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4.0
#3 of 8 hotels in Iskandar Puteri
Location
Cleanliness
Service
Value
Somerset Medini Iskandar Puteri – a sustainable city planned, designed and intended as a city where the social and community areas plus intrinsic needs such as safety and security, transportation, convenience and enriched lifestyle are part and parcel of an integrated master plan. Whether as an individual or with a family in tow, making Somerset Medini your home makes for an excellent choice because the serviced residence is a stone's throw away from established signature developments such as LEGOLAND Malaysia & EduCity Pinewood Iskandar Malaysia Studios, Kota Iskandar, Puteri Harbour and Horizon Hills. These developments and more make Somerset Medini THE place to live, study, work, and play. In addition, international travel is also a breeze as the Senai International Airport is 25 minutes away while the Malaysia-Singapore Second Link is approximately a 15-minute drive away making a visit to Singapore an almost painless exercise.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Modern
Family
Languages Spoken
English, Malay
Location
Lot 5 Jalan Medini Utara 4, Iskandar Puteri 79200 Malaysia
Somerset Medini Iskandar Puteri
890 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
A walking distance from Legoland, this hotel is a good choice if you and your kids would like to visit Legoland. I would like to salute the friendly staff in this hotel, although there was one lady staff who is not really friendly. The male staff who would call at night to take my breakfast the next morning was extremely polite, though he would call during those times when I was at the shower! I like the idea of having a water dispenser along the corridor so as not to use plastic bottles. That is amazing!
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Review collected in partnership with this hotel
Date of stay: December 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from May Wong, Other at Somerset Medini Iskandar Puteri
Responded 12 Jan 2021
Dear Valued Guest, Greetings from Somerset Medini Iskandar Puteri! Thank you for taking the time to share your experience with us and for giving us an opportunity to address your feedback. We are delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. We hope to be able to welcome you again soon, and have another opportunity to serve you better. Regards, May Wong
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
With our kids growing older and needing more space to run around PLUS wanting some privacy of our own during our overseas stays, staying at a serviced apartment was just a natural choice for us. The full fridge, kitchen and laundry amenities makes it all the more comfortable, especially with an awesome new grocer just 5-minutes walk away and the need to wash clothes after a day at the water park.
What makes this place all the more special is the lush greenery on the ground floor that we enjoyed taking a stroll at in the evenings. The restaurant on the ground floor is closed but we ate mostly at the Medini Mall 5-minutes walk away anyway (right beside Legoland). There was a 7-11 convenience mart with ready meals on the ground floor of the Afiniti block plus the few vending machines around this serviced apartments too if we had any late night cravings.
The pool was a great place to chill especially on the days we weren't going to Legoland, or at around 6pm since Legoland closes at 6pm too. The evening sunset shot with Legoland hotel as the backdrop from the infinity pool is beautiful.
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from muhdalaminomar, Administrative Assistant at Somerset Medini Iskandar Puteri
Responded 20 Feb 2020
Dear Maryyeo, Thank you for your review. We are delighted you enjoyed your stay with us and sincerely thank you for your valued support. We look forward to welcoming you back to stay soon. Regards Amin Omar
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It's second time I stay in this hotel. Thanks a lot for the great room allocations and we had a great view from our unit.
They hotel room is clean and well decorated. It has basic utensils in the kitchen and very comfortable beds.
The location of this hotel is very convenience for those who like to visit to Legoland. We park our car in the hotel's carpark and the Legoland is about 10 minutes walking distance.
