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4.5
#1 of 3 hotels in Toyosu
Location
Cleanliness
Service
Value
Direct access to Toyosu Station. All rooms over 33 floors. On the 36th floor there is a public bath with an outdoor bath. Our hotel will give you inspiring views of the air and sea. Your trip will be a pleasant breeze through Tokyo.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Business
Romantic
Languages Spoken
English, Japanese
Location
2-2-1, Toyosu, Koto 135-0061 Tokyo Prefecture
Name/address in local language
Mitsui Garden Hotel Toyosu Premier
60 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
The hotel is comprised of the upper levels of an office building owned by Mitsui. As all the rooms are located at or above the 33rd floor, you get a marvelous view of the city. There is a shopping mall nearby to do your shopping. They have a public bath area where you can enjoy the skyline of Toyosu. Toyosu market is a couple of kilometers away bet definitely worth the walk. Definitely worth staying if you want to visit Toyosu early.
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Date of stay: May 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Uga Hajime, 支配人 at Mitsui Garden Hotel Toyosu Premier
Responded 8 May 2022
Thank you very much for staying at Mitsui Garden Hotel Toyosu Bayside Cross Tokyo. We would also like to thank you again for taking time out of your busy schedule to give us feedback on your stay. We are very pleased to hear that you were satisfied with the view from our hotel. Each type of room has a different view, so please try a different room type next time. Also, as you mentioned, our hotel is connected to Lalaport underground, so you can enjoy shopping and dining regardless of the weather. We are happy to hear that you are satisfied with our hotel in this respect as well. We look forward to welcoming you back to our hotel again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is out of town at Toyosu station but we found that ideal. The lift takes you straight down to the metro station, it is so easy to navigate and you can get to most destinations within 20 minutes.
Our room and bathroom were small and probably our mistake when booking and the pillows not to our western style but the bed comfortable and the sheets nice - important to me. The views were absolutlely amazing, so much so that you don´t need to go up to the Tokyo Tower or Sky Tree for views.
Breakfast is adequate. Limited selection of Western and Asian but quality is good and good coffee machine.
Public bath in the hotel also very good. The TV screen in the room tells you how full it is before you go. Tip: key cards open the public bath areas but there are different cards for men and women so make sure you take the right card before you go.
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Date of stay: March 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Uga Hajime, 支配人 at Mitsui Garden Hotel Toyosu Premier
Responded 3 Apr 2023
Dear Guests, Thank you very much for having stayed with us at Mitsui Garden Hotel Toyosu PREMIER this time and taking the time to share your valuable feedback and evaluation with your details. We are very glad that you chose our hotel as your accommodation among a lot of hotel in Tokyo. We are very pleased to see that you are satisfied with the view that we are proud of. We are constantly seeking to enhance our service for every customer, therefore your feedback is important to us. We will continue our efforts to give guests more pleasant stay with every aspect. Once again, your feedback is highly appreciated and we hope you will give us the opportunity welcoming you back in the future visit. Mitsui Garden Hotel Toyosu PREMIER Front Office Manager
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We stayed for six nights at this property and enjoyed every minute of it. The airport limousine bus from Narita stops right in front of it (Toyosu station stop), as does the Haneda bus, which we took back. The subway station is connected to the hotel on the basement level, so you have the shops there as well as the connected Lalaport Mall for shops and restaurants. The view of the river is beautiful, and you will see Skytree at night. There is an onsen on the top floor, and the front desk has tattoo covers if that is an issue. The restaurant breakfast is amazing and is worth paying for at least once. Our room was quiet and very comfortable, and there is a small laundry/vending room on each level. We have stayed in other locations around Tokyo, but we would come back to this one without hesitation.
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Date of stay: July 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Uga Hajime, 支配人 at Mitsui Garden Hotel Toyosu Premier
Responded 4 weeks ago
Dear guest, Thank you very much for staying at Mitsui Garden Hotel Toyosu PREMIER. It sounds like you had a great time. It was our pleasure to have you as our guest. We are glad you like the view from the room. As you can see the view from various directions depending on the room type, we hope you have another opportunity to stay in other room. We are happy that you enjoyed our restaurant as well. Breakfast at THE PENTHOUSE with weekend terrace, the hotel's restaurant, offers a variety of Japanese and Western-style meals using fresh seafood from the Toyosu market. We are glad to hear that you were satisfied with your stay. We hope that your stay with us has been a page in your memory. We look forward to having you again, should your travels bring you back to the Toyosu area. Mitsui Garden Hotel Toyosu PREMIER Front Office Manager
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Although it is a newly opened hotel, there are actually many problems.
First of all, when checking in, you will find that all the front desks are interns. When I ask them some questions, they always need to turn their heads and get into the small room behind to ask regular employees. I think that as a mature Mitsui with dozens of chain hotels, the intern should not be left alone at the front desk.
