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Kobe Bay Sheraton Hotel and Towers

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Traveller (964)
Room & Suite (765)
Dining (294)
Overview
  • Excellent32%
  • Very good49%
  • Average14%
  • Poor3%
  • Terrible2%
Travellers talk about
“rokko island”(54 reviews)
“the club lounge”(12 reviews)
“kansai airport”(9 reviews)
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star accommodation
All hotel details
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Rooms
26 Aug27 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (967)
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182 results
Traveller rating
48
78
37
11
8
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Time of year
LanguageEnglish
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48
78
37
11
8
Show reviews that mention
All reviewsrokko islandthe club loungekansai airportdirect busman made islandnice hotelwonderful onsentrain ridesannomiya stationkansai areabit crowdedthird floorprovide shuttleperfect place to stayartificial islandi highly recommend this hotelnice view
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1 - 5 of 182 reviews
Reviewed 1 week ago

以前から何度も宿泊しているホテルです。 三ノ宮からかなり距離がありホテルの周りの商業施設などは閑散とした雰囲気があり少しさみしい感じがします。 フロントは活気がなくスタッフが笑顔もなく淡々とチェックイン業務をこなしているだけで安いビジネスホテルのようです。あまり気持ちよくチェックインできないです。 今回SPGのステータスを得たので久しぶりにレイトチェックアウトで宿泊をお願いしました。よほどの事情がない限りSPG特典で事前にレイトチェックアウトの確約のできるカテゴリーのホテルであることはカスタマーセンタに確認済みでした。 1度目の電話では女性の中年のスタッフから事前確約であれば料金を支払ってくださいと言われました。 こちらの話を全く聞いてもらえず一方的に事前確約で申し伝えますと話されました。 無料特典のレイトチェックアウトなのにわがまま言わないでみたいな感じでした。 2度目の電話で男性のスタッフにはプラチナだけは事前確約できますと言われました。 プラチナでないのに特別扱いはしませんよみたいな感じですよね。 3度目の電話で話した女性のスタッフはプラチナの方も事前確約はしていません。 どのスタッフがそのようなことを言いましたか?と責任を転換するような発言でした。 神戸ベイシェラトンはリゾートでもカンファレンスでもないので混み状況に関係なくレイトチェックアウトが事前に確約されなければならないカテゴリーのホテルです。 しかし、過去には一切、レイトチェックアウトの事前確約はしていないとのホテルからの回答でした。 チェックアウト日は満室でなくどのサイトでも空室を確認できる状況でした。 そのような状況で事前に確約ができないのは部屋操りのできないスタッフしかいないと言っているのと同じ事だと思います。 3人のスタッフと話して全スタッフにホスピタリティーが欠けていると感じました。 1番最初に話したスタッフがとても一流ホテルのスタッフとは思えない高圧的感じでした。 社風なのでしょうね。 よほど意識改革をしなければ未来はないと思います。 立地もよくはないですし施設もかなり老朽化しているホテルで最後に残るのはおもてなしだと思います。 旅行が好きで色々なホテルに泊まりますが、宿泊前にこれだけ嫌な思いをしたホテルは初めてです。 せっかくの宿泊なのにとても残念な思いをしました。 It is hotel which we stayed many times from before. There is a considerable distance from Sannomiya and commercial facilities around the hotel...More

1  Thank koolmildsmenthol2002
Response from KOBEBAYSHERATON, Manager at Kobe Bay Sheraton Hotel and TowersResponded 1 week ago
Google Translation

この度は神戸ベイシェラトンホテル&タワーズにご宿泊いただき、誠にありがとうございます。また、貴重なご意見も頂戴いたしまし...More

Reviewed 10 July 2018

The hotel wasn't convenient to get to. It's about an hour away from KIX=Kansai International airport. I had an early flight so I had to check out one day early because the limousine bus didn't have an early enough pick up for me. I enjoyed...More

Thank jo k
Response from KOBEBAYSHERATON, Manager at Kobe Bay Sheraton Hotel and TowersResponded 4 weeks ago

