Sophisticated designers style guest room offers you a comfortable accommodation with many fine amenities.This stylish atmosphere makes you feel like staying in your own private study.Complimentary breakfast 6:00-9:30.Wi-Fi internet access available. We deodorize your room with the ozone air purifier before check-in if advance request is given.We hope you enjoy until check-out time 12:00 noon.*We will count a child as an adult who is over 13 years old.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Modern
Mid-range
Languages Spoken
English, Japanese
Location
7-8-23, Ueno, Taito 110-0005 Tokyo Prefecture
Name/address in local language
Sutton Place Hotel Ueno
270 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Small street entrance and then down a corridor and take the lift up to reception. Staff were friendly and very helpful, but didn’t speak much English. The room was small but clean and had good facilities. Stayed 3 nights happily. Breakfast options (included in price) were limited and mostly sweet – it was a little inconvenient that it needed to be taken back to your room for eating as there was no common area space to sit down for breakfast. But location was excellent (and price good) being so close to Ueno station, Ameya-yokocho, general shopping and Ueno Park as well as being within walking distance of Kappabashi Street and Don Quixote. There were plenty of different restaurants nearby. Luggage storage was easy to arrange whilst sightseeing on the last day.
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Date of stay: September 2019
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This is a basic hotel that will allow you a comfortable rest after a day of touring the city. The room we got has 2 beds and 2 sofas. Our family of 4 can comfortably move inside. The beds are clean, and the bathroom is clean, too. There is no mini-bar, but they provided some mineral water. They do not clean the room on 2 successive days, so we had to put out our trash just outside our door. You can request cleaning every other day. You can get fresh towels, though, plus trash bags every time you need it. Same with tea. There is a laundry area on the 2nd floor that has a coin-operated washer and dryer. The hotel is quiet despite being along a main road and near the Ueno station. Its proximity to the Ueno station is a huge advantage in moving around. There is a nearby 7-11 and Family Mart, which makes it so convenient to buy food.
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Date of stay: June 2023Trip type: Travelled with family
Room Tip:There are only 2 washers and dryers, but you can do your laundry any time.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This place just offers amazing value. It's on the older side and could use a renovation, but everything works perfectly, the rooms are huge, location is perfect (1 minute from Ueno station) and the price is right. There is coin laundry on site, staff was friendly... given the price, you really couldn't ask for more.
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Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A hotel with friendly rates in a prime location. The room size was very small, with part of the short corridor used as part of the bathroom. The room was quite dusty, raising concerns about cleanliness. Being close to the JR station, noise from the trains was unavoidable. There was a noticeable hump in the mattress, indicating it needed replacement, which, along with the noise, made sleeping unpleasant.
On the positive side, the reception staff were very helpful, assisting with storing our bags for a few hours before check-in and after check-out. They also helped us make restaurant reservations.
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Date of stay: June 2024
Value
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Location
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Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Great location, just an easy walk from Ueno Station. Small, quiet rooms with everything you need, including a bath. Free wifi. Our booking had to be changed at the last minute and the staff went out of their way to sort things out for us. Thank you.
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Let me preface this review by saying I have traveled for 2+ months all over Japan and switched hotels/ryokans every few days if not everyday. With that said, Sutton Place Hotel was probably the lease desirable stay that I had experienced during my time in Japan.
Let's start with the rooms. Even up on the 7th floor, you could hear everything that is happening outside. Since the hotel is located right on a main road, there were often emergency vehicles roaring from one side of the road down to the other end all night long. Between the screaming sirens you could also hear every car and motorcycle that passes by. Not exactly sleep inducing. Then, there is the really thin walls. I can tell you that housekeeping starts taking over the hallways before 7 am. They are not shy about making a ruckus. I can also tell you that even with my head buried deep in my pillow and blankets that my next door neighbor was a family of 3 native Vietnamese speakers. They were late sleepers.