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Date of stay: June 2019
Value
Rooms
Service
Room Tip:High floor
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from muhdalaminomar, Administrative Assistant at Somerset Medini Iskandar Puteri
Responded 16 Mar 2020
Dear Valued Guest, Thank you for your review. We are delighted you enjoyed your stay with us and sincerely thank you for your valued support. We look forward to welcoming you back to stay soon. Regards Amin Omar
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This is the worst check out service I’ve experienced with staff name Mr. Daniel , Mr. Ifwal , and a lady supposed trainee whose 3 staffs are in morning shift. The trainee is rude and not meet standard who are working in hospitality. She did not say any one magic word like “thank you” “please” , no smile and no patient while we are providing our room numbers. For the other 2 male staffs are really unprofessional. We need to pay for breakfast but they do not accept SGD, so we ask them to charge from the deposit, but they strongly request us to provide them the credit card which I have told them the c. card has kept in the luggage already , it is so complicated to open the luggage and take out the c. card. There is no point to annoy the guests if they have difficulties to provide something. What they reply me the reason to provide c. card is hotel policy and need to swipe the c. card. So what is the point to charge deposit while checking in? This is unprofessional and unpleasant experience I’ve ever meet. I worked in hospitality and I am 100% sure that they can just charge by typing the card number in the card machine. What I expected the check out process in 2 mins and now took me 10 mins.
However, I would definitely compliment Mr. Kirmul (not sure if the spelling correct) in the night shift who help us a lot while checking in and give us a lot of recommendation for restaurant and assist in grabbing taxi. He really shows his professional. Please give him the compliment and I might come back for his service if I don’t meet the staffs during check out.
Room is big and the view is good. It’s clean and comfortable. Only one thing need to approve is the air con focusing on the head.
FYI Date of C/I: 31Jan2020 Date of C/O: 02Feb2020 Room no.: 20-082 , 21-011 , 21-04
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from muhdalaminomar, Administrative Assistant at Somerset Medini Iskandar Puteri
Responded 13 Feb 2020
Dear Valued Guest, Thank you for your review. We are delighted you enjoyed your stay with us and sincerely thank you for your valued support. We have noted your feedback and will work on further improvements with our relevant team members. Once again, thank you for choosing to stay with us. We hope we will have the opportunity to welcome you back to stay soon and have another opportunity to serve you better. Regards, Amin Omar
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We stayed 1st night in studio unit and the 2nd night in a 1 bedroom apartment. The fittings in studio are newer than in the 1 bedroom apt. And there was a stale smell in the apt. The layout studio and 1 bedroom apt are good but the corridor to the units has a cheap apt/condo look. Stains on the corridor floor were not cleaned properly. There were thick stains at the edging of the sink and counter top in both units. Bed sheets are clean but one has 2 small holes. Kitchen cleanliness is satisfactory. 2 of the non-stick pans are so scratched. In the studio, only 1 tea spoon in the drawer instead of 2 even though the unit is for 2 persons. Location is good. Guests have to pay for hotel parking whereas nearly all hotels in Malaysia provide complimentary parking for staying guests.
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Date of stay: August 2022
Rooms
Cleanliness
Service
Room Tip:rooms on high floor, if you are not afraid of height
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vikneswary Mahalingam, General Manager at Somerset Medini Iskandar Puteri
Responded 8 Sept 2022
Dear Mr ML991, I am truly sorry to hear about your unpleasant experience. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key mission. Unfortunately, there is no way of recreating the past or reversing the unpleasant incident you experienced. I would like to assure you that I have personally addressed this issue with the housekeeping team. Once again, please accept our apologies, and do not hesitate to let me know if there’s anything I can assist you with. Regards Vikneswary Mahalingam Asst. Residence Manager
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We choose and stayed in this hotel as it is just across Legoland - easy access by crossing the road and walking through medini mall to Legoland entrance. The staff were friendly and polite during our check in and verbally guided us on how to walk to Legoland. Our stay was on the 27th floor - superb view! We were greeted with clean and spacious living area & bedroom. The stay comes with free breakfast for 2 adults + kids below 6yrs old dine free. If u drive opt for thier underground carpark.
