frequent again.
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Review collected in partnership with Best Western
Date of stay: January 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Simon Concannon, General Manager at York Pavilion Hotel, Sure Collection By Best Western
Responded 2 weeks ago
Dear kemmel2023, Thank you for your review on your recent stay, We are currently providing a slimmer menu during this quiet period of the year. I have taken your comments onboard and will pass these onto our chef. I look forward to welcoming you back to the hotel very soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Magners15 wrote a review 10 Jan
Maidstone, United Kingdom31 contributions34 helpful votes
Stayed three nights, on our arrival the receptionist was very welcoming. We were offered room 41, on entering the room unfortunately the bed was not acceptable, the mattress had no support and appeared extremely old. The receptionist was very kind offering us other rooms to look at, we did find a room with a slightly better bed, unfortunately this room was very small and not the queen deluxe we had paid for. The hotel is in a lovely setting, and easy access to York. The breakfast is freshly cooked to order, offering a buffet style continental breakfast as well. All the staff at the hotel were very friendly and helpful. The hotel charges £7.50 a day now for parking, we were advised this is a new addition. The bar area is welcoming and you can relax in the lounge, unfortunately we couldn’t eat in the restaurant as the flooring was being sanded, however full meals were offered in the bar area, we did not eat an evening meal at the hotel, so I am unable to comment. The hotel was clean and rooms were serviced daily and tea trays replenished. I have rated the hotel with three stars, due to tiredness of some of the decor, flooring in the bedrooms and bathroom, especially including poor mattresses/ beds in the rooms that we were shown. On our departure the receptionist was attentive and asked for our feedback to enable the proprietor to be made aware of any areas that could be improved upon.
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Date of stay: January 2023
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Simon Concannon, General Manager at York Pavilion Hotel, Sure Collection By Best Western
Responded 2 weeks ago
Dear Magners15, Thank you for your review on your recent stay, I am glad we found you a suitable room to stay in, like in your comments we are currently decorating the hotel and have completed several bedrooms and new carpets have been laid, I am glad that you can see that we are making changes and improving the customers experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
julielimeburn wrote a review 7 Jan
1 contribution
Nice hotel and lovely staff. Generally overpriced though for both room and food although on the plus side the hotel couldn’t have been better situated for getting into York with a bus running every 10 minutes right outside
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Review collected in partnership with Best Western
Date of stay: January 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Simon Concannon, General Manager at York Pavilion Hotel, Sure Collection By Best Western
Responded 2 weeks ago
Dear Julielimeburn, Thank you for your review, I was so pleased that you enjoyed your stay with us and look forward to welcoming you back to the hotel very soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Andrew wrote a review 4 Jan
8 contributions6 helpful votes
Room was basic but done the job, tea was nice however a few issues caused by the waiter. 1. Asked for some water… forgot to bring. 2. Asked for a side of chips… forgot to bring 3. Asked for some mayonnaise…. Forgot to bring 4. Reviewed the bill and the chips had been removed which is great, however I was charged £2 more as the waiter believed it was an 8 but it was in fact a 6 so pretty much paid for the chips anyways. Lovely guy, just a bit disappointed.
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Date of stay: January 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Simon Concannon, General Manager at York Pavilion Hotel, Sure Collection By Best Western
Responded 3 weeks ago
Dear Daddycool1653, Thank you for your review, The waiter Sean was his first shift in the restaurant which was quite challenging for him, He obviously will require more training with it being his first evening shift. I can understand your frustration in this oversight and I appreciate your support in this experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Carol Young wrote a review 4 Jan
Dover, United Kingdom281 contributions123 helpful votes
+1
Stayed here for two nights in January 2023. Booked a double room and was pleasantly surprised how spacious the room was. A large king/queen double bed (always get these muddled) greated you as you entered the room. Lots of wardrobe space, dressing table with mirror and chair. Place to store your suitcase. TV with remote, hairdryer, tea tray with kettle, coffee, proper Yorkshire tea bags, milk, sugar, and some biscuits. There was an outside door with a view of the garden. I'm sure in warmer weather you could sit out on the veranda. Heavy curtains allow for a nice darkened room at night. Plenty of lighting, plug points, and fully working fast WIFI. Large on suite with bath and shower. Lovely large shower head with plenty of hot flowing water. Our room was room 40, which was upstairs. There is a restaurant on site as well as a bar area. Car park provided at £7.50 a day. If you want breakfast, it is an additional cost of £10 only if you book it when making your booking, otherwise its £14.95. Fulford is not very far from York, and there is an excellent bus service running every 10 minutes outside the door. Reception staff were warm, inviting, and attentive. I am sure if there was anything else you needed, they would be more than happy to help.
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Date of stay: January 2023Trip type: Travelled as a couple
Room Tip: Parking £7.50 a day Number 7 bus running every 10 minutes outside hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Simon Concannon, General Manager at York Pavilion Hotel, Sure Collection By Best Western
Responded 3 weeks ago
Dear Youngagain1965, Thank you for your review, I was pleased that you choose the York Pavilion hotel on your recent visit to York. I am glad you found your room satisfactory and I will pass on your kind words to my hard working team. I look forward to welcoming you back to the hotel very soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$76 - US$130 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western york, york best western
LOCATION
United KingdomEnglandYorkshireNorth YorkshireYorkFulford
NUMBER OF ROOMS
63
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YORK PAVILION HOTEL, SURE COLLECTION BY BEST WESTERN: UPDATED 2023 Reviews, Price Comparison and 837 Photos (Fulford, England) - Tripadvisor

Frequently Asked Questions about York Pavilion Hotel, Sure Collection By Best Western
Which popular attractions are close to York Pavilion Hotel, Sure Collection By Best Western?
Nearby attractions include National Railway Museum (3.1 km), York Minster (2.9 km), and Shambles (2.6 km).
What are some of the property amenities at York Pavilion Hotel, Sure Collection By Best Western?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and breakfast buffet.
Which room amenities are available at York Pavilion Hotel, Sure Collection By Best Western?
Top room amenities include a flat screen TV, a desk, and a whirlpool bathtub.
What food & drink options are available at York Pavilion Hotel, Sure Collection By Best Western?
Guests can enjoy an on-site restaurant, breakfast, and complimentary tea during their stay.
Is parking available at York Pavilion Hotel, Sure Collection By Best Western?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to York Pavilion Hotel, Sure Collection By Best Western?
Conveniently located restaurants include Cresci Pizzeria, Buongiorno, and Wheldrakes.
Is York Pavilion Hotel, Sure Collection By Best Western located near the city centre?
Yes, it is 0.2 km away from the centre of Fulford.
Are any cleaning services offered at York Pavilion Hotel, Sure Collection By Best Western?
Yes, dry cleaning and laundry service are offered to guests.
Does York Pavilion Hotel, Sure Collection By Best Western offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to York Pavilion Hotel, Sure Collection By Best Western?
Many travellers enjoy visiting York Cold War Bunker (3.7 km), Holy Trinity Church (2.8 km), and Merchant Adventurers' Hall (2.4 km).
Is York Pavilion Hotel, Sure Collection By Best Western accessible?
Yes, it offers facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.