Looking for a place to stay in Taito? Then look no further than Hotel New Ueno, a family-friendly hotel that brings the best of Taito to your doorstep.
The rooms offer a flat screen TV, air conditioning, and a refrigerator, and getting online is possible, as free wifi is available, allowing you to rest and refresh with ease.
Hotel New Ueno features baggage storage. In addition, as a valued Hotel New Ueno guest, you can enjoy an on-site restaurant that is available on-site. Guests arriving by vehicle have access to parking.
For those interested in checking out popular landmarks while visiting Taito, Hotel New Ueno is located a short distance from Toshogu Shrine (0.4 mi) and Kyu Kaneiji Five-Storied Pagoda (0.5 mi).
While in Taito be sure to experience local dumplings favourites at Ramen Yoroiya, Shoryu, or Tiger Ken Asakusa.
During your visit, be sure to check out popular attractions like Asakusa (1.1 mi), National Museum of Nature and Science (0.2 mi), and Tokyo National Museum (0.4 mi), which are all within walking distance of the hotel.
We’re sure you’ll enjoy your stay at Hotel New Ueno as you experience everything Taito has to offer.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Family
Quiet
Languages Spoken
Japanese
Location
7-2-5, Ueno, Taito 110-0005 Tokyo Prefecture
Name/address in local language
Hotel New Ueno
101 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
The best thing has to be the location; just two minutes' walk from one entrance of the Ueno Train Station. The Japanese room we stayed in was clean and comfortable but was small. Service was good. The Jopanese breakfast was good. We were late for breakfast as we woke up after 845 and breakfast was supposed to end at 9 am. The staff called twice and did not look too pleased when we turned up at 9 am. I guess it was our fault but I hope the hotel will consider extending breakfast time for travellers till 930 am.
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Date of stay: January 2020
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
You can't beat the location and the price for this hotel, and while those are really good reasons to stay here, nothing compares to the quality and service that Hotel New Ueno provides. It was my first trip to Japan with my girlfriend and we were a little intimidated by the size and scope of our first Japanese city. Hotel New Ueno changed that. We are from Hawaii where we've had countless "staycations" and stayed at numerous hotels with huge pools and big rooms. But nothing was truly a "Hawaiian" experience. Even our stay at that "Disney" hotel in Hawaii kinda felt generic. When we set out on our trip I wanted a "Japanese" experience. Something that I would remember. The Hotel New Ueno was that experience. Being from Hawaii we are raised with Japanese traditions melding with Hawaiian, Filipino, Chinese, and American cultures. As soon as we were greeted by the front desk I knew this would be special. It felt like home. Funny thing was the person at the front desk didn't speak to much english, but I understood what he was trying to convey. They lock the hotel doors between 1 am and 5 am, but they have a security guard to let you in. You have to leave your keys with the front desk whenever you step out. At first, I thought it was weird but I understood why. They don't have room cards like other hotels, in fact, this is the first time I've had a actual key for a room since I was 9 years old! (Kona seaside hotel) As soon as we leave to go up I'm already thinking this room is gonna be small (Im a 320 pound Hawaiian!) We get to the room and I open the door to a little entranceway with house slippers and a shoe horn. There is a sliding door to the main living area and to our surprise, There was no Bed!! Just a beautiful dining table and sitting pillows with a flat screen tv on what looks like an old entertainment center from the 70's. I told my girlfriend the bed is probably in the other room so I walked to the rear, and to my surprise, it was the bathroom. lol. I started to panic but my girlfriend opened the closest door and there it was, A Japanese futon. I kinda freaked out but told my girlfriend, " we are in Japan, so lets experience Japan". Being raised in Hawaii we are no strangers to futons, In fact, the first few years of my life was spent on a futon so I knew how to set em up. We finally set it up and it was awesome. It turned out to be the most comfortable bed I have ever slept in. Seriously. Once we set the bed up we saw a sign on the table that said if we wanted they would come in between 7pm and 9pm and set up our futon for us (awesome, lol), they even called us to make sure we were alright! Think about it, when has a hotel called you and asked if you were alright?! It was definitely a truly Japanese experience. It was one of the most real hotel experiences I've ever had. They gave us free lavender soaps and tea for our room and kimonos. The professionalism and experience was what truly set the hotel apart. I wholeheartedly recommend staying here if you truly want a Japanese experience. I can't wait to come back and bring my whole family.
