In Tokyo for a few days visiting friends. Second night in town we stayed here and enjoyed the experience. We were on the 35th. floor which gave us great views of the bay and river areas. The hot baths on the top floor were lovely, we used them evening and early morning . Great room with the biggest bed we have every come across, comfortable too. A very spacious modern hotel with nice staff, we arrived in the morning but checkin time is not till 3 pm, they were very happy to look after our luggage until then. Would highly recommend.
The hotel is comprised of the upper levels of an office building owned by Mitsui. As all the rooms are located at or above the 33rd floor, you get a marvelous view of the city. There is a shopping mall nearby to do your shopping. They have a public bath area where you can enjoy the skyline of Toyosu. Toyosu market is a couple of kilometers away bet definitely worth the walk. Definitely worth staying if you want to visit Toyosu early.
The hotel is new, very near station, the staff at front desk was kind. The room is quite small but great view to the bay. Will try Roomservice next time (if they have any) The breakfast was good, the restaurant has very nice view too. They have onsen area for public bath but i prefer my own bathroom since corona time. Maybe see you next time.
I was amazed with the great view of Tokyo Bay area, especially Rainbow Bridge. You can enjoy the sights of Tokyo Metropolitan of 13 millions from Superior View Bath King rooms or Superior View Bath Twin rooms. The communal bath on the top floor is simple but you can see the sky above you, too. The former reviewer asking
Although it is a newly opened hotel, there are actually many problems. First of all, when checking in, you will find that all the front desks are interns. When I ask them some questions, they always need to turn their heads and get into the small room behind to ask regular employees. I think that as a mature Mitsui with dozens of chain hotels, the intern should not be left alone at the front desk. Secondly, neither the interns at the front desk nor the regular employees hiding behind can communicate in basic English, which surprised me a lot. Shouldn't this aspect be strengthened at the time when the Olympics are coming? The most unacceptable thing is that they asked me to pay an extra 15,000 yen (my reservation is about 12,000 yen) when I asked that I want to see the Rainbow Bridge in my room. I said I didn’t want to spend more than what I originally paid for my reservation to upgrade my room. They just couldn’t care less and kept telling me to pay for the upgrade. I told the person at the front desk that I just want to see the Rainbow Bridge, and I also said that this is the first time I came to this hotel, but the front desk said "so what?!" Such a reply made me very angry. In this way of responding to customers, he lacks the basic qualities of front desk staff. I have stayed in many Mitsui hotels before, but this experience makes me very hesitant to make reservations for Mitsui hotels in the future. I will try to discuss this with their general manager tomorrow when I check out, but I don’t expect they would realize their problems. Don’t be fooled by their design or look. If a hotel have no idea about hospitality, they will never be a good hotel. Any hotel under Marriott group is better than this Mitsui garden hotel Toyosu.…