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Just 5 minutes from Nagoya's main station in the heart of the business, shopping and entertainment area in Nagoya, the Hilton Nagoya is the city's only international full service hotel providing world class accommodation, banquet and restaurant facilities in the city center. The hotel is close to the world’s largest planetarium of Nagoya City Science Museum and provides a complimentary shuttle service to nearby attractions such as Nagoya Castle and Nagoya station. Guest rooms feature modern interiors, all contemporary comforts with dynamic city view including the most refreshing, restful bed, LCD TV with entertainment channels and high speed internet access. A full range of branded quality amenities, as well as comfortable bathrobes, Japanesse Yukata and slippers are offered in all guest rooms. The hotel offers 16 banquet rooms, with wireless internet access. Swim in the 49-foot indoor pool or work out in the 24/7 gym and relax in the sauna. Choose from 6 restaurants and bars at this Nagoya hotel and do business in the Executive Lounge or one of 16 banquet rooms for 10 -1200. Nagoya, Japan's one of the largest city makes a great base for exploring central Japan, beginning with the highlights of Nagoya's cultural and industrial heritage, excellent shopping and entertainment, as well as exploring the Ise Grand Shrine, the World Heritage sites of Shirakawa-go.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Attended a conference recently and stayed at the Hilton Nagoya for the very 1st time. A super great location within less than 10 minutes to main Nagoya train station. Hotel I believe is already over 30 years old but I must say is very well maintained and has been renovated over the years. Their staff is very friendly and attentive. We used the meeting space and good to see this hotel also cares about SDG initiatives and they used glass bottles in the meeting room s and no plastic. Will come back and stay again! Thank you!
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Date of stay: December 2023
Location
Cleanliness
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotels Hilton, オーナー at Hilton Nagoya
Responded 26 Dec 2023
Dear kosmar01, Thank you for your comments about your recent stay at Hilton Nagoya. It is always gratifying to receive recognition for efforts made and I have passed on your comments to our team members who I am sure will be even more motivated. We all certainly look forward to welcoming you back when your travels bring you to Nagoya.
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We stayed under highly unusual circumstances as the Executive Club Lounge was closed due to the Corona Virus scare. They coped extremely well though and offered excellent compensation. In the evening we were given complimentary buffet dinner in the restaurant with a free flow of beer, spirits and wine, including cava. Breakfast in the restaurant was excellent, with the usual buffet offerings plus lots of local specialties and icy poles! As a Hilton Honors Diamond member, I was also upgraded to a an executive king room which was comfortably furnished and had a full length window seat. All members of staff we met, from front of house to waitstaff and housekeeping were friendly and professional. Pre-stay emails were answered promptly and all requests granted.
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Date of stay: March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We had a wonderful time staying at Hilton Nagoya with our immediate family, and my husband's family. We stayed for 4 nights and occupied 4 rooms. The rooms were spacious, and ours in particular were adjoining our kids, which made it very convenient to watch over them (they're 13,11 and 9 yrs old) and manage our time.
The front desk staff of this hotel was very, very efficient and accommodating, as there was quite a number of them attending to the constant flow of guests coming in and out of the hotel. They were knowledgeable about the sights, transportation, times, and other questions we seemed to have. They also spoke good english, which is a big plus.
The housekeeping staff was likewise efficient, delivering whatever was needed in less than 20 minutes. The rooms were cleaned well and items were restocked completely - like the coffee, tea, sugar, cream, and bottled water daily. The breakfast buffet was good with a wide selection, but the kids preferred to have sushi bowls and unagi bowls, so we would eat out in one of the numerous small restaurants nearby.
I loved the modern gym with the necessary equipment - like bikes, rowers, treadmills, steppers, and other machines and free-standing weights. There was also a swimming pool and sauna but I didn't see those. The locker room is big and very clean.
Overall, I'm quite happy with our stay here and would highly recommend this to others.
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Date of stay: March 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Representative Hotel Services, オーナー at Hilton Nagoya
Responded 6 Apr 2023
Dear Cris D, Just wanted to thank you for your recent stay here at Hilton Nagoya! So glad you were able to experience our authentic Hilton hospitality. It is always gratifying to receive recognition for efforts made and I have passed on your comments to our team members who I am sure will be even more motivated. Thank you and we all look forward to welcoming you back to the Hilton when your travels bring you to Nagoya.
