I was very impressed with the quality of the property. Very friendly staff, excellent breakfast, well-appointed rooms and the location just 5 minute walk from the Stamford Brook Underground station was ideal.
Convenient location with shops and eateries very close by. Well appointed. Very helpful and polite staff. Small room with bed against wall so difficult access and no bedside locker one side. Pillows were awful very poor quality. Mattress quite hard. Hotel spotlessly clean. Shower was very good with oodles of hot water. Just a shame over-bed location, mattress and poor pillows
Booked a stay and unfortunately had covid so contacted hotel to cancel. Couldn’t get a refund so they gave us a credit to stay another time. Failed to tell us at any point there was a time limit on the credit so refusing to rebook our stay. We live 300 miles away so not very convenient to just pop and use the stay so needed to wait for a suitable date to rebook. After complaining to hotel I was told to contact Best Western directly to complain who then told me the hotels are run individually so I would only be able to deal with hotel direct. They stopped replying to my emails. Very poor customer service. Do not recommend booking here.
We were delighted with this hotel. Staff were friendly and helpful, good location, great breakfast and comfortable beds in large room for three. Very clean room. Small snag immediately dealt with. We will use this hotel again.
After checking in I arrived at my room to find there was no window and builders tools all over the floor. It had been -2 degrees that morning and +2 degrees outside! How could I have been allocated a room with a window missing in January on one of the coldest days of the last year! I returned to reception and told them what I had found. There was no apology or offer of an upgraded room to compensate for the appalling experience. The receptionist just gave me a new card to a different room. At least this had a window in situ but the radiator was turned off so the room was very cold. It took 3 hours to warm up. The room was very small, there was nowhere to put my case other than the floor. The bathroom was so tiny that your leg and shoulder touched the basin when using the toilet. The mattress was hard and pillows cheap and synthetic. The parking was chargeable at £12 a day and breakfast an extra charge too. It is expensive for the lack of quality and space in the bedroom and parking should be free for guests. A good location - hence 1 star.…
Very nice Hotell in Chiswick. Friendly staff, clean and fresh lobby/reception and breakfast. Room was towards Chiswick high road (pretty noisy) but it didn’t bother us too much. Very warm room so we had to use air conditioner (in January). Overall very satisfied.
Terrible cleanliness, unfriendly staff, and broken bathroom fixtures. We had stains on the carpet and the decorative bed trim. The staff was unfriendly, especially compared with past experiences at Best Western. The bathroom fixtures were broken and missing pieces. The bathroom amenities were lacking and of very poor quality. Beware of staying in the family room, the pictures do not reflect the reality. There is a stairway leading up to the family room and the bathroom is cramped. Breakfast was also not included in the stay, something we've never encountered before in a Best Western location. The breakfast selection was limited and the food was meagre. Very disappointing experience overall.
We chose this hotel for its convenient location close to the A4, which means we can get in and out of the capital quickly. Turnham Green tube is within walking distance and the area is quiet and attractive. We parked early but could not check in until later as we were in the West end. This meant the only room available was not of thr standard we expected. We booked a king and it was a double bed, in a very small room. In the morning we complained to Soren Back, the deputy manager. Soren apologised profusely. He immediately organised a very fair refund and assured us that if we returned he would ensure we recieved an excellent price and service. Before we left we had an excellent breakfast in their friendly restaurant area and were looked after by a polite and diligent waitress. I recommend this hotel and will be returning.…
The hotel is in a good location for visits to london, Tube is 5 mins walk away, it's easy to locate and parked up fine. The hotel and room seemed very clean, the reception friendly and professional. The room was on the first floor, 122 i think, I wish we had the time to see if we could change rooms however when we got back after a show it was gone 12 am when we realised the bed was very uncomfortable it was like laying directly on springs and really required a topper. It also faced over the back of the kitchen and vents which i think were causing very loud humming noise which kept me awake most of the night. The breakfast was lovely everything you'd need to start your day. I would advise the hotel to add thick toppers to the oldest mattresses as it was very uncomfortable. We passed our key over the next morning however no one asked us how our stay was otherwise we would have mentioned before we left.…
Soren in reception did everything possible for us to have the most comfortable stay. Travelling with a baby is not easy, but Soren anticipated our needs and made our stay an unforgetable one! Great customer service!
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