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Date of stay: December 2015
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:Just ask for the biggest room.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stayed for 1 night in a single room. Reception was friendly and spoke some english. After check in, you will get a coffee card that you can redeem coffee from the lobby area. Room was small, toilet and bed was clean. Breakfast was a good spread in Japanese style. Taste was quite good. Overall, given the location, it was worth the money to stay for a night. Some tips: Access to hotel from JR Ueno by the Asakusa Exit and turn left cross the road. Nearby amenities convenience store and a number of food stores. Nearby attractions Ueno Park, Ameyoko Airport access to Narita via the Keisei Skyliner
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Date of stay: April 2015Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pros: Very near Ueno Station, friendly staff, some of them speak a small amount of English, very accommodating staff, good breakfast, clean room.
Cons: Dated hotel, my room smelled musty, no view from my room except of concrete walls - as in a concrete wall around the hotel, not the next hotel.
I stayed here for one night. It is very close to Ueno Station. Exit the Asakusa Exit of Ueno Station, go down the stairs, cross the street at the crosswalk (no light) to your left, turn left after you've crossed the street and walk not even half a block. Hotel will be on your right hand side.
Their staff is very friendly. Check in time was 1PM. I arrived at 10AM. I paid for my room and asked if the hotel would hold my luggage since I was meeting a friend in Shibuya. The staff were not only happy to hold my luggage but when I got back, my suitcase was in my room. I booked a Double Room since it wasn't too much more than a Single Room and I'm glad I did. The rooms are small...but this is Tokyo after all...I've been in smaller. The bed was a typical bed...pretty much the same as most of the hotels I've stayed in (in Japan). The bed was almost the same size as a Full Size bed in America...just a bit smaller. I paid approximately 1,000 yen for breakfast...Japanese breakfast. More on that later. It's expensive for "breakfast", but it wasn't expensive for what I got, plus most of the places open in the morning with breakfast type foods weren't on my low carb diet (mostly pastries and stuff).
As mentioned earlier, my room was musty smelling, but it was only for one night and under $100. The room itself was clean, there was a flat screen TV, small desk, no closet but they did have pegs and hangers for your clothes. There is a built in alarm clock, the bathroom has shampoo, conditioner and body soap. When I checked in, the staff also gave me a bag of lotions and some sort of bubble bath. My A/C worked great, as a matter of fact it started to get cold in my room so I turned it down. Many places I've been to in Japan, the A/C doesn't get very cold. My room was quiet. The only time I could hear other people talking was when I walked down the hall. My room was 702, a corner room.
Breakfast is served between 7 and 9AM in the restaurant located in the basement of the hotel. It's nothing fancy, but the food was good. When you walk in, all the tables are set with tray already with all the cold items like tsukemono (pickled veggies), nori (seaweed to eat with your rice), tamagoyaki (Japanese fried egg rolled up), etc. After you show your breakfast tagged attached to your room key, you take a seat and less than a minute later the waitress brought out my grilled salmon, miso soup and rice. It was very filling for me. I saw a group of Japanese men asking for natto which I didn't want and they also asked for extra rice and weren't charged. The waitress also brings green tea and a small cup of orange juice. I asked for a glass of water and if I weren't so full, I'm sure they would have given me more orange juice if I asked.
Internet - there is a Wired Lan jack, but no connector point (which looks similar to the one on a phone line). The hotel I used in Takasaki did have a connector point and my netgear thing has a jack. So basically I had two jacks. There is wireless internet in the hotel lobby, but the lobby is small and crowded and they allow smoking. After breakfast I took my iPad down there and of course, as soon as I connected, two people sat down to smoke. Yuck.