Thank you very much for choosing Kobe Bay Sheraton Hotel & Towers for your recent stay. We appreciate your valuable feedback and we are glad to hear that you can enjoy breakfast. We will share your comments with our team and we will continue to...More

Reviewed 3 July 2018 via mobile

I stayed 2 nites at Kobe Bay Sheraton Hotel. The last time I stayed in hotel with hot spring facility was in Hokkaido. The price here is definitively value for money where I can fully relax to enjoy spa and hot spring which same as...More

Thank Simon A
Response from KOBEBAYSHERATON, Manager at Kobe Bay Sheraton Hotel and TowersResponded 5 July 2018

Thank you very much for choosing Kobe Bay Sheraton Hotel & Towers for your recent stay. We appreciate your valuable feedback and we are glad to hear that you can enjoy your stay with us. Moreover, we really appreciate your praise for onsen. We will...More

Reviewed 15 June 2018 via mobile

Spent a one night stay in Kobe Sheraton and it was great!! My family and I were healed! My room was upgraded to the tower suite with a connecting room for my family member, very convenient! Lounge was good, nice view. Free onsen admission for...More

Thank DrMusicTravel
Response from KOBEBAYSHERATON, Manager at Kobe Bay Sheraton Hotel and TowersResponded 15 June 2018

Thank you very much for choosing Kobe Bay Sheraton Hotel & Towers for your recent stay. We appreciate your valuable feedback and we are glad to hear that you can enjoy your stay with us. We will continue to try to improve our service skill...More

Reviewed 9 June 2018

We stayed at Kobe Bay Sheraton Hotel for one night during mid-April and it was an average experience. Location - not the most convenient, but we wanted to visit Himeji Castle and try out the famous Kobe Beef at Mouriya, so both were in direct...More

Thank Sijia C
Response from KOBEBAYSHERATON, Manager at Kobe Bay Sheraton Hotel and TowersResponded 15 June 2018

Thank you very much for choosing Kobe Bay Sheraton Hotel & Towers for your recent stay. We appreciate your valuable feedback and we are glad to hear that you can enjoy the club lounge. Our hotel utilizes a remote quiet location of the regional characteristics...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free High Speed Internet (WiFi)
Free Parking
Bar/Lounge
Spa
Hotel Amenities
Room Service
Shuttle Bus Service
Free Parking
Wheelchair Access
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Indoor pool
Heated pool
Details
Price range
US$119 - US$341 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Higashinada
#1 Ocean View Hotel in Higashinada
#1 Business Hotel in Higashinada
#1 Quiet Hotel in Higashinada
#1 Great View Hotel in Higashinada
#1 Charming Hotel in Higashinada
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$119 - US$341 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Higashinada
#1 Ocean View Hotel in Higashinada
#1 Business Hotel in Higashinada
#1 Quiet Hotel in Higashinada
#1 Great View Hotel in Higashinada
#1 Charming Hotel in Higashinada
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveller (964)
Room & Suite (765)
Dining (294)
Pool & Beach (21)
Business Centre & Event Rooms (69)
Amenities (61)
Family and Play Areas (2)
Questions & Answers
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T. P
2 May 2017|
AnswerShow all 2 answers
Response from amiel99 | Reviewed this property |
I'd say the airport limousine bus. The ride is approximately 60 minutes. 1800 yen (the last I paid).
2
Votes
T. P
1 May 2017|
AnswerShow all 7 answers
Response from Khid | Reviewed this property |
Per my earlier answer, there is a direct limousine bus from Kansai International Airport to Kobe Bay Sheraton Towers. Go to the Tourist Information Center at Level 1 upon arrival. It's where you can purchase your Osaka... More
1
Vote
Room Tips
"Make sure that you know how you're going to get to the airport or train station."
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"The hotel is on a man-made island. Ask for a room with the same view as the lounge, facing the mountain."
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"Ask for street view room"
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"Club room with breakfast"
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