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We visited Hilton Nagoya with family as a Diamond and Gold memberships during New years holiday and it was peak.
As we booked the rooms half year before visit, we had contact with hotel and ask for organize two rooms at same floor, unfortunately the hotel itself didnt communicate well so we spend hours for this issue when check in. It was pretty disappoint and tireding after long drive, and no upgrade for members.
During new years holiday, the lounge was always peak, hours on waiting list to get a table at night.
The shower water was warm, but the wealth was cold in Japan.
We check out on 1/1/2020 early morning, there was some packed breakfasts for other guests, but the receptions refused my request for room service at 5:30am or any breakfast as we had children and older who need some food first thing in the morning. Another reception who was on duty in the morning helps organize some bread for take away.
We probably went at wrong time - peak season. but we doesnt have good memory from here and very disappoint by this hotel.
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Date of stay: December 2019
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Services R, Hilton Nagoya at Hilton Nagoya
Responded 6 Feb 2020
Thank you for your feedback and for taking the time to write about your stay. Please accept our sincere apologies for your experience at check in and for failing to meet your expectations. Your comments have and are being addressed with the concerned for corrective action to prevent a recurrence. Once again, thank you and we look forward to welcoming you back to the Hilton on your next visit to Nagoya.
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The hotel is old and apparently the room has been renovated but still not up to what other newer hotel can offer. The worst is the washroom. Old toilet and when it flushes it is noisy and take some time for another flush. The bathtub cover extending only to the middle barely block the water. If you are tall you will hit the rainforest shower head easily. Mattress and bedsheet quality is poor. Aircon is weak. TV is small and worst is not internet connected so you can't connect for YouTube or Sportify or netfix. It is the worst hotel experience I have ever had considering the money I paid with which I can stay in many better 5 stars hotel. I just stayed in Courtyard Nagoya prior to Hilton and it is too much better and newer in terms of hardware and way cheaper. Hilton staff is well trained, friendly and welcoming but they can't compensate the fundamental problem of this hotel being so tiring and old.
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Date of stay: August 2023Trip type: Travelled with family
Room Tip:Avoid it. Not worth the money
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotels Hilton, オーナー at Hilton Nagoya
Responded 7 Aug 2023
Dear ICY, Thank you for staying at Hilton Nagoya and for taking the time to write a review. Please accept my most sincere apologies for the disappointment you have expressed and that your recent stay has not met your expectations. We will continue to work hard to improve our service and facilities. Look forward to welcoming you back again.
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Three families with elementary school students stayed overnight at King Hilton Deluxe. I didn't spend enough time because I only went to bed at night or left early in the morning, but it was a very good stay experience even if it was limited.
The furniture and facilities in the room were very new and cleaned. At 30 sq m, it wasn't very spacious, but the furniture arrangement was great and didn't feel cramped. It was a great place to relax, with sofas from end to end by the window. There was also a large desk for convenience. The view from the room was very nice.
We had a buffet for breakfast, but the crowds didn't bother us during the peak summer months with a Reservation system in advance. I am satisfied with the large number of items and the Nagoya cuisine.
The front desk staff and restaurant staff were very kind and attentive. Hilton may sound a bit casual, but it had a more formal atmosphere than other Hiltons in Japan and abroad.
The location was a little far from Nagoya Station and Sakae, which I felt was a little inconvenient for tourists. The price is kept down, so it looks good.
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Date of stay: August 2024
Value
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Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We highly recommend this hotel as your home away from home when visiting Nagoya. It was our first time staying at this Hilton establishment, and it exceeded all expectations. Our children were very excited to see the extensive holiday train display upon arrival. The hotel facility was very well maintained, and all of the staff were engaged and greeted everyone promptly and with kindness.
We especially wanted to recognize Ms M. Miyamoto, the front office manager for this location. She ensured our stay was an incredible experience with her professionalism, grace, and attention to detail. She was extremely helpful with coordinating a seamless check in to our room and assisted with our dining reservations. Our children were embraced by her aloha spirit as she aimed to delight and surprise them with omiyage during our stay. Her positive energy represents the Hilton brand’s commitment to bringing the light and warmth of hospitality to deliver exceptional customer experiences every time.
We have had the sincere pleasure of seeing her career growth over close to a decade with Hilton during her beginnings at the Hilton Tokyo Bay property to here at Hilton Nagoya. We can proudly say that she is the ideal ambassador for a trusted advisor, encouraging leader, and empathetic team member with her staff.
