Best Western Chiswick Palace & Suites
69 - 73 Chiswick High Road, Chiswick, Hounslow W4 2LS England
Lowest prices for your stay
US$110
US$110
US$110
US$100
Hotels.comUS$110
TravelocityUS$110
PricelineUS$110
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Room & Suite (339)
Dining (27)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
About
#4 of 4 hotels in Chiswick
Location
Cleanliness
Service
Value
Travellers' Choice
A stunning, leading boutique hotel in the heart of West London, Best Western Chiswick Hotel has recently undergone a major refurbishment. A recipient of the TripAdvisor Certificate of Excellence Award 2018 for consistently delivering the highest in customer service excellence, our ethos is to deliver a personal and seamless experience and creating that warm 'home-away-from-home' feel for each and every one of our guests.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Bar / lounge
Highchairs available
Business Centre with Internet Access
Baggage storage
Non-smoking hotel
24-hour check-in
Parking
Wifi
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Outdoor furniture
Shared lounge / TV area
First aid kit
Umbrella
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Safe
Coffee / tea maker
Flatscreen TV
Hair dryer
Telephone
Wardrobe / wardrobe
Clothes rack
Laptop safe
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Mid-range
Languages Spoken
English, Spanish, Arabic, Hindi and 6 more
Location
98Great for walkers
Grade: 98 out of 100
79Restaurantswithin 0.5 km
8Attractionswithin 0.5 km
Contact
69 - 73 Chiswick High Road, Chiswick, Hounslow W4 2LS England
Getting there
Turnham GreenUnderground5 min
Stamford BrookUnderground6 min
Car HireSee all Chiswick car hire
1236Reviews29Q+A100Room tips
Reviews
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Most Recent
I was very impressed with the quality of the property. Very friendly staff, excellent breakfast, well-appointed rooms and the location just 5 minute walk from the Stamford Brook Underground station was ideal.
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Review collected in partnership with Best Western
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Denzil Ratnam MIH, General Manager at Best Western Chiswick Palace & Suites
Responded 1 week ago
Dear X1228EFmichaelk Thank you for the glowing review. It was a pleasure to have you as our guest and we hope that you choose to stay with us again. Kind regards Best Western Chiswick Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Convenient location with shops and eateries very close by. Well appointed. Very helpful and polite staff. Small room with bed against wall so difficult access and no bedside locker one side. Pillows were awful very poor quality. Mattress quite hard. Hotel spotlessly clean. Shower was very good with oodles of hot water. Just a shame over-bed location, mattress and poor pillows
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Date of stay: March 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Denzil Ratnam MIH, General Manager at Best Western Chiswick Palace & Suites
Responded 3 weeks ago
Dear Hellpop C Thank you very much for taking the time to leave us your valuable feedback. I'm sorry to learn of the bedding issues. The housekeeping department have been made aware and to double check the quality. We hope that you will choose to stay again with us in the future. Kind regards Management Best Western Chiswick
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
JessicaNelson92 wrote a review 5 Mar
Newcastle upon Tyne, United Kingdom3 contributions18 helpful votes
Booked a stay and unfortunately had covid so contacted hotel to cancel. Couldn’t get a refund so they gave us a credit to stay another time. Failed to tell us at any point there was a time limit on the credit so refusing to rebook our stay. We live 300 miles away so not very convenient to just pop and use the stay so needed to wait for a suitable date to rebook. After complaining to hotel I was told to contact Best Western directly to complain who then told me the hotels are run individually so I would only be able to deal with hotel direct. They stopped replying to my emails. Very poor customer service. Do not recommend booking here.
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Date of stay: March 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Denzil Ratnam MIH, General Manager at Best Western Chiswick Palace & Suites
Responded 3 weeks ago
Dear JessicaNelson92 Thank you for writing your feedback. We have a different view of your situation. The reservation was for August 2021. You had a very strict pre-paid non-refundable, non cancellable reservation. Your partner called to let us know that you can't make the booking. We offered you a 6 month grace period to use your credit, and although you say that we did not mention a time scale, we know we have treated this booking the same as any other advance purchase reservation that requires a credit. There was no such thing as unlimited time credit note. You moved the booking around a few times, and finally to January 2022. You could not arrive on that date again. That was the last time we heard anything from either of you. You then made contact with us in February 2023. We have tried our very best, but the time has lapsed to use your credit from August 2021.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were delighted with this hotel. Staff were friendly and helpful, good location, great breakfast and comfortable beds in large room for three. Very clean room. Small snag immediately dealt with. We will use this hotel again.