Secondly, neither the interns at the front desk nor the regular employees hiding behind can communicate in basic English, which surprised me a lot. Shouldn't this aspect be strengthened at the time when the Olympics are coming? The most unacceptable thing is that they asked me to pay an extra 15,000 yen (my reservation is about 12,000 yen) when I asked that I want to see the Rainbow Bridge in my room. I said I didn’t want to spend more than what I originally paid for my reservation to upgrade my room. They just couldn’t care less and kept telling me to pay for the upgrade. I told the person at the front desk that I just want to see the Rainbow Bridge, and I also said that this is the first time I came to this hotel, but the front desk said "so what?!" Such a reply made me very angry. In this way of responding to customers, he lacks the basic qualities of front desk staff. I have stayed in many Mitsui hotels before, but this experience makes me very hesitant to make reservations for Mitsui hotels in the future.
I will try to discuss this with their general manager tomorrow when I check out, but I don’t expect they would realize their problems.
Don’t be fooled by their design or look. If a hotel have no idea about hospitality, they will never be a good hotel. Any hotel under Marriott group is better than this Mitsui garden hotel Toyosu.
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Date of stay: September 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I was amazed with the great view of Tokyo Bay area, especially Rainbow Bridge. You can enjoy the sights of Tokyo Metropolitan of 13 millions from Superior View Bath King rooms or Superior View Bath Twin rooms.
The communal bath on the top floor is simple but you can see the sky above you, too.
The former reviewer asking
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Date of stay: August 2021
Rooms
Location
Service
Room Tip:Choose Superior View.Bath King or Twin rooms to enjoy the view of Rainbow Bridge.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Uga Hajime, 支配人 at Mitsui Garden Hotel Toyosu Premier
Responded 11 Sept 2021
Dear Guest, Thank you very much for having stayed with us at Mitsui Garden Hotel Toyosu BAYSIDE CROSS Tokyo this time and taking the time to share your valuable feedback and evaluations with your details. We highly appreciated you found our hotel as your accommodation among a lot of hotel in Tokyo. Our hotel's lobby is located 36th floor and guest room floor is from 33rd floor to 35th floor. It is possible to see the great view. We will continue our efforts to give guests more pleasant stay with every aspect. Once again, your feedback is highly appreciated and we hope you will give us the opportunity to welcome you back in the future visit. Mitsui Garden Hotel Toyosu BAYSICE CROSS Tokyo Front Office Manager
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In Tokyo for a few days visiting friends. Second night in town we stayed here and enjoyed the experience. We were on the 35th. floor which gave us great views of the bay and river areas. The hot baths on the top floor were lovely, we used them evening and early morning . Great room with the biggest bed we have every come across, comfortable too. A very spacious modern hotel with nice staff, we arrived in the morning but checkin time is not till 3 pm, they were very happy to look after our luggage until then. Would highly recommend.
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Date of stay: September 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Uga Hajime, 支配人 at Mitsui Garden Hotel Toyosu Premier
Responded 14 Sept 2022
Dear Guests, Thank you very much for having stayed with us at Mitsui Garden Hotel Toyosu BAYSIDE CROSS Tokyo this time and taking the time to share your valuable feedback and evaluation with your details. We are very glad that you chose our hotel as your accommodation among a lot of hotel in Tokyo. We are very pleased to see that you are satisfied with the view that we are proud of. We are constantly seeking to enhance our service for every customer, therefore your feedback is important to us. We will continue our efforts to give guests more pleasant stay with every aspect. Once again, your feedback is highly appreciated and we hope you will give us the opportunity welcoming you back in the future visit. Mitsui Garden Hotel Toyosu BAYSIDE CROSS Tokyo Front Office Manager
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Beautiful hotel. All the guest rooms are all on floors 33-35, so no matter which one you stay in, the view should be amazing. Very clean and staff are all polite and helpful. Going into the lift down to the ground/basement floors takes you directly to Lalaport with dining options and’s convenience stores and Toyosu station.