The near proximity to Medini mall (food options), BIG supermart and the short distance to legoland was a plus point. 👍🏻
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Date of stay: June 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vikneswary Mahalingam, General Manager at Somerset Medini Iskandar Puteri
Responded 2 Jun 2022
Dear Ms Veronsle, Thank you for sharing your review of your recent visit. We are delighted to learn that you enjoyed your stay with us. Our rooms are specially designed for the comfort of guest whether you are traveling in a group or with family. We look forward to welcoming you back for another seamless experience soon! Best Regards, Viki Mahalingam Asst. Residence Manager
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I stayed during the 2023 march school holidays, got a 2-bedroom apartment which is in need of repairs. The room number is 0908-1.
Cons: Living room aircon not working, until technician came to sort it out. Common bathroom got flooded in the middle of a shower, and make things worst, the heater also stopped working. The kitchen wastebin is kept in a cabinet. It smelt like something died in there, and we threw all the waste in the toilet wastebin instead.
Pros: Close to Legoland, can easily get groceries at the nearby Medini mall. There are sufficient food options. Hospital is close-by. Carpark is cheap, security is good. Front office staff are polite, and tries to accomodate needs. Requests for extra tissues/towels/toothbrush kits are promptly attended to.
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Date of stay: March 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vikneswary Mahalingam, Other at Somerset Medini Iskandar Puteri
Responded 29 Mar 2023
Dear Ms Mimick, Thank you for taking the time to share your stay experience. We truly appreciate all the feedback you have provided us as it allows us to identify areas requiring further attention and improvements. We have noted the areas of concern and rest assured we have taken necessary steps to prevent such recurrence in future. We are grateful that these lapses did not deter you from enjoying your stay with us and sincerely thank you for your valued support. We look forward to welcoming you back soon for a further improved stay experience. Best regards, Somerset Medini Iskandar Puteri, Johor
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I stayed at 26-01 & the view from that room was so surreal. I saw a lot of greenery surrounded by mist in the morning. And the air always felt so cool up there. I could see Singapore Strait. This is not something that can be easily experienced in Singapore. In fact when I came back, I am constantly thinking about that surreal scenery; it is in my mind all the time & it helps me to relax. I want to go back not because of Legoland, but because of that view.
However, that being said, there were a few areas the hotel could improve on. I was bitten by an insect while I sat on their sofa before I checked in. My child had told me about the bread crumbs on the sofa but I just plonked down. Soon, my right arm became red & swollen. Not a good way to welcome a guest. It will be good if their cleaner can come & check the lounge more often.
My room was well-lit & spacious, & it felt like home. I loved the ambience straightaway. What spoilt the stay was a dead lizard trapped inside the light in the bathroom ceiling. It looked like it had been there for long but the housekeeper did not notice it.
And after the second night, the shower drainage was clogged. As a result, the soapy water overflowed to the bathroom mat which I had placed outside & it became wet. I went down to inform them about it but nothing was done because that night when we returned, there was still water ponding when we took bathed. Only the loose toiletry rack that I reported about had been tightened. Before it was tightened, my bottles of toiletries kept falling onto the ground & it was so annoying having to bend down & put it back. This happened at least 5 to 6 times in just a night.
Last but not least, their marshmallow pillow gave me a hard time. It was so soft & lifeless that as soon as I laid down, it went from fluffy to roti prata in less than 1 minute. As I am a side sleeper, this roti prata was totally unable to support my neck, shoulder & back. I woke up with a very bad sore & aching body. I asked for 1 more pillow the next day but still, 2 roti pratas did not make the support any better. I could not enjoy my day at Legoland due to my aching body.