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Review collected in partnership with Best Western
Date of stay: February 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Denzil Ratnam MIH, General Manager at Best Western Chiswick Palace & Suites
Responded 3 weeks ago
Dear Peter R Thank you for taking the time to leave us your valuable feedback. It was lovely to have you stay with us, and we look forward to seeing you again in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
After checking in I arrived at my room to find there was no window and builders tools all over the floor. It had been -2 degrees that morning and +2 degrees outside! How could I have been allocated a room with a window missing in January on one of the coldest days of the last year! I returned to reception and told them what I had found. There was no apology or offer of an upgraded room to compensate for the appalling experience. The receptionist just gave me a new card to a different room. At least this had a window in situ but the radiator was turned off so the room was very cold. It took 3 hours to warm up. The room was very small, there was nowhere to put my case other than the floor. The bathroom was so tiny that your leg and shoulder touched the basin when using the toilet. The mattress was hard and pillows cheap and synthetic. The parking was chargeable at £12 a day and breakfast an extra charge too. It is expensive for the lack of quality and space in the bedroom and parking should be free for guests. A good location - hence 1 star.…
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Date of stay: January 2023Trip type: Travelled on business
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Denzil Ratnam MIH, General Manager at Best Western Chiswick Palace & Suites
Responded 3 weeks ago
Dear 671linzis Thank you for your feedback. We apologise for the initial mix-up of the allocated room. Prior to your arrival: Our maintenance team had asked front desk if they could quickly change the window. You arrived and we accidentally issued the key for that room. You immediately came back to the reception and we changed the room on the spot. We did issue you an apology, and had also mentioned to you that we did not have larger room types available for an upgrade. Breakfast and car parking are always charged in London hotels.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very nice Hotell in Chiswick. Friendly staff, clean and fresh lobby/reception and breakfast. Room was towards Chiswick high road (pretty noisy) but it didn’t bother us too much. Very warm room so we had to use air conditioner (in January). Overall very satisfied.
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Review collected in partnership with Best Western
Date of stay: January 2023Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Denzil Ratnam MIH, General Manager at Best Western Chiswick Palace & Suites
Responded 3 weeks ago
Dear sjah/Andreas Thank you very much for leaving us your valuable feedback. It was a pleasure to have you stay with us. Sorry about the road noise. We will happily allocate you a rear facing room on your next arrival.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Terrible cleanliness, unfriendly staff, and broken bathroom fixtures. We had stains on the carpet and the decorative bed trim. The staff was unfriendly, especially compared with past experiences at Best Western. The bathroom fixtures were broken and missing pieces. The bathroom amenities were lacking and of very poor quality. Beware of staying in the family room, the pictures do not reflect the reality. There is a stairway leading up to the family room and the bathroom is cramped. Breakfast was also not included in the stay, something we've never encountered before in a Best Western location. The breakfast selection was limited and the food was meagre. Very disappointing experience overall.
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Review collected in partnership with Best Western
Date of stay: December 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We chose this hotel for its convenient location close to the A4, which means we can get in and out of the capital quickly. Turnham Green tube is within walking distance and the area is quiet and attractive. We parked early but could not check in until later as we were in the West end. This meant the only room available was not of thr standard we expected. We booked a king and it was a double bed, in a very small room. In the morning we complained to Soren Back, the deputy manager. Soren apologised profusely. He immediately organised a very fair refund and assured us that if we returned he would ensure we recieved an excellent price and service. Before we left we had an excellent breakfast in their friendly restaurant area and were looked after by a polite and diligent waitress. I recommend this hotel and will be returning.…
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Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
The hotel is in a good location for visits to london, Tube is 5 mins walk away, it's easy to locate and parked up fine. The hotel and room seemed very clean, the reception friendly and professional. The room was on the first floor, 122 i think, I wish we had the time to see if we could change rooms however when we got back after a show it was gone 12 am when we realised the bed was very uncomfortable it was like laying directly on springs and really required a topper. It also faced over the back of the kitchen and vents which i think were causing very loud humming noise which kept me awake most of the night. The breakfast was lovely everything you'd need to start your day. I would advise the hotel to add thick toppers to the oldest mattresses as it was very uncomfortable. We passed our key over the next morning however no one asked us how our stay was otherwise we would have mentioned before we left.…
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Date of stay: September 2022Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Soren in reception did everything possible for us to have the most comfortable stay. Travelling with a baby is not easy, but Soren anticipated our needs and made our stay an unforgetable one! Great customer service!
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Review collected in partnership with Best Western
Date of stay: October 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Denzil Ratnam MIH, General Manager at Best Western Chiswick Palace & Suites
Responded 16 Oct 2022
Thank you for your feedback and pleased to hear that you enjoyed our hospitality
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$119 - US$263 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western chiswick palace hotel london, best western chiswick palace and suites, chiswick hotel london, best western london
LOCATION
United KingdomEnglandGreater LondonHounslowChiswickChiswick
NUMBER OF ROOMS
110
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Claim Your ListingBEST WESTERN CHISWICK PALACE & SUITES: UPDATED 2023 Hotel Reviews, Price Comparison and 512 Photos (England) - Tripadvisor
Frequently Asked Questions about Best Western Chiswick Palace & Suites
Which popular attractions are close to Best Western Chiswick Palace & Suites?
Nearby attractions include Chiswick Flower Market (0.4 km), Headliners Comedy Club (0.4 km), and Tabard Theatre (0.4 km).
What are some of the property amenities at Best Western Chiswick Palace & Suites?
Some of the more popular amenities offered include free wifi, a lounge, and breakfast buffet.
Which room amenities are available at Best Western Chiswick Palace & Suites?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Best Western Chiswick Palace & Suites?
Guests can enjoy a lounge, breakfast, and complimentary tea during their stay.
Is parking available at Best Western Chiswick Palace & Suites?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Best Western Chiswick Palace & Suites?
Conveniently located restaurants include Buenos Aires Argentine Steakhouse, La Trompette, and Villa Di Geggiano.
Are any cleaning services offered at Best Western Chiswick Palace & Suites?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Best Western Chiswick Palace & Suites?
The staff speaks multiple languages, including English, Spanish, Italian, Portuguese, Hindi, Polish, and Arabic.
Are there any historical sites close to Best Western Chiswick Palace & Suites?
Many travellers enjoy visiting Buckingham Palace (7.6 km), Wallace Collection (7.2 km), and Apsley House (6.9 km).