In Corona times you would expect a hotel to be happy with long stay guests and go the extra mile. At this hotel they are completely separated from reality and forget that the guest brings the money for them to survive. A concierge who sends me to a convenience store for tickets or refuses a 2nd call to an event organiser can not be called a concierge no matter how many golden keys are on their collars. It becomes more grave when the cleaning staff lies about dropping my wife’s new hairdryer and desperate when they refuse my 900 USD dollar to temporary store my belongings ( quite a volume I admit) on the basis they have no space which is so sad it becomes funny. Friendly but nearly impossible to communicate if you do not speak Japanese. Friendly but not efficient with many untrained staff. Not recommendable for non Japanese speakers is the conclusion. Squandering revenue in these times should, with good management, be impossible and unforgiving by guests and owners.…
I'm not sure if it's because of the covid thing, but the lobby (checkin) area of this hotel is not enticing or welcoming. I couldn't even point out which part exactly is the lobby. The staff is nice but the environment is not. The elevator and the corridor to the room were elegant. The room was nice and spacious but the elegance perceived in the corridor ended outside the door as the room just looked so regular. They have nice selection of amenities. The Rainbow Bridge view from the room was stunning. There were 3 restaurants to choose where to have your breakfast and we chose the top floor area. It was chaotic. Even though the view was great, you couldn't relax and just eat. The next day we chose the ground floor restaurant for breakfast and it was heavenly peaceful. Same food offerings, but more relaxed atmosphere. All in all though, because of the disarrayed lobby layout, the hotel experience wasn't that great.…
Every staffs that we encountered were very accommodating, and friendly. I also loved the view of our room. I love that they offer pajamas for babies. But, I was so shocked to see a stain in one of the pillows. If I’m not mistaken, it looked like a BLOOD stain. There is also a disturbing noise in our room, I think it’s from the aircon.. It was so loud, so noisy.. Unlike other 3starred or 4starred hotels, they don’t offer baby bottle sterilizers and hair straighteners.
The best part of this hotel is it's location. You can easily roam around the Statue of Liberty, Aqua City etc. As far as the amenities of the hotel are concerned, they are very good. The room is spacious and equipped with all necessary things that a modern luxury hotel provides. You will find a variety of food which is tasty. The overall courtesy showed by the hotel staff is unparalleled!
If all you want is a comfy, clean bed, decent night's sleep, somewhere that is big enought to cater for an entire Tour Party, it has all the core amenities (Gym is separate Members Club and NOT for Guests, unless you pay a hefty Fee - none of us did), it's in a neat Location (on Tokyo Bay) with great view of the Rainbow Bridge and the Hilton Hotel right in front, then here you are. All consumables (Food & Beverages) were seriously expensive, even by Japanese standards. Out of reach for the likes of us Refinements, sophistication, character, and soft touches - they do not do. This is functionality and Location - ideal for the 'Business Traveller on expenses'. For us staying on a B&B basis, we simply enjoyed our Overnights and went out all day everyday, so it worked, or to be completely honest - we made it work.…
Wonderful view and excellent service. There's plenty to do around the hotel as well, with tons of attractions and shopping within very short walking distance: transportation as well. I highly recommend this hotel.
I came to this hotel with y tour group and it looks and feels amazing. Very grand with plenty of staff, who bore every time you pass. Set in a great location on Daiba close to the stations and most of the sites. A choice off breakfast locations in the morning with an American, Japanese our sushi option. Rooms are very comfortable with tea making options.
Large upscale hotel in Odaiba. Average service. The rooms are pretty large for Tokyo. They provide everything you need; robe, toiletries, rags, towels, water. Although a little pricey this place is worth it.
Everything is top notch, the room, bathroom, the staff, breakfast options, the access to nearby places such as train station, malls, odaiba sea side park, and many more. Also there's free shuttle bus that runs through the city, where u can just hop in right in front of the hotel lobby, talks about convinient. I am definitely coming back here when I visit Odaiba again.
This hotel has every advantage on the great location, just a few steps off the Daiba station, easy access to Yurikamome line which direct to Tokyo Big Sight- the major exhibition place I need to go to every day. Breakfast at Japanese restaurant on the 3rd floor is great, so do the buffet on the 1st floor. Great room space and cozy bed. There are big 2 shopping malls nearby within walking distance called Aqua City and Diver City.