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Date of stay: December 2019
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from muhdalaminomar, Administrative Assistant at Somerset Medini Iskandar Puteri
Responded 13 Jan 2020
Dear Valued Guest, Thank you for your review. We are delighted you enjoyed your stay with us and sincerely thank you for your valued support. We have noted your feedback and will work on further improvements with our relevant team members. Once again, thank you for choosing to stay with us. We hope we will have the opportunity to welcome you back to stay soon and have another opportunity to serve you better. Regards, Amin Omar
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Booked a one bed room apartment for 4days 3 nights stay. My experience:
The good part: * Near Legoland (walking distance) * Groceries and 7-11 stores available nearby to get something urgent * Friendly frontdesk service crew * Spacious room which come with a kitchen
The not very good part: * Apart from being near Legoland, you need grab or drive to other places * Old hotel which need refurbish * Limited variety for breakfast * Miscommunication between staff: one moment the staff was try to get an approval for early check-in, the next moment another staff mentioned early check are only for limited rooms. Another incident was, we mentioned to the frontdesk that we wanted the extra bed with breakfast. The next day when we went for breakfast, the staff mentioned that the extra bed we paid do not come with extra breakfast * There are extra charges for towels. And everytime after housekeeping we have to call the frontdesk to send us the extra towels which we paid for as the housekeeper always forgotten to replace them * No free parking for hotel guest
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vikneswary Mahalingam, Other at Somerset Medini Iskandar Puteri
Responded 1 Jan 2023
Dear Guest, Thank you for taking the time to share your feedback, allowing us the opportunity to address your concerns. We have noted your observations and recommendations for improvements to the highlighted areas of concerns. Please be assured that we have shared these with our respective team members and our breakfast service provider for improvements. Please kindly allow us to clarify that providing early check-in to our residents is subject to availability as we may have high occupancy during that particular time. We will continue in our improvement efforts to provide excellent service and products to our residents. Once again, thank you for your valued feedback and we look forward to welcoming you again to have another opportunity to serve you better. Yours Sincerely, Somerset Medini Iskandar Puteri, Johor
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Total stay 3 nights. 1st day. Check in at 9pm. Need to have side by side rooms due to 3 small kids. But given rooms at 2 extreme opp end of the floor. Then 1 room is super smelly. Can't stay in. Request to change. Mgr finally managed to change both rooms to another level opposite each other. Only able to rest at 1030am. Make up of room only on alternative days. Then no change of towels. Extra towels subjected to availability. On 3rd day, informed to make up the room in the morning. But when back on evening room not ready. Reason given is they need to get ready check out room first. Finally make up of room came at 6pm. Work done in 10 mins. Just use the used towels to clean toilet floor and Clear rubbish.Put towels n toilet rolls. Run out of tissue paper and tea bags. No washing of toilet bowls, no vacuum of floor. No other things done. Water heater is spoilt.
Everyone just said don't know.
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Date of stay: June 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vikneswary Mahalingam, General Manager at Somerset Medini Iskandar Puteri
Responded 25 Jun 2022
Dear Sir/Madam, Please accept my sincere apology on behalf of my team and be rest assured that we have duly taken corrective steps to ensure such incident will not recur and will address them immediately with the team. I appreciate you bringing this to our attention as this will certainly help us improve our service delivery. We do hope that there you will render us another opportunity of welcoming you back again for an entirely seamless experience in the near future Warm regards, Viki Mahalingam Asst. Residence Manager
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Hi nadia n,
I didn't know the renovation finished, but I do know not to worry about the local foods. You can call a grab cab to bring you around in the city of Johor Bahru the distance travel about half hour. There are a lot of restaurant for you to choose. Check the price before you enter the restaurant some price are quite high compare with local food store.
If you need some light refreshment you can walk down to 7-11 mini mart just below the apartment facing the Lagoland direction.
Hope you can enjoy your stay there....
Hi Dream, you can check from google map, it show walking need around 45mins..
If you wish to have walking distance to Legoland, I would suggest you stay at "Somerset Medini", this place just opposite the Legoland which walking below 5mins.
There are more places to choose from in the Iskandar Puteri area.
PRICE RANGE
S$89 - S$114 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaJohorJohor Bahru DistrictIskandar Puteri
NUMBER OF ROOMS
310
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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