Mahalo nui loa to Ms Miyamoto for taking care of our ‘ohana and being the best part of our Hilton Nagoya visit.
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Date of stay: December 2024
Value
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Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hilton Japan, オーナー at Hilton Nagoya
Responded 1 week ago
Dear Schutte ‘Ohana, Thank you so much for your wonderful review! We are thrilled to hear that you and your family had such a memorable stay with us in Nagoya. It’s fantastic to know that our holiday train display brought excitement to your children upon arrival. We take great pride in maintaining our facilities and providing exceptional service, and it’s heartwarming to hear that our staff made a positive impact during your visit. Your kind words about Ms. M. Miyamoto are truly appreciated. She is indeed a valuable member of our team, and we are delighted that her professionalism and attention to detail contributed to your incredible experience. Thank you for recognizing her efforts in making your stay special. We will be sure to share your feedback with her and the rest of the team. We hope to welcome you and your ‘ohana back to Hilton Nagoya in the future for another unforgettable stay!
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There are too many people to name. I would feel like I left someone out if I started naming names. Every last person from the front desk, bell hops, kitchen, wait staff, room cleaning, and so many more did an amazing job. I’ve stayed at other Hilton’s, but Nagoya Hilton is by far the Gold Standard by which all in the Service Industry should operate. They should be used as the benchmark for all your hotels. I highly recommend the Nagoya Hilton to everyone!
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: June 2021
Value
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Location
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Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Despite being in the thick of the bon summer travel days, staff managed large crowds well by overseeing the separation between the swim vs. play lanes in the pool and by taking reservations for the executive lounge and breakfast. Fantastic experience relaxing with family in a roomy suite and the interconnected room of our friends--epic hide and seek with their little kids. Disappointed not to meet top-notch former staff Mr. T.K. but was extended very warm hospitality by Ms. F.M. on his behalf. Hearty thanks for a memorable stay!
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Date of stay: August 2022
Value
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Representative Hotel Services, オーナー at Hilton Nagoya
Responded 11 Oct 2022
Dear Ipu-wer, Greetings from Nagoya! I was delighted to know that enjoyed your stay with us and that you were most satisfied with our team members’ services and interaction with you. It is always gratifying to receive recognition for efforts made and I have passed on your comments to our team members who I am sure will be even more motivated. We all certainly look forward to welcoming you back when your travels bring you to Nagoya.
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When my son, a Hilton member, came back home at the end of the year, he made a reservation at short notice and we stayed together. We were able to use the executive lounge and stay in the premium executive room (26th floor) with a bathtub and a washing area! First, we checked in and had afternoon tea in the lounge, then in the evening we had food and alcohol during cocktail time, and breakfast had a wide variety of dishes. We also enjoyed the lounge while enjoying the panoramic view when we checked out. And all the staff were smiling and the hospitality was wonderful and soothing. In addition, in the lobby, a charity event (until January 8th) was being held for the "Hilton Nagoya Christmas Train", where trains and freight cars run through a diorama that recreates a winter cityscape in Europe. However, when I think of the people who were affected by the Noto Peninsula earthquake and are forced to live a difficult life, I feel happy and sorry that I can enjoy such a luxurious hotel life. I sincerely hope for a speedy recovery.
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Date of stay: January 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tokyo Prefecture, Japan5 contributions6 helpful votes
Greetings from Hilton Nagoya, and thank you for reaching out to us with this request.
We are very sorry for the incovenience.
Unfortunately with the tripadvisor restriction, we cannot respond to include our email address.
For further details, please contact our hotel reservation team on
052-212-1111
We look forward to welcoming you in the near future.
Thank you,
Hilton Nagoya
Tokyo Prefecture, Japan5 contributions6 helpful votes
Greetings from Hilton Nagoya and thank you for your question.
There is a shuttle bus service operated by the third party bus company.
JPY1,300 per adult and JPY650 for a child.
Should you have any further questions, please do not hesitate to contact our hotel directly. We look forward to welcoming you soon.
There are more places to choose from in the Sakae area.
PRICE RANGE
S$246 - S$343 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton nagoya hotel nagoya, nagoya hilton
LOCATION
JapanChubuTokaiAichi PrefectureNagoyaNakaSakaeNagoya Station / Sakae / Fushimi / Nagoya Castle
NUMBER OF ROOMS
460
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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