The lobby looks a bit crowded...there were about 4-6 chairs around two tables, people's luggage, two computers on a desk, coffee machine, large TV, some other things and a full size copy machine. When it's empty, it felt fine...but when it's full of people, it feels cramped.
On my last day in Tokyo, check out time was 10AM, so the hotel let me leave my luggage in the lobby while I ran around. I came back and still had 40 minutes to kill before leaving for the airport and they were happy to let me hang out in the lobby, they even turned the TV on for me.
Ueno station is an easy place to get around. I was able to get to Harajuku and Shinjuku by taking the JR Yamanote line, less than 200 yen (about 20 minutes). I was also able to get onto the Hibiya Subway Line from Ueno Station to Tsukiji Station (then walked to Tsukiji Fish Market) - around 15 minutes. The Keisei station (airport train) is across the street from Ueno Station (approx $30 to the airport, 45 minute ride). There are also many stores and restaurants in the station.
On the other side of the station is Ueno Park, if you have time, talk a walk around. Temples, gardens, museums, zoo, etc. It's free to walk around the park, but you have to pay to get into the zoo, etc. I spent a good 1 1/2 walking around the park and still didn't get to see half of it.
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Date of stay: September 2012
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
Room Tip:702 was a Double, corner room. No view, but quiet and the A/C worked great.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Good location to stay to catch skyliners to the airport, just next to ueno station and very close to minimart, restaurants , department stores and shooping streets. Compared to twin room at Hotel Sunroute Stellar Ueno nearby, I love twin room and amenities here more. It's cheaper , more spacious and wifi signal is stronger. Mini bar includes Japanese tea , coffee and soup sachet and small chocolate treat . Electrical outlets are abundant for my gadgets recharge. The staff is nice too. I had a pleasant stay here.
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Date of stay: April 2016
Location
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Its location is its only selling point. Extremely close to the Ueno station and only around 10 mins walk away from the airport skylines. With a Family Mart around the corner and a street market close by, there is nothing you should be worried about considering shopping.
My only complaint is its very tiny room. We booked a Japanese style one which they said can accommodate three people. But we ended up getting a very cramped room with almost no space for our luggage. My mattress blocked the doorway and we almost couldn't even open the fridge when our mattresses were laid out.
Staff can speak good English and we could check in the room at around 1pm, which was earlier than scheduled. So their service is actually not bad. Just that if you are thinking about booking a triple room, you should reconsider and book two rooms instead.
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Date of stay: August 2012Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I needed a reasonably priced hotel near Ueno Station for a three-day trip to Japan with destinations along the Marunoichi metro line and the Tohoku Shinkansen line, flying out of Narita via the Keisei Skyliner express train service, with a lot of baggage to carry on each leg of my trip. There is no station closer to Ueno JR station than this: you literally step out the Asakusa exit, cross the street and walk a few doors down to the hotel.
I was pleasantly surprised with the price, the quality of the accommodation, the staff, and above all the soundproofing. The price had a small premium built into it for location, but I more than made it back on cab fares and time saved. I stayed in a Japanese-style room, 7.5 tatami mats in size, which was plenty for me and would likely even have been fine for my family. It was clean, up-to-date, with cable TV and WiFi Internet. The staff were extremely accommodating, had no trouble with my leaving my bags with them from my early morning arrival until the evening when I finally returned to check in, recognized me and addressed me by name each time they saw me, and were exceedingly polite. I do not know if they speak English; I spoke with them only in Japanese. I was expecting to hear street and/or train noises given the location; instead I heard absolutely no noises from outside my room. I would happily stay here again every time.
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Date of stay: June 2012
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
Room Tip:If you're comfortable with a Japanese-style room, they seem to be more deeply discounted.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The good: -Location of this accommodation is great as it's walking distance to shops, restaurants and JR/Metro stations. We trained from Narita airport and got off at Ueno station and made a 10min walk to the hotel.
-Staff are friendly and helpful. Good command in English. (except for restaurant and cleaning staff you may need to do some sign language or learn a few Japanese words)
-We got the Japanese styled room for 2 nights and the futon beds were already made for us when we checked into our room as we arrived around 9pm local time. The futon beds are comfortable, we all slept really well and it was really warm too. We didn't need to turn the heater on during the night. They will put the bedding away during the day and make the bedding up at night time, but we declined as we weren't going to be in the hotel all day there wasn't much point putting it away then having it out again.
