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4.0
#13 of 40 hotels in Ginza
Location
Cleanliness
Service
Value
Located in the upscale shopping, dining and entertainment district of Ginza, Hotel Gracery Ginza provides both an exceptional stay experience as well as convenient access to some of Tokyo’s most famous attractions such as Hama Rikyu Gardens and Tokyo Tower.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Quiet
Modern
Languages Spoken
English, Japanese
Location
7-10-1, Ginza, Chuo 104-0061 Tokyo Prefecture
Name/address in local language
Hotel Gracery Ginza
630 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Staff: they were very friendly and responsive to questions — they will always exert extra effort to address our concerns
Services: They are very particular about cleanliness. They even respectfully left us a note reminding us that our room needs to be serviced at least once for every 3 days (apparently, this was a rule in JPN). I really appreciated that. This was because we just chose to not have our room serviced just for one day.
There is free flowing coffee and tea at the lounge which was awesome! We loved it so much that we would frequently hang out in the area. The smoking area inside also amazed me coz you wont even smell like you smoked even after going to that corner - which my friend really loved.
Location: the best. Very near Nissan Crossing and near the corner of Ginza Six. the stores that we wanted to go to are within walking distance: Uniqlo, 7-11, Lawson, Don Quijote, and a grocery store within 3 blocks.
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Date of stay: March 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TEAMGinza, マネージャー at Hotel Gracery Ginza
Responded 4 Mar 2020
Dear mynameismarea Thank you very much for choosing to stay at Hotel Gracery Ginza. I was pleased to read you enjoyed so many aspects of your stay including our friendly staff, good service and the best location. It was our pleasure to take care of you. We will strive to provide better services, and truly look forward to your next visit! Best regards, Hotel Manager
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Staying for three nights at the end of my month long adventure in Japan. The hotel is located a short walk to the metro station and next door to a large shopping mall and the Kabuki Theatre. Rooms are small (as are most throughout Japan), however I was very comfortable and had everything I needed. One of the things I love about the hotels throughout Japan is that constant supply of toiletries, water, coffee and tea. There is a small refrigerator, enough hanging space to put out your clothes for the next day and enough space to spread your suitcase out. Loved the absolute quiet up on the 8th floor, there is good insulation between rooms so I do not have to listen to conversations from the next room or hallway. Staff are friendly but a little lacking in knowledge about anything outside the hotel. I needed a taxi early one morning and had to pay an extra booking fee only to find that there is a taxi rank right outside on the street. Only disappointment for this area is that after 8pm the food courts of shopping malls are closed and there are only expensive restaurants nearby, but thats Ginza. Best things about my single room are the decent sized and very comfortable bed and a small table that I could move around to suit when I needed to do computer work. I would stay here again next time I come to Tokyo.
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Date of stay: February 2020
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TEAMGinza, マネージャー at Hotel Gracery Ginza
Responded 19 Feb 2020
Thank you for your recent stay with us at Hotel Gracery Ginza. We appreciate your compliments on our room and location. Thank you for your comments on our staff. We will continue to strengthen staff training to meet your needs and to provide you with the most appropriate advice. We hope to welcome you back again in the near future. Best Regards Hotel Manager
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Our family had a lovely stay at Hotel Gracery Ginza between 1st-4th April 2023. The location is fantastic in the middle of Ginza down town , across the road of Ginza Six, surrounded by great restaurants and cafe where we found delicious foods at reasonable price. Ginza Lion restaurant next door is one of them. The rooms were small however they were amazingly comfortable, especially the beds. Any way it was Tokyo and Ginza so we expected the small room size. Trains and metro were all nearby abd very convinient. Tokyo station was just 25 minutes walk approximately or 1 station away from Higashi-Ginza station. Breakfast was nice. Rooms were clean. Staffs were friendly and helpful. Price was very good for its location.
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Date of stay: April 2023Trip type: Travelled with family
Room Tip:If location is your priority then this hotel is the one
If the space is your priority then...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 野口 達毅, 支配人 at Hotel Gracery Ginza
Responded 6 Apr 2023
Dear 634lanc Thank you very much for choosing to stay at Hotel Gracery Ginza. We are pleased to have your many words of compliment. Your words of praise are an encouragement to us every day. It's our great pleasure to know that you had a good experience at our hotel. We will continue to strive for further improvement of our services without resting on your kind words and do hope to have the pleasure of welcoming you back in the very near future. Best regards, Hotel Manager
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The hotel was based in a good location for exploring Tokyo. The rooms were clean, albeit a little in the small side we had a double room and our daughters a twin room - the twin was more spacious and had a safe (which the double did not) so I would certainly recommend booking a twin The bathroom was rather dated and the shower a bit peculiar but other than that the room was clean. The only slightly odd thing was that room cleaning and bed making was only performed every other day but we had a towel change each day so I can’t complain too much about that. Breakfast at the hotel was very nice with lots of options - both Japanese and continental! The hotel communal areas were lacking a bit of atmosphere and the bar was very expensive - the lifts advertised a drinks offer in the bar but it did not make it clear that this had to be purchased from reception and wasn’t available in the bar. Overall a clean and comfortable no frills hotel for exploring Tokyo.