On my last day of there was also an issue of me being accused of stealing (verbally, not legally)... because I drank from their free water dispenser after I had checked out. Technicality much? The older man at the front desk was dead serious and I couldn't catch all the words he was using as my Japanese is really poor. A very severe tone was used and all the guests in the lobby area turned their heads and stared. The man definitely made a scene. I understand in Japan many small things westerners like myself would never think twice about back home could be considered to be rude. But this was the situation I was in that has imprinted a dark mark on my trip to Japan. This was also the only circumstance where I thought it was inappropriate for the hotel staff to act so severely. I mean, what is really defining what is okay or not? Using the lobby bathroom after check out isn't considered stealing (use of extra paper and water) but drinking from the free water fountain is? But they will still hold onto my luggage after I check out and it's okay? I don't get it. And considering they are in the customer service industry that houses international travelers maybe they should relax a bit.
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Date of stay: January 2013
Value
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Location
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Sleep Quality
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I had booked a double room in early February for two men (myself and my partner) for a 5 night stay in late-April/early-May. The automated booking system accepted my booking. However, only a week before our planned arrival in Tokyo, I received an email from the hotel front desk staff informing me that the room I had booked was suitable for couples or 2 females only, and asked me to rebook two single rooms or a twin room. I pressed the issue, indicating that we were a married couple in Canada, and received the same response, despite the fact that there were no more twin rooms available - our trip was slated to overlap with the high-travel season of Golden Week. This left us scrambling to find other accommodations, a week before the busiest travel season in Japan. The hotel's policy alone is enough for me to give the hotel a negative review, but the fact that they allowed the booking to stand for almost three months before indicating any problems bespeaks a terrible customer service mentality.
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Date of stay: April 2010
Value
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Location
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I was delighted to find 3 nights available at the Sutton Hotel as they seem to be close to the Ueno Keisei station and very close to central Tokyo.
Unfortunately I was contacted soon after booking online to inform me that 2 males could only book a twin room or 2 separate single rooms.
This seems to confirm the trend reported among other travelers that mention that this hotel cares a bit too much about your personal business...
I have visited Japan many other times and this is the first time that I have come across such policy. Was quite disappointed to come across such a policy.
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Date of stay: March 2010
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I have just encountered the rudest Japanese person I have ever met, and unfortunately he is the concierge of this hotel. Condescending, unhelpful and rude - the exact opposite of what I have come to expect from the wonderful Japanese culture. Perhaps he had bad experiences with other westerners, but that is no excuse for his behavior. I will not be staying here again.
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Date of stay: April 2014Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from サットンプレイスホテル上野, フロント at Sutton Place Hotel Ueno
Responded 27 Sept 2014
Thank you for staing at Sutton Place Hotel Ueno. We are very sorry to feel unpleasant for our staff. We have known some of guest mention that reception correspondence is bad. He is just trying to control to keep clean and tidy for all of guest in our hotel however it dose not become a reason. we are preparing organization since we provide good service for all of guest. We hope that you will have chance to visit us again one day. Thank you for your comment.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Was greeted with an unfriendly old man who was at the front desk. His English is pretty much rude and hurting. He was very blunt and not smile on his face. We felt like we were entering a hunted hotel similar to those ghost movies. Our stay would be prefect without him attending to us. We particularly skip free light breakfast to avoid seeing him!
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Date of stay: December 2013
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from サットンプレイスホテル上野, フロント at Sutton Place Hotel Ueno
Responded 16 Oct 2014
Thank you for staying with us. Please accept my apology for causing you such terrible distress. He was just all of guest under control for stay safly in our Hotel becuase many traveller from other county staying our Hotel evey time which mean is all of guest has different culture and custom. All the feedback will be used to improve our services. Thank you for your comment
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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SUTTON PLACE HOTEL UENO (S̶$̶1̶5̶6̶) S$134: UPDATED 2024 Reviews, Price Comparison and 372 Photos (Japan) - Tripadvisor
Frequently Asked Questions about Sutton Place Hotel Ueno
Which popular attractions are close to Sutton Place Hotel Ueno?
Nearby attractions include National Museum of Western Art (0.4 km), Kurand Sake Market Ueno (0.3 km), and National Museum of Nature and Science (0.4 km).