-These days most hotels save by bringing in refillable bottles of amenities, which is the case here. But the brand is Shisedo which is a Japanese cosmetic brand- which is really good. The toilet seat is heated and has the washer function.
-Complimentary tea/coffee each day. However the reception gives you a bunch of vouchers for the duration of your stay. Then when you would like your cuppa, you hand over a voucher and they give you a token and you put that into the vending machine that's located in the lobby and choose your drink.
The not so great: -The hotel it self is located in an ally way so we did have a little trouble finding it, I just happened to spot the sign at the back door as I was walking past the ally way.
-The room itself is very tiny, we had to store all our suitcases in the closet (where they place the bedding in the morning) as there was literally no space. The bathroom is tiny but it is expected for accommodation in Japan.
-We had Japanese style breakfast during our stay. It is very traditional. If you're not into having rice & salmon in the morning I wouldn't recommend it. It comes out like a set menu, you can't choose what you want. There isn't much choice as day 1 is set A and days 2 is set B and day 3 goes back to set A. We didn't think the child's breakfast was great as we got a protein in the adults meal but the child's meal didn't have any protein- soup/juice/ rice and packet of seaweed.
Other facts:
-If you're a smoker there is a very tiny room in the lobby that is a smoking room. As you cannot be smoking in the streets of Tokyo
-you'll need to return your room key to reception each time you go out.
-the lifts are tiny so you may need to make a few trips if you have a lot of people or luggage with you.
-Now on the website I had gotten the impression the accommodation was going to be very traditional Japanese styled. However it is not the case. It is just a standard hotel with "rooms" that are Japanese traditional styled.
- As you're in a city with apartment buildings, don't expect any views from your room. We got a wall view
Overall I'd recommend this hotel for short stay or if you are going to be out all day and only using the place to sleep. As there isn't any other facilities in the hotel.
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Date of stay: April 2018
Location
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The location is excellent. Next to JR station and is surrounded or within walking distance of restaurants and shops of all varieties. The staff is very friendly. No language problem. My room was in the old building. It's a little dated but very clean. It has tea making facility and a small fridge in the room. Wifi was fast. Housekeeping was excellent.
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Date of stay: January 2017
Location
Cleanliness
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Read loads of reviews for this hotel which seemed quite positive, so decided to book - thank goodness it was only a short stay, as upon entering our room we were greeted with an awful dank musty smell, the carpet was very old/worn and there were a few old (albeit little) stains on the bed covers. The damp odour from the bathroom was quite prominent and unpleasant. On the plus side the location is fantastic as it is right on the doorstep of Ueno Station, Keisei Skyliner, Ameyoko, Ueno park and a short walk (or a couple of train stops) to Asakusa and Akihabara. Loads of places to eat and things to do in this area especially if you only have a couple of days in Tokyo. Room size (standard twin room) had a decent amount of space for Tokyo.
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Date of stay: May 2019
Rooms
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ueno2, お客様担当マネージャー at Hotel New Ueno
Responded 19 Jun 2019
Thank you for staying at our hotel. Unfortunately we could not make you happy during your stay. we do check a room after maid clean the each rooms, but we must have missed. For the future, we sure not going to have a same mistake for all the customer and we hope we will keep our customer happy during stay at our hotel.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
In a twin room one at two adults and 3 years old
It is 14,040 yen.
A 3-year-old child is free.
In the case of two adults and 10-year-old child
It is 16,200 yen in one twin room.
The 10-year-old child is 2,160 yen.
There are towels and the toothbrush
There are not the pajamas.
Please examine it.
Thank you for your reservation.
From Narita we go to Ueno Station by rail Keisei.
Keisei Ueno is a 5-minute walk from the station
We look forward
Have a nice trip
Thank you
In the past of the face book the hotel home page, there is a video from Narita to the hotel.
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