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Date of stay: October 2023Trip type: Travelled with family
Room Tip:Just be aware, if you buy the JR pass, you can’t use it at Toyosu station. Best option is a PASMO...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Uga Hajime, 支配人 at Mitsui Garden Hotel Toyosu Premier
Responded 24 Oct 2023
Dear Guest, Thank you for staying at Mitsui Garden Hotel Toyosu PREMIERE. Also, despite your busy schedule, we would like to thank you again for your feedback after your stay. We are very honored to receive such an excellent evaluation of our hotel. We will continue to improve our facilities and services so that you can spend more comfortably in the future. We are looking forward to seeing you again in the future. Sincerely yours, Mitsui Garden Hotel Toyosu PREMIERE Front Office Manager
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A business hotel 20min outside central Tokyo. The hotel was modern, good size rooms and with a public bath on the top. Very nice views from the rooms and aside a mall Lalaport, plenty of restaurant options around. The bus from the Haneda airport stops just in front. The queen size bed was very comfy with pillow options for the sleep.Shower is a bit small but the room was a good size. Had amenities, water replaced everyday in the fridge. There is no proper working desk though. a small table can be used but it is not for long hours.Has a nice restaurant with a city view at the reception level. The only annoying thing as getting to the hotel. Reception is on 36th floor and you need to change elevators to access rooms on floor 33-35Th. Make sure you got everything before you leave your room... The place is considered trendy so weekends are packed with people and restaurants may become a problem.
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Uga Hajime, 支配人 at Mitsui Garden Hotel Toyosu Premier
Responded 17 Jul 2023
Thank you for providing us with feedback from your stay.It sounds like you had a great time. It was our pleasure to have you as our guest. We are glad you like the view from the room. As you can see the view from various directions depending on the room type, we hope you have another opportunity to stay in other room. You can easily come from Haneda Airport as shuttle buses to Haneda Airport depart from and arrive at the bus rotary right in front of our hotel.Regarding the elevator, please understand that it is for security purposes to ensure the safety of our guests.Mitsui Garden Hotel Toyosu PREMIER Front Office Manager
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While a little hard to find for the first time, once you get to reception on lvl 36 you are greeted by an amazing view across Tokyo Bay to Mt Fuji and the experience gets even better from there. The reception staff are very nice and helpful, the rooms are a generous size for Tokyo and the ‘sea design’ element has been carried on throughout to hotel making it an interesting and relaxing space. Even from the rooms the views are spectacular. The hotel is also in an interesting and relaxed part of Tokyo (but very well connected by the subway) and is next to a good mid-size shopping mall with good food and drink options. The only minor downside is there is only 1 restaurant in the hotel and, while the food is good (and the view great) , its a little pricey.
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Date of stay: November 2023Trip type: Travelled as a couple
Room Tip:It is a little hard first time to find the lift to get to lvl 36 so I suggest finding out where...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Uga Hajime, 支配人 at Mitsui Garden Hotel Toyosu Premier
Responded 12 Nov 2023
Dear Guest, Thank you for staying at Mitsui Garden Toyosu PREMIER. We are very happy to hear that you were satisfied with the view from our hotel during your stay. A feature of our hotel is that you can see a variety of scenery depending on the room type and season. If you have a chance, please try a different type of room next time. we are sorry that we could not make you satisfied at the restaurant. We will take your comment seriously and do our best to improve our service and facilities. We are looking forward to seeing you again in the future. Sincerely yours, Mitsui Garden Hotel Toyosu Premier Front Office Manager
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Convenient if you are going to the Toyosu Market since it is a mere 5min train ride away and even possible to walk from the hotel to the market. There is also airport limousine bus to the Haneda Airport and the bus stop is in front of the hotel. But for shopping and visiting other places of interest, you will need to take subway, which fortunately there is a subway station connected to the hotel
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Date of stay: April 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:The hotel has a lovely public bath which is good for soaking after a tired day
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Uga Hajime, 支配人 at Mitsui Garden Hotel Toyosu Premier
Responded 23 May 2023
Thank you very much for your stay at Mitsui Garden Hotel Toyosu Premier. We would also like to thank you again for taking the time to give us your valuable feedback. We hope you had a pleasant stay in your room. Our hotel is directly connected to Toyosu Station on the Yurakucho Subway Line, just a short walk from Exit 2B. This is a very convenient location as you can come to the hotel regardless of the weather. We will do our best to exceed your expectations the next time you visit us. We look forward to welcoming you again. Mitsui Garden Hotel Toyosu PREMIER Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Thank you for your inquiry.
I am sure you are referring to the accommodation tax by the Tokyo Metropolitan Government.
Accommodation tax is charged regardless of the number of nights.
The room charge per person per night is
100 yen per person per night if the room rate is between 10,000 yen and 15,000 yen
200 yen per person per night if the room rate is over 15,000 yen.
Please feel free to contact us if you have any further questions.
Thank you for your inquiry.
We are sorry to inform you that none of the rooms in our hotel have windows that open,
Unfortunately, the windows cannot be opened or closed in any of the rooms in our hotel.
If you have any question, please contact us.
There are more places to choose from in the Toyosu area.
PRICE RANGE
S$214 - S$359 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Mitsui Garden Hotel Toyosu Bayside Cross
LOCATION
JapanKantoTokyo PrefectureTokyoKotoToyosu
NUMBER OF ROOMS
225
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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