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Mitsui Garden Hotel Toyosu Bayside Cross

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2-2-1, Toyosu, Koto 135-0061 Tokyo Prefecture
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Travel safe during COVID-19
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What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
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Updated 11/07/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Mitsui Garden Hotel Toyosu Bayside Cross
Updated 11/07/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 3 hotels in Toyosu
Location
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Direct access to Toyosu Station. All rooms over 33 floors. On the 36th floor there is a public bath with an outdoor bath. Our hotel will give you inspiring views of the air and sea. Your trip will be a pleasant breeze through Tokyo.
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roy v wrote a review 8 Sep
Traralgon, Australia4424 contributions760 helpful votes
Hotel's Favourite
In Tokyo for a few days visiting friends. Second night in town we stayed here and enjoyed the experience. We were on the 35th. floor which gave us great views of the bay and river areas. The hot baths on the top floor were lovely, we used them evening and early morning . Great room with the biggest bed we have every come across, comfortable too. A very spacious modern hotel with nice staff, we arrived in the morning but checkin time is not till 3 pm, they were very happy to look after our luggage until then. Would highly recommend.
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Date of stay: September 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Uga Hajime, 支配人 at Mitsui Garden Hotel Toyosu Bayside Cross
Responded 1 week ago
Dear Guests, Thank you very much for having stayed with us at Mitsui Garden Hotel Toyosu BAYSIDE CROSS Tokyo this time and taking the time to share your valuable feedback and evaluation with your details. We are very glad that you chose our hotel as your accommodation among a lot of hotel in Tokyo. We are very pleased to see that you are satisfied with the view that we are proud of. We are constantly seeking to enhance our service for every customer, therefore your feedback is important to us. We will continue our efforts to give guests more pleasant stay with every aspect. Once again, your feedback is highly appreciated and we hope you will give us the opportunity welcoming you back in the  future visit. Mitsui Garden Hotel Toyosu BAYSIDE CROSS Tokyo Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Toru O wrote a review May 2022
Setagaya, Japan1718 contributions249 helpful votes
The hotel is comprised of the upper levels of an office building owned by Mitsui. As all the rooms are located at or above the 33rd floor, you get a marvelous view of the city. There is a shopping mall nearby to do your shopping. They have a public bath area where you can enjoy the skyline of Toyosu. Toyosu market is a couple of kilometers away bet definitely worth the walk. Definitely worth staying if you want to visit Toyosu early.
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Date of stay: May 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Uga Hajime, 支配人 at Mitsui Garden Hotel Toyosu Bayside Cross
Responded 8 May 2022
Thank you very much for staying at Mitsui Garden Hotel Toyosu Bayside Cross Tokyo. We would also like to thank you again for taking time out of your busy schedule to give us feedback on your stay. We are very pleased to hear that you were satisfied with the view from our hotel. Each type of room has a different view, so please try a different room type next time. Also, as you mentioned, our hotel is connected to Lalaport underground, so you can enjoy shopping and dining regardless of the weather. We are happy to hear that you are satisfied with our hotel in this respect as well. We look forward to welcoming you back to our hotel again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
AmyMagg02 wrote a review Jan 2022
Tokyo, Japan192 contributions66 helpful votes
The hotel is new, very near station, the staff at front desk was kind. The room is quite small but great view to the bay. Will try Roomservice next time (if they have any) The breakfast was good, the restaurant has very nice view too. They have onsen area for public bath but i prefer my own bathroom since corona time. Maybe see you next time.