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Date of stay: July 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ホテルグレイスリー銀座 ホテルマネージャー, お客様サービス / フロント オフィス at Hotel Gracery Ginza
Responded 14 Aug 2024
Dear thorn2nsarah Thank you very much for staying at Hotel Gracery Ginza. We're delighted to hear your compliments and appreciate your valuable feedback. We will use the feedback for our future improvement. We are committed to continuing to provide a comfortable space and to improve the quality of our service to ensure our guests' satisfaction. It's our greatest pleasure to have your continued patronage. Sincerely yours, Hotel Manager
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These reviews are machine translated from their original language. Show machine translations?
Hotel located in the heart of Tokyo's chicest district 200 meters from the metro to reach all the best places to visit In the room you will find everything you need from pajamas to slippers and even a universal mobile phone charger. In the bathroom toothbrush and toothpaste, shower gel shampoo and hairdryer In the lobby orange juice water coffee and tea gogo On the floor ice and water dispenser In short, an excellent solution to get around the city
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Automatically translated
Date of stay: October 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We spent 3 nights here during our stay in Tokyo: initially in room 819, then in 619 Room 819 was quite small but OK considering that you're in a large capital city. It has some of the usual facilities but no in-room safe and only 4 clothes hangers in a space which could easily hold 10. There isn't a lot of storage space if you wanted to empty your suitcase and only 1 suitcase stand, although there is a small sofa which is useful for sorting out a suitcase. There is a universal charging hub which includes a USB C point which fits modern phones, etc. The bathroom was well equipped, especially the toilet which is a typical Japanese (all singing all dancing) unit. The in-bath shower was OK, but the height of the shower head was fixed. Room 619 was identical except that there was a small desk in the room which could be used as a workspace.
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Date of stay: June 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip:The universal charging hub is an excellent accessory, especially since it includes a USB C point...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ホテルグレイスリー銀座 ホテルマネージャー, お客様サービス / フロント オフィス at Hotel Gracery Ginza
Responded 18 Jul 2024
Dear sandylindsay Thank you very much for choosing stay at Hotel Gracery Ginza. We thank you again for your compliments and valuable feedback. However, we apologize for the lack of instruction regarding the safe. In our hotel, the safe is available at the front desk. We will use your feedback as a reference in the future to improve our hotel facilities. We will continue to strive for further enhancement and improvement of our services, and we hope that you will visit us again when you come to Ginza. We look forward to seeing you again in the future. Sincerely yours, Hotel Manager
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Hotel itself is centrally located in the posh Ginza district of Tokyo.. staff are great .. the room I had was very nice. .. don't expect much of a view due to the skyscrapers everywhere .. however the buffet breakfast was very underwhelming....very limited options .. and same thing every day with no variety... If it wasn't included in my rate I would not have paid the ¥2000 yen a day .. you can get a better breakfast at 7-11 for under ¥800.
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Date of stay: May 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ホテルグレイスリー銀座 ホテルマネージャー, お客様サービス / フロント オフィス at Hotel Gracery Ginza
Responded 2 Jun 2023
Dear Bryan_vicBC Thank you very much for staying at Hotel Graciously Ginza. We sincerely appreciate your compliments about our staff and rooms. On the other hand, we are sorry that our breakfast did not meet your expectations. We will take your valuable feedback into consideration as we work hard to make our hotel a place where you can enjoy your stay for many years to come. Best regards, Hotel Manager
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Very nice hotel in a great location. The staff were welcoming and helpful, assisting with any requests, such as taxis or directions. The room (a 'semi double') was just right for one person for a few days - with a very comfy bed, enough room to feel comfortable and a nice bathroom and shower. Ginza is a great area - so many galleries and shops close by, an easy walk to the imperial palace or the fish market and brilliant transport links. My fourth stay in Tokyo and this is the best hotel yet. Recommended.
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Date of stay: March 2023
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 野口 達毅, 支配人 at Hotel Gracery Ginza
Responded 11 Apr 2023
Dear James M Thank you very much for always staying here at Hotel Gracery Ginza. It is our great pleasure to know that you had a good experience at our hotel. We are pleased to receive your words of compliment about our hotel that is "this is the best hotel yet". Encouraged by your kind words, we will continually strive to improve our services to become your choice next time when you come to Tokyo. We look forward to seeing you again soon. Thank you for your review. Best regards, Hotel Manager
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This hotel is conveniently located for staying in Ginza and is reasonably priced. The entrance is a little hard to find, and I got lost. The front desk is on the second floor. The elevator from the second floor takes you to your floor by swiping your card key. It's a little reassuring that it doesn't stop on other floors. The room is equipped with a humidifier and a cushion-type massage machine. The room felt a little old, and the bathtub creaked and was rusty. The toilet nozzle was also loud and bothersome. The noise from the room above also echoed quite a bit, which bothered me, but maybe that was just bad luck. There is a refrigerator and kettle in the room, but there are also vending machines, a water server, and ice in the hallway.
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Date of stay: January 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Perfect location, in one of the most luxurious neighborhoods in Tokyo. Rooms not particularly large and toilet found to be a little dirty. In the “Laundry” service you must specify if you want to remove specific stains (e.g. oil) otherwise they will only wash/iron…. For the rest, still a good experience. They also offer baggage shipping to another location (for a large hold baggage, around €20).
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
There are more places to choose from in the Ginza area.
PRICE RANGE
S$153 - S$257 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
gracery ginza hotel, gracery ginza chuo
LOCATION
JapanKantoTokyo PrefectureTokyoChuoGinzaGinza / Tokyo Nihonbashi / Tokyo Station / Ginza / Nihonbashi
NUMBER OF ROOMS
270
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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