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Date of stay: January 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Uga Hajime, 支配人 at Mitsui Garden Hotel Toyosu Bayside Cross
Responded 3 Jan 2022
Dear Guest, thank you very much for staying with us at Mitsui Garden Hotel Toyosu BAYSIDE CROSS Tokyo, and thank you very much for your candid review of your recent stay at our hotel. We are happy to hear that you were satisfied with the view. We hope that you will come back to our hotel as we have a different view from each roomtype. We are also delighted to hear that you also enjoyed breakfast. Unfortunately, we do not have a room service. However, our restaurant has a takeout service, so that’d be great if you can try it next time. We look forward to welcoming you back to the hotel in the near future. Mitsui Garden Hotel Toyosu BAYSICE CROSS Tokyo Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Global715255 wrote a review Sep 2021
Tokyo, Japan11772 contributions11 helpful votes
+1
I was amazed with the great view of Tokyo Bay area, especially Rainbow Bridge. You can enjoy the sights of Tokyo Metropolitan of 13 millions from Superior View Bath King rooms or Superior View Bath Twin rooms. The communal bath on the top floor is simple but you can see the sky above you, too. The former reviewer asking
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Date of stay: August 2021
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Room Tip: Choose Superior View.Bath King or Twin rooms to enjoy the view of Rainbow Bridge.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Uga Hajime, 支配人 at Mitsui Garden Hotel Toyosu Bayside Cross
Responded 11 Sep 2021
Dear Guest, Thank you very much for having stayed with us at Mitsui Garden Hotel Toyosu BAYSIDE CROSS Tokyo this time and taking the time to share your valuable feedback and evaluations with your details. We highly appreciated you found our hotel as your accommodation among a lot of hotel in Tokyo. Our hotel's lobby is located 36th floor and guest room floor is from 33rd floor to 35th floor. It is possible to see the great view. We will continue our efforts to give guests more pleasant stay with every aspect. Once again, your feedback is highly appreciated and we hope you will give us the opportunity to welcome you back in the future visit. Mitsui Garden Hotel Toyosu BAYSICE CROSS Tokyo Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Franfran wrote a review Sep 2020
11 contributions14 helpful votes
Although it is a newly opened hotel, there are actually many problems. First of all, when checking in, you will find that all the front desks are interns. When I ask them some questions, they always need to turn their heads and get into the small room behind to ask regular employees. I think that as a mature Mitsui with dozens of chain hotels, the intern should not be left alone at the front desk. Secondly, neither the interns at the front desk nor the regular employees hiding behind can communicate in basic English, which surprised me a lot. Shouldn't this aspect be strengthened at the time when the Olympics are coming? The most unacceptable thing is that they asked me to pay an extra 15,000 yen (my reservation is about 12,000 yen) when I asked that I want to see the Rainbow Bridge in my room. I said I didn’t want to spend more than what I originally paid for my reservation to upgrade my room. They just couldn’t care less and kept telling me to pay for the upgrade. I told the person at the front desk that I just want to see the Rainbow Bridge, and I also said that this is the first time I came to this hotel, but the front desk said "so what?!" Such a reply made me very angry. In this way of responding to customers, he lacks the basic qualities of front desk staff. I have stayed in many Mitsui hotels before, but this experience makes me very hesitant to make reservations for Mitsui hotels in the future. I will try to discuss this with their general manager tomorrow when I check out, but I don’t expect they would realize their problems. Don’t be fooled by their design or look. If a hotel have no idea about hospitality, they will never be a good hotel. Any hotel under Marriott group is better than this Mitsui garden hotel Toyosu.
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Date of stay: September 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
4 Helpful votes
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PRICE RANGE
US$81 - US$128 (Based on Average Rates for a Standard Room)
LOCATION
JapanKantoTokyo PrefectureTokyoKotoToyosu
NUMBER OF ROOMS
225
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Frequently Asked Questions about Mitsui Garden Hotel Toyosu Bayside Cross
Which popular attractions are close to Mitsui Garden Hotel Toyosu Bayside Cross?
Nearby attractions include KidZania Tokyo (0.4 km), Lala Port Toyosu (0.2 km), and Gas Science Center (0.3 km).
What food & drink options are available at Mitsui Garden Hotel Toyosu Bayside Cross?
Guests can enjoy an on-site restaurant during their stay.
What are some restaurants close to Mitsui Garden Hotel Toyosu Bayside Cross?
Conveniently located restaurants include Bubba Gump Shrimp Co. Tokyo Toyosu, Gyozanofukuzutsumi, and Chugoku Tohoku Kakyo Ryori Gyozabo Eiri Toyosuten.
Is Mitsui Garden Hotel Toyosu Bayside Cross located near the city centre?
Yes, it is 0.2 km away from the centre of Toyosu.
Are there any historical sites close to Mitsui Garden Hotel Toyosu Bayside Cross?
Many travellers enjoy visiting Hozomon (6.6 km), Tokyo Central Railway Station (4.0 km), and Nezu Shrine (7.9 km).
Is Mitsui Garden Hotel Toyosu Bayside Cross accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.